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Apollo.io vs Freshsales comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Apollo.io offers cost-effective lead generation and sales enhancement, outperforming pricier tools while improving campaign performance and workflow efficiency.
Sentiment score
6.2
Freshsales increases ROI through automation, efficient contact management, improved lead qualification, and enhanced customer interaction tracking.
Comparing the price of Apollo.io to ZoomInfo, Apollo.io provides better value while maintaining data accuracy and consistently generating leads from its database of over 270 million contacts.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
I would say still with the new pricing, Apollo.io is the cheapest and it gives us a positive ROI.
Assistant Manager - Lead Generation at Roar Global
Many campaigns that we have run and are running deliver significant ROI thanks to the quality of the data and the options to build out very tight audiences using a wide variety of targeting filters.
Founder & Group CEO at We Are Team Rocket
We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.
Business Development Manager at a consultancy with 1-10 employees
I have also increased my overall sales by about 25% after the introduction of Freshsales because I am having more qualified leads than before with the help of Freshsales.
Product Marketing Manager at Samsung
Fewer employees are required based on the automation that we created.
Associate Technology Consultant at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
3.9
Apollo.io's customer service receives mixed reviews; some praise it, while others find it repetitive and slow at times.
Sentiment score
5.9
Freshsales' customer service is praised for expertise and 24/7 availability, though some report slow responses in complex cases.
While the support was adequate, it could be more efficient as the response time was somewhat slow.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
We had issues with Apollo.io's technical support because they repeatedly provided the same responses even when our issues were different.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.
Business Development Manager at a consultancy with 1-10 employees
They are very knowledgeable, very dedicated, and very prompt, which is something that I appreciate.
Product Marketing Manager at Samsung
Freshsales does not require any maintenance on my end, but the vendor provides maintenance.
Vertical Head - Ai talent Solutions at a government with 11-50 employees
 

Scalability Issues

Sentiment score
5.3
Apollo.io is praised for affordability and efficiency but seen as less scalable for larger businesses with substantial budgets.
Sentiment score
7.4
Freshsales is highly scalable for startups, with easy user additions, though enterprise-level performance and process configuration can be challenging.
They have automation capabilities for cadences and AI functionalities.
Consultant at a tech services company with 1,001-5,000 employees
Apollo.io is not very scalable if your company has a bigger budget - you need to simply move on from Apollo.io.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
Apollo.io's scalability is very good.
Founder & Group CEO at We Are Team Rocket
Freshsales offers excellent scalability for startups and mid-sized companies.
Business Development Manager at a consultancy with 1-10 employees
I can multiply it multifold very quickly and very easily.
Vertical Head - Ai talent Solutions at a government with 11-50 employees
Freshsales is very easy to scale.
Product Marketing Manager at Samsung
 

Stability Issues

Sentiment score
5.8
Apollo.io's stability is mixed, with some users satisfied, but others report performance issues like slow loading and freezing.
Sentiment score
8.6
Freshsales is praised for its stability, reliability, quick issue resolution, and 24/7 support, even handling large data loads efficiently.
The app is very heavy and takes time to load, with frequent stuttering and freezing issues.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
Being a cloud solution, I have not faced any downtime so far.
Product Marketing Manager at Samsung
Freshsales is stable, with no server crashes reported.
Business Development Manager at a consultancy with 1-10 employees
Freshsales stability is good.
Vertical Head - Ai talent Solutions at a government with 11-50 employees
 

Room For Improvement

Apollo.io users seek better onboarding, data accuracy, UI speed, pricing, global data enrichment, customer service, and AI features.
Freshsales needs better reporting, customization, support, and user-friendliness, with improvements in pricing, email features, and data management.
When it comes to performance, it's a very heavy app now. It takes time to load, stutters, and gets stuck frequently.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
I want to ensure that the information I'm getting is something I can verify because I receive questions from prospects or clients asking where I got their number.
Consultant at a tech services company with 1,001-5,000 employees
The data accuracy needs improvement, especially compared to tools such as ZoomInfo, though Apollo.io is more cost-effective.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
It takes at least a month or 45 days to set this up, process it properly, and check whether the automations and workflows are working.
Vertical Head - Ai talent Solutions at a government with 11-50 employees
Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.
Business Development Manager at a consultancy with 1-10 employees
The support provided by the service team or fresh service team and the customer team of the company is very poor.
Solutions Architect at Locuz Enterprise Solutions Ltd
 

