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Adobe ColdFusion vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Adobe ColdFusion boosts ROI by reducing development time, manual processing, cloud costs, and increasing productivity compared to PHP.
Sentiment score
6.4
Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.
Our development cycle improved by around 25 to 30%, which allowed us to deliver more.
SDE III at a tech vendor with 1,001-5,000 employees
Since we have relatively few employees within the organization, I would say that return on investment is excellent.
Engineering Specialist at a outsourcing company with 10,001+ employees
We saved at least 25 percent of development time with Adobe ColdFusion.
Cloud Engineer at TO THE NEW Digital
 

Customer Service

Sentiment score
6.3
Adobe ColdFusion users benefit from responsive customer support, efficient escalation, and detailed guidance on licensing, configuration, and deployment issues.
Sentiment score
7.2
ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.
The technical team also helped us towards the relevant documentation and provided step-by-step assistance whenever needed.
SDE III at a tech vendor with 1,001-5,000 employees
I reached out to them regarding integration failures and received a very quick response with detailed documentation.
Engineering Specialist at a outsourcing company with 10,001+ employees
They provided clear guidance and helped us troubleshoot a deployment issue very quickly.
Cloud Engineer at TO THE NEW Digital
They generally know what they are talking about.
Associate director at Accenture
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
Senior Analyst at DXC Technology
 

Scalability Issues

Sentiment score
7.0
Adobe ColdFusion efficiently scales resources, improving performance and handling larger datasets and user loads for enterprise applications.
Sentiment score
7.8
ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.
Adobe ColdFusion is very scalable, and I have found it easy to scale as our needs have grown.
SDE III at a tech vendor with 1,001-5,000 employees
As we have grown, we have been able to handle more users and larger datasets without any major performance issues.
Cloud Engineer at TO THE NEW Digital
Regarding Adobe ColdFusion's scalability, we were using an on-premises machine and scalability was fine.
Engineering Specialist at a outsourcing company with 10,001+ employees
Users can build and modify the platform according to their needs.
Associate Director at KPMG India
You can have thousands of users using the platform very efficiently.
Senior Analyst at DXC Technology
It is easily scalable and very powerful in this direction.
Product Owner at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.0
Adobe ColdFusion is reliable for enterprise apps, handling backend tasks well, with noted scalability and helpful but costly support.
Sentiment score
8.1
ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.
It supports load balancing, clustering, and high availability.
Software Developer at a financial services firm with 1,001-5,000 employees
We run several business-critical applications on it, and there are few issues that we encounter.
SDE III at a tech vendor with 1,001-5,000 employees
Adobe ColdFusion is really stable and very reliable.
Cloud Engineer at TO THE NEW Digital
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Product Owner at a computer software company with 51-200 employees
Overall, it achieves a 99.99% SLA on availability.
Senior Analyst at DXC Technology
ServiceNow Now Platform has improved it since then.
Assistant Manager at Wipro Limited
 

Room For Improvement

Adobe ColdFusion requires modernization, better documentation, enhanced tooling, improved integration, performance optimization, and flexible licensing for users.
ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.
Adobe should invest more in open-source IDE tools to have robust, error-free linting, formatting, and auto-completion standards that match the seamless experience found in environments such as Python.
Project Associate at Isuna Technologies
Expanding the ecosystem and improving integration with popular DevOps and cloud-native tools would be beneficial.
SDE III at a tech vendor with 1,001-5,000 employees
Adobe ColdFusion can be improved if there was an AI feature integrated through prompt engineering, which would be very helpful.
SR Solution Engineer at VATSIN TECHNOLOGY PVT LTD
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
Senior IT consultant at a tech services company with 11-50 employees
It lacks support for rollbacks in case of complex customer processes.
Associate Director at KPMG India
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
Senior Analyst at DXC Technology
 

Setup Cost

Adobe ColdFusion is priced for enterprises, offering strong performance, but may be costly for smaller businesses compared to open-source alternatives.
ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.
It is positioned more towards the enterprise market, so it's not the lowest-cost option compared to some open-source alternatives.
SDE III at a tech vendor with 1,001-5,000 employees
The pricing for Adobe ColdFusion is fair, and performance is a solid aspect of this tool for me.
Cloud Engineer at TO THE NEW Digital
ServiceNow Now Platform is an expensive product.
Senior IT consultant at a tech services company with 11-50 employees
ServiceNow Now Platform falls within the more expensive tier of a product.
Product Owner at a computer software company with 51-200 employees
 

