Commvault Cloud Reviews

We are the most important communications company in Argentina. We deal with a large variety of customers. We are partners of Commvault and I'm the company founder. Our company provides IT solutions. 

Commvault has a unique administration platform and interfaces, providing backup, archive, reporting and replication features. Commvault has more features than its competitors. Net Backup, for example, doesn't integrate a lot. Commvault has only one platform and this is important for the customer. They don't have a large market share in Argentina but whenever we present it to our customers they like the product and want to do a proof of concept.

The product could be easier to implement, they could create a new console to configure the solution. I'd like to see improvements on the user interface, support, pricing, and integration with other solutions. They could also improve their marketing of the brand.

I've been working with this solution for almost seven years. 

The stability is good. 

The scalability is good. 

The initial setup is easy. Deployment time is dependent on the infrastructure of the customer.

This is a relatively new solution for customers in Argentina, so I go to a lot of effort to know the solution well and to present it to our customers. It's not easy but I think that when the customer becomes familiar with the solution, many want to change to it. The stand out aspect of Commvault is that it supports its clients on a unique platform. Whether it's underlying solutions, cloud solutions, SAP Hana, for example, replication backup, archiving, reporting, all of this is one platform. I would suggest starting with small solutions, to learn the product and see if it's the best option for your needs.

I would rate this solution a nine out of 10. 

We prefer Commvault because they are backup agents who have a vision about what we can do with applicable backup solutions. I have one solution with five local backups and remote backups between the five. First-line core backup and synthetic full backup for applications. These are our policies and logic to access the files and take over or restore files.

The main differentiator here is that Commvault has many features. You'll have to explore these features to gain knowledge about them, or you wouldn't know it's there.

Commvault's many features can be explored to get more value from more solutions.

The implementation is very difficult and should be improved and made easier. There are many features to explore to create more value from more solutions.

We want to do a course and explore the possibility of obtaining certification. This will help us gain a more comprehensive understanding to create solutions more efficiently. The most important thing for me is to have more courses and more possibilities to receive online certifications.

I have been using Commvault for a few weeks.

Commvault is stable but more difficult to understand without the technical specifications.

The initial setup is complex. I tested Commvault, investigated options, and checked that I had the right conditions to install. It took a lot of effort and two people to install it. It took us about two months to install Commvault.

I used documentation provided by Commvault and visited some forms, but I mainly used documentation from Commvault.

Another IT professional and I installed it in-house. We did it by following the documentation step by step, and some steps were more difficult than others.

I would recommend Commvault to potential users. I'm satisfied with this solution.

On a scale from one to ten, I would give Commvault a ten.

We are using Commvault as our main backup software.

Commvault is very broad in its possibilities to keep the backup environment up and running.

What I like about Commvault is that it's very robust. When an interruption takes place due to an incident, the signaling and notification are very extensive. Usually, there is a good direction towards the solution if there is a problem. Commvault is very self-supporting and the software tries to solve any issues by itself.

There is a bit of an overkill in functionality, especially in the interface, when you decide to deploy all of the software. I'm talking specifically about the Java console, which is the one we are using because it has all of the features that Commvault has in it. With so many features, sometimes you cannot find what you are looking for in the interface and you have to dig into books online to find out how to solve an issue.

The web console is more organized than the Java console, although it lacks some features.

In the next release, I would like to see different options made available for hot versus cold data.

I have been using Commvault for six years.

We have not been in contact directly with Commvault for technical support. We have a partner who takes care of all of the issues if any Commvault intervention is needed.

We are currently working through what we need for disaster recovery in general, and Commvault already has a major place in that. However, there are several things that we do not currently use, so there may be an option to use more of it for that benefit. For example, the product supports archiving capability, which is something that we do not use at this time.

In summary, this is a good backup solution but considering my comments on the GUI, it is not perfect.

I would rate this solution an eight out of ten.

We can use it on-premises and in the cloud. 

The retention log feature could be an issue for us and can be improved. The backup schedule can also be better in terms of how you set it up.

