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Airtable vs Qualtrics XM Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Airtable improved efficiency and ROI through automation, benefiting freelancers and corporates by streamlining data entry and management.
Sentiment score
6.8
Qualtrics XM enhances workflows, integrates software for data insights, and is favored for automating surveys and feedback collection.
I can automate the process so it automatically populates data into the Airtable base and performs any necessary calculations.
Business automation Expert at INSTRUTECH LIMITED
I use it to monitor my performance as a freelancer, checking if I'm doing work and delivering on time.
Automation Specialist at ZapWorx
It helped reduce time spent on organizing and updating data by about 20 to 30%, since everything was centralized and easier to track in real-time.
student at a university with 5,001-10,000 employees
It is the Ferrari of XM platforms.
Head Of Vo C Strategy & Customer Success at TheX
It is already compatible with every application that we are using and is something standardized in Roche.
Generative AI Engineer at Tata Consultancy
We have seen a return on investment because it has saved us time, definitely.
Sr. Service Delivery Consultant at a consultancy with 201-500 employees
 

Customer Service

Sentiment score
5.4
Airtable's support is responsive and helpful, especially for enterprise users, though experiences vary based on investment level.
Sentiment score
6.0
Qualtrics XM support is praised for responsiveness but occasionally criticized for slow resolutions, with some users preferring community resources.
We are prepared to go inside their account and impersonate the user's account to identify the root cause of their issues.
Senior Product Consultant II at Vimeo
Most issues can be solved using their help center and documentation.
student at a university with 5,001-10,000 employees
I would rate the customer support a nine on a scale of one to ten.
Sr. Service Delivery Consultant at a consultancy with 201-500 employees
Based on available resources, the documentation, knowledge base, and training materials have been sufficient for the tasks I have worked on.
Program Operations Associate at a educational organization with 51-200 employees
I have not needed much direct vendor support for basic survey and analytics use cases because the platform is generally usable once the setup is clear.
Generative AI Engineer at Tata Consultancy
 

Scalability Issues

Sentiment score
5.6
Airtable efficiently manages small to medium projects but faces scalability challenges with extensive datasets, impacting performance.
Sentiment score
7.6
Qualtrics XM Platform is highly scalable, supporting diverse surveys and large user bases globally, with flexible, adaptable capabilities.
We have multiple departments, and based on my knowledge of how many clients we have on that particular table, I could say it is more than seventeen thousand clients in the whole database.
Senior Product Consultant II at Vimeo
It works well as data and tasks grow, but for very large datasets or highly complex workflows, it can become slower and harder to manage compared to more advanced database tools.
student at a university with 5,001-10,000 employees
It can handle multiple surveys, large numbers of responses, and reporting requirements without any noticeable performance issues.
Program Operations Associate at a educational organization with 51-200 employees
Qualtrics XM Platform is one of the most scalable solutions among survey platforms based on my experience.
Senior Consultant at ALA Consulting Group
In terms of scalability, Qualtrics XM Platform scales well for large organizations because it can support multiple teams, applications, feedback programs, survey types, and analytics dashboards from one platform.
Generative AI Engineer at Tata Consultancy
 

Stability Issues

Sentiment score
7.9
Airtable is highly stable with minimal disruptions, and issues are promptly addressed despite occasional performance impacts and record limitations.
Sentiment score
8.0
Qualtrics XM Platform is stable for surveys, with rare issues and varied stability ratings influenced by personal experience.
There was one instance of a glitch due to AWS having issues with some regions where the app was hosted, but aside from that, Airtable is very stable and reliable.
Automation Specialist at Upwork
Survey creation, response collection, reporting, and dashboard access have been consistently available and performed well.
Program Operations Associate at a educational organization with 51-200 employees
Qualtrics XM Platform is stable and reliable for server distribution, response collection, and analytics reporting.
Generative AI Engineer at Tata Consultancy
 

Room For Improvement

Users desire enhanced AI features, flexible sharing, intuitive interface, improved integration, and efficient documentation in a cost-effective solution.
Qualtrics XM needs better customization, integration, analytics, intuitive workflows, AI features, and transparent pricing to enhance user experience.
I really want to see a scenario where collaborators working on a project could easily chat, asking questions and discussing changes immediately on the project.
Automation Specialist at ZapWorx
If they show step-by-step guides for automations, this will help them attract more clients who are willing to learn and use their system.
Business automation Expert at INSTRUTECH LIMITED
The CRM features in Airtable aren't as advanced as those in Monday.com, which allows for email campaigns.
Automation Specialist at Upwork
They have created a feature that allows you to analyze data that does not come from surveys, such as support calls and chatbot interactions, which is valuable.
Head Of Vo C Strategy & Customer Success at TheX
Advanced configuration can be complex, reporting customization has a learning curve, and pricing and licensing need careful governance.
Generative AI Engineer at Tata Consultancy
Qualtrics XM Platform has become faster at implementing community-requested features.
Senior Consultant at ALA Consulting Group
 

Setup Cost

Airtable pricing varies by user count and plan, with costs increasing for advanced features and enterprise plans.
Qualtrics XM Platform's pricing is varied, often seen as costly but justified by its adaptable and customizable features.
For more advanced features such as automation and larger data limits, pricing can become quite high, especially for student budgets, and licensing depends on the team size and required features.
student at a university with 5,001-10,000 employees
I do not think Qualtrics XM Platform is really expensive; it is a world-class platform that adapts to different price ranges of companies.
Head Of Vo C Strategy & Customer Success at TheX
 