Valuable Features

Adobe ColdFusion provides rapid app development, seamless integration, robust support, and cost-effective, efficient solutions with extensive features.
ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.
Adobe ColdFusion reduces development cost, with less boilerplate code compared to Java or .NET.
Software Developer at a financial services firm with 1,001-5,000 employees
The rapid development capabilities really stand out, especially the built-in tags and functions that simplify database interaction, form handling, and API creation.
SDE III at a tech vendor with 1,001-5,000 employees
Previously, creating an admin panel took us 10 to 15 days, but now we are able to create it in one to two hours, which is very useful for us.
SR Solution Engineer at VATSIN TECHNOLOGY PVT LTD
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Senior IT consultant at a tech services company with 11-50 employees
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Associate Director at KPMG India
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Product Owner at a computer software company with 51-200 employees
 

Categories and Ranking

Adobe ColdFusion
Ranking in Rapid Application Development Software
18th
Ranking in Low-Code Development Platforms
15th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Ranking in Rapid Application Development Software
14th
Ranking in Low-Code Development Platforms
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (23rd)
 

Mindshare comparison

As of June 2026, in the Rapid Application Development Software category, the mindshare of Adobe ColdFusion is 1.6%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.2%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow Now Platform2.2%
Adobe ColdFusion1.6%
Other96.2%
Rapid Application Development Software
 

Featured Reviews

TusharGoel - PeerSpot reviewer
Cloud Engineer at TO THE NEW Digital
Rapid development has accelerated data‑driven web portals and improved user satisfaction
Some of the best features of Adobe ColdFusion in my experience are rapid development capabilities, built-in database connectivity, and seamless integration with the database. Additionally, its scripting language is straightforward and allows me to build and iterate quickly while maintaining solid security features. I rely most on the built-in database connectivity of Adobe ColdFusion because it makes pulling and manipulating data much faster and easier. That is the core of how I structure most of my applications. I really appreciate how Adobe ColdFusion handles built-in caching and session management. That makes a significant difference in performance for my applications. We have reduced the development time by around 25 to 30 percent, and user satisfaction is very high since we can deliver features faster. We have also cut maintenance costs by streamlining workflows. This has been a huge boost for us. The biggest impact of using Adobe ColdFusion was on a customer-facing portal, which we built using its rapid iteration capabilities. We cut the feature release cycle by almost a month. End users have commented that the site is snappier and more responsive, which has improved their daily service experience.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.
report
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900,644 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
15%
Manufacturing Company
12%
University
9%
Government
8%
Financial Services Firm
14%
Construction Company
12%
Government
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise9
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Adobe ColdFusion?
The experience with pricing, setup cost, and licensing is a bit too much for small to medium-sized businesses. I believe they should revisit those factors.
What needs improvement with Adobe ColdFusion?
In terms of improvement, Adobe ColdFusion is already top-tier in terms of runtime engine for large data and document generation, but I suggest reevaluating the licensing model to shift away from pe...
What is your primary use case for Adobe ColdFusion?
I use Adobe ColdFusion mainly for evaluating and demonstrating why it is the primary tool we use for development. We are tasked with building a centralized dashboard for a logistics company. We nee...
What is your experience regarding pricing and costs for ServiceNow Now Platform?
I do not know the setup cost details. I am not at that level where I make decisions on the cost.
What needs improvement with ServiceNow Now Platform?
There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...
What is your primary use case for ServiceNow Now Platform?
ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilities with many internal features that we use. Basically, we can digitize, automate,...
 

Overview

 

Sample Customers

Inspirus, Promisan, Webapper, Giva, Frontech Solutions Inc, Digicon, ITX Corp, Wall Street Magnate, SimulTV, ten24 Digital Solutions, Prospective Medical Data International Inc, Alcatel-Lucent
experian, beachbody, health partners
Find out what your peers are saying about Adobe ColdFusion vs. ServiceNow Now Platform and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.