We use the solution for mail archiving and sync application features. We can back up the virtual environment with its help.
Senior System Consultant at a tech services company with 51-200 employees
Has good scalability and helps us back up virtual environments effectively
Pros and Cons
- "It is a stable solution."
- "Its technical support could be better."
What is our primary use case?
What needs improvement?
They should provide more integration with OpenShift for the solution. Also, its support could be better.
For how long have I used the solution?
We have been using the solution for five years.
What do I think about the stability of the solution?
I rate the solution's stability as an eight.
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Commvault Cloud
February 2026
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What do I think about the scalability of the solution?
We have four solution users in our organization. I rate its scalability a nine.
How are customer service and support?
The solution's technical support team resolves the queries efficiently. However, it takes time to respond.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used IBM Spectrum Protect before. I have attended training sessions and implemented them as well.
How was the initial setup?
The solution's initial setup process is complicated. One needs to know the product in-depth for easy deployment. It takes a couple of hours but depends on the type of environment. Also, one executive with good knowledge can conduct its maintenance process efficiently.
What's my experience with pricing, setup cost, and licensing?
The solution's cost is reasonable. I rate its pricing a nine.
What other advice do I have?
I recommend the solution to others and rate it as an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Founder at a tech services company with 1-10 employees
Multiple backup source capabilities, good support, and flexible
Pros and Cons
- "The most valuable features of Commvault Complete Data Protection are the complete feature sets it provides in one platform. You are able to backup many different types of data, such as virtual machines, servers, cloud, endpoints, Microsoft Office365, and Gmail. The usage of the solution is flexible."
- "In an upcoming release, the reports could be better."
What is our primary use case?
I have used this solution within the past 12 months.
What is most valuable?
The most valuable features of Commvault Complete Data Protection are the complete feature sets it provides in one platform. You are able to backup many different types of data, such as virtual machines, servers, cloud, endpoints, Microsoft Office365, and Gmail. The usage of the solution is flexible.
What needs improvement?
In an upcoming release, the reports could be better.
For how long have I used the solution?
I have been using Commvault Complete Data Protection for approximately
How are customer service and support?
The support from Commvault Complete Data Protection is very good.
How was the initial setup?
The setup of Commvault Complete Data Protection is easy. The deployment took us approximately three days because we have a small environment. If the environment is larger it could take approximately one and a half months to complete.
What other advice do I have?
Commvault Complete Data Protection is the number one solution in its category.
We use one to two backup specialists for the maintenance of the solution.
I would recommend this solution to others. It has worked well.
I rate Commvault Complete Data Protection a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Commvault Cloud
February 2026
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
IT Ops at a government with 1,001-5,000 employees
Excellent for restorations and backups and has helped our organization have a better security posture
Pros and Cons
- "The convenience of backing up and restoring simultaneously is very valuable."
- "The initial setup was complex."
What is our primary use case?
Our primary use case for this solution is for backups and restoration, and we deploy the solution on-premises.
How has it helped my organization?
The solution has provided our organization with a better security posture.
What is most valuable?
The convenience of backing up and restoring simultaneously is very valuable.
For how long have I used the solution?
We have been using this solution for five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable, and the entire organization is currently using this solution.
How are customer service and support?
I rate the technical support team as six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Veeam.
How was the initial setup?
The initial setup was complex.
What about the implementation team?
Implementation was done in-house with a team of approximately ten people.
What's my experience with pricing, setup cost, and licensing?
I don't recall the exact cost of licensing. However, I rate the prices a ten out of ten.
What other advice do I have?
I rate this solution ten out of ten. It is a great tool which is easy to use, and I am satisfied with the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at a tech services company with 11-50 employees
Expandable, steady, and reliable
Pros and Cons
- "It's great for getting data back."
- "The product is a bit complex."
What is our primary use case?
We primarily use the solution for ransomware protection.
What is most valuable?
It is a very stable product. It's reliable.
The product is scalable.
It's great for getting data back.
What needs improvement?
The product is a bit complex.
The price should be reduced more. We'd like to see improvement in the appliances, the OEMs. They have to increase the number of OEMs.
Normally it's available with HP or Lenovo, yet very limited. We are expecting with open-source, with Supermicro, that those kinds of appliances will support as necessary.
For how long have I used the solution?
I've been using the solution for four years, since 2018.
What do I think about the stability of the solution?
The solution is very stable and reliable. The performance is good. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We can scale the solution as we need to. The hardware supports any kind of storage.
Everyone is using Commvault. It takes a backup of their endpoint devices, and mostly it's used by the admins to restore, schedule backups, and other things.
We have maybe 700 people on the solution right now.
How are customer service and support?
Technical support is okay. We are mostly satisfied with the level of support.
How would you rate customer service and support?
Positive
How was the initial setup?
I cannot say that the solution is straightforward. It's a little complex.
Normally, if it is the on-prem edition of Commvault, you need the expertise to handle the implementation. When it is the cloud, Commvault Metallic, it's very easy.
What about the implementation team?
We handle implementations for clients.
What's my experience with pricing, setup cost, and licensing?
I'm purely technical. I don't deal with the licensing aspect of the product.
I'd rate the product four out of five in terms of affordability. From what I understand, it's not overly expensive.
