Cisco Duo Reviews

The use case is good.

What I appreciate the most is that you can push a notification with your phone and log in to your computer. I use it to log in to my IT department. All the employees of the IT department can use it and another 2FA authenticated before they go in to log into a computer.

It needs to be made more comfortable for the customer and for the system administrator. The GUI environment could be improved. There is another issue with removing the application from your computer. It is difficult to remove the application on Windows. Additionally, if you don't have internet access, you can't access your computer, only local access is available. This is problematic.

I have been using this solution for three years.

There are no stability issues.

I am not familiar with any scalability issues.

I have used VIP OTP by Symantec.

The installation is easy. It consists of clicking next several times and then finish.

Cisco Duo is more comfortable because it is very user-friendly for the customer and it is very easy to set up and use.

The solution can be used by private customers. I would rate this solution as nine out of ten.

My main use case is for Cisco SSE.

It's fast. The whole process takes lesser time compared to other tools we've used before which is very helpful.

I think we'd need more experience to learn Cisco Duo because we're just at the beginning of using it.

I used Cisco Duo since last year.

It's quite stable so it is reliable.

I rate this solution a nine out of ten.

Negative

We have, but Cisco Duo was definitely the choice we made because we've been partners with Cisco for a long time so trust is built.

It was handled by a different team but I know that there were some challenges and they were quickly resolved it because there was a collaboration between Cisco and Emerson.

I use Cisco Duo for Multi-Factor Authentication (MFA) and Single Sign-On (SSO) purposes.

Cisco Duo is quick to deploy and easy to start. A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud. This setup makes it scalable, as the deployment section is in the cloud, allowing the installation of agents according to needs.

Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches.

I have experience working with Cisco Duo for approximately two years.

I find Cisco Duo to be quite stable. I would rate its stability around eight to ten.

I believe Cisco Duo is very scalable because it is cloud-based. It allows for the installation of multiple agents as needed, making it highly scalable.

I find Cisco's technical support to be good but not excellent. I would rate it at eight out of ten.

Positive

Deploying Cisco Duo takes a few hours. The deployment section is cloud-based. After installing the agent and connecting, it can be operational within a few hours.

I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications. However, for very large organizations with numerous use cases or older applications, the ROI may be less favorable due to its lack of customization.

I find the pricing of Cisco Duo to be reasonable.

Cisco Duo is not very customizable but is suitable for newer or smaller organizations. For older or larger organizations, the ROI might be less due to the lack of customization. Overall, I would rate the solution seven out of ten.

Hybrid Cloud

Other

My main use case for Cisco Duo is to handle remote users.

As a healthcare association, Cisco Duo helps keep our patients' data secure since we can authenticate the users who are supposed to be accessing our network.

The feature I like the most about Cisco Duo is that it allows us to authenticate users before they can connect to our network from outside of our company. 

The solution is pretty secure.

My experience with Cisco Duo's strong security authentication system is that sometimes there are difficulties, and sometimes users just won't be able to log in. We have to reset their password so they can use Duo.

I have been using Cisco Duo for a year and a half.

I assess the stability and reliability of Cisco Duo as very reliable.

The solution scales very well with the growing aspects of our organization.

Technical support has been very helpful.

Positive

I did not use any other solution before using Duo.

I wasn't part of the initial setup.

I don't handle the licensing aspect of the solution. 

I did not consider any other solutions before selecting Cisco Duo.

We did not purchase Dueo on AWS Marketplace.

My advice for other organizations considering Cisco Duo is to maintain the security and integrity of your network by considering using two-factor authentication for all users who have access to it.

On a scale of one to ten, I would rate Cisco Duo overall as a ten.

The main use cases for Cisco Duo are for multi-factor authentication and being able to bring your own devices securely.

We don't use Cisco Duo in our organization. We sell the product to our customers.

It is very easy. Having just wrapped up my tenure at Cisco, it was used day in and day out for security. It was always easy to log in and not have to worry about logging in multiple times.

As a former employee, I think it's top-notch when it comes to protecting internal and external threats and preventing unauthorized access to the network.

Cisco Duo could be improved, possibly by adding features for the healthcare space. If you're selling something to a healthcare provider, there needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.

We have been working with Cisco Duo for at least four or five years.

I would rate their technical support a seven out of ten based on how they respond to issues.

