Commvault Cloud Reviews

We primarily use the solution for all infrastructure. We're using it for the five pillars and for database backups and management.

The visualization backup is the most important aspect for us. It provides snapshot protection. 

The digital application and the compression of the disc at the storage site are great. That's one of the best features of this solution.

Technical support is very helpful.

We've faced problems backing up our virtual machines. A few of them, at least. However, we opened a ticket, and then we found out how to troubleshoot this issue and how to do a snapshot backup. We were able to understand exactly what was the root cause of the issue and a solution was provided to us.

We have already submitted a feature enhancement request to Commvault. They are working on it. That's in relation to the Commvault Metallic and is related to the workflow approval. We requested they implement workflow approval, just in case you want to allow, for example, general users to access the Commvault Metallic and browse what mailboxes they need to check if it is approved by the legal department. We can run them independently, this access without even referring back again to the IT division, however, we requested the workflow has to be based on approved access.

I've been using the solution for a year and a half at this point.

The product is a reliable solution. We have experienced only one case where there was a total shutdown and a total disruption of service. This was a weird case. We were able to sort it out and submitted the case for investigation to understand what the root cause might have been. Later on, we had to upgrade a few things. However, since then, we haven't had any issues whatsoever. I'd describe the solution as quite stable. 

In terms of scalability, it is a skill level solution. You can scale up at any time by adding additional nodes.

Technical support is always good. Most of the time the call comes from the U.S. They don't have local support. They are always providing remote support in the U.S. and India. Most of the calls come from those two countries, however, we find that we get help mainly from the U.S.

The initial deployment was straightforward. We had a proper prerequisites exit sheet. We filled it out properly at the outset and the architecture was very clear. We started with the architecture. We were able to understand all of the components in this hyper-scale design, and we submitted a change request to our infrastructure. We were able to meet all of the requirements on time. We started up the implementation shortly after that.

In the end, it was a straightforward design. There was nothing too complex.

In terms of maintenance, we usually do a health check which is basically a checklist we run through in the morning. The system will still struggle from time to time if there are any recent updates that need to be done. It is a system that does the update by itself, and it shares with you all types of events that need to be taken care of. Therefore, it's pretty automated.

We bought the solution and the agreement was for three years. We simply pay in installments for three years. We'll do the payment at the beginning of every year. 

We're just a customer.

We do recommend the solution. However, a company needs to look again into why they need it. With Commvault, you can deploy on-premise or on the cloud. It is compatible with several cloud vendors. However, the deployment depends on what you need it for. For example, if you need to back up Office 365, then there are two solutions from the providers, from Commvault. Recently they have started talking about Commvault Metallic. They started trying to promote it in other regions. We've done a profound study in the Commvault Metallic for our Office 365 in the past. We compared it with two more products. We compared it to a Barracuda email protection and we compared it also with Veeam.

Any company should do the same and run comparisons. They need to know exactly for what purpose do they need to acquire the solution. If it is for Office 365 then there are two solutions for that. One of them is the Commvault Metallic, and it is a SaaS model. The SaaS model is fully manageable. The user will not even look into infrastructure. It will be fully managed by the Commvault team in the background. There is no need to worry about the storage consumption on Azure if you also choose to go with Microsoft Azure cloud. When you need infrastructural backup, then there is the Commvault hyper-scale solution. That's the only available option and is very powerful.

Overall, I would rate the solution ten out of ten. We've been very happy with it so far.

We are a solution provider and we offer Commvault to our customers.

In my company, we are also using it for backup and recovery.

The price should be reduced because it is too expensive for our customers.

I would like to see a more user-friendly GUI.

I have been working with Commvault for between five and six years.

This is a very stable product.

Commvault is scalable. We have about seven or eight engineers 

The technical support is very professional.

In the past, we have worked with similar solutions from competitors such as Dell EMC.

I found the installation easy because I have a lot of experience with backup solutions.

My advice for anybody who is looking at Commvault is that it is better suited to larger businesses.

I would rate this solution a seven out of ten.

We are a partner for Commvault and our role is to implement the solution for our customers. Our customers in Egypt are in the banking and financial sector. They use Commvault to back up their data. We help in sizing the workload of the customer, designing the solution and implementing it. We also support the customer if they face any issues.