Setup Cost

Apollo.io's credit-based pricing model is economical, offering vast contact access with affordable plans and a free option.
Freshsales provides flexible and affordable pricing with scalable options, offering cost-effective solutions compared to competitors, despite potential add-on costs.
The setup process involves minimal costs and is more affordable compared to other tools such as ZoomInfo.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Sending an email also consumes credits, so every action consumes credits, and all in all, it can consume quite a lot of credits and money.
Risk Management Assistant Manager at Erada Microfinance
the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.
Business Development Manager at a consultancy with 1-10 employees
The setup cost is very good and within the budget.
Associate Technology Consultant at a tech vendor with 10,001+ employees
 

Valuable Features

Apollo.io offers seamless CRM integration, accurate data, and automation, enhancing lead generation, efficiency, and user experience.
Freshsales provides automated workflows, AI insights, customizable CRM, and integrations, suiting diverse businesses with 24/7 support and scalability.
I can select as many tools as I want, add APIs, link external tools, and add AI.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
Previously in my line of work with Google Cloud, it was important for me to know what solutions companies were currently using, whether they already had Google Cloud solutions or were using competitors.
Consultant at a tech services company with 1,001-5,000 employees
The fact that it combines both database and outreach tools in one place is valuable.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.
Business Development Manager at a consultancy with 1-10 employees
In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.
Operations Manager at Cognitive Global
The Freddy AI feature in Freshsales helps me generate the email content easily, and there are also many built-in templates available.
Product Marketing Manager at Samsung
 

Categories and Ranking

Apollo.io
Ranking in Opportunity Management
2nd
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Freshsales
Ranking in Opportunity Management
8th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
CRM Customer Engagement Centers (7th), CRM (11th), Sales Force Automation (4th)
 

Mindshare comparison

As of September 2026, in the Opportunity Management category, the mindshare of Apollo.io is 7.4%, down from 16.1% compared to the previous year. The mindshare of Freshsales is 4.5%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management Mindshare Distribution
ProductMindshare (%)
Apollo.io7.4%
Freshsales4.5%
Other88.1%
Opportunity Management
 

Featured Reviews

Mahmood Nazeer - PeerSpot reviewer
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
Reliability decreases as UI improves with useful features but needs better support
Apollo.io used to provide much better service before and their UI used to be less clunky. The user experience nowadays is not as good as it used to be. They used to provide more verified emails and numbers, but nowadays, it's not as reliable. We sometimes have to go through other tools to get more information as they have been lackluster in that area. Their information gathering is not as updated as it used to be. They don't have enough information. When it comes to performance, it's a very heavy app now. It takes time to load, stutters, and gets stuck frequently. Previously, it used to be much less laggy and easier to use. The UI live update was good before, but nowadays, I have to refresh the page to see if they had sourced the email or if old information is still being displayed. LinkedIn keeps updating their tools, rules, and regulations. Due to these reasons, Apollo.io experiences bugs, crashes, detail updates, and jumbled columns during updates. These issues are understandable from a developer perspective, but they create minor inconveniences for customers. I would appreciate if Apollo.io could restore the reliability of their email service to its previous level.
Sumesh Gansar - PeerSpot reviewer
Product Marketing Manager at Samsung
Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns
One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Marketing Services Firm
13%
Comms Service Provider
11%
Retailer
7%
Comms Service Provider
17%
Construction Company
14%
Outsourcing Company
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise3
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

What needs improvement with Apollo.io?
When it comes to USA contacts, it can be challenging. Some Apollo.io numbers are incorrect, especially when cold calling. The numbers often go unanswered, and when someone does answer, it's frequen...
What is your primary use case for Apollo.io?
From my perspective, I use Apollo.io to get and run simultaneous campaigns including LinkedIn outreach, email outreach, and cold calling. When it comes to cold calling, we find contact numbers. For...
What needs improvement with Freshsales?
What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult. It takes a lot more time to customize it according to your stages and use cases. I also requ...
What is your primary use case for Freshsales?
I use Freshsales to manage leads for a company that has customers. I handle customer relationships in one place where I mark them under bucketing, bucketing them under different stages to check how...
What advice do you have for others considering Freshsales?
I use some AI-driven insights with Freshsales. It shows some predictions based on scoring, but I do not rely on that much at the moment. Regarding the predictive scoring in Freshsales, because I do...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Find out what your peers are saying about Apollo.io vs. Freshsales and other solutions. Updated: September 2026.
913,924 professionals have used our research since 2012.