Cisco Duo Reviews

Cisco Duo's main use case for my organization is confirming authenticated clients. We currently use a secure setup where we rely on YubiKeys to log in, and we depend heavily on Cisco Duo to help authenticate that.

My most favorite feature of Cisco Duo is the ability to detect whether or not we have a secure endpoint already, such as antivirus installed on our desktop or whatever we're using to authenticate, which is a huge part of security.

My organization has taken steps to become more resistant to phishing attacks by having the ISO team conduct extensive training for its end users, not only for students but also for internal users as well. We rely heavily on constant updates to Cisco Duo and whatever we can do to change the landscape of how we do security, we often push for it.

I would rate my experience with Cisco Duo at around eight out of ten.

The experience with customer support and tech support when I first started with Cisco Duo was lacking on some parts where we were having issues. However, over the past close to two years, they have definitely improved overall for support. Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.

I have been in the industry for about a little over five years, and most of my time has been spent working at Yale University.

When I got to my current job, Cisco Duo was already implemented, so it would have been in use for well over five years.

Cisco Duo has been very reliable from my point of view so far, as I have not had any issues with it. The updates as they come are definitely very efficient, resulting in no complaints about it. Through my five years at Yale, Cisco Duo Desktop or Cisco Duo in general has not been an issue for me at all.

If Cisco Duo were removed, it would heavily impact my ability to manage and secure access across my entire identity ecosystem.

The experience with customer support and tech support when I first started with Cisco Duo was lacking on some parts where we were having issues. However, over the past close to two years, they have definitely improved overall for support. Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.

I do not know what they used prior to Cisco Duo. I believe, because we have been on this long project for close to 9 or 10 years, it is possible that Cisco Duo has been implemented for a long time and possibly is the original solution we have always been using.

I have not heard about any deployment issues with Cisco Duo, even from my time at Yale University, and I do not recall anyone complaining about when it was set up. From my point of view, there were no issues on our end.

For my team, I am involved in the pricing, cost, and cost setup processes. However, I believe for Cisco Duo Desktop, I would not be part of that conversation.

With Cisco, the experience regarding pricing has always been very smooth for us. The sales team, whenever we talk to them, regardless of any department, has always been very straightforward and simple, so I have no complaints on my end from them.

I am not aware of any competitors that were considered when they were picking Cisco Duo, as they have not mentioned anything about competitors. Even moving on from Cisco Duo, they have not mentioned anything.

In terms of advice for any other companies or organizations that are considering Cisco Duo, I cannot think of any specific advice. However, in terms of reliability, we have had no issues with it, so if reliability is a huge priority for your organization, then I would definitely look towards Cisco Duo. My overall review rating for Cisco Duo is ten out of ten.

My main use cases for Cisco Duo are VPN and SaaS.

I find Cisco Duo to be convenient and quick. We do use Cisco Duo's push notifications method, and it is really quick, which is one of the convenient things about it.

I assess that Cisco Duo's dashboards do fine in identifying security vulnerabilities.

The trusted endpoint device capabilities of Cisco Duo fulfill a requirement and fill the gap; I don't think we have anything that it doesn't address.

I don't use Cisco Duo's adaptive authentication feature, and I don't know what that is.

I really need something that works with RADIUS and TACACS+, and ICE in general, which should be a little bit easier to integrate for admin, especially for elevated access beyond just clients and end users.

I know that Cisco Duo is pretty expensive; we have affiliates that use the Microsoft product just because Cisco Duo is so expensive, and they don't want to pay for it.

I have been working in my current field for four years.

I assess the stability and reliability of Cisco Duo as having had some stability issues, but they are usually brief, and it's not a big deal. I haven't had any large-scale, two-day outage kind of thing where people couldn't access their materials.

Cisco Duo scales well with the growing needs of my organization; we don't have any problems with scaling. I don't know that we had any issues with expanding usage other than the licensing costs.

I wouldn't be the one that calls in if there's a support issue, so I don't think I can really answer the rating for customer service and technical support.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs.

My experience with deploying Cisco Duo involves having issues with users outside of the company; we didn't want to give them app access. For people in India, we ended up enabling it for them, but a lot of people outside the company have to be shipped key fobs, which are relatively cheap but just another process.