We have a hybrid implementation. The first target for the backup is on-premises and the offsite backup is on Azure cloud.

The solution provides us with a single platform to move, manage, and recover our data across on-premises, hybrid, and cloud locations. We completely depend on Commvault for managing our data, from backup to restore to replication.

Commvault saves significant time for administrators. It also saves on infrastructure costs by being able to manage what were disparate data management solutions in one place. It saves us on a monthly basis. It also has embedded deduplication which works well. It saves about 90 percent of the front-end data.

In terms of recovery, it depends on the teams that we restore for. Sometimes we restore for the database team, and other times for the application team when they add a new feature or change something and they need to roll back. Also, sometimes our users are attacked by ransomware or by a virus or trojan, and their data is encrypted or deleted. Commvault has helped us in these scenarios. It has always been successful in restoring the backup. 

Commvault's compatibility matrix is tops. It supports almost any workload and technology our customers have.

It provides fast backup and fast restore. The amount of time it takes depends on the size of the restored data, but Commvault has a good feature through which you can add many streams when restoring. That helps us in restoring rapidly. In my opinion, Commvault is one of the fastest solutions when it comes to restoring. I use competitive solutions, such as Veeam and Rubrik, and Commvault is the fastest among them, in both backup and restore.

It integrates with many cloud providers, like Azure, AWS, and Google Cloud Platform. Also, all workloads can be integrated with Commvault. If we use a new technology, Commvault integrates with it. Commvault is a data management solution with support for building the DR side of things. With Commvault we can rapidly back up and restore any application we add to our environment.

Commvault software can be implemented on any hardware. This helps when we are competing against another backup solution. It helps win customers.

The Command Center is good. It has a good dashboard and it's very easy to use. It gives us a view of about 85 percent of the environment, because something like tape configuration and monitoring are needed. In the new version they have added good features and they have worked on improving the documentation.

The dashboard provides a good view into any issues so that users can address them. It provides understandable messages when there are errors, telling you where the issue is, and you can research the error code or send it to Commvault for help.

One issue we face is the complexity of the console. That could be improved on. It takes users time to get familiar with Commvault. On average, it takes our customers between one and three months to learn it. The console and the way you configure Commvault have very advanced settings. It takes time to understand how it works. 

After a customer understands it, he can improve and add to the configuration.

I have been using Commvault for around three years.

It's a very stable solution.

It is also scalable.

The efficiency of Commvault's support is something that, it seems, the vendor needs to pay attention to. At times, when we open a support case, it can take two to four days to find a solution and close the case. 

The setup process is complex. The person who implements it has to pay close attention to certain things. The index cache must be in SSD storage, and the same is true for the deduplication database. The sizing of the CommServe must be done well. In terms of agents, and other features, everything must be calculated very well. All these things will affect the performance in the future.

It can take hours or days to implement, depending on the project. The administrative part of the deployment takes about a day, but the integration part can take from three days to a couple of months, depending on the size of the project.

After we do the first implementation, the customer can do future implementations. 

Commvault has advanced its licensing in the last year with its complete licensing solution. The complete license gives us options for all the features. Commvault does not license based on storage or the management components. It can integrate with any storage vendor. That means that when we are out of storage and need more, we can integrate without additional licensing.

In my opinion, Commvault needs to reduce the licensing cost by 20 to 40 percent to make it cost-efficient.

You need to size the CommServe and the agents very well because it will help the performance.

Overall, Commvault is a good solution for midsize and enterprise companies.

We have it in our data center, and it's primarily used for our servers. We take backups of the data to protect ourselves. If by mistake we delete some data from the primary storage, we can restore the data from the backup.

For the last six months, we have been providing a graphical user interface for our customers for Commvault so they can, themselves, restore files and folders.

They are evolving. Any time we encounter a problem, an issue, we have a good relation with the development of Commvault, and they work tightly with us together to solve the problem. The fix then becomes available in the new service pack.

It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope. I can't really say anything bad about it. It’s a good, stable product.

You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components.

I don't know exactly when they came out with the new HTML interface because, until then, the interface was a based on Java. The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time.

Another issue that comes to mind, that we have to pay attention to is, when a new service pack or hotfix comes out, it can happen that something that was working before does not work anymore. We really have to test it in our lab, before we are 100 percent sure we can introduce it in production and be 100 percent sure that everything still works that was working before.