I have been using this solution for a year.

It is stable.

It is easy to scale.

The initial setup was straightforward. The deployment took a couple of weeks. The biggest challenge is about the equipment.

Its cost is reasonable, but anybody else can do better benchmarking.

You need to look at the cost as compared to other similar products.

I would rate Commvault an eight out of ten.

We are a service and solution provider, and we use Commvault to secure our client's data. Our motto of security is to secure the data and using this is very important. We are providing services to commercial and financial companies, so our data is critical.

We have two options for backing up data. We have a DR site, and we can also back it up on-premises.

This is a very technical solution that I would like to see Commvault offer customer support and marketing development resources in India. To my understanding, there is no marketing development team in India and we face problems when we speak with Commvault about these things.

When we send a query to Commvault, they take a long time to answer our questions. It can be very difficult to contact the Commvault team. Whenever we try to contact them, we are transferred to other distributors.

We have been using Commvault for the past full year.

Commvault is a stable product.

This solution is scalable, and we have more than 5,000 users that are using SAN services.

We don't require technical support or customer support from Commvault, as we have a dedicated team for the product.

The initial setup is straightforward.

The deployment was done in-house.

We have a dedicated Commvault team of 25 members. We have a test area, where Commvault and other products are tested. We have, for example, the Commvault test cases, data center test cases, computer testing, hyper-converged facilities, and more.

In India, this is a very expensive product.

We have not evaluated other options, as we are focusing on Commvault.

When we first started using Commvault, we had many problems. They were on a daily basis and including things like data access and data loads. At this point, we are no longer facing problems.

This is a product that I might recommend, although it depends on the scenario.

I would rate this solution a four out of ten.

We are using it for backing up all of these services in the full infrastructure.

The most valuable features are the ease of use, the graphical interface, and it's high speed.

The GUI is easy to use.

The compression and deduplication ratios are very good.

The price could be lower.

When I compare it with Dell EMC Networker, they have a feature called persistent binding, which means that the backup would be going through the fiber channels instead of the network. Commvault relies on the compression and deduplication ratio, although they could also utilize the fiber channels. Persistent binding is a feature that I would like to see in the next release of Commvault.

I have been using Commvault for more than one year.

I experienced instability only one time, but it was restored.

It's very stable.

It's scalable. That's why it's HyperScale.

We have four administrators in our company who are managing the infrastructure. 

Technical support is very strong.

When we made a paradigm shift after moving from the EMC network to Commvault, there is a difference when using both of the products. The other one is powerful but it's more complicated. This one is easier.

It's a Commvault HyperScale model, which is easy to scale.

If you refer back to the manual system, it's straightforward and the architecture is very easy to understand. Implementation is easy.

It's based on a HyperScale with three different nodes running on a RedHat operating system.

The price is not cheap, but when you compare it to the other products they are all almost the same level in terms of price.

If we compare with other products we can recommend Veeam. 

Veeam and Commvault are almost the same but Commvault made an announcement EMEA and Commvault now have a fully managed product and they have a backup as a service with unlimited storage. 

We are also evaluating Barracuda.

At the moment we are evaluating the additional features in terms of Office 365, backup, and SharePoint to analyze the differences.

Overall, this is a unified solution and it's wonderful.

I would rate Commvault a ten out of ten.

We are a solution provider and we offer Commvault to our customers.

In my company, we are also using it for backup and recovery.

The price should be reduced because it is too expensive for our customers.

I would like to see a more user-friendly GUI.

I have been working with Commvault for between five and six years.

This is a very stable product.

Commvault is scalable. We have about seven or eight engineers 

The technical support is very professional.

In the past, we have worked with similar solutions from competitors such as Dell EMC.

I found the installation easy because I have a lot of experience with backup solutions.

My advice for anybody who is looking at Commvault is that it is better suited to larger businesses.

I would rate this solution a seven out of ten.

We use Commvault as our main backup solution.

Commvault is also a very reliable backup solution; this is one of our main use cases. There are several other use cases, but backup is the most dominant feature.

