This solution is mainly used for virtualization and Oracle data protection. The customers I work with use it to protect their machines and active databases.
Pre-Sales at Arrow ECS Portugal
Protects all main applications, integrates well with NetApp
Pros and Cons
- "It's a complete software that can protect all the main applications. Perhaps that's the feature I like most. The integration with the NetApp and other apps is also very nice."
- "I think the one thing that could be improved is the customer experience. The interface should be more user friendly."
What is our primary use case?
What is most valuable?
It's a complete software that can protect all the main applications. Perhaps that's the feature I like most. The integration with the NetApp and other apps is also very nice.
What needs improvement?
I think the one thing that could be improved is the customer experience. The interface should be more user friendly.
The price could perhaps be lower as well.
What do I think about the stability of the solution?
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Commvault Cloud
May 2025

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What do I think about the scalability of the solution?
The solution is scalable, because you can add app features. It's very possible to scale.
We have four or five customers, so that's probably around 20 users. We are in a small country.
How are customer service and support?
The technical support is very good. It was not very difficult. I had a bug and the Commvault supporter helped perfectly.
How was the initial setup?
The initial setup is straightforward. We need one or two integrators to deploy and maintain this solution.
Which other solutions did I evaluate?
We evaluated other options, but Commvault is a very complete solution. In the end, it's a very useful tool. Our customers will already know Commvault. Their software always compares well with other vendors.
What other advice do I have?
Perhaps, my best advice is to look for an integrator with expertise in Commvault to help deploy this solution. It's not that easy to install. It's not even possible after they all installed it. Customers should have someone with good expertise with Commvault to supply it.
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

System Administrator at Waternet
Almost completely automates our backup processes, saving us time
Pros and Cons
- "What I find valuable is restoring the complete server. Restoring files is also valuable, but I like restoring the server because you don't have to rebuild a new one."
- "We get an alarm if a lot of files are deleted, for example. That could look like ransomware, even if it is not."
What is our primary use case?
We use it to back up some servers and to restore things.
How has it helped my organization?
Commvault helps our administrators to minimize the time they spend on the backup tasks and that gives them time for other projects. I don't know how much time it saves them because our Commvault environment was already in place. We don't have very many restore problems and, for backup, it's almost automated, so we don't spend any time at the console.
What is most valuable?
For me, it just restores and backs up applications, nothing more. But what I find valuable is restoring the complete server. Restoring files is also valuable, but I like restoring the server because you don't have to rebuild a new one.
Also, we are able to manage our on-prem environment from one server, the whole environment from one place, which is great. There is only one place to search.
What needs improvement?
We get an alarm if a lot of files are deleted, for example. That could look like ransomware, even if it is not.
For how long have I used the solution?
I have been using Commvault for one-and-a-half years, which is the time I have been working in this company.
What do I think about the stability of the solution?
It is fairly stable. We have never had trouble with Commvault itself. And if we do have trouble, we can call our Commvault partner and they will solve it.
What do I think about the scalability of the solution?
The scalability is good, although we don't have plans to increase our usage of it.
How are customer service and technical support?
Commvault's technical support is very good.
Which solution did I use previously and why did I switch?
I used Avamar a long time ago.
What's my experience with pricing, setup cost, and licensing?
I don't know much about the pricing and licensing, but I do know it is very expensive.
What other advice do I have?
I would recommend Commvault. We have not had many difficulties with it and I think it is a good product.
We don't use Command Center, only the CommCell Console. In our department, only five people are doing the backups and the restores. We are all system specialists, and we work together to maintain Commvault.
I would rate it at eight out of 10. A 10 is too high and would mean it is super-good. For me, an eight is very high.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Commvault Cloud
May 2025

Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Infrastructure Engineer at a healthcare company with 5,001-10,000 employees
Easy to scale, with the highest deduplication ratio giving you higher storage capacity, plus it has support that's quick to respond
Pros and Cons
- "What I found most valuable in Commvault Complete Data Protection is its deduplication technique, mainly because the solution has the highest deduplication ratio, giving you higher storage capacity."
