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8x8 Business VoIP vs Webex comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

8x8 Business VoIP
Average Rating
7.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
Hosted and Cloud Based VoIP (8th)
Webex
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
131
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

8x8 Business VoIP and Webex aren’t in the same category and serve different purposes. 8x8 Business VoIP is designed for Hosted and Cloud Based VoIP and holds a mindshare of 6.8%, up 4.2% compared to last year.
Webex, on the other hand, focuses on Virtual Meetings, holds 5.0% mindshare, down 11.1% since last year.
Hosted and Cloud Based VoIP Mindshare Distribution
ProductMindshare (%)
8x8 Business VoIP6.8%
RingCentral Office8.4%
Grasshopper7.2%
Other77.6%
Hosted and Cloud Based VoIP
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.0%
Zoom Workplace Business5.8%
TeamViewer3.9%
Other85.3%
Virtual Meetings
 

Featured Reviews

it_user838506 - PeerSpot reviewer
Computer Network Technician II at a educational organization with 1,001-5,000 employees
The system makes it easier for emergency events to help spread the word. Though, the mobile app side of things is not the greatest.
District-wide Universal Phone System. We are a very large school district, and it was important to have a "Go To" Phone system. 8x8 was able to meet these goals.  Improved communication. The system makes it easier for emergency events to help spread the word.  The Ring Groups are a great feature…
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They have a very structured system of individuals and teams in place who help with deployment."
"The Ring Groups are a great feature because it allows one main line to ring on several phones."
"The system makes it easier for emergency events to help spread the word."
"Screen share is the most valuable feature."
"It's a nice tool for virtual meetings and I'm satisfied with its performance."
"The product's initial setup phase was very easy."
"It's easy to dial the numbers and the process of connecting a call is very intuitive."
"The most valuable features of Webex are the depth of the tone and the quality of the picture, and I find them better than Teams or Zoom."
"The product's initial setup phase is very straightforward."
"You can configure whatever you want in great detail."
"Webex support is absolutely great."
 

Cons

"The mobile app side of things is not the greatest. Call quality could be better. It is quite the battery killer on your phone."
"The user interface is not easy to use."
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
"An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
"The initial setup was a little bit complex."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"Cisco could maybe make Webex more integrated and compatible with other platforms."
"Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add."
"I do not like the solutions functions."
 

Pricing and Cost Advice

Information not available
"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."
"Webex is very expensive."
"The price should be improved significantly."
"The price of the license for the solution could be less expensive."
"This is an expensive product compared to Teams and it should be cheaper."
"I am using the free version of Webex."
"Webex is a cheaply priced tool."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Outsourcing Company
13%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise72
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Webex?
My experience with Webex pricing, setup, and licensing has generally been positive. Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compar...
What needs improvement with Webex?
I would appreciate clearer controls for switching between shared applications during a presentation, with a more prominent indication of exactly what participants can see. I would also appreciate h...
What is your primary use case for Webex?
My main use case for Webex is for conference calls, workshops, and team meetings. I use Webex for communication and collaboration at work, valuing the ability to discuss technical topics directly w...
 

Comparisons

 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

iCruise.com, Shutterstock, TMW Systems, McDonald's, Allstate Agency, ChenMed, Abode Services, Affiliated Physicians, AHI Corporate Housing, Artco Group, Bank of Cardiff, Bizmatics, DeBoer's, EasyRoommate Vivastreet, Empire Cinemas, H.A.P.P.I., Learn4Life, NetSuite
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Sangoma, Yeastar, Astound and others in Hosted and Cloud Based VoIP. Updated: October 2026.
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