Our organization has between 500 to 1,000 employees. The IT department and a few admins use this solution.

Commvault has a very extensive report section, at least in the Java console and web console. There is a transition being made from Java to a web console currently, which offers a more sophisticated, more advanced, and more modern interface. 

I have been using Commvault for over eight years.

Commvault is both very stable and scalable.

The technical support is very good. We don't get direct support from Commvault as our first line of support; there is an intermediate organization that is very capable, who are masters, the highest degree of admins — they provide us with support. If there's any problem or any advice that we need, they are always available to support us.

The initial setup is rather complex, especially when switching versions.

The price could always be lower. I do not have the exact pricing information but I know it's not cheap.

We would like to evaluate other options. Other products could be more suited to our needs, but currently, we don't have the time to evaluate other options.

Think about your backup strategy before you begin making a blueprint — that's very important. Do not deploy it and then try to change it. This will only lead to unnecessary difficulties. What are the needs of your organizations? RTO and RPO are also very important. If you want to switch versions or solutions once it has already been deployed, it's not impossible to do so, but it's going to take some serious time and effort.

On a scale from one to ten, I would give this solution a rating of eight.

In every product, there is always a balance between the features and how you use them. This solution provides many options; however, If you want to understand and use all of the features that are available, as there are so many, it's going to be quite difficult. I think that's quite common with every application: you use a specific set of features that you're used to and which are easy to use. There are almost too many features; it's almost too much for an admin to handle — It's just overkill. 

A more simplified interface or front-end would be more preferable. This is not to say that the back-end should be easier, it can be complex. Moreover, it needs to be complex to satisfy demanding customers.

It is used as a single backup for my small office's Microsoft 365 account, particularly the OneDrive files.

The best example is that it hasn't impacted my operations, which is exactly how it's supposed to work. It's supposed to provide a backup in the case of an unforeseen event or emergency, if something happens to the OneDrive. That's what it's there for. Otherwise, it shouldn't have an impact and it doesn't.

It provides daily backups and, since I'm not doing manual backups anymore, it has greatly reduced the time that it was taking me to do those. I was doing them every day so it has greatly reduced my workload. In addition, it has provided much higher reliability and efficiency. It's saving me on the order of 20 hours a month, as it does backups more efficiently and more often than I did or would have.

The most valuable feature is the one that I'm using, which is the backup of my OneDrive. Thankfully I haven't had to use a backup yet, but the solution itself seems to be working very well.

In terms of the speed of backup, it operates seamlessly, so I'd rate it as excellent. The first backup took a while because I already had quite a bit of information residing on my OneDrive, but now, with my daily use and workload, quite honestly I don't even notice when it backs up. It's completely seamless.

I've been using Metallic for about a year.

I have not had any issues with its stability.

It seems like it has good scalability, which is another thing that I'm interested in because hopefully I won't be a small business for long. I've never run enterprise-level software, but I'm very happy with Metallic, as the owner of a small business.

As the business grows, as I add users, the ability to add backup features is there. It's something I've discussed with their customer support and tech support. I'm comfortable that as I add users and begin to use more features in my Office suite and elsewhere, Metallic will be able to provide backup. That's really the primary reason I have it: data backup and security.

I use it every day for the business. It's in OneDrive now but at some point I'm going to have employees and it will have to migrate over to SharePoint. I will then need it backed up in SharePoint as well for use by my team.

In terms of ease of use, I'm not an IT professional. I own a small business. So it was a little challenging to get running, but Metallic's customer service — their technical support and their sales and customer contact representatives — were world-class; among the best customer service interactions I've had with anyone, anywhere, for any reason. That was very much appreciated. I appreciate their follow up, their diligence, their responsiveness. That was just world-class. There's no other word for it.

They're very responsive. When a question comes in, they follow up, even when they haven't heard from me. They check to make sure everything is working properly, and they answer any questions preemptively. I have the utmost regard for their customer service and their tech support and their ability to solve issues. They have done a phenomenal job of customer outreach, problem solving, and tech support; the whole nine yards.