- "Commvault Complete Data Protection meets market standards, but an area for improvement is its licensing model. It would be good if it could use the subscription-based model rather than the traditional licensing model."
What is our primary use case?
We use Commvault Complete Data Protection as an enterprise data backup solution. Previously, we used it for databases, but nowadays, we primarily use it for our servers and user data.
How has it helped my organization?
The functionality of Commvault Complete Data Protection is similar to that of other enterprise backup solutions, so there's not much benefit from it when you compare it with its competitors, except for the cost. Commvault Complete Data Protection is more affordable than my company's previous solution, Veritas NetBackup.
What is most valuable?
What I found most valuable in Commvault Complete Data Protection is its deduplication technique, mainly because the solution has the highest deduplication ratio, giving you higher storage capacity.
What needs improvement?
Commvault Complete Data Protection meets market standards, but an area for improvement is its licensing model because everyone else offers the subscription-based model nowadays. At the same time, Commvault still has the traditional license model, where you must buy a set of licenses.
For example, you must purchase one hundred licenses if you're backing up one hundred virtual machines. At the same time, other players offer a pay-as-you-go subscription model, which means if you use one hundred this month, you'll pay for one hundred, and if you use thirty next month, you'll pay for thirty. With Commvault Complete Data Protection, on the other hand, you pay for one hundred licenses even if you only use fifty virtual machines, so the licensing model needs improvement.
For how long have I used the solution?
I've been working with Commvault Complete Data Protection for a few years.
What do I think about the stability of the solution?
Commvault Complete Data Protection is a stable solution. Still, there was one case when the media server was rebooted because of a hardware problem, and then Commvault Complete Data Protection also ran into issues with the internal database. Otherwise, it is good in terms of stability. There was no major problem with the solution.
What do I think about the scalability of the solution?
Commvault Complete Data Protection is scalable. My company was able to scale it when it had a media server problem, particularly storage issues.
The company quickly added disk libraries to the server, particularly disk expansion units. You can add additional media servers. It can be physical or virtual, or you can add a virtual machine from the cloud as a media server. Commvault Complete Data Protection is easy to scale.
How are customer service and support?
My company receives good Commvault Complete Data Protection support from the reseller, which provides first-level support when my company experiences any issues. If the reseller cannot solve the problems, that's when Commvault support steps in. Commvault support is pretty good and responds very quickly.
Which solution did I use previously and why did I switch?
We used Veritas NetBackup before but switched to Commvault Complete Data Protection because the costs associated with Veritas NetBackup were higher than the cost of Commvault Complete Data Protection. Veritas NetBackup had similar functionalities but had a higher price.
How was the initial setup?
The initial setup for Commvault Complete Data Protection was straightforward.
Commvault Complete Data Protection has master and media server models, so my company prepared two on-premise machines, one for the master server and one for the media server, according to Commvault specifications.
You had to click, click, and click to install Commvault Complete Data Protection, then install the master and media servers. The company's environment is mainly on a virtual infrastructure, so it just had to add the vCenter into Commvault Complete Data Protection to explore every offshore machine under that vCenter. The installation process was pretty easy.
What about the implementation team?
The reseller implemented Commvault Complete Data Protection for my company because the company's purchase from that specific reseller includes installation services.
What was our ROI?
We do have a great ROI from Commvault Complete Data Protection.
What's my experience with pricing, setup cost, and licensing?
I cannot give the exact pricing for Commvault Complete Data Protection because I was not involved in the purchasing process. Still, my company purchased through a reseller, so the pricing may differ.
What other advice do I have?
I'm using the latest version of Commvault Complete Data Protection.
The vendor provides maintenance for Commvault Complete Data Protection, and support-wise, it's good, and the maintenance is easy.
My company has a small IT team, so it's mostly people from the IT team who have access to the solution. The IT team manages it. Regarding backup, every employee's data goes into Commvault Complete Data Protection, but four to five people access and use the solution.