I haven't seen any return on investment with Cisco Duo; it is expensive, but it's better than not having MFA, and I know that could be more expensive than having some kind of compromise.

I don't remember the other solution we considered before selecting Cisco Duo, but I am happy that we went with Cisco Duo because it is just easier to use.

I assess the effectiveness of single sign-on as a necessity; we can't have people barely manage one password, let alone four or five. I would rate this review an overall eight out of ten.

Cisco Duo is a cloud-based multi-factor authentication and zero-trust security platform used primarily to verify that users logging in are who they claim to be and that their devices are trusted before access is granted.

Cisco Duo's secure access for VPNs and remote users stands out as a valuable feature, as it integrates with Cisco AnyConnect and third-party firewalls and VPN solutions such as Palo Alto, FortiGate, and SonicWall, which is valuable for hybrid and remote work environments.

I use the unified identity intelligence in Cisco Duo to facilitate understanding user behavior, and this understanding helps my organization by providing a consistent and centralized identity for a user across all systems, applications, and other access methods, allowing a single identity for all systems and applications.

I use the end-to-end phishing resistance feature in Cisco Duo, which helps my security posture by securing the entire authentication journey, meaning that phishing attacks fail even if a user is tricked into entering credentials up to the final access.

Areas that have room for improvement in Cisco Duo include pricing, as Cisco is quite expensive, and the fact that Cisco Duo relies heavily on external identity providers such as Active Directory or Entra ID and does not offer full identity lifecycle management on its own, which leads organizations to often pair Cisco Duo with another IAM solution for complete identity governance.

I have been using Cisco Duo for approximately five years.

Cisco Duo's stability is quite good, and I would rate it an eight out of ten.

Cisco Duo is quite scalable, and I would rate it a seven out of ten.

I would rate Cisco support as very good, an eight out of ten, where ten is the best.

Positive

Although my company uses only Cisco Duo, I have considered other solutions such as Microsoft Entra ID, which integrates identity provider, MFA, SSO, and conditional access for Microsoft ecosystems, with deep conditional access and risk policies tied to Azure services and Microsoft 365. When comparing Cisco Duo with Okta, Okta includes Universal Directory, advanced SSO, lifecycle automation, and API access management, along with a massive integration ecosystem with thousands of pre-built app integrations, making it ideal for large and diverse enterprises.

The return on investment I have seen with Cisco Duo is quite good. Although it is expensive, once established, it proves to be very efficient and helps with authentication significantly, leading me to estimate approximately a fifty percent return on investment.

The increase in phishing attacks is noticeable, as they appear to increase daily. My advice for others looking to implement Cisco Duo is that if they already have an existing solution and want to add something, Cisco Duo would be perfect. If they want to start from scratch, they can consider Okta, and if they have a Microsoft and Azure environment, they can opt for Microsoft. However, if they predominantly work within a Cisco environment, then Cisco Duo would be the best choice. I believe Cisco Duo is worth the investment, offering a good return on investment, as it is expensive but works very well without any downtime or high maintenance, and the support is also good. Approximately 2,300 users in my company use Cisco Duo. Cisco Duo is not entirely local or global, but rather is located in one place. Cisco Duo does not necessarily require any maintenance. Cisco Duo was purchased through the Marketplace rather than directly. I gave this review an overall rating of seven out of ten.

My main use cases for Cisco Duo are two-factor authentication and single sign-on for different solutions.

The feature I like the most about Cisco Duo is the dashboard to have everything in one single place and manage multiple customers and multiple tenants simultaneously.

Cisco Duo benefits my organization because we do not have too many logins since everything is in one place and we can use Cisco Duo for VPN, applications, and cloud solutions. This is a main benefit and the core purpose of the product that we are utilizing.

I think Cisco Duo can be improved. I found the onboarding was very difficult, even for engineers who have been using similar solutions before. For our specific implementation, we needed to have multiple groups, multiple companies, and multiple third parties, and I felt that the examples and material provided were insufficiently detailed. The onboarding videos, materials, how-to guides, and documentation should be improved dramatically.

I have been using Cisco Duo for approximately three years.

I did not notice any downtime or crashes with Cisco Duo. We focused on making modifications and changes only during maintenance windows, and afterwards in production, we did not have any downtime.