I had a physical hard drive that I backed everything up to, manually. That was my backup plan, which was not a good backup plan. I'm much more comfortable with how things are operating now.

The reason I moved to Metallic was that my OneDrive files got too big. The manual backup was taking too long and it was not being accomplished as often as I wanted it to be. I knew I needed an automatic cloud backup.

The setup was a little bit difficult for a non-IT person like me. My OneDrive is protected by multifactor authentication, and to get the backup to begin behind that multifactor authentication took a little bit of almost customized support, even though I was following the instructions and the videos. That process could have been easier. But considering that I needed the additional support, Metallic was phenomenally responsive and I give them the highest marks possible for their responsiveness and support.

It was configured through Azure. That was hands-on on my part. It was simple to understand. But even though I followed the instructions, I wound up doing a screen share with tech support that uncovered some additional items that the instructions did not cover. That was the source of the initial problem. But tech support and customer support helped me overcome those efficiently and they were really responsive and helpful.

I knew the setup would take a little bit of time and I set the time aside. When it didn't work and the backup wasn't occurring or was having trouble, I got in touch with customer support and technical support and they provided assistance. And then I would get busy and not be able to respond to them for some time, and then they would get back with me. The plan was to sit down and have it all done but it didn't work out that way. It took a little bit longer than planned, but that was not Metallic's fault.

I got everything installed, but I didn't have any backups accomplished till after the free trial expired. But again, that was not Metallic's fault.

It was just me and the Metallic support. One of the customer support agents at Metallic, Alix, was fantastic. I don't recall the names of the tech support people who I spoke with, but they were also excellent.

I'm the only one using and maintaining it at the moment.

It hasn't saved money for my company on infrastructure costs but the idea is that in the event that something unforeseen or catastrophic happens, it will save me money. It's like an insurance policy.

It certainly provides me with more predictable costs for my backup requirements. And there is ROI because I've got a backup that I don't have to do manually. That saves me time and headache.

I looked at this at the beginning of the year and I don't remember what the prices were for all the other services, but I thought that Metallic's was fair. It was also highly rated, which was even more important than cost because I need a reliable, secure, backup method.

I looked into other options but Metallic seemed like it had the greatest ability to scale up, add features, and it had a good price.

I would highly recommend it.

The biggest lesson I've learned from using it is that when I expand, I'm going to need an IT consultant to assist, so that I don't have to spend the time doing it. I will want someone who can deal with the issues efficiently.

With the caveat that I haven't needed a backup yet, since nothing catastrophic has happened, I would rate Metallic and their team as a 10. I can only assume and hope that if, God forbid, something were to happen and I were to need the backup, it would be as good as the service has been so far.

We use it for endpoint backups. They are laptops and we needed a solution that could handle Linux, Macintoshes, and Windows, in different locations, and Metallic was the best option available.

We needed a solution that could handle Linux and Macintosh and Windows, all together. Metallic seemed to be the only one on the market that could provide an all-endpoints SaaS solution.

In terms of the manual work required to manage our backup operations, I don't have to manage it that much. There is not much that needs to be done or manual work involved. It works well. There's not much I have to do on our side and I don't have to dedicate any time to it.

Metallic has also saved our organization money on infrastructure costs because the price was amazingly affordable, and we didn't have to create an on-prem solution. Especially since we're moving the Parsons data centers to the cloud, we're reducing our on-prem footprint. This SaaS gives us a full cloud solution to take care of that . There's a huge cost savings for us with this. 

We're only using the endpoint backup solution part of it. It works very well. There's no impact on the endpoint. It runs in the background and it's something that you install and then forget about.

It's very easy to use. You don't really need to change anything or do anything different. For non-technical people it can be a little challenging trying to understand the GUI options because it can go a little bit deeper, but for basic use it's very simple to use.