Neutral

There is certainly ROI with Cisco Duo, assuming that you can get the other MFA type products uninstalled, and customers truly understand why they purchased Cisco Duo in the first place.

From a reseller perspective, it's still challenging to explain the whole license strategy to a client, so we really have to be ahead of that for all the true forward conversations.

We did not consider many other solutions before Cisco Duo. I am biased towards Cisco because I came from Cisco, so I am more familiar with it.

The benefit of having a complete passwordless environment is more of a conversation that we have with our clients. There is ease of use. We focus on what outcomes they are trying to achieve with the different personas they're using and the security protection in their workplace. There aren't any disadvantages to the passwordless environment, but it all boils down to what our customers are saying about the product that we sell to them. I haven't heard anything negative about Cisco Duo.

I would rate Cisco Duo overall an eight out of ten.

Our customers in the fertilizer industry use Cisco Duo for their security needs. The solution helps secure access to their private cloud, enabling client VPN and SSL VPN connections with ASA.

I find that the client VPN and multi-factor authentication (MFA) features are the most useful. Additionally, I appreciate the adaptive authentication capabilities. Integration with existing security solutions is easy, and the simplicity and user-friendliness of the product have satisfied me and my customers, as evidenced by subscription renewals over the past four years.

I think Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive. This change would be beneficial for customers using third-party hardware, as the integration of Cisco software and Cisco Duo subscriptions with non-Cisco devices is currently limited.

I have been working with Cisco Duo for the past four years.

The deployment of Cisco Duo is straightforward. It generally takes about two days to complete.

I have received no complaints about stability from my customers.

I find Cisco Duo is scalable enough for my customers' needs.

I would rate Cisco's technical support at ten out of ten.

Positive

My customers have previously used SafeNet solutions. However, they switched to Cisco Duo because it offers more technical features and is cost-effective.

The initial setup of Cisco Duo is very easy. I would rate the ease of setup as a nine out of ten.

Cisco Duo is cost-effective, providing a good return on investment as it saves costs compared to other brands.

The price is reasonable for my customers. The approximate cost is around eighty dollars per user.

My customers previously evaluated SafeNet solutions.

If I were to recommend Cisco Duo to my customers, it would be for its cost-effectiveness and user-friendliness, as it offers a lot of features compared to other brands. My total rating for Cisco Duo is ten out of ten.

Private Cloud

Other

My main use for Cisco Duo is authentication throughout all of our products.

What I like the most about Cisco Duo is that it's fast and easy.

Cisco Duo has sped up the authentication time across the platforms.

Cisco Duo has unified the authentication method and really simplified it to where the end user doesn't have to interact with any authentication method. The push notifications have really helped with that.

I think Cisco Duo can be improved by integrating it more with developer tools; there is not a lot in terms of developer tooling with respect to authenticating to command line toolsets.

I have been using Cisco Duo for about a year.

I assess the stability and reliability of Cisco Duo as really reliable.

I evaluate customer service and technical support for Cisco Duo as a nine on a scale of one to ten.

Prior to adopting Cisco Duo, we were usually using things like Okta integrated with one-time password generating tools.

From my standpoint, I describe my experience deploying Cisco Duo as easy; the migration was not too difficult.

I have not seen ROI.

My experience with pricing, setup cost, and licensing for Cisco Duo was easy; there was no issue there.

I do use Cisco Duo's push notification method. I would rate this review 9.5.

Hybrid Cloud

Other

My background is in electrical engineering. I have roughly almost thirty years in the industry, mostly in telecom, but the last ten years or so in enterprise. I'm currently in Anchorage, Alaska working for an organization that's Alaska-native company, which is more or less a conglomerate of different business lines. They work on everything from government contracts with NASA to construction to oil field operations, it's a lot of different businesses. 

Our Duo Security implementation was done about a little over three and a half to four years ago. It was about six months before I joined the company. It was done in response to a breach in the company that involved compromised credentials. 

I have personally been using Duo for as long as I've been in this company, so about three years.

We had a compromise of credentials and it resulted in a breach in the company. Had we had multifactor authentication at that time, we probably would have prevented that breach. In this day and age, I think multifactor authentication is an absolute requirement for anything you're doing. 

I lead an IT organization that has a significant amount of technical debt, and we're not in a zero-trust architecture yet. I'm pushing in that direction. Duo helps me considerably with my identity in an environment where I don't have zero trust. It's helping me bridge the gap until I can build a zero trust architecture. 

