Cisco Duo Reviews

I am VP of product in our company and we are a customer of Duo Security. 

The most valuable aspect is the authentication and the SSO. They also focus on MFA, which is the multi-factor authentication. They are doing this very well. 

Improving coverage of different solutions and on-premise residents would make a difference. It would help if you could deploy on-premises, and not only with the cloud. Connection with an active directory requires something on-premises and for that, you need to have some kind of client or proxy, or something on-prem but keeping the idea of the users for GDPR and not sending them to the cloud to do it, makes sense.

Removing the need for a password would be a positive change as well as the ability to cover all the different enterprise applications. They don't have coverage for everything. 

I've been using the product for two years. 

The product is quite stable.

The product is scalable - they are in the cloud so scalability is easier.  

Technical support seems to be lacking. It takes a long time for them to come back to the customer. That's what I know, and also what I've heard. They have some issues with support.
They're okay but sometimes they don't respond directly. 

The initial setup is straightforward, I think. We deployed it ourselves but sometimes we required help in some places.

Pricing of the product is reasonable. 

We checked other options but because of the stability of the product and the length of time it's been on the market, we chose Duo Security. The things you need to weigh up are the size of the company, stability, and price.

I would rate this product a six out of 10.

This solution provides MFA (Multifactor authentication) to protect access to the ERP system for a diverse population of employees at a public higher-education institution.

By deploying Duo, we have virtually eliminated the risk of direct deposit redirection as a result of credentials that have been compromised via phishing.

The feature that we find most valuable is Duo's ability to provide MFA via mechanisms that do not require a smartphone. We have many users who either refuse or are unable to use a smartphone. Buying them hardware tokens is out of the question, as well. The availability of mechanisms that can achieve MFA, but do not rely on either of those two supplementary elements, is critical for our user population.

Reducing or eliminating the "telephony credits" system used by Duo would be great.  I recognize that they are meant to provide transparency around the cost of using what is supposed to be a limited-use feature set, but I would just rather have the ability to use unlimited telephony and roll that cost into the annual subscription.

We're using Cisco Duo to authenticate our domain and users.

We use Cisco the most. It helps us with authentication, making the process more secure. Duo facilitates authentication whenever we try to log in to a machine, making the initial process quick and easy. We no longer need to type in numbers, which is very convenient. 

Cisco is a very simple solution. It has integration with BroadSoft.

There is one issue. We use our SMS messaging tool, but with Cisco Duo, you must use their service. They should allow integration with other SMS providers via API.

I have been using Cisco Duo for six months.

The solution is stable. I rate it as ten out of ten.

The solution's scalability is good. 1000 users, including admins and developers, are using this solution.

I rate the solution's scalability a ten out of ten.

Cisco's technical support is a bit cumbersome.

Neutral

We use Google Authenticator and Okta. First, integration with BroadSoft was very important to us. Second, the initial deployment of the product was very straightforward and simple. After running a POC, we realized the product would be easy to maintain.

Deployment is pretty simple. It can sometimes be a bit cumbersome, but it works well once you get it set up. It takes a few days and one person to complete.

Overall, it’s a straightforward and effective solution. I rate it as eight out of ten, whereas ten is the easiest. 

We need to configure it. But then the initial setup is very short and simple.

The solution is expensive. I rate it as eight out of ten, whereas ten is expensive.

Cisco Duo integrates with Microsoft Active Directory for login using an on-premise deployment. It also connects to cloud services, including CrowdStrike, making it a hybrid tool.

We're using Cisco Duo to enhance our security. Before implementing it, deploying advanced security solutions like MFA for every login was challenging. Each time I logged into Cisco, I had to enter new numbers, which was time-consuming and cumbersome. Now, with Cisco Duo, the login process has become much simpler. You click to log in. While it may not directly save us money, it saves time and contributes to our overall security posture.

I recommend the solution since everyone wants this type of solution to be very simple, just to work, easy to deploy, very simple, usable, and Cisco Duo checks all those boxes.

Overall, I rate the solution an eight out of ten.