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reviewer1435143 - PeerSpot reviewer
System Administrator at a government with 501-1,000 employees
Real User
A seamless and efficient backup solution
Pros and Cons
  • "Commvault is both very stable and scalable."
  • "The initial setup is rather complex, especially when switching versions."

What is our primary use case?

We use Commvault as our main backup solution.

Commvault is also a very reliable backup solution; this is one of our main use cases. There are several other use cases, but backup is the most dominant feature.

Our organization has between 500 to 1,000 employees. The IT department and a few admins use this solution.

What is most valuable?

Commvault has a very extensive report section, at least in the Java console and web console. There is a transition being made from Java to a web console currently, which offers a more sophisticated, more advanced, and more modern interface. 

For how long have I used the solution?

I have been using Commvault for over eight years.

What do I think about the stability of the solution?

Commvault is both very stable and scalable.

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Commvault Cloud
May 2025
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How are customer service and support?

The technical support is very good. We don't get direct support from Commvault as our first line of support; there is an intermediate organization that is very capable, who are masters, the highest degree of admins — they provide us with support. If there's any problem or any advice that we need, they are always available to support us.

How was the initial setup?

The initial setup is rather complex, especially when switching versions.

What's my experience with pricing, setup cost, and licensing?

The price could always be lower. I do not have the exact pricing information but I know it's not cheap.

Which other solutions did I evaluate?

We would like to evaluate other options. Other products could be more suited to our needs, but currently, we don't have the time to evaluate other options.

What other advice do I have?

Think about your backup strategy before you begin making a blueprint — that's very important. Do not deploy it and then try to change it. This will only lead to unnecessary difficulties. What are the needs of your organizations? RTO and RPO are also very important. If you want to switch versions or solutions once it has already been deployed, it's not impossible to do so, but it's going to take some serious time and effort.

On a scale from one to ten, I would give this solution a rating of eight.

In every product, there is always a balance between the features and how you use them. This solution provides many options; however, If you want to understand and use all of the features that are available, as there are so many, it's going to be quite difficult. I think that's quite common with every application: you use a specific set of features that you're used to and which are easy to use. There are almost too many features; it's almost too much for an admin to handle — It's just overkill. 

A more simplified interface or front-end would be more preferable. This is not to say that the back-end should be easier, it can be complex. Moreover, it needs to be complex to satisfy demanding customers.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alisson Miranda Silva - PeerSpot reviewer
Analista de Suporte Sênior at Algar Tech
Real User
Used for disaster recovery, with good support and pricing
Pros and Cons
  • "The most valuable features of Commvault Hyperscale X are the full responsibilities inclined in conversion with high responsibility rates."
  • "The solution requires improvement with its connection and bandwidth."

What is our primary use case?

I am a certified administrator with Commvault. 

Commvault is used for recovery and disaster recovery. I configure HyperScale for my clients in Brazil.

What is most valuable?

The most valuable features of Commvault Hyperscale X are the full responsibilities inclined in conversion with high responsibility rates.

Overall, the support, pricing, and interface are all good.

What needs improvement?

The solution requires improvement with its connection and bandwidth.

For how long have I used the solution?

I have been using Commvault HyperScale X for five years.

What other advice do I have?

I would rate Commvault Hyperscale X a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Commvault Cloud
May 2025
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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reviewer1464375 - PeerSpot reviewer
Technical Lead at a tech services company with 10,001+ employees
Real User
Scales well, but it is expensive and they need better marketing development and support in India
Pros and Cons
  • "The initial setup is straightforward."
  • "When we send a query to Commvault, they take a long time to answer our questions."

What is our primary use case?

We are a service and solution provider, and we use Commvault to secure our client's data. Our motto of security is to secure the data and using this is very important. We are providing services to commercial and financial companies, so our data is critical.

We have two options for backing up data. We have a DR site, and we can also back it up on-premises.

What needs improvement?

This is a very technical solution that I would like to see Commvault offer customer support and marketing development resources in India. To my understanding, there is no marketing development team in India and we face problems when we speak with Commvault about these things.

