

Freshsales and Apollo.io both provide CRM and sales engagement solutions. Freshsales offers an edge with an integrated suite for comprehensive sales automation, while Apollo.io is valued for its advanced data intelligence and email automation features.
Features: Freshsales provides AI-based lead scoring, a built-in phone system, and sales sequences that bolster the sales process. Apollo.io is known for its effective email automation, data intelligence capabilities, and prospecting efficiency.
Room for Improvement: Freshsales could enhance its enterprise readiness as it remains limited for smaller businesses. Enhancing customization options and integration flexibility would be beneficial. Apollo.io would improve with easier deployment procedures, simpler integration with other tools, and expanding its reporting features.
Ease of Deployment and Customer Service: Freshsales facilitates easy deployment through its all-in-one platform, simplifying onboarding. Its customer service is praised for responsiveness. Apollo.io requires more initial setup to integrate with various tools but provides extensive support resources, needing more tech-savvy handling.
Pricing and ROI: Freshsales offers competitive pricing models that are cost-efficient for general CRM needs, ensuring long-term ROI with its integrated solutions. Apollo.io's pricing might be higher but substantiates its cost with significant ROI for businesses using its data-driven outreach strategies.
Comparing the price of Apollo.io to ZoomInfo, Apollo.io provides better value while maintaining data accuracy and consistently generating leads from its database of over 270 million contacts.
I would say still with the new pricing, Apollo.io is the cheapest and it gives us a positive ROI.
Many campaigns that we have run and are running deliver significant ROI thanks to the quality of the data and the options to build out very tight audiences using a wide variety of targeting filters.
We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.
Fewer employees are required based on the automation that we created.
For me, it's the best thing since it keeps my contacts or customer repository in one place and accessible from anywhere.
While the support was adequate, it could be more efficient as the response time was somewhat slow.
We had issues with Apollo.io's technical support because they repeatedly provided the same responses even when our issues were different.
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.
They have automation capabilities for cadences and AI functionalities.
Apollo.io is not very scalable if your company has a bigger budget - you need to simply move on from Apollo.io.
Apollo.io's scalability is very good.
Freshsales offers excellent scalability for startups and mid-sized companies.
The app is very heavy and takes time to load, with frequent stuttering and freezing issues.
Freshsales is stable, with no server crashes reported.
Freshsales is stable; I have never had any issues with glitches or bugs.
When it comes to performance, it's a very heavy app now. It takes time to load, stutters, and gets stuck frequently.
I want to ensure that the information I'm getting is something I can verify because I receive questions from prospects or clients asking where I got their number.
The data accuracy needs improvement, especially compared to tools such as ZoomInfo, though Apollo.io is more cost-effective.
Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.
The support provided by the service team or fresh service team and the customer team of the company is very poor.
The support feature, especially the chat option and FAQs, is very self-explanatory with many useful elements.
The setup process involves minimal costs and is more affordable compared to other tools such as ZoomInfo.
the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.
The setup cost is very good and within the budget.
I can select as many tools as I want, add APIs, link external tools, and add AI.
Previously in my line of work with Google Cloud, it was important for me to know what solutions companies were currently using, whether they already had Google Cloud solutions or were using competitors.
The fact that it combines both database and outreach tools in one place is valuable.
The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.
In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.
If the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed.
| Product | Mindshare (%) |
|---|---|
| Apollo.io | 7.8% |
| Freshsales | 4.5% |
| Other | 87.7% |

| Company Size | Count |
|---|---|
| Small Business | 13 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
Apollo.io is a renowned platform for B2B prospect data management, offering tools for sourcing, verifying, and automating tasks to enhance sales efficiency, with expansive data coverage and integration capabilities.
Apollo.io enhances sales activities by providing extensive filters, accurate targeting, and a substantial database. Known for its seamless integration with LinkedIn and CRM platforms via its Chrome extension, Apollo.io offers data enrichment and lead management functionalities. Its competitive pricing and data depth attract users seeking efficient automation in sales pipelines. Despite challenges in data accuracy and CRM functionality, Apollo.io remains favored for its ability to handle outreach channels like email and LinkedIn, streamline workflows, and build custom profiles using technographic and industry filters.
What features does Apollo.io offer?In industries focused on B2B client acquisition and retention, Apollo.io supports sales teams by managing data-rich prospecting activities. Organizations leverage it for building effective outreach strategies, using features like recruitment filters and CSV uploads to manage sales pipelines efficiently. Its CRM-like functionalities promote streamlined data collection tailored to specific job roles and industries.
Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.
Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.
What are the standout features of Freshsales?In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.
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