Suppose anybody asks me about wanting to start using Commvault Complete Data Protection. In that case, I will say go for it because the solution is good and functions like any other backup tool, such as Veritas NetBackup.
My rating for Commvault Complete Data Protection is eight out of ten. It's a good solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Especialista de respaldos at Engine Core
Reduces servers with centralized integration and offers good reliability
Pros and Cons
- "It helped us reduce the number of servers that are required for a stable operation."
- "They need to integrate configuration screens or videos (free training courses, webinars, demos) so that engineers with little experience can fully exploit the features that are offered or managed within the license that was acquired, and thus have better quality and completely satisfactory experience."
What is our primary use case?
We are a customer service provider. The implementation that we carried out is for a client that wanted to support all the operating systems, applications, and services in the cloud that it has but only with a centralized product, which would additionally allow having Snapshot within the platform in order to speed up the RPO and RTO times that are currently available.
Version 11 was implemented with capacity licensing that allows the integration of an innumerable number of products, limiting only the use of the license.
How has it helped my organization?
It helped us reduce the number of servers that are required for a stable operation. Since previously there were different solutions depending on the product, operating system, application, or database it is within the client and thus able to ensure critical information for the company, derived from that, Commvault allows us to centralize the administration of the data since it has a wide range of products that must support the different critical mission systems that must be protected to offer security.
What is most valuable?
The initial analysis for which the test of the Commvault product was carried out, is derived from the client's need. It had different applications and environments, where, in other circumstances, two or more products of other brands would be implemented depending on the environment (Virtualization, Databases, Public Clouds, and private clouds).
With Commvault the integration of the different products is centralized. Additionally, you can also control storages that are responsible for generating snapshots and control them from the same data management tool, as well as replication and in its latest benefits, security protection against ransomware.
What needs improvement?
So far, the only improvement that has been identified is to keep its documentation updated.
They need to integrate configuration screens or videos (free training courses, webinars, demos) so that engineers with little experience can fully exploit the features that are offered or managed within the license that was acquired, and thus have better quality and completely satisfactory experience, in addition to integrating more products derived from the result of the integration of the first product or license.
For how long have I used the solution?
I've used the solution for six years.
What do I think about the stability of the solution?
The stability is very good and derived from the fact that in all the points of contact that make up the backup environment, there is the possibility of configuring the High Availability of the platform.
What do I think about the scalability of the solution?
It is a good solution that can grow horizontally to a large number of nodes.
How are customer service and support?
The support is extremely good as they have it separated by levels and types of service with dedicated engineers with advanced knowledge about Commvault and the different applications or products.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, different products were used depending on the product or brand, however, it meant having a dedicated specialist for each product as well as more space in the data center, greater use of servers, storage, networks, etc.
How was the initial setup?
The initial setup was very simple. Due to the fact that each of the installation phases provides detailed information on the information required to configure or gives you the option to request help, it sends you to the official documentation page to follow up on the Wizard.
What about the implementation team?
We implemented using the in-house team.
What was our ROI?
Within the analysis carried out, it is estimated that in one year the investment generated will be recovered.
What's my experience with pricing, setup cost, and licensing?
It may be a high price, however, the quality of the product gives it an acceptable value.
Which other solutions did I evaluate?
We also looked into Veeam and Veritas.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Storage / Backup Administrator at Saudi Basic Industries Corporation
High performance, stable, and beneficial basic features
Pros and Cons
- "The most valuable features of Commvault HyperScale X are all the general functions and the performance."
- "Commvault HyperScale X could improve by allowing backups of the storage area network (SAN)."
What is our primary use case?
We use Commvault HyperScale X as an enterprise backup solution. We do backups of different applications and save their backups on this solution.
What is most valuable?
The most valuable features of Commvault HyperScale X are all the general functions and the performance.
What needs improvement?
Commvault HyperScale X could improve by allowing backups of the storage area network (SAN).
For how long have I used the solution?
I have been using Commvault HyperScale X for approximately three years.
What do I think about the stability of the solution?
Commvault HyperScale X is a reliable solution.