When we send a query to Commvault, they take a long time to answer our questions. It can be very difficult to contact the Commvault team. Whenever we try to contact them, we are transferred to other distributors.

For how long have I used the solution?

We have been using Commvault for the past full year.

What do I think about the stability of the solution?

Commvault is a stable product.

What do I think about the scalability of the solution?

This solution is scalable, and we have more than 5,000 users that are using SAN services.

How are customer service and technical support?

We don't require technical support or customer support from Commvault, as we have a dedicated team for the product.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The deployment was done in-house.

We have a dedicated Commvault team of 25 members. We have a test area, where Commvault and other products are tested. We have, for example, the Commvault test cases, data center test cases, computer testing, hyper-converged facilities, and more.

What's my experience with pricing, setup cost, and licensing?

In India, this is a very expensive product.

Which other solutions did I evaluate?

We have not evaluated other options, as we are focusing on Commvault.

What other advice do I have?

When we first started using Commvault, we had many problems. They were on a daily basis and including things like data access and data loads. At this point, we are no longer facing problems.

This is a product that I might recommend, although it depends on the scenario.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Mahmoud Dabash - PeerSpot reviewer
Senior System Consultant at eSky IT
Consultant
Has good scalability and helps us back up virtual environments effectively
Pros and Cons
  • "It is a stable solution."
  • "Its technical support could be better."

What is our primary use case?

We use the solution for mail archiving and sync application features. We can back up the virtual environment with its help.

What needs improvement?

They should provide more integration with OpenShift for the solution. Also, its support could be better.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

I rate the solution's stability as an eight.

What do I think about the scalability of the solution?

We have four solution users in our organization. I rate its scalability a nine.

How are customer service and support?

The solution's technical support team resolves the queries efficiently. However, it takes time to respond.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used IBM Spectrum Protect before. I have attended training sessions and implemented them as well.

How was the initial setup?

The solution's initial setup process is complicated. One needs to know the product in-depth for easy deployment. It takes a couple of hours but depends on the type of environment. Also, one executive with good knowledge can conduct its maintenance process efficiently.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is reasonable. I rate its pricing a nine.

What other advice do I have?

I recommend the solution to others and rate it as an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Real User
Has the highest backup/restore granularity that I have seen in any data management tool
Pros and Cons
  • "A very stable and scalable platform (you can backup/restore/protect a couple of MBs or hundred of TBs as well from the same console/platform)."
  • "Reduce the complexity for better understanding of the reports. There are a lot of variables in which you can get confused while elaborating on reports."

How has it helped my organization?

Since our corporation is big, it was really difficult to back up specific data types, manage admin roles, have true visibility of where my data was stored and whether it was effectively being backed up.

Now, I know where my backup data is. I can leverage on cloud storage technologies as well and restore it with granularity level that I have not seen in any other data management tool.

What is most valuable?

There are a lot of good features. Here are some of them:

  • Capacity-based licensing
  • A very stable and scalable platform (you can backup/restore/protect a couple of MBs or hundred of TBs as well from the same console/platform).
  • Relatively easy to use GUI
  • You can protect/backup virtually any kind of data from virtually any corporate type application (in-house or commercial) from one management console.
  • Has the highest backup/restore granularity that I have seen in any data management tool.
  • An extremely fast search engine for restoring and securing data and is hardware agnostic so you do not depend on excessively expensive storage hardware.

What needs improvement?

Reduce the complexity for better understanding of the reports. There are a lot of variables in which you can get confused while elaborating on reports.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

A 10 out of 10.

Which solution did I use previously and why did I switch?

Yes, we used a different solution. We switched due to consolidation and cost effectiveness.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

Know which type of data you are going to backup/protect and select the most appropriate bundle for you.

Which other solutions did I evaluate?

Yes. TSM and NetBackup.

What other advice do I have?

Try it. Think in functionality and solution rather than conventional big names believing that there is nothing better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Diego Torres - PeerSpot reviewer
Founder at AT Vault
Reseller
Top 10Leaderboard
Multiple backup source capabilities, good support, and flexible
Pros and Cons
  • "The most valuable features of Commvault Complete Data Protection are the complete feature sets it provides in one platform. You are able to backup many different types of data, such as virtual machines, servers, cloud, endpoints, Microsoft Office365, and Gmail. The usage of the solution is flexible."
  • "In an upcoming release, the reports could be better."

