Cisco Duo Reviews

My main use case for Cisco Duo is authentication.

The feature I like the most about Cisco Duo is App Push.

Cisco Duo's App Push feature allows me to authenticate from my Apple Watch.

Cisco Duo has improved my operational efficiency and reduced costs in areas such as authentication, IT support, and security operations, as the ability to use App Push eliminated the need for text messages and additional costs for messaging, also lowering IT support costs because of the simplicity for the end-user experience.

I cannot think of any improvements or additional features that should be included in the next release of Cisco Duo.

However, I would say that Microsoft is somehow making it harder for Cisco Duo to do its job seamlessly with some of the hooks that Microsoft has in the OAuth connection.

I have been using Cisco Duo for 15 years.

I have not experienced any downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales well with the growing needs of my organization, as the fact that Cisco is continuing to invest in Duo and bring things such as agentic authentication to the table allows us to continue using Cisco Duo.

I am not aware of any expanded usage of Cisco Duo yet.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs, as Cisco Duo was the first two-factor authentication that I am aware of us using.

As my organization adopts and deploys AI agents, we have a team tackling the issue of agentic IAM to ensure that these non-human identities are secure, and Cisco Duo is a key part of the authentication strategy.

Cisco Duo has improved my operational efficiency and reduced costs in areas such as authentication, IT support, and security operations, as the ability to use App Push eliminated the need for text messages and additional costs for messaging, also lowering IT support costs because of the simplicity for the end-user experience.

I do not recall what other solutions we were considering before selecting Cisco Duo, but I think we made a good choice with Cisco Duo.

Microsoft was not one of those we considered; my search predates Microsoft's offerings in identity.

If Cisco Duo were removed, the impact on my ability to manage and secure access across my entire identity ecosystem would be that I would have to use something else.

I have no idea what steps my organization has taken to become more resistant to phishing attacks, and I am unsure how Cisco Duo's broader security approach has contributed to that effort.

I have no idea what types of phishing or credential-based attacks I was concerned about before implementing Cisco Duo, and I do not know how those threats have evolved.

Thus far, to my knowledge, we are using Cisco Duo primarily for human users, and I do not know that we have started for agentic users.

Cisco Duo has helped me evolve my IAM strategy from simple authentication to a more comprehensive identity security platform, as the more capable platform offers us more capable features.

When evaluating my identity strategy, I was initially looking for a point product, but as Cisco Duo has evolved from a point product into more of a platform, it has become more useful.

I rate this review a 10.

We use Cisco Duo for our single sign-on. We have it tied to our Okta, so users must first log in to Duo before accessing Okta.

Cisco Duo helps minimize the risk of attack vectors and prevents unauthorized access to our data since it's tied with multi-factor authentication, which helps block threats.

I appreciate the simple login feature of Cisco Duo; being able to log into your actual page and then having all your apps there is convenient. 

My experience with Cisco Duo's strong security authentication system has been easier. 

It's easier to log in. Cisco Duo is user-friendly; users simply put in their email address and are redirected to their Okta page, making it straightforward to use. It's hard to screw up.

Cisco Duo's Identity Intelligence capability to detect and respond to identity-based risks is good. While I don't necessarily use it directly, I'm sure we implement it, though it might not be noticeable unless specifically pointed out.

I'm not aware of any new features or functionalities of Cisco Duo that we have started using recently. I don't know if we utilize the Advanced Identity Threat Detection and Response feature. I have not used Cisco Duo's conversational AI interface for admin tasks.

I'd be interested in exploring the AI portion of Cisco Duo as that would make it more interesting, though it's already straightforward and user-friendly. General announcements when new features come out with Cisco Duo should be broadcasted to customers who are using it, which might bring more accessibility to their documents so users can be more in tune with updates.

We implemented Cisco Duo just over four years ago.

Cisco Duo is stable.

Cisco Duo is easily scalable; you can adjust the size quickly and easily. From a licensing standpoint, we have the true-up which makes it easier to increase licenses when needed.

I've never had to reach out to customer service and technical support, so I cannot speak to that aspect. The fact that I've never had to contact support since Cisco Duo has been in place indicates it's a stable, robust product.

Positive

We were put in a position where we needed Cisco Duo, so we adopted it.

I wasn't part of the deployment team. That said, from what I've heard, it wasn't that complicated.

The biggest return on investment when using Cisco Duo is what it protects you from overall. It keeps you safe, and that protection demonstrates its worth.

We don't have a complete passwordless environment in our company yet; we've implemented long passwords, however, we haven't eliminated passwords entirely.