Stability is okay.

The new HyperScale solution from Commvault is a scale-out solution. We are not using it yet. One month ago, we did a book with the scale-out solution, so we do not have much experience with it. I expect a lot from it.

I'm not on the operational team, but what I hear from colleagues is that they are quite happy with the support. We have a good relationship with them.

Commvault is certainly a vendor that you have to take into consideration if you are looking into a backup solution. It’s worthwhile to have a look at it.

The most important criteria when selecting a vendor are cost and, perhaps, new features that Commvault maybe doesn't have, like backups to public clouds, for instance. But the primary factor is the cost.

I would rate Commvault at eight out of 10 due to the stability, our relationship with the development team, and the quality of their backup of their solution.

Our customers use Commvault as a backup solution.

I work as a system integrator. We implement and support Commvault in our customers' environments.

We usually deploy the latest major release.

We can monitor, with normal detection, from the regular backup. We can determine whether it is suspicious if the client suddenly has major changes in their data.

The most valuable features are the integration with the storage center and support for most applications, databases, and security system platforms that exist on the market. 

The user interface for Commvault is quite user-friendly. It is easy to manage the Commvault environment using the user interface.

Commvault Command Center is fully supported and has many features for us to manage the environment.

Commvault is able to do the recovery process from their console, so we don't have to actually log into it. Also, Commvault can direct information to another server. The recovery option is a very good feature.

I can collect the target data, then we connect it to Commvault. There is not another system that can connect to our target database or target storage. This is very important for us, because there is the threat of malware right now. This can protect not only the product, but also the backup data from outside threats.

Commvault supports remote office backup. It backs up the local data, then keeps monitoring and managing it.

I would like Commvault to have a feature for cybersecurity threats, e.g. securing the target backup repository. Commvault just started testing and releasing this feature, but it needs to be stabilized. 

We have been implementing Commvault for our customers for around three years.

Commvault is very stable.

Commvault is very scalable in terms of the data that Commvault can maintain.

Commvault support is very good and helpful. We receive a lot of help for our problems.

Positive

The deployment of Commvault is pretty straightforward. Commvault can do remote installation for the client. The deployment time depends on the customer's or user's permissions.

One of my customers has seen savings when using Commvault compared to other storage solutions. They compared the price of Commvault with performing maintenance on their backup system, and Commvault's price is competitive versus other backup software.

Commvault helps our customers' admins to minimize the time they spend on backup tasks and other projects. Commvault is very good in terms of performance backup. I think support time has been reduced by around 25% to 30%.

Commvault is quite high in terms of pricing and licensing.

I have also worked with IBM Spectrum Protect and Veeam. Overall, Commvault has better support than other backups. Their support is very fast when resolving our problems.

My customers use dedupe applications, so we don't use Commvault's feature to reduce storage costs.

Commvault is very feature-rich. Its licensing is quite easy to configure, though we must pick the right size for the backup environment so the customer can have the best price.

I would rate Commvault as eight out of 10.

I'm using the backup email feature with the hypervisor backup on VMware. I'm also working with different databases.

The initial setup is pretty straightforward.

The solution is very stable and offers a good level of performance. 

The product can scale if a company needs it to.

We've noticed that technical support has recently gotten much better.

We've had issues with the solution not restoring certain environments. There also issues we find when we want to restore, for example, a cloud environment.

The product could be more convenient in terms of working with different solutions and having more integration between the different products in the market. It really should integrate better with, for example, VMware or Nutanix or Hyper-V. It would be really, really helpful if that were the case.

I've dealt with the solution for the last three years or so.

The product has been stable. There are no bugs or glitches. So far, it doesn't crash or freeze. It's reliable and the performance is good.

The product can scale if a company needs it to. It does have the potential to expand as needed.

In our company, we have about 1,300 people using it.

When I started to work with Commvault product, it wasn't very good, however, there has been a huge development in service. Their support is now working fine. They're much more helpful and professional. They've come a long way. We're satisfied with the progress they've made. 

I have also worked with other products, such as NetBackup and Veeam.

The pricing is a place where they all vary. While Commvault is cheaper than Veeam, it's more expensive than NetBackup. 

