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Adobe ColdFusion vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Adobe ColdFusion enhances ROI by reducing development time, deployment speed, and costs, improving efficiency compared to Java and PHP.
Sentiment score
6.4
Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.
Our development cycle improved by around 25 to 30%, which allowed us to deliver more.
SDE III at a tech vendor with 1,001-5,000 employees
We saved at least 25 percent of development time with Adobe ColdFusion.
Cloud Engineer at TO THE NEW Digital
I can estimate that I have saved at least sixty percent of time compared to a project that involved Spring Boot, and the site was ready in about five minutes.
Senior Software Engineer at a outsourcing company with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.3
Adobe ColdFusion customer service is praised for responsiveness and effective assistance, scoring 8.5/10 in user satisfaction.
Sentiment score
7.2
ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.
The technical team also helped us towards the relevant documentation and provided step-by-step assistance whenever needed.
SDE III at a tech vendor with 1,001-5,000 employees
They provided clear guidance and helped us troubleshoot a deployment issue very quickly.
Cloud Engineer at TO THE NEW Digital
The customer support for Adobe ColdFusion is wonderful.
IT Manager at a retailer with 10,001+ employees
They generally know what they are talking about.
Associate director at Accenture
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
Senior Analyst at DXC Technology
 

Scalability Issues

Sentiment score
7.0
Adobe ColdFusion is highly scalable and reliable for enterprise applications, despite minor scalability concerns from some users.
Sentiment score
7.8
ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.
Adobe ColdFusion is very scalable, and I have found it easy to scale as our needs have grown.
SDE III at a tech vendor with 1,001-5,000 employees
As we have grown, we have been able to handle more users and larger datasets without any major performance issues.
Cloud Engineer at TO THE NEW Digital
Adobe ColdFusion's scalability is good; it is really scalable, reliable, and stable.
Senior Engineer 3 at a financial services firm with 10,001+ employees
Users can build and modify the platform according to their needs.
Associate Director at KPMG India
You can have thousands of users using the platform very efficiently.
Senior Analyst at DXC Technology
It is easily scalable and very powerful in this direction.
Product Owner at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.1
Adobe ColdFusion is praised for stability, reliability, scalability, and support in enterprise applications, barring coding-related issues.
Sentiment score
8.1
ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.
It supports load balancing, clustering, and high availability.
Software Developer at a financial services firm with 1,001-5,000 employees
We run several business-critical applications on it, and there are few issues that we encounter.
SDE III at a tech vendor with 1,001-5,000 employees
Adobe ColdFusion is really stable and very reliable.
Cloud Engineer at TO THE NEW Digital
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Product Owner at a computer software company with 51-200 employees
Overall, it achieves a 99.99% SLA on availability.
Senior Analyst at DXC Technology
ServiceNow Now Platform has improved it since then.
Assistant Manager at a tech vendor with 10,001+ employees
 

Room For Improvement

Adobe ColdFusion needs modernization through tooling, UI updates, improved documentation, flexible licensing, and better integration with modern frameworks.
ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.
Adobe should invest more in open-source IDE tools to have robust, error-free linting, formatting, and auto-completion standards that match the seamless experience found in environments such as Python.
Project Associate at Isuna Technologies
Expanding the ecosystem and improving integration with popular DevOps and cloud-native tools would be beneficial.
SDE III at a tech vendor with 1,001-5,000 employees
Adobe ColdFusion can be improved if there was an AI feature integrated through prompt engineering, which would be very helpful.
System Administrator at VATSIN Technology Solutions Pvt
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
Senior IT consultant at a tech services company with 11-50 employees
It lacks support for rollbacks in case of complex customer processes.
Associate Director at KPMG India
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
Senior Analyst at DXC Technology
 

Setup Cost

Adobe ColdFusion targets enterprises with competitive pricing, though costly for smaller businesses, offering value, performance, and cloud flexibility.
ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.
It is positioned more towards the enterprise market, so it's not the lowest-cost option compared to some open-source alternatives.
SDE III at a tech vendor with 1,001-5,000 employees
The pricing for Adobe ColdFusion is fair, and performance is a solid aspect of this tool for me.
Cloud Engineer at TO THE NEW Digital
You can always negotiate.
IT Manager at a retailer with 10,001+ employees
ServiceNow Now Platform is an expensive product.
Senior IT consultant at a tech services company with 11-50 employees
ServiceNow Now Platform falls within the more expensive tier of a product.
Product Owner at a computer software company with 51-200 employees
 

