Cisco Duo Reviews

Cisco Duo is primarily used for MFA configuration and to protect applications with the MFA requirement.

I can provide a specific example of how I use Cisco Duo to protect an application. We protect applications such as Microsoft login or internal applications. Before logging into any applications that require strict measures for our company, we add Cisco Duo before the authentication from Microsoft or internal authentication. Whenever there is a login request for a particular site, users are asked to enter the Cisco Duo push prompt or provide the OTP received via SMS or phone call. Without that, it will not authenticate the user to log into particular sites.

Alongside MFA, we use Cisco Duo for device health. For certain applications, we use criteria for people in senior leadership, ensuring that if their machine meets certain criteria such as having a firewall enabled, encryption enabled, and connected to a legitimate network, then and only then can they log into a particular site.

Cisco Duo has positively impacted my organization. We were able to mitigate compromised sessions by using Cisco Duo. In certain scenarios, when users receive MFA requests from unfamiliar locations, they know that it is not them trying to log in with their account, which has been the best feature we have used.

This has helped my users multiple times. Although I do not have an exact number, there have been instances, such as two or three times a month, where we have successfully mitigated the scenario. This has happened not only with regular users but also with senior leadership, showing that in both scenarios, we have been able to strengthen the environment through Cisco Duo.

Cisco Duo offers several best features, including a really cool interface. Anyone can become familiar with Cisco Duo in a day or two. Furthermore, the reporting, logs, and management capabilities are exceptional with Cisco Duo, which stands out as its best feature.

What makes the interface and management features stand out for me is that if I want to filter out the Android devices connected for a particular version, such as filtering how many users were connected using Android 13, I can easily filter that, which is not available in what we are currently using. This is a great feature. Additionally, there are custom criteria we can use in Cisco Duo, such as filtering by iOS or anything else we need according to our requirements.

I do not see any major flaws with Cisco Duo. According to our standards, we are very satisfied with Cisco Duo.

There is nothing I wish was a bit better, as what we need is already present in Cisco Duo, and as I mentioned, we have been using Cisco Duo for six to seven years.

I have been using Cisco Duo for around six to seven years.

Regarding Cisco Duo's accuracy and reliability of output, especially in terms of authentication and security alerts, I find it very solid. Cisco Duo's accuracy and reliability of output is near perfect. You cannot go wrong with Cisco Duo's authentication policy and reporting. Everything can be easily trusted.

I have not used Cisco Duo's AI capabilities as of now.

My advice for others looking into using Cisco Duo is that if you are really looking for a third-party application that can protect your organization or users from compromised sessions, then Cisco Duo is the perfect choice because it has the features and the trust of Cisco, making it really helpful for any organization to trust it blindly.

I would rate Cisco Duo a nine out of ten on a scale of one to ten. The reason I chose nine out of ten is that I believe no product is a perfect ten, so nine is the best that can be given to someone or any product.

My main use cases for Cisco Duo are two-factor authentication and single sign-on for different solutions.

The feature I like the most about Cisco Duo is the dashboard to have everything in one single place and manage multiple customers and multiple tenants simultaneously.

Cisco Duo benefits my organization because we do not have too many logins since everything is in one place and we can use Cisco Duo for VPN, applications, and cloud solutions. This is a main benefit and the core purpose of the product that we are utilizing.

I think Cisco Duo can be improved. I found the onboarding was very difficult, even for engineers who have been using similar solutions before. For our specific implementation, we needed to have multiple groups, multiple companies, and multiple third parties, and I felt that the examples and material provided were insufficiently detailed. The onboarding videos, materials, how-to guides, and documentation should be improved dramatically.

I have been using Cisco Duo for approximately three years.

I did not notice any downtime or crashes with Cisco Duo. We focused on making modifications and changes only during maintenance windows, and afterwards in production, we did not have any downtime.

Cisco Duo's scalability works well with the growth of our company and does not seem to have a limit. We could add as many users and as many sites as needed, so scalability is not an issue.

Before implementing Cisco Duo for this particular customer, I did not consider another solution. However, for other customers, we also use some open-source solutions and cloud providers, which unfortunately seem to be winning over Cisco Duo.

I cannot say I have seen a clear return on investment. However, as I was only the integrator, it is difficult for me to make an estimation on the customer's actual ROI. That said, considering that they did not have any more attacks, it is probably positive, but I am not able to fully evaluate that.