It has improved our cybersecurity resilience. Having multifactor authentication is critical because credential-based authentication is weak and it's going to be compromised. Having that additional factor in your authentication process is absolutely necessary. 

Right now, we're only using multifactor authentication. That's the most useful to us right now.

Reduction in risk is the whole point of multifactor. It's authenticating and augmenting the credentials and authenticating the individual that is trying to access your environment. It definitely reduces risk.

I would characterize Duo Security’s user authentication and device verification for helping to prevent identity-based attacks as good. It's intuitive for the users. It's easy to set up. The centralized management for our IT health service desk is good and doesn't take a lot of time. They're skilled with it. I really don't have any complaints.

The Duo Portal for our IT staff is efficient. It's utilized on a daily basis, and they're good with it. So I think it does allow staff to concentrate on other tasks.

I would say it's good at establishing trust for every access request, no matter where it comes from. Anything built by man can be broken by man. So there's always a challenge around that. They're trying to overcome those push bombing and challenges like that, and we're on that journey with them. 

Password management is difficult for us, especially for users. We would like to go passwordless. If we can go passwordless then you don't have a password manager. 

I am looking at other security features with Duo right now. We're currently looking at the passwordless options. We're looking at VPN displacement options. We're looking at those things right now. We haven't adopted yet. 

My impression of the stability is good. I haven't seen issues in the app, the portal, or anything.

Scalability is there. Our organization is somewhere around 5,000 employees, and that is not very many users for a platform like Duo, so I don't see any issues with scalability.

I've been using Cisco support for the better part of 25 years. I've seen good, I've seen bad. 

Cisco support has improved over the years, they tend to be better at getting back to you.

The only challenge is finding the right person sometimes. From what I've seen, being a named account is a big deal. When I came to this organization, they worked named accounts, and I worked really hard to become one because I knew the difference, and our support has greatly improved since becoming one. I have a person I can call and I know they can find the right person to help me get my problem solved. 

There are going to be problems with any system that's as complex as the products that Cisco sells. That's to be expected. It's really about how you get them resolved and how your partnership is there to make sure you're back up and running. Cisco, I believe, is really committed to that. 

I would rate them at an eight because there's no ten and because they have the in-house expertise to solve the problem once you can find them. They have the resources to bring to bear to solve just about any problem you can imagine. They are a committed partner. 

Positive

I have personally used other multi-factor authentication platforms. I currently do personally use others. Duo was selected by the company before I came there, and I've been very pleased with it.

I would say we have absolutely seen ROI. We have not had another breach that involved a loss of credentials since implementation.

The cost is very comparable to other solutions that I've used. I would in no way see any weaknesses in Duo over the other products, I would say it's a premium product, and it commands a premium price.

I would rate Cisco Duo Security an eight out of ten.

We actually partner with Duo Security. We use the API to send a step-up on your phone for granting access to normal doors. You can tap your physical fob card or any other device at the door, and then receive a push notification. Depending on the success or failure of the authentication, we can either grant or reject access at the door. So it provides two-factor authentication. We use Duo for that purpose, as well as for an API and our internal VPN.

However, with our product, we use Duo Security end-to-end. Duo Security has a blind spot when it comes to physical security. It doesn't cover scenarios where someone gains physical access to our network room, which involves different technologies outside of its scope. 

From my perspective, it can't be considered truly end-to-end in that regard. Nonetheless, Duo Security offers significant value for network security and VPN access. If we combine our product with Duo Security, then we can achieve comprehensive end-to-end security.

We work for businesses, B2B. So we work in the data center space. A lot of our work focuses on providing the best authentication at your access points, be it a door or a data center cabinet. 

We can integrate our device without requiring you to replace your card, so we can put our device in. You can keep your card. You don't have to replace it. You can simply tap your card, even if it's in your wallet or for home use. The process remains the same. I tap my card, receive a push notification on my phone, and then press enter to gain access. It's great because it ensures that it's actually me and not someone who found my card.

The product has helped our organization by providing easy-to-set-up security. Additionally, through our partnership, we can offer a use case that adds value to our customers. They don't have to deal with the hassle of replacing their existing systems; instead, they can extend their investment in Duo Security and apply it to their access points. This makes it easier for us to deliver value to our customers.