Valuable Features

Airtable excels in automation, user-friendliness, and flexibility, streamlining tasks and enhancing workflow efficiency with robust features.
Qualtrics XM Platform provides advanced surveys, AI analytics, seamless CRM integration, and real-time insights for efficient feedback and reduced churn.
Everybody has a particular base for different purposes, so you add information to those bases, and anybody can access it at any point in time anywhere in the world.
Business automation Expert at INSTRUTECH LIMITED
I can integrate Airtable with other platforms; aside from the native integration where I can send notifications to Slack teams and messages to Gmail, I can also connect with Make.com to share data.
Automation Specialist at ZapWorx
We have connected our Slack channel to Airtable; any updates or changes made to Airtable will always reflect in the Slack channel.
Senior Product Consultant II at Vimeo
Integrations with Qualtrics XM Platform are highly customizable, providing out-of-box solutions such as Salesforce and methods to get data from multiple systems through various integrations, including file or API calls, allowing for effective analysis once survey responses are collected.
Senior Consultant at ALA Consulting Group
Qualtrics XM Platform has improved the workflow by providing a centralized and standardized way to collect feedback and analytics data across multiple applications inside Roche.
Generative AI Engineer at Tata Consultancy
Qualtrics XM Platform has improved our ability to collect and analyze feedback efficiently, leading to more informed decision-making and better program management.
Program Operations Associate at a educational organization with 51-200 employees
 

Categories and Ranking

Airtable
Ranking in Product Management Software
1st
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Project Management Software (12th), No-Code Development Platforms (7th), AI Data Analysis (11th), AI Sales & Marketing (4th)
Qualtrics XM Platform
Ranking in Product Management Software
2nd
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
18
Ranking in other categories
Customer Experience Management (6th), Social CRM (6th), Survey Software (1st), Customer Feedback Management (1st)
 

Mindshare comparison

As of June 2026, in the Product Management Software category, the mindshare of Airtable is 7.9%, down from 18.4% compared to the previous year. The mindshare of Qualtrics XM Platform is 9.2%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Product Management Software Mindshare Distribution
ProductMindshare (%)
Airtable7.9%
Qualtrics XM Platform9.2%
Other82.9%
Product Management Software
 

Featured Reviews

Favour Emosivbe - PeerSpot reviewer
Automation Specialist at ZapWorx
Has required stronger collaboration features while still supporting complex project workflows
The best features in Airtable include the flexibility and the fact that I could create relational databases. Before I started using Airtable, I was using Excel which didn't offer these capabilities. The ability to create relationships between tables and see through what's working in other departments is great for me. I can do scripting and work on large data sets on Airtable. It makes it easy for me, as working on those data sets on Excel tends to slow me down, but on Airtable, it's much faster. I can integrate Airtable with other platforms; aside from the native integration where I can send notifications to Slack teams and messages to Gmail, I can also connect with Make.com to share data. The interface on Airtable is exceptional. Working for my clients, when a client didn't want access given to all teams, we structured that on the interface and the different teams got different access to different tables. Airtable's rich field types help in organizing complex data for my team. The advanced field types work exceptionally with features such as linking records together. I can link records from other tables and see what's happening, use the lookup field, the roll-up field, and the count field to see what's occurring in other departments and generate insights. Unlike other CRMs, data cannot enter if it's not properly structured. If I want to input an email and it's not valid, it won't allow it because it expects the data to be structured appropriately.
Romina Dorola - PeerSpot reviewer
Head Of Vo C Strategy & Customer Success at TheX
Experience programs have delivered unified insights and closed-loop actions across journeys
On the negative side of Qualtrics XM Platform, I see that there could be improvements. There were few ways of analyzing unstructured data aside from Text iQ. Customers are trying to analyze not just survey feedback but also contact center calls and chatbot chats to avoid asking customers for information that may already be in the organization's existing data. I thought that was a good point they needed to cover, and I believe they are launching or have launched that this year, though I have not tried it yet. Regarding potential improvements for Qualtrics XM Platform, they have created a feature that allows you to analyze data that does not come from surveys, such as support calls and chatbot interactions, which is valuable.
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Top Industries

By visitors reading reviews
Construction Company
17%
Financial Services Firm
10%
Comms Service Provider
8%
Healthcare Company
7%
University
12%
Financial Services Firm
9%
Manufacturing Company
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Airtable?
I am not sure about the pricing because I believe budget discussions are handled by a different marketing team. We have a separate team that manages all those matters; we just handle the clients' d...
What needs improvement with Airtable?
One area of Airtable that I think could be improved is the automation aspect, which is vast but limited compared to tools such as GoHighLevel, where multiple triggers can be utilized. In Airtable, ...
What is your primary use case for Airtable?
My usual use case for Airtable is for CRM management, such as lead management, and also real estate project management. I also use it for project management related to events, project management, i...
What needs improvement with Delighted by Qualtrics?
To improve Qualtrics XM Platform, the current issue is that it has a steep learning curve; it is a bit complicated to understand at first. Perhaps the whole instance can be simplified, as the proce...
What is your primary use case for Delighted by Qualtrics?
My main use case for Qualtrics XM Platform is for customer satisfaction, employee engagement, and market research. A specific example of how I use it for customer satisfaction is after every implem...
What advice do you have for others considering Delighted by Qualtrics?
My advice for others looking into using Qualtrics XM Platform is to be ready to pay a steep price and prepare yourself for the learning curve. It can be a bit steep, but overall, the process should...
 

Comparisons

 

Also Known As

No data available
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Cole Haan, Expedia, BuzzFeed, Medium, Shopify, Box, JetBlue
Aetna, 1 800 Contacts, GE
Find out what your peers are saying about Airtable vs. Qualtrics XM Platform and other solutions. Updated: April 2026.
900,644 professionals have used our research since 2012.