My experience with pricing, setup cost, and licensing for Cisco Duo is that it is not an expensive product. The issue was that we had a customer migrate away because they moved to one of the cloud providers for identity management as well. The difference in cost to upgrade to directory services on that platform was cheaper than having Cisco Duo. However, generally, if a customer is not tied to a specific cloud vendor, then the pricing is acceptable.

I do not recall seeing Cisco Identity Intelligence or using it.

I have noticed an increase in phishing attacks recently, and this was exactly the reason one of our customers asked us to implement Cisco Duo because they were attacked before and lost quite a bit of money. After that incident, we deployed Cisco Duo for them. While using Cisco Duo, we did not have any issues regarding other attacks.

When implementing Cisco Duo, I implemented end-to-end phishing resistance with the proximity verification as the full solution.

I deployed Cisco Duo Directory to manage user identity.

I am using it as an identity broker because we were not integrating to the customer's Active Directory. It was actually functioning as an identity proxy rather than as a directory per se.

The organization's overall cost for authentication was higher, but the indirect cost of being attacked and losing data is significantly greater.

I discovered new benefits after initial implementation when we started with basic VPN authentication and then developed many other flows based on that. We learned that there were not enough examples or documentation available so we could start from the beginning knowing everything about the product.

The deployment experience was complicated as it was a trial and error process. We had multiple existing systems, and for each system we wanted to integrate with Cisco Duo, the approach was different. One was connecting directly, one was using the API, one was using SAML, and one was using directory services, making the process quite challenging.

I would rate this review an eight out of ten.

My main use case for Cisco Duo is to protect the OT environment from remote access.

The feature I like the most about Cisco Duo is that I can choose which device I want to sign in.

It is valuable for me that I can choose because not all people have a corporate phone, so they can use their personal phone for access or different methods for performing second-factor authentication.

I can say that it is difficult to measure the direct return on investment, but what I can say is that we are safer and feel more comfortable having this security implemented than before.

I cannot think of any improvements for Cisco Duo at this time.

I have been using Cisco Duo for approximately half a year.

I do not have problems with stability or reliability. Being a cloud solution, I think it is difficult to have problems, and we also use Umbrella with Cisco, which is very reliable and has high availability.

The solution is scalable for our growth.

We used Okta sometime before Cisco Duo.

We used Okta in a different environment, and we finished our license; we were not seeing the need to keep using Okta. For this new environment, we chose Cisco because we wanted to have a homogeneous solution, and our colleagues in other countries were happy, so it was easy for us to choose.

The deployment experience was more difficult than we expected because we had some problems with the version of the OS that we have in our servers. We also had concerns about opening the mandatory connection to a specific URL and port from our OT environment.

My experience with the pricing, setup costs, and licensing is that the price is acceptable because the license is by user.

We were considering different solutions, but we are a global company, and in another place in our company, they were using Cisco Duo, so it was our first option because we want to have a homogeneous scenario.

I do not think I am using Cisco Identity Intelligence.

I have not seen an increase in phishing attacks recently; I think they are more or less constant, but not increasing, particularly in the last three or four months.

We have seen the number of phishing attacks increase every year, but I do not know if that surprises us; we are accustomed to having this type of risk.

I think I have deployed Duo Directory to manage the user identities.

I think I used it as an identity broker in front of the IDPs.

My review rating for Cisco Duo is 8.

I have completed a couple of installations for SSO or MFA using Cisco Duo, and it is possible. I have been working with Cisco Duo for nearly three years. Mostly, I have implemented it for MFA or SSO use cases, along with all these secure platform or user platform, especially for email security platform or user company or organization access security platform.

Cisco Duo mainly serves as a security layer and a central control point, integrating with other security products. It is mostly integrated with other security products, especially Cisco Duo along with the Cisco security platform or Cisco fabric. Obviously, seamless integration will be possible. However, I am not sure about Cisco Duo's integration with other platforms as I have not done any integration of Cisco Duo with other platforms.

In terms of deployment, I would say Cisco Duo is straightforward for the Cisco workload, with easy deployment. However, for other use cases, I do not think it will be that much easy, but I do not have personal experience; that is based on normal readings of marketing information.

