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8x8 Business VoIP vs Webex comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

8x8 Business VoIP
Average Rating
7.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
Hosted and Cloud Based VoIP (9th)
Webex
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
128
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

8x8 Business VoIP and Webex aren’t in the same category and serve different purposes. 8x8 Business VoIP is designed for Hosted and Cloud Based VoIP and holds a mindshare of 5.9%, up 4.1% compared to last year.
Webex, on the other hand, focuses on Virtual Meetings, holds 5.0% mindshare, down 12.6% since last year.
Hosted and Cloud Based VoIP Mindshare Distribution
ProductMindshare (%)
8x8 Business VoIP5.9%
Yeastar P-Series Phone System7.8%
RingCentral Office7.8%
Other78.5%
Hosted and Cloud Based VoIP
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.0%
Zoom Workplace Business6.6%
Skype for Business3.9%
Other84.5%
Virtual Meetings
 

Featured Reviews

it_user838506 - PeerSpot reviewer
Computer Network Technician II at a educational organization with 1,001-5,000 employees
The system makes it easier for emergency events to help spread the word. Though, the mobile app side of things is not the greatest.
District-wide Universal Phone System. We are a very large school district, and it was important to have a "Go To" Phone system. 8x8 was able to meet these goals.  Improved communication. The system makes it easier for emergency events to help spread the word.  The Ring Groups are a great feature…
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The system makes it easier for emergency events to help spread the word."
"They have a very structured system of individuals and teams in place who help with deployment."
"The Ring Groups are a great feature because it allows one main line to ring on several phones."
"The installation was straightforward."
"If you have the budget, go for WebEx; you won't find anything more stable, scalable, and with a fair support team."
"I don't think Zoom has anywhere near the features and functionality of Webex."
"It is a scalable solution."
"The number one reason we chose Webex was the security features."
"Scalability-wise, I rate the solution a ten out of ten."
"The product's most valuable feature is its ability to integrate with multiple products."
"The solution has many features, for example, it has more features than Zoom, which we also use, and you can configure whatever you want in great detail, making it very flexible and allowing the solution to scale well."
 

Cons

"The mobile app side of things is not the greatest. Call quality could be better. It is quite the battery killer on your phone."
"I would like to see more integration, with respect to some more unified communication activities."
"I wouldn't describe WebEx as stable; I've had issues with it in the past."
"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."
"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
"Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
"I would like the next release to be more user-friendly."
"The solution should have better integration with Microsoft."
"The solution could improve by having better integration with other platforms."
 

Pricing and Cost Advice

Information not available
"The price should be improved significantly."
"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."
"I am not aware of the pricing details."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
"I use the solution for free because I don't use the solution's enterprise version."
"For me, there is no licensing fee."
"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."
"The tool is expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Outsourcing Company
14%
Construction Company
12%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise69
 

Questions from the Community

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What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Comparisons

 

Also Known As

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Cisco Spark
 

Overview

 

Sample Customers

iCruise.com, Shutterstock, TMW Systems, McDonald's, Allstate Agency, ChenMed, Abode Services, Affiliated Physicians, AHI Corporate Housing, Artco Group, Bank of Cardiff, Bizmatics, DeBoer's, EasyRoommate Vivastreet, Empire Cinemas, H.A.P.P.I., Learn4Life, NetSuite
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Yeastar, Sangoma, Astound and others in Hosted and Cloud Based VoIP. Updated: September 2026.
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