Acumatica vs Zoho CRM comparison

The compared Acumatica and Zoho solutions aren't in the same category. Acumatica is ranked #7 in CE , with an average rating of 10.0, and holds a 3.4% mindshare in the category. Zoho is ranked #6 in CRM , with an average rating of 8.2, and holds a 3.1% mindshare. Additionally, 66% of Acumatica users are willing to recommend the solution, compared to 89% of Zoho users who would recommend it.

Acumatica

Read 3 Acumatica reviews

729 Views
241 Comparison Views

66% willing to recommend

Zoho CRM

Read 55 Zoho CRM reviews

1,741 Views
1,602 Comparison Views

89% willing to recommend

Acumatica

Zoho CRM

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Executive Summary

We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two Cloud ERP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Acumatica vs. Zoho CRM Report (Updated: September 2024).

Buyer's Guide

Acumatica vs. Zoho CRM

September 2024

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Acumatica

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud ERP (7th)

Zoho CRM

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM (6th), Opportunity Management (5th), Sales Force Automation (4th)

Mindshare comparison

Acumatica and Zoho CRM aren’t in the same category and serve different purposes. Acumatica is designed for Cloud ERP and holds a mindshare of 3.4%, up 2.7% compared to last year.
Zoho CRM, on the other hand, focuses on CRM, holds 3.1% mindshare, down 4.1% since last year.

Cloud ERP

CRM

Featured Reviews

Steven-Parker

CEO at Cottingham Ltd

Focused on inventory and accounting production; valuable inventory control and sales recording

The Acumatica features I found most valuable are inventory control and sales recording Additional features I would like to see in the next release are more flexible reporting options. I would specifically benefit from the ability to create comparative reports for many months instead of having to…

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Romani Labib

Director of Information Technology at MASFinancials

Customization options empower workflow management, though support understanding can be enhanced

Currently, I am still working with Azure and I use the Azure products for my current work. I use Azure Active Directory. I don't use products like App Service from Azure or Azure Logic Apps, Front Door, but I think it's very straightforward. Once I take the first step to use Azure, I can track myself to use another application, program, or module in Azure. I use Office 365 because we actually have Exchange mail server 2019 on premises. In the last few months, I upgraded from Exchange on premise to use Office 365, which is faster, easier to troubleshoot, and more secure. I use Remote Desktop Services (RDS) as the best solution because I make a private server in my data center room. I have many users that need to access the internet, so I don't join the server to my domain because if I have any malware or other attacks, I can resolve it easily without any damage to my internal network. Microsoft RDS is more user-friendly and easier to use compared to RDS from Azure Microsoft or another provider. I purchase Microsoft Remote Desktop Services directly from Microsoft. I have had an MCSE and Microsoft account for 15 years. I work with SharePoint and Exchange, which are famous applications through Microsoft and Office 365. For daily tasks, I use Microsoft tools and Linux tools because I have applications like CRM, ERP, and HRM running over CentOS, an operating system by Linux. Regarding CentOS, in Egypt, we have issues paying for things from the internet, especially due to the large margin between US dollars and Egyptian pounds. CentOS is totally free from the internet, so I create ISO and install it on the server to use all features, policies, and security modules. Currently, I use 3CX as voice solutions, and Asterisk is the Linux platform I use, along with firewalls by Linux called pfSense. All data centers in my company have products between Microsoft and Linux systems. For DNS, I use deDNS to make remote access or subdomains from deDNS organization. Sometimes, I pay for a main domain from HostGator and re-route the domain to my data centers. Based on other competitors, I would rate Zoho CRM's price as a five, as it has a middle-range price compared to others. Overall, I rate Zoho CRM a seven out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."

"This solution supports multiple branches."

"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."

"The solution is always stable."

"The platform has a valuable lead qualification feature."

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"Zoho CRM's best feature is its reporting."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."

More Zoho CRM pros

Cons

"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."

"The solution doesn't have features to break down the structure for multiple people in the project."

"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

"The solution's feature for forecast has limitations."

"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."

"The support response time for this solution could be improved."

"Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective."

"Zoho CRM’s customer service can be a little difficult to reach sometimes."

"The MCR capabilities have some limitations."

"The tool is hard for people who have worked with Microsoft Office for a long time."

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

More Zoho CRM cons

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."

"Zoho CRM has a subscription-based license, which is not too expensive."

"The licensing is the subscription, where we pay $50 per month per user."

"Zoho CRM is an expensive tool."

"It is around $1000 a month."

"The product costs $35 per user per year."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"Its price is lower than the other software."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Healthcare Company

Construction Company

Non Profit

Manufacturing Company

Computer Software Company

University

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Acumatica?

This solution supports multiple branches.

See all answers

What needs improvement with Acumatica?

When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companie...

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What is your primary use case for Acumatica?

The user interface has many features like Multi-company and Multi-Currency. In the costing method, the warehouse is a critical port; you cannot find it in any other software, so it's helpful.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The UX for the product in general is probably below standard compared to some of the other CRMs.

See all answers

Comparisons

HubSpot CRM vs Acumatica

Compared 43% of the time

Salesforce Sales Cloud vs Acumatica

Compared 20% of the time

Oracle Fusion Cloud ERP vs Acumatica

Compared 17% of the time

More Acumatica Competitors

SAP CRM vs Zoho CRM

Compared 39% of the time

Odoo vs Zoho CRM

Compared 7% of the time

monday.com for Enterprise vs Zoho CRM

Compared 7% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 6% of the time

Freshsales vs Zoho CRM

Compared 3% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Cloud ERP

July 2025

Download Acumatica product report

Buyer's Guide

Zoho CRM

July 2025

Download Zoho CRM product report

Overview

Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

Acumatica

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Acumatica vs. Zoho CRM

September 2024

Free Report: Acumatica vs. Zoho CRM

Find out what your peers are saying about Acumatica vs. Zoho CRM and other solutions. Updated: September 2024.

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We monitor all Cloud ERP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.