As for the deployment model, Cisco Duo works for hybrid, on-prem, or cloud platforms. Use cases and customer setups, like customer IT infrastructure, do not matter; the exact use case will be served if we evaluate it the right way.

The advantages of Cisco Duo include three categories: Essential, Premium, and Advantage. All these features may vary depending on these license SKUs. MFA is the primary use case for Cisco Duo. Phishing-resistant authentication based on the end-use, end-device profile is another use case, and obviously, ZTNA, or zero-trust security, addresses user identity, device health, and location. All those aspects are another advantage or another use case.

Cisco Duo improves the visibility into identity-based risks, especially with the report for failed logins and authentication attempts. That provides more insight about our network and the users and how they are using our network. These are the two major features when we discuss the visibility part on Cisco Duo. Then obviously there is device compliance and user activity, but especially authentication attempts and failures and logins will give more insight to the IT team to secure their devices and their IT infrastructure.

In terms of operational efficiency, using Cisco Duo helps organizations or management secure their workload. Also, they can reduce security threats, which will help them protect their financial partners.

When discussing areas for improvement in Cisco Duo, especially for Secure Access, I noted that the licensing structure could be better and more user-friendly. During a POC for some use cases, especially on SAML use cases, we could see gateway-level rejection being possible, but we are unable to get a list of how many emails have been rejected from the gateway level. If we could obtain those kinds of insights when integrating Cisco Duo for SAML integration, such as Google Workspace or Microsoft 365, it would help us.

I have been working with Cisco Duo for nearly three years.

Regarding stability and reliability of Cisco Duo, I would say it is 99.9% reliable and stable.

Cisco Duo will adopt to growing needs for the company, offering more expandable possibilities for customers.

For customer support, I would rate Cisco Duo the same as Secure Access, as nine points out of ten.

Before implementing Cisco Duo, my clients were particularly concerned about phishing or credential-based attacks, typically involving user password theft or fake logins and credential stuffing.

As far as I understand from our conversation, my clients usually choose Cisco Duo as a comprehensive identity security platform, not only as a standalone MFA.

Regarding return on investment for Cisco Duo, it is possible to observe a good ROI because, from a security standpoint, Cisco Duo provides more ROI since its rich features help customers avoid using multiple agents. The single agent could secure their entire endpoints.

I have never worked with AWS Marketplace and do not have experience with their marketplace.

Regarding AI integration in Cisco Duo, I did not go through the AI part of Cisco Duo, but as per my theoretical knowledge, it will help us to get protection. Cisco Duo will help us with some sort of AI security part as well.

As previously mentioned for Cisco Secure Access, my clients using Cisco Duo do utilize AWS as the main cloud provider.

Cisco Duo contributes to clients becoming more resistant to phishing attacks because its device health check before authorizing to the network helps us ensure clean device access to our network. If that device is compromised, it will obviously be quarantined and will resist connecting to our network. That will help us.

I would say Cisco Duo helps to evolve the IAM strategy from simple authentication to a more comprehensive identity security platform, as mostly all these SSO or MFA is for protecting from these simple authentication parts. Cisco Duo integrates well into the environment, acting not only as a security layer but also as a central control point that integrates with various other products.

I give this review an overall rating of ten out of ten.

My main use case for Cisco Duo is authentication. Currently, I am only using Cisco Duo for authentication, which is the first piece. I cannot comment on the whole architecture because I don't work on that team. I would say I'm using Cisco Duo as an added security layer.

I can only talk to the human identities because that's the use case I have seen. I don't think we have, or at least I don't know if we have deployed it for the agentic use case.

The feature I like the most about Cisco Duo is the iWatch.

The benefit of using Cisco Duo's features for my organization is better security. We don't have to worry about changing passwords very often and things of that nature. Overall, it improves our security posture.

To improve Cisco Duo, wherever the team can try to reduce the number of clicks an end user needs to go through to authenticate would be good. Otherwise, I think it's pretty flawless.

I have been using Cisco Duo for maybe six years.

In all my years of using Cisco Duo, I've had maybe a couple of issues here and there, but there are so many different options to authenticate using Cisco Duo, so if one is not working, I can always revert to another. Thus, we've been able to work around things, and they come back up pretty soon as well. I think it has performed better than any other cloud platform.

Cisco Duo has scaled well with the growing needs of my organization, and because it's a cloud-based platform, we haven't really had any issues scaling the solution. It's been fairly seamless.