What is our primary use case?

I have used this solution within the past 12 months.

What is most valuable?

The most valuable features of Commvault Complete Data Protection are the complete feature sets it provides in one platform. You are able to backup many different types of data, such as virtual machines, servers, cloud, endpoints, Microsoft Office365, and Gmail. The usage of the solution is flexible.

What needs improvement?

In an upcoming release, the reports could be better.

For how long have I used the solution?

I have been using Commvault Complete Data Protection for approximately 

How are customer service and support?

The support from Commvault Complete Data Protection is very good.

How was the initial setup?

The setup of Commvault Complete Data Protection is easy. The deployment took us approximately three days because we have a small environment. If the environment is larger it could take approximately one and a half months to complete.

What other advice do I have?

Commvault Complete Data Protection is the number one solution in its category.

We use one to two backup specialists for the maintenance of the solution.

I would recommend this solution to others. It has worked well.

I rate Commvault Complete Data Protection a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1435143 - PeerSpot reviewer
System Administrator at a government with 501-1,000 employees
Real User
Robust, feature-rich, and the web console is well organized
Pros and Cons
  • "When an interruption takes place due to an incident, the signaling and notification are very extensive."
  • "With so many features, sometimes you cannot find what you are looking for in the interface and you have to dig into books online to find out how to solve an issue."

What is our primary use case?

We are using Commvault as our main backup software.

How has it helped my organization?

Commvault is very broad in its possibilities to keep the backup environment up and running.

What is most valuable?

What I like about Commvault is that it's very robust. When an interruption takes place due to an incident, the signaling and notification are very extensive. Usually, there is a good direction towards the solution if there is a problem. Commvault is very self-supporting and the software tries to solve any issues by itself.

What needs improvement?

There is a bit of an overkill in functionality, especially in the interface, when you decide to deploy all of the software. I'm talking specifically about the Java console, which is the one we are using because it has all of the features that Commvault has in it. With so many features, sometimes you cannot find what you are looking for in the interface and you have to dig into books online to find out how to solve an issue.

The web console is more organized than the Java console, although it lacks some features.

In the next release, I would like to see different options made available for hot versus cold data.

For how long have I used the solution?

I have been using Commvault for six years.

How are customer service and technical support?

We have not been in contact directly with Commvault for technical support. We have a partner who takes care of all of the issues if any Commvault intervention is needed.

What other advice do I have?

We are currently working through what we need for disaster recovery in general, and Commvault already has a major place in that. However, there are several things that we do not currently use, so there may be an option to use more of it for that benefit. For example, the product supports archiving capability, which is something that we do not use at this time.

In summary, this is a good backup solution but considering my comments on the GUI, it is not perfect.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
General Manager of Sales at Ashtech Infotech Pvt Ltd
Real User
Top 20
Helps with cloud and data backup
Pros and Cons
  • "We use the solution for cloud and data backup."
  • "The tool should revise its licensing."

What is our primary use case?

We use the solution for cloud and data backup. 

What is most valuable?

I like the tool's Metalix compatibility and data availability. My customers also enjoy easy licensing and configuration. The tool also offers protection from ransomware. It offers easy integration with the cloud. 

What needs improvement?

The tool should revise its licensing. 

For how long have I used the solution?

I have been working with the solution for five years. 

What do I think about the stability of the solution?

The product is stable and works fine. 

What do I think about the scalability of the solution?

The tool is scalable. 

How are customer service and support?

The toll's technical support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The product is easy to setup. We will first understand the customer requirements and then install the latest version of the solution. We need to also setup a backup policy configuration. The product's installation can be handled by a single person. The tool's deployment depends on the customer environment and policies. It can take anywhere between three days to two months for the solution to deploy. 

What other advice do I have?

The tool is a feature-rich product. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free Commvault Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Commvault Cloud Report and get advice and tips from experienced pros sharing their opinions.