It's definitely appropriate for an enterprise-level environment. Its performance for both backup and recovery is amazing. It runs very well. I don't even know when it's running and that's true during the backups as well. It completes successfully and there's zero impact on the endpoints.

The compression and deduplication are great for optimizing bandwidth and speed. I don't have to worry about it or think about it, and, because it's a SaaS solution, I don't have to worry about the storage size.

It's also very flexible in terms of where data is stored. You can choose what you would like. We're going to Azure cloud and the issue for us was more whether the security protocols were in place, and they are. As long as they met the security requirements, we were okay.

It has the AES-256 encryption. It meets that requirement and there is no issue with the amount of time it takes. The backups are very quick. There's no delay.

Adding new users who are non-technical can be a little challenging. You can push the software out through SCCM and install it that way, and that works great, but it would be nice to have another option where somebody could download an executable and run it and it would work. It's a little challenging to get it on other systems. I work from home but I have to go and help them because sometimes they don't know. I might send them the authentication code and they'll try to install it... I'm still working out the details, trying to figure out where they went wrong, but I've had several users try to do it and it hasn't worked.

I would like to see more customizable reports. I have reports going right now, but the daily report, for example, shows something like 40 jobs that ran when there are just a few endpoints on there. I'd like to just know if the endpoint was successfully backed up, not how many times. More customizable reports would be nice to have.

I've been using Metallic since it was released. We jumped onto it as soon as possible.

The stability is great. It just runs. I've had zero issues with it.

The scalability is great. It's very scalable.

Currently, I only have 10 endpoints that I'm protecting and I'm trying to roll it out to more. There are a lot of employees in our company. Right now, we're using Metallic for just critical systems, critical endpoints. I'm hoping to create more awareness throughout Parsons so that others learn about it and see it and, maybe, start using it. But for now, it's going slowly trying to get Metallic in through the door.

Commvault's technical support for Metallic is great. I really enjoy working with Commvault tech support. They're very knowledgeable and I love how they handle tickets. They're on top of things. They're always kind and polite and understanding. I wouldn't want to go through third-party support. I'd want to go directly through Commvault.

Our company used to use PC Backup but that's gone away and now they want to use OneDrive. A lot of executives feel that OneDrive is sufficient and that we don't need an actual backup solution.

The reason for going to Metallic was that PC Backup couldn't do Linux or Macintosh. We needed something that could do everything. It is a complete SaaS solution, backing up to the cloud.

The initial setup was straightforward. It was me that set it up. We got our plan configured on the website and I installed it for myself and for somebody else. It was pretty straightforward and pretty easy to configure. The instructions work well. 

The interface was a simple webpage, which is something I like about it. It's something I'm used to and there wasn't much to add. You just add the endpoint into the policy and away it goes. You don't have to really configure it.

We enabled it with SAML, so it uses our Active Directory and automatic login, and that worked out pretty well. It's been a long time since I've dug into it and done it. I tried to add some other users and they just emailed me and said they couldn't get it to work. I'm not sure what they're doing. Somehow they went wrong and I'm not sure yet how.

Overall our initial deployment took about 10 to 15 minutes. It was quick. In terms of deployment and maintenance, I'm the sole person who is working with the solution.

We didn't have an implementation strategy. We were trying it out. I had a certain number of laptops that I knew that needed to be added to it. I went through and configured them to work with Metallic. It was a really quick, easy setup, and it just runs with no issues. It doesn't matter where the laptop is at, where it's connected.

For me, it works great and it does exactly what it says it does. I love having it. I would put it on my home computers if I could. I'm still working on trying to get it implemented throughout all of Parsons.

We looked at PC Backup. We also looked at other cloud solutions. Metallic was the one that offered all the options.

It's simple and it has very low-to-no impact on endpoints. It runs in the background and has some really cool features for the end-users to use on the computer, if they want to look at their backups, do restores, or to find their computer location. But it is very simple and basic for non-technical people to use.

I like the interface, how it works, and being able to get daily reports of any failures or anything that happens is very useful.

I would rate it a 10 out of 10. I haven't come across anything that's better.