I'm sure Cisco Duo's customer service and technical support are great, but I haven't had to call them, which is a good thing.

On a scale from one to 10, I would rate Cisco Duo's customer service and technical support a 10 just because I haven't had to use them, but I'm sure they are top-notch because they are a Cisco-based company.

Prior to adopting Cisco Duo, I don't think we used anything else beforehand in my company, but I've used other products whenever I've accessed things that other companies are hosting. I've used Okta and Microsoft, which are not very seamless compared to Cisco Duo.

I was not part of the deployment team, so I can't really comment on that, but as an end user, my experience with Cisco Duo was pretty seamless.

Cisco Duo has definitely improved my operational efficiency and reduced costs in areas like authentication and IT support, as evidenced by a reduction in security tickets since we don't see too many password change requests or forgotten password calls anymore. Everything is Cisco Duo authenticated these days, so that has been a very positive change.

If Cisco Duo were removed, I guess we will have to use an inferior product from somebody else. I don't know how that's going to impact the end-user experience, but it's probably going to be worse.

I'm not sure exactly how Cisco Duo has helped our organization become more resilient to phishing attacks, so I'm probably not the right person to ask that question. But I'm guessing because most of our apps are secured behind Cisco Duo for authentication, that helps overall with phishing.

Before implementing Cisco Duo, I was concerned about increasingly sophisticated phishing or credential-based attacks, but because Cisco Duo keeps up with all those threats and things of that nature, we feel fairly secure using Cisco Duo.

As my organization adopts and deploys AI agents, most of the platforms we are deploying are secured behind Cisco Duo authentication. I'm not sure if deploying the agents includes Cisco Duo for those agents or not, but all those platforms we are using are secured behind Cisco Duo for authentication.

Looking back, Cisco Duo has helped me evolve my IAM strategy from simple authentication to a more comprehensive identity security platform, though right now, the only use case I know is more human identification purposes. I'm pretty sure my company is looking into deploying it for agentic AI as well. Cisco Duo has helped me evolve my IAM strategy.

When evaluating my identity strategy, I was not looking for a standalone MFA tool but rather a comprehensive identity security platform. I'm pretty sure we selected Cisco Duo because of its capabilities, not just for authentication, but for the overall solution. I think Cisco Duo represents more of a comprehensive security solution rather than just a standalone MFA tool.

The end-user experience stood out to me in my evaluation process, which is why my company selected Cisco Duo. The key capabilities beyond MFA that led me to choose Cisco Duo as my primary identity security partner include the end-user experience and the MFA piece, as well as the fact that Cisco has many other security solutions and is a very trusted company. That helps the overall story because all the other solutions work seamlessly together, making Cisco Duo a great solution.

We have expanded our usage of Cisco Duo. On a scale from one to 10, I would rate Cisco Duo overall a 10 and advise other organizations to go for Cisco Duo. They've been solid over the years, and they innovate and come up with better security every time. I would give them a 10 out of 10. I would also say don't compromise on such a crucial security posture item by getting something that's free but also far less secure, like Microsoft. My overall review rating for Cisco Duo is 10 out of 10.

My main use cases for Cisco Duo in my company start with multi-factor authentication, but I also have projects when I use Cisco Duo for things like mobile posture check and so on.

The features of Cisco Duo that I prefer the most include, first of all, 2FA. 2FA is pretty good because it is simple, and the simple way is what all users love. That is the top feature for Cisco Duo. I also appreciate all the features overall. I appreciate that with Cisco Duo, many people may think that it was just for 2FA, but now it functions as a full identity provider. That is a pretty good upgrade. I like the whole product and how it increases and develops on a huge scale.

I can tell you that for my company, these features benefit us because we work for other customers, so we help them to use these features. When we listen to the client and when we hear that there is something we can use, for example, Cisco Duo, it will be 2FA, it will be for device posture check, and so on. We are offering Cisco Duo straight away because, first of all, we have expertise in Cisco Duo, we know this product, and we have good experience with it.

I would think about how Cisco Duo can be improved, but currently, with all of its features, I believe that it is enough, more than enough. However, Cisco Duo is making surprising updates because you do not know that a feature exists, but then the next day you find out that it is available on Cisco Duo and it works very well.

