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Act-On Software vs MoEngage comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Act-On Software
Ranking in Marketing Automation
15th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
MoEngage
Ranking in Marketing Automation
4th
Average Rating
8.2
Reviews Sentiment
5.4
Number of Reviews
23
Ranking in other categories
AI Customer Experience Personalization (4th), AI Sales & Marketing (3rd)
 

Mindshare comparison

As of November 2026, in the Marketing Automation category, the mindshare of Act-On Software is 1.7%, up from 1.5% compared to the previous year. The mindshare of MoEngage is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
MoEngage0.9%
Act-On Software1.7%
Other97.4%
Marketing Automation
 

Featured Reviews

it_user82449 - PeerSpot reviewer
Business Systems Manager at a consultancy with 501-1,000 employees
The adaptive nurturing, segmentation, multiple lead scoring rules, and simple CRM integration stood out the most.
The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall. Act-On Anywhere is a nice feature for general users, but the tracking in CRM is lost, and Marketing team subject lines do not carry over on the email templates.
Vyas Shubham - PeerSpot reviewer
Senior Quality Analyst at a consultancy with 51-200 employees
Targeted lifecycle journeys have boosted engagement and have improved retention continuously
There is definitely room for improvement in MoEngage. A few challenges and pain points I have experienced include the learning curve for advanced features. Although the basic interface is user-friendly, some advanced capabilities such as complex segmentations, journey logic, and event configuration can present a steeper learning curve. Our new users require training to fully utilize the platform, and debugging complex journeys is not always intuitive. Improvement in guided workflows or more interactive onboarding would help us make better use of MoEngage. While the platform provides solid analytics, there are limitations regarding deep customization and advanced reporting, with limited flexibility in creating highly custom reports. We have noted that exporting and combining data for deeper analysis sometimes requires external tools, so enhancing analytics capabilities or offering more customizable dashboards would significantly add value to the platform. Additionally, we have observed minor delays in real-time data syncing when managing large user volumes, and event-based triggers may occasionally face delays. While these are not major issues, improving real-time responsiveness would strengthen time-sensitive campaigns on our platform. One improvement would be UI/UX enhancements in campaign management because, while the UI is generally clean, managing multiple campaigns and journeys at scale can feel slightly cluttered. Navigating between campaigns and flows can be optimized, and better visualization for complex journeys would help us significantly. A more streamlined interface for large-scale operations would enhance usability. I believe one area for further development could be more advanced AI-driven automation. For example, smarter recommendations for campaign timing, audience selection, or next best actions would be beneficial. While the current predictive features are useful, further maturity would make the platform even more proactive and reduce manual optimization efforts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Act-On is simple to use and it makes campaign development a breeze."
"Our organization was operating blindfolded before implementing Act-On."
"Before I joined, my company used a larger, more expensive but more popular software, and after switching to this, my team can still do everything it needs to for cheaper."
"It is now much easier for us to send and segment emails, analyze our results and make smarter decisions."
"Act-On has an outstanding customer support team and they escalate issues to their technical teams before the frustration level."
"I think we used the user analytics area of MoEngage, which was very good, and there were also some other features such as push notifications, email, SMS, and WhatsApp services, but we did not use those."
"In my opinion, the best feature that MoEngage offers is a well-designed funnel report with a timeline."
"MoEngage positively impacts my organization as it is one of the core business activities; my marketing team relies heavily on MoEngage to run campaigns and ongoing flows independently."
"MoEngage has positively impacted my organization by helping us improve our retention from approximately 40% to 70% and activation from 9% to 33%."
"MoEngage has positively impacted my organization by helping me send notifications to active users so they return to the app and place orders again, which has increased my orders, and specifically, we have seen an increased retention rate for our customers and order volume has increased by 20%."
"MoEngage has been a primary tool for sending communications across all of these factors, and I think it is helping us very positively right now, and we hope to continue with it in the future."
"After using MoEngage, we experience significant improvements in metrics, as setting up campaigns that previously took three hours on Customer 360 now only takes forty to forty-five minutes, leading to higher engagement measurable by an increase in open rates from twenty-five to thirty percent to above fifty-two percent."
"MoEngage has positively impacted my organization because the company where I was interning was at the early stages of conducting active CRM, and MoEngage made the job much easier by automating notification and push notification flows, making life easier for us at my previous company."
 

Cons

"The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall."
"One area of improvement would be ability to use dynamic content fields. It is available, but not to the fullest extent where it would help me."
"Whatever content which I share in Hindi still shows me results in English. That is one sad drop which I see."
"Regarding improvements, I think the support team is very irresponsible and needs to be more active."
"While the platform provides solid analytics, there are limitations regarding deep customization and advanced reporting, with limited flexibility in creating highly custom reports."
"I would appreciate if the analytics of MoEngage could be improved in the next releases."
"While MoEngage is one of the top marketing automation tools available, I have found that integrating it with other platforms can be moderate compared to Salesforce Marketing Cloud, where data flow processes such as daily data dumps and real-time data refreshes are easier to manage."
"I believe MoEngage can be improved by enhancing the implementation documentation, because it is initially confusing, and good implementation ensures that the platform works at its best."
"I would like to add a feature on which we can track the events globally as we have in Mixpanel."
"MoEngage is a bit on the expensive side considering the features available, especially since similar features are available in the market."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Manufacturing Company
12%
Construction Company
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise6
Large Enterprise11
 

Questions from the Community

Ask a question
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What needs improvement with MoEngage?
I have noticed one drawback while doing some emailers. Whenever there is a text-based emailer and I want some design to be the background, I have noticed an issue because it does not align with the...
What is your primary use case for MoEngage?
I send day-to-day campaigns and journeys through email, push, RCS, and other channels to our user base, as well as maintaining event-triggered journeys. My day-to-day tasks include sending promotio...
What advice do you have for others considering MoEngage?
I would say to go ahead and give MoEngage a try. It is actually helpful for us because it has saved our time. We have been able to create journeys in most scenarios. It was quite handy for us. I wo...
 

Overview

 

Sample Customers

NYU, Tableau, Xerox, ASPCA, Lego Education, Hoopla, Avery Dennison and SolarWorld.
Information Not Available
Find out what your peers are saying about Act-On Software vs. MoEngage and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.