Having that second-factor validation with Duo, or any multifactor authentication solution, is highly important. There are numerous options available in the market. Whether it's Duo or others, the key is to have that additional layer of security. In our organization, we utilize Duo Security across various use cases, which makes perfect sense. 

With Duo Security, it is easy to get that validation you need to make sure that you have security. It's very easy to set it up. It's simple, but it's secure. For me, that's the best part.

Integration for a partner is very useful because you can work with the API or admin API, whatever it is, and get a lot of logging details and pass them to your SIM. It's very useful for that.

Duo Security provides a high level of certainty regarding the identity of the individual performing an action. Whether it's logging into a system, using VPN, or utilizing Autopay, establishing that trust is crucial. I can't imagine any security company, organization, or IT team that wouldn't prioritize having multifactor authentication enabled when accessing critical systems.

Duo's user authentication and device verification are indeed effective in preventing identity-based attacks. The second factor authentication and clarification it provides are valuable. While there are certain situations where we might desire additional data from the API, I consider that to be a minor aspect.

I have a few suggestions for improving Duo Security. One major aspect would be the ability to gather contextual data. This means being able to determine the location where someone is authenticating from and whether it aligns with their regular location patterns. While two-factor authentication with mobile devices provides a high level of security, it's still not foolproof, as someone could potentially steal your phone. It would be beneficial to have information about the authentication location. 

If a partner could obtain that data, we could implement it, or if we had our own application, we could incorporate this feature. Additionally, having the ability to customize aspects of the API or the app's appearance would be useful. For example, if you're using Duo for both VPN access and authentication, you might want a different user interface for each scenario. This way, you can easily identify if someone is impersonating you at the door or accessing your computer. These are some suggestions to enhance the functionality of Duo Security.

I have been using Duo Security for a few years. We've used Duo Security for all two-factor authentication.

Duo Security is a stable solution. 

It is a scalable solution. From what we've seen, it's pretty scalable. It's really good. In terms of when you get an API response, I don't have to keep pulling that endpoint; I just get a response back, which is better than some of the other ones that exist.

We actually have our own application that we can utilize as well. However, Duo is the prevalent one we use. As a security company, we've conducted tests on various options like Okta Verify and Duo, alongside our own solution. In the end, we opted for Duo. The decision was based on its ease of use.

Implementing Duo Security was actually quite easy. Depending on other factors involved, it could potentially be even easier. The integration process mainly requires three values: the client ID, the secret, and the integration key. It is enough to do. 

However, for layman customers, it might be easier to set it up in a different way, such as a one-click setup, to further simplify the process. This is something we can discuss and collaborate on as partners. Overall, though, the setup of Duo Security is easy to set up. 

Duo Security's add-in value lies in its access security for establishing trust for every access request, no matter where it comes from.

However, when I say "no matter where it comes from," it's not just about computer logins or VPNs; physical access requests are equally important. It covers both cybersecurity and physical security aspects. While Duo Security adds value to both areas, it's worth noting that it doesn't fully cover the physical security aspect, which is the focus of our integration. However, in terms of digital security, it is indeed effective.

Now, if someone is considering getting Duo Security, my recommendation would depend on their specific needs and reasons for wanting it. However, if their goal is to implement multifactor authentication, then absolutely, they should go for it.

Overall, I would rate the solution a nine out of ten. 

Private Cloud

Microsoft Azure

We use Cisco Duo for Cisco Webex smart remote client.

Cisco Duo improved our security posture. It improved our security.

The most valuable feature of Cisco Duo for us is the multi-factor authentication.

The price of Cisco Duo could be better.

I have been using Cisco Duo for about three months.

The stability of Cisco Duo is very high. I would rate it highly.

The solution scales well on a scale of one to ten, I would rate it an eight.

We don't use Cisco Duo's support directly, only through our supplier.

Positive

We used Microsoft Authenticator before switching to Cisco Duo because it was connected to other Cisco technologies.

The initial setup of Cisco Duo was quite easy.

Cisco Duo was implemented by our supplier, who set it up for us.

I would rate the pricing of Cisco Duo as a seven on a scale of one to ten, which means it is quite expensive.

We evaluated Microsoft Authenticator before choosing Cisco Duo.

I would recommend Cisco Duo for its reliability, stability, and ease of implementation.

I'd rate the solution eight out of ten.

Public Cloud

Other