I have been using Cisco Duo for more than three years, and it has been quite a good experience. The first time I had the opportunity to use this product, it was interesting that it was so easy to work with. I also have to mention that all the documentation that administrators or users would like to have is all available and easy to get. It is pretty easy.

I would assess the stability and reliability of Cisco Duo as excellent. For these three years that I have been working with Cisco Duo, I have not had any incident or downtime because of Cisco Duo being down.

Cisco Duo scales with the growing needs of my clients' companies very well. When we are starting to work with Cisco Duo, clients come to us and they are asking us for a multi-factor authentication solution. They start with this, but when they know the other features that are behind Cisco Duo, they learn that it is bigger than that and the features are more extensive. When our clients know the features, they are stepping towards using these new features progressively.

I would evaluate customer service and technical support, but I have not had the experience to work with them.

My clients chose Cisco Duo over Okta because we told them that Cisco Duo, in this case, is much better. Additionally, it is easy to work with.

I would describe the experience of deploying Cisco Duo as easy because I have mentioned several times that I appreciate Cisco Duo because it is so easy to work with. The deployment part is pretty easy. You have all this documentation, and you are just making several clicks and some changes, and you are up and running. You just have to deploy these mobile clients. The one thing Cisco Duo does not need to improve is the easiest part because I do not know what they can do to make it even easier.

I believe Cisco Duo has helped my company and my clients reduce their overall authentication-related costs. I would like to tell some numbers, but I am just an architect, and I do not have this kind of data.

My experience with pricing, setup cost, and licensing shows that pricing depends on the license. For the essential license, I think the pricing is pretty normal. Regarding the Premier licensing, it is a little bit pricey, but it is in the market range with the competitors.

Other solutions my clients consider before choosing Cisco Duo include competitors such as Okta, for example. Okta was the main competitor.

My advice for other companies that are considering getting Cisco Duo is to try it, and you will be amazed at how easy and how productive this tool is. I would rate this review a nine out of ten.

I mainly use Cisco Duo for 2FA and sell that to our customers and the engineering team.

I would like to sell Cisco Duo's end-to-end phishing resistance more to customers.

We are talking with a customer to sell them Cisco Duo Directory to manage user identities.

I appreciate the secured push feature of Cisco Duo because you have to choose a number.

I value this feature because it is a security feature that enhances the security of your users, and if you also have geolocation for verified push, that would be even better.

It benefits our company as well as our customers because it is more secure. You can have geolocation or know which network the users are on, so if they do not have a push when they are in the company, but if they are on holidays or traveling somewhere, they have a push verified login, which is much more secure.

It is difficult to say how Cisco Duo can be improved. I think it is a good product, but we do not have many customers that use it, so perhaps in marketing, we should bring it more to our customers and show them the use cases for Cisco Duo.

I have been using Cisco Duo for one and a half years.

The experience my clients have with Cisco Duo is mainly good. There are sometimes some problems, but not major ones, so it is a solid security product.

My clients have never had major problems with Cisco Duo. Everything works fine most of the time, and maybe sometimes there are minor problems, but these are more configuration problems than problems with the product itself.

Cisco Duo is really good for scalability. As with almost every cloud product, the scalability is really good, so it does not matter how many users you have.

I have never had experience with customer service and technical support.

The setup process for Cisco Duo is quite easy and can be done really quickly. You can have test users, and I think the rollout process is great. They really think about how you deploy it, and it is fair and easily done.

The return on investment, like every security product, has to be done. It is much more costly if you do not deploy security in your company.

I think the prices of Cisco Duo are quite fair, but the main problem is that Microsoft Authenticator is built-in with M365, so everyone is switching to that and using it instead of Cisco Duo because it costs extra as a standalone product.

I would give Cisco Duo a rating of 9 out of 10. I do not give it a 10 because I think it is a great product that is easily set up and enhances security. My advice for other companies considering Cisco Duo is to reach out to Netcloud to help. I do not have anything else to add about my experience with Cisco Duo.

I'm a Duo console admin. One example is that we can completely lock down our Linux command-line interface. We require Cisco Duo authentication for any privilege escalations, and we have to have Cisco Duo throughout all of our infrastructure at all times.

Without Cisco Duo, that would be very tough because Cisco Duo is a one-stop-shop, especially with their console. We would have zero visibility into anything identity related, especially securing our network.