Cisco Duo's scalability works well with the growth of our company and does not seem to have a limit. We could add as many users and as many sites as needed, so scalability is not an issue.

Before implementing Cisco Duo for this particular customer, I did not consider another solution. However, for other customers, we also use some open-source solutions and cloud providers, which unfortunately seem to be winning over Cisco Duo.

I cannot say I have seen a clear return on investment. However, as I was only the integrator, it is difficult for me to make an estimation on the customer's actual ROI. That said, considering that they did not have any more attacks, it is probably positive, but I am not able to fully evaluate that.

My experience with pricing, setup cost, and licensing for Cisco Duo is that it is not an expensive product. The issue was that we had a customer migrate away because they moved to one of the cloud providers for identity management as well. The difference in cost to upgrade to directory services on that platform was cheaper than having Cisco Duo. However, generally, if a customer is not tied to a specific cloud vendor, then the pricing is acceptable.

I do not recall seeing Cisco Identity Intelligence or using it.

I have noticed an increase in phishing attacks recently, and this was exactly the reason one of our customers asked us to implement Cisco Duo because they were attacked before and lost quite a bit of money. After that incident, we deployed Cisco Duo for them. While using Cisco Duo, we did not have any issues regarding other attacks.

When implementing Cisco Duo, I implemented end-to-end phishing resistance with the proximity verification as the full solution.

I deployed Cisco Duo Directory to manage user identity.

I am using it as an identity broker because we were not integrating to the customer's Active Directory. It was actually functioning as an identity proxy rather than as a directory per se.

The organization's overall cost for authentication was higher, but the indirect cost of being attacked and losing data is significantly greater.

I discovered new benefits after initial implementation when we started with basic VPN authentication and then developed many other flows based on that. We learned that there were not enough examples or documentation available so we could start from the beginning knowing everything about the product.

The deployment experience was complicated as it was a trial and error process. We had multiple existing systems, and for each system we wanted to integrate with Cisco Duo, the approach was different. One was connecting directly, one was using the API, one was using SAML, and one was using directory services, making the process quite challenging.

I would rate this review an eight out of ten.

My main use case for Cisco Duo is to protect the OT environment from remote access.

The feature I like the most about Cisco Duo is that I can choose which device I want to sign in.

It is valuable for me that I can choose because not all people have a corporate phone, so they can use their personal phone for access or different methods for performing second-factor authentication.

I can say that it is difficult to measure the direct return on investment, but what I can say is that we are safer and feel more comfortable having this security implemented than before.

I cannot think of any improvements for Cisco Duo at this time.

I have been using Cisco Duo for approximately half a year.

I do not have problems with stability or reliability. Being a cloud solution, I think it is difficult to have problems, and we also use Umbrella with Cisco, which is very reliable and has high availability.

The solution is scalable for our growth.

We used Okta sometime before Cisco Duo.

We used Okta in a different environment, and we finished our license; we were not seeing the need to keep using Okta. For this new environment, we chose Cisco because we wanted to have a homogeneous solution, and our colleagues in other countries were happy, so it was easy for us to choose.

The deployment experience was more difficult than we expected because we had some problems with the version of the OS that we have in our servers. We also had concerns about opening the mandatory connection to a specific URL and port from our OT environment.

My experience with the pricing, setup costs, and licensing is that the price is acceptable because the license is by user.

We were considering different solutions, but we are a global company, and in another place in our company, they were using Cisco Duo, so it was our first option because we want to have a homogeneous scenario.

I do not think I am using Cisco Identity Intelligence.

I have not seen an increase in phishing attacks recently; I think they are more or less constant, but not increasing, particularly in the last three or four months.

We have seen the number of phishing attacks increase every year, but I do not know if that surprises us; we are accustomed to having this type of risk.

I think I have deployed Duo Directory to manage the user identities.

I think I used it as an identity broker in front of the IDPs.

My review rating for Cisco Duo is 8.

We use Cisco Duo for our single sign-on. We have it tied to our Okta, so users must first log in to Duo before accessing Okta.

Cisco Duo helps minimize the risk of attack vectors and prevents unauthorized access to our data since it's tied with multi-factor authentication, which helps block threats.