What do I think about the scalability of the solution?
The scalability of Commvault HyperScale X is very good.
How are customer service and support?
I rate the support from Commvault HyperScale X a four out of five.
How was the initial setup?
The initial setup of Commvault HyperScale X was a little complex. It took approximately two weeks to complete.
What about the implementation team?
We used professional services for the implementation of Commvault HyperScale X.
The number of supporting staff needed depends on the environment, but typically two to three administrators are sufficient.
What's my experience with pricing, setup cost, and licensing?
The license for Commvault HyperScale X is paid annually.
What other advice do I have?
Overall the solution is very good and highly stable. Commvault HyperScale X is based on Red Hat and there are licensing costs involved which can be looked at as a disadvantage to other solutions.
I rate Commvault HyperScale X a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Deployment Engineer at a computer software company with 11-50 employees
Easy to architect
Pros and Cons
- "We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin."
How has it helped my organization?
We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin.
What is most valuable?
Commvault is easy to deploy and easy to understand for any end-user or any new system. If it's just a basic VM, or like any Hyper-V backup, it's good to understand and then implement.
Commvault is easy to architect compared to other products.
We can manage everything from a finger pin instead of going into everything else. Commvault has everything in a finger pin. It's a single console. That's really good.
What needs improvement?
Commvault tries to integrate with every new product that's coming out on the market. Sometimes it makes everyone's life easier if it works well. If not, we don't know where the error is coming from, and it has a lot of bugs.
Another issue is with the eDiscovery platform, Activate, where they profile data. It has a lot of issues with the indexing.
Commvault also has something called a file-level on detection. On the production server, if it finds any anomalies on the files, it sends an alert. It runs every five minutes, so admins can get an email alert. That's very good, but it's a reactive alert, we only get it when there's a backup happening. If they can improve that and make it a proactive alert, to identify and send anomalies to admins, that would really help any companies out there go against malware.
For how long have I used the solution?
I've been using Commvault for the last five years.
What do I think about the stability of the solution?
I give it a seven on a scale of one to ten, because many times, whenever there is some issue, they provide a hotfix. In large enterprises, we won't be able to update the hotfixes because there is a change in management. There are also hotfixes once every two weeks.
What do I think about the scalability of the solution?
Scalability is really good. We can scale out as much as we want.
How are customer service and support?
Commvault support is great in most of aspects. We support Commvault customers for most of the part. Whenever we open support cases, most of the cases ends up with Commvault dev team. On most of the clients, or on most of the servers, we don't see any network issues, but they say that it's a network issue, even though there is no network issues. So that's one issue. We always have issues because we don't see any network issues in the environment, but the support says that it's a network issue.
Which solution did I use previously and why did I switch?
We do provide services for Veeam and Rubrik. When comparing Commvault and Veeam, Commvault has a single pin, but Veeam does not. Also, Commvault is great for any type of workload, but Veeam is great with workload platforms.
What's my experience with pricing, setup cost, and licensing?
It does reduce storage costs in the cloud. At the same time, if you're trying to back up a Cloud application, it adds more cost. If we run data verification drops like an extra or Cloud data, the data that's available in three containers, it adds a lot of cost. However, when we just do a backup to the Cloud, it sells a lot, but it doesn't run a verification.
At the same time, Commvault came out with MTSS Cloud that they partner with Azure, and that really saves money for any customers. Like a 20 to 30% savings when they use MTSS. Commvault licensing changed a lot in the last five years. I saw four times they change their licensing model.
Which other solutions did I evaluate?
If the customer is completely virtualized and if they don't have any workloads apart from the virtual environment, then they should go with Veeam. But if the customer wants to protect the application level, let's say maybe Mongo DB within those virtual environments, then Commvault is better compared to other products.
What other advice do I have?
They are up to mark whatever we see an enterprise from hypervisors, that is virtual involvement. They cover everything and they also cover most of the databases that come out. They're up to date on all the workloads. They can protect most of the workloads out there. It's very important for any organization to protect all its data sets.