With Cisco Duo in place, we don't have to worry about random phone calls and somebody replicating the dial tone from that. Even though that's still something we have to try to mitigate since threat actors are always finding new ways, especially with this new AI, to get around that.

Our network is fairly locked down to the outside world since we are in research. Penetrating in the first place would be very difficult. Cisco Duo is also tied in greatly with our on-prem AD, and it allows us to authenticate through there without the headache of trying to wonder if it's an authentication attempt or not.

The visibility and the ease of use led me to choose Cisco Duo as a primary identity security partner.

The ease of ability to add users into Cisco Duo and to work out their permissions into what areas would need to be implemented is valuable.

We have definitely tied in multiple ways to authenticate with Cisco Duo. The newest one is biometrics, and we have used Microsoft Authenticator. It's almost a dual MFA. It will send you Microsoft Authenticator, then it ties to Cisco Duo, then it will authenticate through there. There are several steps into authenticating to Cisco Duo.

Cisco Duo's border security approach is greatly valuable because the border control is so robust that we genuinely don't have to worry about that as much. Cisco Duo fits into our border security environment seamlessly.

With Cisco Duo console, you get clear visibility of all the Duo agents that are installed and if they've been checking in or if the attempts are actually being flagged as fraudulent or not. Cisco Duo console provides great visibility in exactly what's going on. That is one less step I have to take as an engineer in securing our environment.

It was more comprehensive because of the multi-layer network that we have. That's the easiest way to scale across our network.

Providing clear visibility is important. We don't have to worry about stale accounts or stale accounts will be brought to our forefront. We don't have to worry about too many fraudulent attempts because those would be flagged immediately. In the perfect world, all of the authenticated attempts would be obviously visible within Cisco Duo platform.

I'm pretty happy with Cisco Duo. However, I know that sometimes integrating it with the Linux environment is a bit of a pain. I would say some Linux usability improvements would be beneficial.

I have been using Cisco Duo for five years.

There have been very minor crashes. Nothing significant to report.

Cisco Duo scales greatly since we don't have to hire that many new engineers. If we do hire new engineers, we could cross-train on Cisco Duo platform and it's very easy to use. It scales seamlessly and is very easy to scale with Cisco Duo.

I have never had an issue. Anytime a problem comes up, they actually listen and then try to identify the problem based on what we're giving them.

It was very simple. As long as you have the installer and you can run it properly with your environment, it's almost hands-off after running the installer.

I'm sure we are running other third-party apps as well alongside Cisco Duo, but I know Cisco Duo is the main driver. If they're looking for ease of use and scalability, that's the product to go with. I would give this solution a rating of ten out of ten.

I have been using Cisco Duo for one of my customers for three years. I have integrated Cisco Duo with the on-premises Active Directory and I am using two authentication methods: one is by code and one is through push notifications on Android mobile phones or Apple iPhones. The authentication process is very smooth and secure.

When any request is made to log in for email, the request is integrated with Cisco Duo and asks the user to enter a code via their mobile phone. This is the purpose I am using it for, and it represents a very smooth and secure authentication method.

The method is simple and secure, only thing i want to say about pricing will be reduce for old customers

Cisco Duo has a capability for Duo Push. When it comes to authentication, you get a notification and you just need to approve or reject the request, which allows the process to go smoothly. Although Microsoft Authenticator also has this function, other authenticators do not.

Pricing is an area that needs improvement because the pricing is high. One of my customers recently received a billing statement for one year charging 3,600 US dollars for 100 users. In my case, it costs me around 300 US dollars monthly for 100 users.

Initial deployment was smooth from an MFA point of view. However, I faced a significant issue about a year back when I tried to integrate Cisco Duo with Citrix NetScaler and enable MFA for Citrix NetScaler integration. I encountered a lot of issues during the integration part and was unable to achieve that task due to a lack of documentation at that time. That project was eventually closed.

I am using Cisco Duo for one of my customers for three years.

I have not faced any issues with Cisco Duo so far. It is a very stable product and functions well.

Scalability is good with Cisco Duo.

The support process is very smooth. If I need any support, I can send an email to their support team and they reply on the same day. I normally send emails to billing support and have not needed to send support emails otherwise until now.

Neutral

I have used AuthLogics MFA as well. I am also using Google Authenticator and Microsoft Authenticator.