I appreciate the simple login feature of Cisco Duo; being able to log into your actual page and then having all your apps there is convenient. 

My experience with Cisco Duo's strong security authentication system has been easier. 

It's easier to log in. Cisco Duo is user-friendly; users simply put in their email address and are redirected to their Okta page, making it straightforward to use. It's hard to screw up.

Cisco Duo's Identity Intelligence capability to detect and respond to identity-based risks is good. While I don't necessarily use it directly, I'm sure we implement it, though it might not be noticeable unless specifically pointed out.

I'm not aware of any new features or functionalities of Cisco Duo that we have started using recently. I don't know if we utilize the Advanced Identity Threat Detection and Response feature. I have not used Cisco Duo's conversational AI interface for admin tasks.

I'd be interested in exploring the AI portion of Cisco Duo as that would make it more interesting, though it's already straightforward and user-friendly. General announcements when new features come out with Cisco Duo should be broadcasted to customers who are using it, which might bring more accessibility to their documents so users can be more in tune with updates.

We implemented Cisco Duo just over four years ago.

Cisco Duo is stable.

Cisco Duo is easily scalable; you can adjust the size quickly and easily. From a licensing standpoint, we have the true-up which makes it easier to increase licenses when needed.

I've never had to reach out to customer service and technical support, so I cannot speak to that aspect. The fact that I've never had to contact support since Cisco Duo has been in place indicates it's a stable, robust product.

Positive

We were put in a position where we needed Cisco Duo, so we adopted it.

I wasn't part of the deployment team. That said, from what I've heard, it wasn't that complicated.

The biggest return on investment when using Cisco Duo is what it protects you from overall. It keeps you safe, and that protection demonstrates its worth.

We don't have a complete passwordless environment in our company yet; we've implemented long passwords, however, we haven't eliminated passwords entirely.

I would rate Cisco Duo a ten out of ten.

I have completed a couple of installations for SSO or MFA using Cisco Duo, and it is possible. I have been working with Cisco Duo for nearly three years. Mostly, I have implemented it for MFA or SSO use cases, along with all these secure platform or user platform, especially for email security platform or user company or organization access security platform.

Cisco Duo mainly serves as a security layer and a central control point, integrating with other security products. It is mostly integrated with other security products, especially Cisco Duo along with the Cisco security platform or Cisco fabric. Obviously, seamless integration will be possible. However, I am not sure about Cisco Duo's integration with other platforms as I have not done any integration of Cisco Duo with other platforms.

In terms of deployment, I would say Cisco Duo is straightforward for the Cisco workload, with easy deployment. However, for other use cases, I do not think it will be that much easy, but I do not have personal experience; that is based on normal readings of marketing information.

As for the deployment model, Cisco Duo works for hybrid, on-prem, or cloud platforms. Use cases and customer setups, like customer IT infrastructure, do not matter; the exact use case will be served if we evaluate it the right way.

The advantages of Cisco Duo include three categories: Essential, Premium, and Advantage. All these features may vary depending on these license SKUs. MFA is the primary use case for Cisco Duo. Phishing-resistant authentication based on the end-use, end-device profile is another use case, and obviously, ZTNA, or zero-trust security, addresses user identity, device health, and location. All those aspects are another advantage or another use case.

Cisco Duo improves the visibility into identity-based risks, especially with the report for failed logins and authentication attempts. That provides more insight about our network and the users and how they are using our network. These are the two major features when we discuss the visibility part on Cisco Duo. Then obviously there is device compliance and user activity, but especially authentication attempts and failures and logins will give more insight to the IT team to secure their devices and their IT infrastructure.

In terms of operational efficiency, using Cisco Duo helps organizations or management secure their workload. Also, they can reduce security threats, which will help them protect their financial partners.

When discussing areas for improvement in Cisco Duo, especially for Secure Access, I noted that the licensing structure could be better and more user-friendly. During a POC for some use cases, especially on SAML use cases, we could see gateway-level rejection being possible, but we are unable to get a list of how many emails have been rejected from the gateway level. If we could obtain those kinds of insights when integrating Cisco Duo for SAML integration, such as Google Workspace or Microsoft 365, it would help us.

I have been working with Cisco Duo for nearly three years.