What other advice do I have?
We are a partner of Commvault. We are an implementation partner.
If a user decides to implement Comvault on-prem, they should select a partner who can support them better with the coordination of Commvault.
I'd rate the solution nine out of ten. I like the scalability, steadiness, and reliability of the product. We can rely on Commvault for the data. 100%, you will get your data back. That's why we use it.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Analista de Suporte Sênior at a computer software company with 10,001+ employees
Used for disaster recovery, with good support and pricing
Pros and Cons
- "The most valuable features of Commvault Hyperscale X are the full responsibilities inclined in conversion with high responsibility rates."
- "The solution requires improvement with its connection and bandwidth."
What is our primary use case?
I am a certified administrator with Commvault.
Commvault is used for recovery and disaster recovery. I configure HyperScale for my clients in Brazil.
What is most valuable?
The most valuable features of Commvault Hyperscale X are the full responsibilities inclined in conversion with high responsibility rates.
Overall, the support, pricing, and interface are all good.
What needs improvement?
The solution requires improvement with its connection and bandwidth.
For how long have I used the solution?
I have been using Commvault HyperScale X for five years.
What other advice do I have?
I would rate Commvault Hyperscale X a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder and Director at a tech services company with 51-200 employees
Flexible, affordable, and scalable
Pros and Cons
- "The most valuable feature of Metallic is its flexibility and user-friendly."
- "The integration of Metallic could improve. It would be a benefit if Metallic could integrate with multiple applications or platforms."
What is our primary use case?
I am using Metallic for backing up Microsoft 365.
How has it helped my organization?
The solution has helped our business.
What is most valuable?
The most valuable feature of Metallic is its flexibility and user-friendly.
What needs improvement?
The integration of Metallic could improve. It would be a benefit if Metallic could integrate with multiple applications or platforms.
In the future, the solution could add more features to help end-users be efficient.
For how long have I used the solution?
I have been using Metallic for a few weeks.
What do I think about the stability of the solution?
Metallic is a stable solution.
What do I think about the scalability of the solution?
I have found the scalability of Metallic to be good.
I found the solution best suited for small businesses.
How was the initial setup?
I found the implementation of Metallic to be simple, I come from a technical background.
What about the implementation team?
I had some assistance from our local reseller for the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
Metallic is an affordable solution.
What other advice do I have?
I rate Metallic an eight out of ten.
I have not used the solution enough to give it a higher rating.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Sr. System Architect at a tech services company with 201-500 employees
Stable, good support for OVM, but it is complex to manage
Pros and Cons
- "We recommend this product for people who are running the Oracle Virtualization Manager."
- "Our customers complain that this is a difficult product to manage."
What is our primary use case?
We are a solution provider and Commvault is one of the backup and recovery solutions that we implement for our customers.
What is most valuable?
We recommend this product for people who are running the Oracle Virtualization Manager. The support for this from Commvault is better than it is with Veritas.
What needs improvement?
Our customers complain that this is a difficult product to manage.
For how long have I used the solution?
We have been using Commvault for one year.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
I know that we can add nodes to the system, although I don't have much experience with scaling Commvault.
Which solution did I use previously and why did I switch?
I have experience with several backup and recovery solutions, including product by Veritas.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are billed on a yearly basis.
What other advice do I have?
The suitability of this product and my recommendation for using it depend on the environment. Not all backup products are suitable for every environment.
In summary, this is a good product but it would be better if it were easier, and not as complex to use.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Engineer at a tech services company with 51-200 employees
Easy to use, easy to deploy, and easy to update
Pros and Cons
- "Commvault is a very stable product."
- "I think there is room for improvement with the reports. They are a little poor."
What is most valuable?
Commvault is easy to use, easy to deploy, and easy to update.
What needs improvement?
I think there is room for improvement with the reports. They are a little poor. There is a lot of room for customization with Commvault, but we have not done that, so the reports do not work the best for us.
We have virtualization, but sometimes some virtual machines are not backed up.
For us, a system ransomware scenario would be a good solution. This would help us not be nervous about our backup solution if we experience a ransomware attack.
For how long have I used the solution?
We have been using Commvault for seven years, since 2014.
What do I think about the stability of the solution?
Commvault is a very stable product.
What do I think about the scalability of the solution?
We are using VMware for virtualization every day. The issue with scalability that Commvault has is that any modifications in virtualization that we make have a direct impact on it.
We do not have a problem with scalability, but I think if we had to restore a large scale of information, it would be a problem because of the time we would have to spend restoring all of our virtual machines. However, we could backup as many as a 1,000 virtual machines very easily.
How are customer service and technical support?
Commvault's technical support is good. However, because I am French and not a native speaker, I have a hard time understanding tech support specialists that are from India.
Which solution did I use previously and why did I switch?
Before Commvault, we used a French solution. It had issues with backups and was very bad. We had to migrate before we encountered a bigger problem.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
Commvault helped us with the migration. A two-person team was involved in the deployment from our end, a system engineer and a hardware engineer.
What's my experience with pricing, setup cost, and licensing?
Commvault is too expensive.
What other advice do I have?
I would recommend this solution. It is a good solution for cloud backup.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: February 2026
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