The initial setup is not overly difficult or complex. It's simple. It's straightforward.

I'm unsure as to how many people are required to maintain the solution. It's not an aspect of the product that falls under my responsibility.

The solution isn't the cheapest. It's also not the most expensive. It's basically somewhere in the middle. However, it's a fine price. It's what you would expect to pay for a full solution. That said, for some environments, it could be considered a bit expensive.

We are resellers.

I would advise those considering the solution, that, if they use it in conjunction with Nutanix, there may be some limitations. You can't back up, for example, on Nutanix and restore things to Veeam or other environments.

That said, we're mostly satisfied with the solution. I'd rate the product at an eight out of ten.

We provide our clients with this solution. Most of my customers use Commvault as a backup solution only.

This solution solves a lot of issues for the customers. Other solutions, such as EMC, offer an entire set of software products as part of the solution, whereas Commvault offers everything in one software application. This makes it very easy to replace competing backup solutions.

Secondly, the solution does not restrict our customers in terms of backup infrastructure. They can go and buy appliances from different partners, such as NetApp. Competing solutions are more strict with respect to the backup infrastructure, and customers don't like it. With an enterprise-level customer, you can imagine how the backup infrastructure costs grow.

The most valuable feature is the backup functionality. This solution is very good for server application backup, backing up laptops, desktops, file shares, etc. The architecture is well suited for it.

The highlight of the solution is the licensing. This is a one-window solution where you don't need to purchase different products. If you compare this to Veritas, they have different solutions such as Backup Exec, and NetBackup for servers. In Commvault, it's single product management.

The backup appliance makes it very easy for the customer to plan for future growth.

The database architecture of Commvault does not require you to have a particular database for different kinds of workloads. For example, the server, desktop, and laptop use a single, global application database. You don't have to create a different database and don't need to expand your backup infrastructure altogether.

From the perspective of the enterprise cloud archiving software, it does not resolve all of the data solutions that the customers are expecting. It works, but it is not up to the mark. They still need some time to improve the archiving and offer it within the single console management. We do not pitch the Commvault archiving solution to our customers. If they ask for it due to reasons of legality or compliance then we can supply it, but we prefer not to offer the Commvault archiving solution.

We did a POC with one of our customers who is archiving more than fifty thousand email accounts, all over the world, on a daily basis, and Commvault failed miserably. It was not able to provide that kind of performance. It can be good for up to three hundred user mailboxes, but not more than that.

The stability of this product, as a whole, needs to be improved to compete with archiving solutions such as Enterprise Vault.

Support for this product needs to be improved because I have seen a couple of cases where it is taking more than the required time to solve issues.

The documentation is not up to the mark. They need to improve their support documentation because it is a little bit weak.

They need to expand more into private, hybrid, and public cloud systems. They need to be even more open than they are now with respect to integrating with public cloud systems. Cloud is the platform that system integrators are now selling, so it is important to have that support.

Between two and three years.

The backup performance and management are ok. However, when something is not working, it is probably fifty percent due to product immaturity.

The scalability of this solution is fine. It is much more scalable and flexible than everything else in the market. It is the one thing that they are good at. There is no doubt that they have simplified the licensing and purchasing model.

One of our enterprise-level customers for this solution is a very large telecom. They have lots of users. There are different databases and applications including Oracle, their ERP solution, Financial Suite, Greenplum, their CRM, filesharing services, and others. They also have a heterogeneous environment that includes Linux, Unix, Solaris, and Windows. There is also virtualization using VMware and Oracle virtual machines. Commvault is the only software that they have for performing backups, so they are one hundred percent reliant on it.

I do not have direct contact with technical support, so to be fair, my opinion is based on everything that I hear from the implementation team. In this context, I feel that the support for this solution, overall, needs improvement.

The documentation is weak, and they need to improve their support portal. They should be aware of the known issues in the market and address them. In general, their support needs improving.

Our large telecom client switched to the Commvault solution because of both cost and complexity. This product provides them with a simplified, unified solution. What they used previously was a set of several solutions. There were different backup solutions for the different platforms, desktops were backed up separately, there was different hardware to store it, and there was another tool for regulatory compliance. Each task used a different software application, and by implementing Commvault it brought everything into one solution and solved all of their problems.