Regarding stability and reliability of Cisco Duo, I would say it is 99.9% reliable and stable.

Cisco Duo will adopt to growing needs for the company, offering more expandable possibilities for customers.

For customer support, I would rate Cisco Duo the same as Secure Access, as nine points out of ten.

Before implementing Cisco Duo, my clients were particularly concerned about phishing or credential-based attacks, typically involving user password theft or fake logins and credential stuffing.

As far as I understand from our conversation, my clients usually choose Cisco Duo as a comprehensive identity security platform, not only as a standalone MFA.

Regarding return on investment for Cisco Duo, it is possible to observe a good ROI because, from a security standpoint, Cisco Duo provides more ROI since its rich features help customers avoid using multiple agents. The single agent could secure their entire endpoints.

I have never worked with AWS Marketplace and do not have experience with their marketplace.

Regarding AI integration in Cisco Duo, I did not go through the AI part of Cisco Duo, but as per my theoretical knowledge, it will help us to get protection. Cisco Duo will help us with some sort of AI security part as well.

As previously mentioned for Cisco Secure Access, my clients using Cisco Duo do utilize AWS as the main cloud provider.

Cisco Duo contributes to clients becoming more resistant to phishing attacks because its device health check before authorizing to the network helps us ensure clean device access to our network. If that device is compromised, it will obviously be quarantined and will resist connecting to our network. That will help us.

I would say Cisco Duo helps to evolve the IAM strategy from simple authentication to a more comprehensive identity security platform, as mostly all these SSO or MFA is for protecting from these simple authentication parts. Cisco Duo integrates well into the environment, acting not only as a security layer but also as a central control point that integrates with various other products.

I give this review an overall rating of ten out of ten.

My main use cases for Cisco Duo in my company start with multi-factor authentication, but I also have projects when I use Cisco Duo for things like mobile posture check and so on.

The features of Cisco Duo that I prefer the most include, first of all, 2FA. 2FA is pretty good because it is simple, and the simple way is what all users love. That is the top feature for Cisco Duo. I also appreciate all the features overall. I appreciate that with Cisco Duo, many people may think that it was just for 2FA, but now it functions as a full identity provider. That is a pretty good upgrade. I like the whole product and how it increases and develops on a huge scale.

I can tell you that for my company, these features benefit us because we work for other customers, so we help them to use these features. When we listen to the client and when we hear that there is something we can use, for example, Cisco Duo, it will be 2FA, it will be for device posture check, and so on. We are offering Cisco Duo straight away because, first of all, we have expertise in Cisco Duo, we know this product, and we have good experience with it.

I would think about how Cisco Duo can be improved, but currently, with all of its features, I believe that it is enough, more than enough. However, Cisco Duo is making surprising updates because you do not know that a feature exists, but then the next day you find out that it is available on Cisco Duo and it works very well.

I have been using Cisco Duo for more than three years, and it has been quite a good experience. The first time I had the opportunity to use this product, it was interesting that it was so easy to work with. I also have to mention that all the documentation that administrators or users would like to have is all available and easy to get. It is pretty easy.

I would assess the stability and reliability of Cisco Duo as excellent. For these three years that I have been working with Cisco Duo, I have not had any incident or downtime because of Cisco Duo being down.

Cisco Duo scales with the growing needs of my clients' companies very well. When we are starting to work with Cisco Duo, clients come to us and they are asking us for a multi-factor authentication solution. They start with this, but when they know the other features that are behind Cisco Duo, they learn that it is bigger than that and the features are more extensive. When our clients know the features, they are stepping towards using these new features progressively.

I would evaluate customer service and technical support, but I have not had the experience to work with them.

My clients chose Cisco Duo over Okta because we told them that Cisco Duo, in this case, is much better. Additionally, it is easy to work with.

I would describe the experience of deploying Cisco Duo as easy because I have mentioned several times that I appreciate Cisco Duo because it is so easy to work with. The deployment part is pretty easy. You have all this documentation, and you are just making several clicks and some changes, and you are up and running. You just have to deploy these mobile clients. The one thing Cisco Duo does not need to improve is the easiest part because I do not know what they can do to make it even easier.

