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Acumatica vs Zoho CRM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Acumatica
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Cloud ERP (8th)
Zoho CRM
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
61
Ranking in other categories
CRM (1st), Opportunity Management (3rd), Sales Force Automation (1st)
 

Mindshare comparison

Acumatica and Zoho CRM aren’t in the same category and serve different purposes. Acumatica is designed for Cloud ERP and holds a mindshare of 3.2%, up 3.2% compared to last year.
Zoho CRM, on the other hand, focuses on CRM, holds 2.3% mindshare, up 1.6% since last year.
Cloud ERP Mindshare Distribution
ProductMindshare (%)
Acumatica3.2%
Oracle Fusion Cloud ERP21.6%
NetSuite ERP21.3%
Other53.9%
Cloud ERP
CRM Mindshare Distribution
ProductMindshare (%)
Zoho CRM2.3%
Microsoft Dynamics CRM3.2%
Salesforce Sales Cloud2.8%
Other91.7%
CRM
 

Featured Reviews

Steven-Parker - PeerSpot reviewer
CEO at Cottingham Ltd
Focused on inventory and accounting production; valuable inventory control and sales recording
The Acumatica features I found most valuable are inventory control and sales recording Additional features I would like to see in the next release are more flexible reporting options. I would specifically benefit from the ability to create comparative reports for many months instead of having to…
HarshVardhan1 - PeerSpot reviewer
Software Engineer at Evoluz Global Solutions
Automates client workflows and data validation reliably but has faced limits in complex integrations
While applying some integrations or automations, if we need to take an action between two modules' fields, we have to write SOQL, and it can miss the data. I had a scenario where I had to use two fields from two different modules, and based on that condition, we had to send a follow-up to our team member to complete the task. We could not find any direct integration, direct SOQL query, or direct workflow that could do that work. However, I think the wizard is performing better now for such tasks. I had a two-part scenario where I had to get data from two modules or two fields in Zoho CRM and send a follow-up to our team member based on that data. We were unable to find any direct integration for this. Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution supports multiple branches."
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"Zoho CRM's automation capabilities have helped to streamline my organization's sales and marketing tasks."
"Zoho CRM can be used by both registered users and potential users; we use it for creating and managing modules, email broadcasting, integrating with email marketing tools, and data sharing between users."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"Zoho CRM is easy to use and easy to understand."
"Zoho CRM is a very powerful tool and has a lot of features."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"What I appreciate about Zoho CRM is the customization."
 

Cons

"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The solution doesn't have features to break down the structure for multiple people in the project."
"It is very expensive for a small business."
"The product's scalability and stability need improvement."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"Sometimes, they don't understand what my actual needs are."
"I would like to see more integrations and customization options in the next release."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
 

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
"Zoho CRM is an expensive tool."
"Zoho CRM is available at a fairly average price"
"Compared to other CRMs, it is very cheap."
"Professional plans cost $35 per user in the USA and EUR 35 in Europe."
"We have an annual license fee that costs $12,000."
"The basic plan has changed from $15 to $25 or $30."
"This solution is less expensive than Salesforce."
"We pay for an annual license to use this solution."
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Manufacturing Company
11%
Computer Software Company
10%
Healthcare Company
10%
Outsourcing Company
13%
Comms Service Provider
11%
Manufacturing Company
11%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise6
Large Enterprise10
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Zoho CRM?
My experience with pricing, setup cost, and licensing is that those details were taken care of by our operations team, and I am not sure about the specifics.
What needs improvement with Zoho CRM?
I think Zoho CRM can be improved because everything is good, but the UI can be improved. That is the main area where improvements are needed.
What is your primary use case for Zoho CRM?
My main use case for Zoho CRM is to maintain our prospects database, track our email interactions, and manage our entire sales operations. A quick specific example of how I use Zoho CRM in my daily...
 

Comparisons

 

Overview

 

Sample Customers

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