Cisco Duo is a very simple product to understand. I searched for information on Google and integrated it using the guide provided by Cisco Duo during my first implementation. If I need any support, I can send an email to their support team and they reply on the same day. The support process is very smooth and initial deployment is smooth from an MFA point of view.

Pricing needs improvement because it is high. One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year. In my case, it costs me around 300 US dollars monthly for 100 users.

I have used AuthLogics MFA as well. I am also using Google Authenticator and Microsoft Authenticator.

My clients are requesting MFA on their emails, third-party emails they are using for HTTPS, for cloud emails or cloud logins with different applications. I recommend Cisco Duo to them because the process is very smooth with Cisco Duo. I give Cisco Duo a rating of 10.

My main use case when using Cisco Duo is MFA into everything: email, making teachers MFA, and mostly email. We are rolling it out to other on-site resources that we have as well.

It has helped us significantly since we have many different applications and things of that nature to protect. Cisco Duo provides protection as we don't have a full cybersecurity team.

The feature of Cisco Duo that I prefer the most is the policies, being able to control what we need to within the policies. You can get pretty granular. 

There isn't a lot of training that goes on in school districts. Email is an easy way where many people give out their credentials, so the level of protection is something that we definitely need in a school district.

Cisco Duo's strong security authentication system has been easy when logging in, although the teachers don't appreciate it as much. We have it configured so users essentially just hit accept. If it sees any sort of built-in risk, then it steps up authentication. It's pretty easy. I appreciate it.

I've encountered advantages with Cisco Duo in that it has stopped significant pushback from teachers. It has prevented credential sharing and unauthorized access. We've seen a huge decrease since we've rolled it out across the entire district.

Improving Cisco Duo might involve alerting us about telephony credits when people receive texts. We hit zero at one point, and we were running around in circles without any idea until I discovered it. That's my only complaint. Other than that, I appreciate Duo significantly.

We have had Cisco Duo for a couple of years. That said, we just got it rolled out in our school district this past year. I have been more involved with it in this past year.

The stability and reliability of Cisco Duo are good. I haven't seen too many issues. Occasionally, a server will go down, but they send an email. They tell you who's having issues and that they're working on it. It has only happened once or twice over the couple of years that we've had it. It is very reliable, easy to use, and I don't have too many issues with it.

Cisco Duo scales very easily with the growing needs of our company. We have 25,000 students and 5,000 teachers, totaling about 30,000 users, and it's very easy to add when new people come on. Rolling it out was very seamless, as we could do a whole campus at a time.

The customer service and technical support of Cisco Duo is easy. It's really easy on the back end. I have no complaints. Dealing with customer service has been positive. I called them once about telephony credits, and I didn't have to sit through a queue. Someone answered the phone immediately and was very helpful. I would rate them a nine out of ten.

Positive

We did consider other solutions before choosing Cisco Duo as a school district. It has been so long that I'm not sure which ones, however, as a school district, we have to consider multiple options. We always evaluate all possibilities to see what's most advantageous to our system.

Cisco Duo fits the role since we're a Cisco shop. We typically lean toward Cisco solutions.

The deployment of Cisco Duo is simple and straightforward. It's actually very easy. We tied everything to AD groups and would do one site at a time. We didn't mass roll out. I would move a group over, sync with Duo, and it would automatically send them an email. It's pretty seamless.

The biggest return on investment when using Cisco Duo is protection and 2FA into anything that we need. As a school district, people are always trying to get teachers' credentials and student information. It's very important to protect PII.

My experience with the pricing, setup cost, and licensing of Cisco Duo is honestly above my pay grade. I don't know any of that.

We haven't started using any new features or functionalities in Cisco Duo recently as we just rolled it out. We are currently using basic features. We're looking to do more with it as part of the process. Having a complete passwordless environment in our company would lead to less pushback from people who don't necessarily want MFA. It makes it simpler for them and smooth.

I do not utilize the feature called Advanced Identity Threat Detection and Response. 

I don't know enough about Cisco Identity Intelligence capability to detect and respond to identity-based risks effectively. 

I have seen yet not used Duo's conversational AI interface for admin tasks.

I would rate Cisco Duo overall at a nine out of ten. It's hard to be a ten, however, I don't have anything at the moment that they could improve.