I believe Cisco Duo has helped my company and my clients reduce their overall authentication-related costs. I would like to tell some numbers, but I am just an architect, and I do not have this kind of data.

My experience with pricing, setup cost, and licensing shows that pricing depends on the license. For the essential license, I think the pricing is pretty normal. Regarding the Premier licensing, it is a little bit pricey, but it is in the market range with the competitors.

Other solutions my clients consider before choosing Cisco Duo include competitors such as Okta, for example. Okta was the main competitor.

My advice for other companies that are considering getting Cisco Duo is to try it, and you will be amazed at how easy and how productive this tool is. I would rate this review a nine out of ten.

My main use case for Cisco Duo is providing MFA for all of our users and use cases.

The first focus with Cisco Duo is securing externally available applications, such as SaaS applications. Mostly, we ingest or enforce Cisco Duo via our SSO IDP point because then we do not have to worry about the native integration with whatever application we are trying to secure. If it is SSO capable, we inject Cisco Duo into that.

When it came about, I was a big fan of the risk-based authentication feature of Cisco Duo. That was a big win. Additionally, the Verified Push after the Cisco breach was important, as Cisco recognized that they had to do something about that and they came up with the Verified Push, which is also a very good idea. Nowadays, if I would have known a couple years back what I know today, I would not have worried about that too much because I would have just moved over to passwordless and phishing-resistant MFA means in the first place.

The major improvement I would suggest for Cisco Duo would have been to collaborate with Microsoft more closely and get positioned in a way as a recognized MFA authentication method on Entra. Since Microsoft forced all of their customers to enforce MFA when logging into anything in the Microsoft universe, Cisco Duo was not a recognized way of doing that. It was enforced as an external authentication method, as Microsoft calls it, and it was not a native Cisco Duo integration. Even the external one was not possible to select as a default, so we had to use something else along with it, which for us was Microsoft. That was very annoying.

Cisco Duo did not help reduce the cost of the overall authentication method that we have in our company; instead, it increased, obviously. Cisco Duo was the first technology that we introduced, which had to not just change or implement a certain technology. That was the easy part; the hard part was changing the habits and the culture, getting people to accept what MFA is and to go through the hassle of MFA every single time. The total cost of ownership increased, along with the implementation and the license cost, as well as the reluctance of users to handle IT systems. Security is always a fine balance, where we have to explain to the users what we are doing, why we are doing it, and not overdo it.

Where it lagged behind a lot is in the RDP integration, because we have users, especially in Germany or other jurisdictions, where we cannot force users to use their phone. Therefore, we had to give them some kind of Passkeys, and they are not supported in every use case, or if they are accepted, it is extremely tedious. With standards such as OAuth or FIDO2, that can vastly be improved. Apart from that, it is a very solid MFA solution.

I have been using Cisco Duo for seven or eight years.

Regarding the stability and reliability of Cisco Duo, it is very good. It always does exactly what it is supposed to do, with no downtime over the years that we have had it in use, despite the issues I mentioned with Microsoft, where we were not able to integrate Cisco Duo at all.

Prior to Cisco Duo, I did not use another MFA solution; that was the first one.

I would describe the experience of deploying Cisco Duo as super simple. It was straightforward, one of the easiest consoles I ever had to implement.

I can still say that I have seen a return on investment from Cisco Duo, as having MFA is a basic requirement nowadays. MFA is considered state-of-the-art if you look at things such as GDPR or any other information security framework, so not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.

My experience with the pricing, setup costs, and licensing of Cisco Duo is that we have it as part of an Enterprise License Agreement, so that is probably not comparable.

Before adopting Cisco Duo, I evaluated a couple of other solutions, but at that time, Cisco Duo won out primarily because it was available as part of the Enterprise License Agreement, and we were a big Cisco shop already.

I am not using Cisco Identity Intelligence.

I have not noticed an increase in phishing attacks recently in my organization because we are pretty well set up in terms of email protection.

I just learned about the Proximity Verification capability with Cisco Duo. We do not have it because we are already using Passkeys, so we no longer need Proximity Verification.

I did not deploy Cisco Duo Directory to manage the user identity.

I would give this review an overall rating of 8.