I would rate Cisco Duo a ten out of ten.

I usually work with clients in the financial sector. Many of those clients need to meet certain security requirements that are mandated by their auditor or recommended by their auditor, which is dual multifactor authentication. That is usually the reason why they first look at Cisco Duo, and then I pitch Cisco Duo to those customers for authentication into most of their financial applications as well as VPN access.

It is very commonly used for VPN access.

I think seamless login, as well as less administrative overhead in terms of managing users and their login credentials and passwords, and tighter security are valuable.

The main thing is it helps the customers meet their security requirements.

Cisco Duo is very easy to deploy. The documentation is very thorough, which makes deployment straightforward.

The only area I could think of is support for more applications. Cisco Duo already covers a wide range of apps, especially the common ones, but there is always room to add more.

I have 27 years of experience in this field. I have been using Cisco Duo for two years.

Cisco Duo has excellent stability, as is usual with Cisco products.

I work for a company that is a Cisco Duo reseller, so scalability has not been an issue.

The customer service has been excellent.

Positive

I have never used a previous solution before Cisco Duo.

Since the company I work for is a Cisco Duo reseller, I did not need an external implementation team.

The return on investment is positive and is not a problem.

Compared to other vendors, Cisco Duo is on the pricey end. However, the other vendors do not have the wide range of features that Cisco Duo offers.

There are no alternate solutions that I can think of.

Other

The use case is good.

What I appreciate the most is that you can push a notification with your phone and log in to your computer. I use it to log in to my IT department. All the employees of the IT department can use it and another 2FA authenticated before they go in to log into a computer.

It needs to be made more comfortable for the customer and for the system administrator. The GUI environment could be improved. There is another issue with removing the application from your computer. It is difficult to remove the application on Windows. Additionally, if you don't have internet access, you can't access your computer, only local access is available. This is problematic.

I have been using this solution for three years.

There are no stability issues.

I am not familiar with any scalability issues.

I have used VIP OTP by Symantec.

The installation is easy. It consists of clicking next several times and then finish.

Cisco Duo is more comfortable because it is very user-friendly for the customer and it is very easy to set up and use.

The solution can be used by private customers. I would rate this solution as nine out of ten.

My main use case is for Cisco SSE.

It's fast. The whole process takes lesser time compared to other tools we've used before which is very helpful.

I think we'd need more experience to learn Cisco Duo because we're just at the beginning of using it.

I used Cisco Duo since last year.

It's quite stable so it is reliable.

I rate this solution a nine out of ten.

Negative

We have, but Cisco Duo was definitely the choice we made because we've been partners with Cisco for a long time so trust is built.

It was handled by a different team but I know that there were some challenges and they were quickly resolved it because there was a collaboration between Cisco and Emerson.

I use Cisco Duo for Multi-Factor Authentication (MFA) and Single Sign-On (SSO) purposes.

Cisco Duo is quick to deploy and easy to start. A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud. This setup makes it scalable, as the deployment section is in the cloud, allowing the installation of agents according to needs.

Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches.

I have experience working with Cisco Duo for approximately two years.

I find Cisco Duo to be quite stable. I would rate its stability around eight to ten.

I believe Cisco Duo is very scalable because it is cloud-based. It allows for the installation of multiple agents as needed, making it highly scalable.

I find Cisco's technical support to be good but not excellent. I would rate it at eight out of ten.

Positive

Deploying Cisco Duo takes a few hours. The deployment section is cloud-based. After installing the agent and connecting, it can be operational within a few hours.

I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications. However, for very large organizations with numerous use cases or older applications, the ROI may be less favorable due to its lack of customization.

I find the pricing of Cisco Duo to be reasonable.

Cisco Duo is not very customizable but is suitable for newer or smaller organizations. For older or larger organizations, the ROI might be less due to the lack of customization. Overall, I would rate the solution seven out of ten.

Hybrid Cloud

Other

My main use case for Cisco Duo is to handle remote users.

As a healthcare association, Cisco Duo helps keep our patients' data secure since we can authenticate the users who are supposed to be accessing our network.

The feature I like the most about Cisco Duo is that it allows us to authenticate users before they can connect to our network from outside of our company. 

The solution is pretty secure.

My experience with Cisco Duo's strong security authentication system is that sometimes there are difficulties, and sometimes users just won't be able to log in. We have to reset their password so they can use Duo.

I have been using Cisco Duo for a year and a half.

I assess the stability and reliability of Cisco Duo as very reliable.

The solution scales very well with the growing aspects of our organization.