The initial setup is straightforward. However, issues do not start at the initial setup stage. Once the environment is set up and you are going to take the backup job, pushing the enterprise policies, then problems can arise. It may be because of the backend infrastructure or the network, or something else. Whatever the issue, it is at this point where our customers sometimes need better support.

When it comes to the implementation and deployment, from day one until the backup process begins, it should not take more than one week. This is for a new system.

The deployment time for our enterprise-level, telecom customer was longer than average, in part because they already had an existing backup solution and they had to migrate to Commvault. It needed to be planned and implemented gradually, which required some cutoff dates. From start to finish, including streamlining the documentation and handing over everything, it took approximately one month.

We normally handle the implementation of this solution for our customers. If we are having a problem, or the transition is not smooth, then we involve Commvault to assist with the implementation.

I do not have direct experience working with the Commvault support, but I have heard that they are fair. 

Without stating numbers that are confidential, I can say my understanding is that our clients have seen ROI.

The licensing is very simple, and one of the advantages of this solution. They have a subscription-based license, as well as a perpetual option, but that is all they have. It is easy to understand. There are no additional costs beyond the standard licensing fees.

The licensing fees depend on the size of the solution and the kinds of workloads. There are hardware costs, software costs, licensing, subscription, and support costs. Support contracts can be for one, two, or five years. All of this needs to be considered.

Overall, this solution provides value for the money. In my experience, compared to solutions like Veritas and Veeam, while they do have their technical pluses and minuses, Commvault can save you on average 40% initially, and then 20 to 25% annually.

We are partners with several different vendors, and I evaluate solutions based upon the customer's needs. These include solutions from Veritas, Commvault, and others. Before I reach out to them, I know what their hardware costs will be, and how much it will cost to maintain each solution. I also know what the costs are to maintaining their existing solution, and can compare this for them. This is how I can show them, for example, that their ROI will be realized within a couple of years.

I have been using backup technology for more than fifteen years.

Commvault claims that they are doing all kind of things with archiving and compliance, but I have discussed this with my implementation team and they have not been receiving good feedback. There are a lot of issues in managing it.

When it comes to a backup solution, however, I do not suggest anything other than Commvault. It gives me room so that I can meet the customer's requirements both in terms of budget and performance, and they are happy with it.

For anybody who is implementing this solution, I would suggest only doing a POC if absolutely necessary. It drags out the implementation, so it should be minimized if it is done at all. 

In summary, this is a unified product that is simple to use. It is a good backup solution.

I would rate this solution an eight out of ten.

My customers are not satisfied with the tool because there is a little trouble with the throughput of Metallic. If you go very large, you run into some problems, especially when moving things into the cloud and out of the cloud. This is not a problem of Metallic but a cloud provider problem. However, that's a normal thing we have with the cloud providers.

I wouldn't want any more features since, at the moment, it's very simple to do a SaaS backup and so on while doing more complex things since it is on-premises.

I am a reseller of backup products, not only Metallic but also for Veritas, CommVault, and so on. I am trying to resell the solutions. I like to resell it in combination with our hardware. I am not interested in selling the solution for the cloud because that's not with our hardware. I am a partner of CommVault, so I resell Metallic. My company also has a partnership with Veritas and Veeam.

I have been dealing with Metallic for my customers.

The product's stability is good enough. But, you have to compare it with other products. For example, I am using Veritas, and I am using it for CommVault, perhaps at home for myself. For the rest, I am selling. I am not doing the implementation. I'm only selling it.

Technical support is fine if you speak English. So, it is good enough if you speak English. If you prefer your native language, then it becomes a little bit more difficult.

Speaking of Metallic's competitors, they have an advantage in terms of pricing and buying deals or doing some more things in a smarter way. For example, Veritas provides better tools than Metallic. 

You need something in the cloud to do the backup. For example, I use CommVault on my laptop from work, and we use Commvault in the cloud, which is very easy and very good to use. Not Metallic, but with only Commvault, we are backing up to the cloud and our desktop. So, we can use it everywhere. If you have some problem, then you can restore it at home, which is very nice. It works very fine.

My suggestion to others is to size it correctly. I do recommend the products.

Overall, I rate the solution an eight out of ten.