Valuable Features

Adobe ColdFusion streamlines development with low-code functionality, seamless database integration, and robust backend support for faster deployments.
ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.
Adobe ColdFusion reduces development cost, with less boilerplate code compared to Java or .NET.
Software Developer at a financial services firm with 1,001-5,000 employees
The rapid development capabilities really stand out, especially the built-in tags and functions that simplify database interaction, form handling, and API creation.
SDE III at a tech vendor with 1,001-5,000 employees
Previously, creating an admin panel took us 10 to 15 days, but now we are able to create it in one to two hours, which is very useful for us.
System Administrator at VATSIN Technology Solutions Pvt
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Senior IT consultant at a tech services company with 11-50 employees
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Associate Director at KPMG India
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Product Owner at a computer software company with 51-200 employees
 

Categories and Ranking

Adobe ColdFusion
Ranking in Rapid Application Development Software
18th
Ranking in Low-Code Development Platforms
15th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Ranking in Rapid Application Development Software
16th
Ranking in Low-Code Development Platforms
14th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (19th)
 

Mindshare comparison

As of August 2026, in the Rapid Application Development Software category, the mindshare of Adobe ColdFusion is 1.5%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.2%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow Now Platform2.2%
Adobe ColdFusion1.5%
Other96.3%
Rapid Application Development Software
 

Featured Reviews

Kalpesh-Shah - PeerSpot reviewer
IT Manager at a retailer with 10,001+ employees
Rapid web delivery has improved productivity and now supports faster multi‑client deployments
Adobe ColdFusion should continue modernization with AI and other new technologies. While plugins already exist, the product needs to stay ahead of the curve in making new development changes and fast bug enhancements with new features. Regarding Adobe ColdFusion's AI capabilities, you don't want to have everything used automatically via AI. You always want to have control and validation. Someone has to review it, press the button, and approve it before deployments take place. Even with the AI feature, you always want that particular transition where someone has to manually do it. AI is good and can reduce so many things, but you want to have a fail-safe mechanism. Regarding Adobe ColdFusion's AI capabilities, the learning curve is significant. It is a new AI capability, but it is not currently 100 percent. I would say it is about 60 to 70 percent. The technology with AI is new, and the product should continue to improve. There are always gaps that need to be addressed.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.
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Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
908,834 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
16%
Construction Company
13%
Manufacturing Company
9%
University
9%
Construction Company
14%
Financial Services Firm
12%
Outsourcing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise14
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise36
 

Questions from the Community

What is your experience regarding pricing and costs for Adobe ColdFusion?
With AWS, you can ask for a bundle. With your plans, you can state what you want and ask for the cost, and it can recalculate your cost. If you see more, then you work with your accounting rep and ...
What needs improvement with Adobe ColdFusion?
Adobe ColdFusion could be improved by providing the opportunity to specify some performance parameters to avoid running very complex queries or offering AI-generated suggestions to lower the proces...
What is your primary use case for Adobe ColdFusion?
My main use case for Adobe ColdFusion is creating my church website project while also using Angular and SQL technology for the database. I have used this technology to connect the website to the d...
What is your experience regarding pricing and costs for ServiceNow Now Platform?
I do not know the setup cost details. I am not at that level where I make decisions on the cost.
What needs improvement with ServiceNow Now Platform?
There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...
What is your primary use case for ServiceNow Now Platform?
ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilities with many internal features that we use. Basically, we can digitize, automate,...
 

Overview

 

Sample Customers

Inspirus, Promisan, Webapper, Giva, Frontech Solutions Inc, Digicon, ITX Corp, Wall Street Magnate, SimulTV, ten24 Digital Solutions, Prospective Medical Data International Inc, Alcatel-Lucent
experian, beachbody, health partners
Find out what your peers are saying about Adobe ColdFusion vs. ServiceNow Now Platform and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.