Technical support has been very helpful.

Positive

I did not use any other solution before using Duo.

I wasn't part of the initial setup.

I don't handle the licensing aspect of the solution. 

I did not consider any other solutions before selecting Cisco Duo.

We did not purchase Dueo on AWS Marketplace.

My advice for other organizations considering Cisco Duo is to maintain the security and integrity of your network by considering using two-factor authentication for all users who have access to it.

On a scale of one to ten, I would rate Cisco Duo overall as a ten.

The main use cases for Cisco Duo are for multi-factor authentication and being able to bring your own devices securely.

We don't use Cisco Duo in our organization. We sell the product to our customers.

It is very easy. Having just wrapped up my tenure at Cisco, it was used day in and day out for security. It was always easy to log in and not have to worry about logging in multiple times.

As a former employee, I think it's top-notch when it comes to protecting internal and external threats and preventing unauthorized access to the network.

Cisco Duo could be improved, possibly by adding features for the healthcare space. If you're selling something to a healthcare provider, there needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.

We have been working with Cisco Duo for at least four or five years.

I would rate their technical support a seven out of ten based on how they respond to issues.

Neutral

There is certainly ROI with Cisco Duo, assuming that you can get the other MFA type products uninstalled, and customers truly understand why they purchased Cisco Duo in the first place.

From a reseller perspective, it's still challenging to explain the whole license strategy to a client, so we really have to be ahead of that for all the true forward conversations.

We did not consider many other solutions before Cisco Duo. I am biased towards Cisco because I came from Cisco, so I am more familiar with it.

The benefit of having a complete passwordless environment is more of a conversation that we have with our clients. There is ease of use. We focus on what outcomes they are trying to achieve with the different personas they're using and the security protection in their workplace. There aren't any disadvantages to the passwordless environment, but it all boils down to what our customers are saying about the product that we sell to them. I haven't heard anything negative about Cisco Duo.

I would rate Cisco Duo overall an eight out of ten.

Our customers in the fertilizer industry use Cisco Duo for their security needs. The solution helps secure access to their private cloud, enabling client VPN and SSL VPN connections with ASA.

I find that the client VPN and multi-factor authentication (MFA) features are the most useful. Additionally, I appreciate the adaptive authentication capabilities. Integration with existing security solutions is easy, and the simplicity and user-friendliness of the product have satisfied me and my customers, as evidenced by subscription renewals over the past four years.

I think Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive. This change would be beneficial for customers using third-party hardware, as the integration of Cisco software and Cisco Duo subscriptions with non-Cisco devices is currently limited.

I have been working with Cisco Duo for the past four years.

The deployment of Cisco Duo is straightforward. It generally takes about two days to complete.

I have received no complaints about stability from my customers.

I find Cisco Duo is scalable enough for my customers' needs.

I would rate Cisco's technical support at ten out of ten.

Positive

My customers have previously used SafeNet solutions. However, they switched to Cisco Duo because it offers more technical features and is cost-effective.

The initial setup of Cisco Duo is very easy. I would rate the ease of setup as a nine out of ten.

Cisco Duo is cost-effective, providing a good return on investment as it saves costs compared to other brands.

The price is reasonable for my customers. The approximate cost is around eighty dollars per user.

My customers previously evaluated SafeNet solutions.

If I were to recommend Cisco Duo to my customers, it would be for its cost-effectiveness and user-friendliness, as it offers a lot of features compared to other brands. My total rating for Cisco Duo is ten out of ten.

Private Cloud

Other

My main use for Cisco Duo is authentication throughout all of our products.

What I like the most about Cisco Duo is that it's fast and easy.

Cisco Duo has sped up the authentication time across the platforms.

Cisco Duo has unified the authentication method and really simplified it to where the end user doesn't have to interact with any authentication method. The push notifications have really helped with that.

I think Cisco Duo can be improved by integrating it more with developer tools; there is not a lot in terms of developer tooling with respect to authenticating to command line toolsets.

I have been using Cisco Duo for about a year.

I assess the stability and reliability of Cisco Duo as really reliable.

I evaluate customer service and technical support for Cisco Duo as a nine on a scale of one to ten.

Prior to adopting Cisco Duo, we were usually using things like Okta integrated with one-time password generating tools.

From my standpoint, I describe my experience deploying Cisco Duo as easy; the migration was not too difficult.

I have not seen ROI.

My experience with pricing, setup cost, and licensing for Cisco Duo was easy; there was no issue there.

I do use Cisco Duo's push notification method. I would rate this review 9.5.

Hybrid Cloud

Other