My main use case for Cisco Duo is authentication. Currently, I am only using Cisco Duo for authentication, which is the first piece. I cannot comment on the whole architecture because I don't work on that team. I would say I'm using Cisco Duo as an added security layer.

I can only talk to the human identities because that's the use case I have seen. I don't think we have, or at least I don't know if we have deployed it for the agentic use case.

The feature I like the most about Cisco Duo is the iWatch.

The benefit of using Cisco Duo's features for my organization is better security. We don't have to worry about changing passwords very often and things of that nature. Overall, it improves our security posture.

To improve Cisco Duo, wherever the team can try to reduce the number of clicks an end user needs to go through to authenticate would be good. Otherwise, I think it's pretty flawless.

I have been using Cisco Duo for maybe six years.

In all my years of using Cisco Duo, I've had maybe a couple of issues here and there, but there are so many different options to authenticate using Cisco Duo, so if one is not working, I can always revert to another. Thus, we've been able to work around things, and they come back up pretty soon as well. I think it has performed better than any other cloud platform.

Cisco Duo has scaled well with the growing needs of my organization, and because it's a cloud-based platform, we haven't really had any issues scaling the solution. It's been fairly seamless.

I'm sure Cisco Duo's customer service and technical support are great, but I haven't had to call them, which is a good thing.

On a scale from one to 10, I would rate Cisco Duo's customer service and technical support a 10 just because I haven't had to use them, but I'm sure they are top-notch because they are a Cisco-based company.

Prior to adopting Cisco Duo, I don't think we used anything else beforehand in my company, but I've used other products whenever I've accessed things that other companies are hosting. I've used Okta and Microsoft, which are not very seamless compared to Cisco Duo.

I was not part of the deployment team, so I can't really comment on that, but as an end user, my experience with Cisco Duo was pretty seamless.

Cisco Duo has definitely improved my operational efficiency and reduced costs in areas like authentication and IT support, as evidenced by a reduction in security tickets since we don't see too many password change requests or forgotten password calls anymore. Everything is Cisco Duo authenticated these days, so that has been a very positive change.

If Cisco Duo were removed, I guess we will have to use an inferior product from somebody else. I don't know how that's going to impact the end-user experience, but it's probably going to be worse.

I'm not sure exactly how Cisco Duo has helped our organization become more resilient to phishing attacks, so I'm probably not the right person to ask that question. But I'm guessing because most of our apps are secured behind Cisco Duo for authentication, that helps overall with phishing.

Before implementing Cisco Duo, I was concerned about increasingly sophisticated phishing or credential-based attacks, but because Cisco Duo keeps up with all those threats and things of that nature, we feel fairly secure using Cisco Duo.

As my organization adopts and deploys AI agents, most of the platforms we are deploying are secured behind Cisco Duo authentication. I'm not sure if deploying the agents includes Cisco Duo for those agents or not, but all those platforms we are using are secured behind Cisco Duo for authentication.

Looking back, Cisco Duo has helped me evolve my IAM strategy from simple authentication to a more comprehensive identity security platform, though right now, the only use case I know is more human identification purposes. I'm pretty sure my company is looking into deploying it for agentic AI as well. Cisco Duo has helped me evolve my IAM strategy.

When evaluating my identity strategy, I was not looking for a standalone MFA tool but rather a comprehensive identity security platform. I'm pretty sure we selected Cisco Duo because of its capabilities, not just for authentication, but for the overall solution. I think Cisco Duo represents more of a comprehensive security solution rather than just a standalone MFA tool.

The end-user experience stood out to me in my evaluation process, which is why my company selected Cisco Duo. The key capabilities beyond MFA that led me to choose Cisco Duo as my primary identity security partner include the end-user experience and the MFA piece, as well as the fact that Cisco has many other security solutions and is a very trusted company. That helps the overall story because all the other solutions work seamlessly together, making Cisco Duo a great solution.

We have expanded our usage of Cisco Duo. On a scale from one to 10, I would rate Cisco Duo overall a 10 and advise other organizations to go for Cisco Duo. They've been solid over the years, and they innovate and come up with better security every time. I would give them a 10 out of 10. I would also say don't compromise on such a crucial security posture item by getting something that's free but also far less secure, like Microsoft. My overall review rating for Cisco Duo is 10 out of 10.