If anyone wants to protect multiple workloads, different kinds of workloads, Commvault is best for that.
I would rate this product an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner Reseller
Senior Database Administrator at a healthcare company with 10,001+ employees
Automates backups, provides quick restores, and reduces our backup administration
Pros and Cons
- "The most valuable feature is the ability it gives me to automate backups well and consistently, and to follow up on them as well. It also provides consistent recovery processes. Whenever we have needed to do a restore, it has worked quickly and efficiently."
- "There are two ways to use it and I prefer the web-based one over the app. I wish they were a little bit more matched in what they offer because the features aren't as available in the web-based interface as they are in the app."
What is our primary use case?
I use it for backing up the database of our Microsoft People server system.
How has it helped my organization?
Commvault has saved us time in managing our backup and restore processes, as well as backup management. It has definitely made our backup administration more efficient.
What is most valuable?
The most valuable feature is the ability it gives me to automate backups well and consistently, and to follow up on them as well. It also provides consistent recovery processes. Whenever we have needed to do a restore, it has worked quickly and efficiently.
The completeness of Commvault's coverage for databases is also pretty good. It covers all the bases with the major databases that we utilize within an enterprise.
I also like it because it's pretty easy to use and that it is pretty reliable. The user interface for managing it is good.
In addition, it auto-discovers the databases and that means lower maintenance on my side for individual database configuration.
What needs improvement?
There are two ways to use it and I prefer the web-based one over the app. I wish they were a little bit more matched in what they offer because the features aren't as available in the web-based interface as they are in the app.
For how long have I used the solution?
I have been using the Commvault solution for about two years.
What do I think about the stability of the solution?
It's pretty stable.
What do I think about the scalability of the solution?
It seems to be scalable. I'm not really involved in that side, being a user and not an administrator of it, but I know that they've had to add on and do upgrades to it. It seems to be working well. I haven't seen any disruption from that.
How are customer service and support?
I use my internal company support team and they reach out to Commvault as necessary.
Which solution did I use previously and why did I switch?
We were using Dell EMC NetWorker. We switched due to bad support and because we were having lots of issues. They were also slow in keeping up with the technology.
What other advice do I have?
In general, I would give Commvault a thumbs-up. Make sure your people are involved in the procurement process so that they understand what it offers, and be sure to do PoC testing. But that's generic to any implementation.
Because my work with Commvault isn't necessarily technical in nature, it's more process-oriented, people in a similar situation should work closely with their administrators to make sure the admins understand what they need to do. The problems that we have with it are mostly to do with internal workflow.
The Command Center for getting a view of your data is okay. We have some internal issues with the way that the people who manage the system display things to us and give us access to certain things. But otherwise, it's okay.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at a manufacturing company with 1-10 employees
Automated features, highly scalable, and good for small businesses
Pros and Cons
- "Commvault is very simple to use and it is automated."
- "The initial installation is straightforward and took approximately two days. However, the process could be more simple."
What is our primary use case?
We use Commvault to backup our cloud environment.
How has it helped my organization?
Commvault is a disaster and recovery software and since it is automated it does not require much attention.
What is most valuable?
Commvault is very simple to use and it is automated.
For how long have I used the solution?
I have been using Commvault for approximately nine months.
What do I think about the stability of the solution?
Commvault has been stable in our usage.
What do I think about the scalability of the solution?
Commvault has tremendous scalability.
We do not have plans to increase the usage of the solution.
How are customer service and support?
We have not needed to use the support.
Which solution did I use previously and why did I switch?
We have not used a previous solution.
How was the initial setup?
The initial installation is straightforward and took approximately two days. However, the process could be more simple.
We have four people in my organization using the solution.
What about the implementation team?
We did the implementation in-house.
We have two staff for maintenance and support for the solution.
What's my experience with pricing, setup cost, and licensing?
The license is paid on an annual basis and the price is reasonable.
Which other solutions did I evaluate?
We evaluated Veeam but we choose Commvault because they catered to us as a very small company.
What other advice do I have?
I rate Commvault an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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