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Apollo.io vs Freshsales comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Users find Apollo.io cost-effective and efficient, offering strong returns with accurate data, despite manual lead generation and credit changes.
Sentiment score
6.8
Freshsales streamlines processes, saving time and costs, consolidating data accessibly, offering greater value over CRMs like Salesforce and HubSpot.
Comparing the price of Apollo.io to ZoomInfo, Apollo.io provides better value while maintaining data accuracy and consistently generating leads from its database of over 270 million contacts.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
I would say still with the new pricing, Apollo.io is the cheapest and it gives us a positive ROI.
Assistant Manager - Lead Generation at Roar Global
Many campaigns that we have run and are running deliver significant ROI thanks to the quality of the data and the options to build out very tight audiences using a wide variety of targeting filters.
Founder & Group CEO at We Are Team Rocket
We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.
Business Development Manager at a consultancy with 1-10 employees
Fewer employees are required based on the automation that we created.
Associate Technology Consultant at a tech vendor with 10,001+ employees
For me, it's the best thing since it keeps my contacts or customer repository in one place and accessible from anywhere.
Operations Manager at Cognitive Global
 

Customer Service

Sentiment score
4.2
Apollo.io's customer service is generally well-rated, but some users report slow responses and dissatisfaction with support efficiency.
Sentiment score
5.4
Freshsales support is usually praised for quick, knowledgeable service, but experiences vary, especially with complex or partner-related issues.
While the support was adequate, it could be more efficient as the response time was somewhat slow.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
We had issues with Apollo.io's technical support because they repeatedly provided the same responses even when our issues were different.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.
Business Development Manager at a consultancy with 1-10 employees
 

Scalability Issues

Sentiment score
4.9
Apollo.io offers flexible scaling and automation, ideal for small teams, with mixed suitability for larger companies.
Sentiment score
7.3
Freshsales is praised for scalability, catering well to startups and mid-sized firms with easy expansion and customization.
They have automation capabilities for cadences and AI functionalities.
Consultant at a tech services company with 1,001-5,000 employees
Apollo.io is not very scalable if your company has a bigger budget - you need to simply move on from Apollo.io.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
Apollo.io's scalability is very good.
Founder & Group CEO at We Are Team Rocket
Freshsales offers excellent scalability for startups and mid-sized companies.
Business Development Manager at a consultancy with 1-10 employees
 

Stability Issues

Sentiment score
5.5
Apollo.io is generally stable but has issues with delays, outdated displays, and a slow user interface.
Sentiment score
8.6
Freshsales is highly stable and reliable, with quick error resolutions and high user ratings for business needs.
The app is very heavy and takes time to load, with frequent stuttering and freezing issues.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
Freshsales is stable, with no server crashes reported.
Business Development Manager at a consultancy with 1-10 employees
Freshsales is stable; I have never had any issues with glitches or bugs.
Operations Manager at Cognitive Global
 

Room For Improvement

Apollo.io should improve setup, data accuracy, performance, and support while enhancing features for better user experience and satisfaction.
Freshsales needs improvements in reporting, customization, email automation, API limits, and user experience, while reducing licensing costs.
When it comes to performance, it's a very heavy app now. It takes time to load, stutters, and gets stuck frequently.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
I want to ensure that the information I'm getting is something I can verify because I receive questions from prospects or clients asking where I got their number.
Consultant at a tech services company with 1,001-5,000 employees
The data accuracy needs improvement, especially compared to tools such as ZoomInfo, though Apollo.io is more cost-effective.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.
Business Development Manager at a consultancy with 1-10 employees
The support provided by the service team or fresh service team and the customer team of the company is very poor.
Solutions Architect at Locuz Enterprise Solutions Ltd
The support feature, especially the chat option and FAQs, is very self-explanatory with many useful elements.
Operations Manager at Cognitive Global
 

Setup Cost

Apollo.io offers competitive pricing with plans from $19, appealing free options, and a vast 270 million contact database.
Freshsales is budget-friendly with scalable options, though add-ons are pricey; praised for cost savings and competitive pricing support.
The setup process involves minimal costs and is more affordable compared to other tools such as ZoomInfo.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.
Business Development Manager at a consultancy with 1-10 employees
The setup cost is very good and within the budget.
Associate Technology Consultant at a tech vendor with 10,001+ employees
 

Valuable Features

Apollo.io enhances lead generation with precise filters, CRM integration, and a resourceful free plan, boosting user satisfaction.
Freshsales enhances business operations with automation, integrations, and 24/7 support, offering a customizable and user-friendly CRM solution.
I can select as many tools as I want, add APIs, link external tools, and add AI.
Assistant Manager Process Improvement and Data at We Are Team Rocket Employees, Location, Careers
Previously in my line of work with Google Cloud, it was important for me to know what solutions companies were currently using, whether they already had Google Cloud solutions or were using competitors.
Consultant at a tech services company with 1,001-5,000 employees
The fact that it combines both database and outreach tools in one place is valuable.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.
Business Development Manager at a consultancy with 1-10 employees
In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.
Operations Manager at Cognitive Global
If the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed.
Associate Technology Consultant at a tech vendor with 10,001+ employees
 

Categories and Ranking

Apollo.io
Ranking in Opportunity Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Freshsales
Ranking in Opportunity Management
10th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
CRM Customer Engagement Centers (6th), CRM (19th), Sales Force Automation (7th)
 

Mindshare comparison

As of June 2026, in the Opportunity Management category, the mindshare of Apollo.io is 7.8%, down from 18.5% compared to the previous year. The mindshare of Freshsales is 4.5%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management Mindshare Distribution
ProductMindshare (%)
Apollo.io7.8%
Freshsales4.5%
Other87.7%
Opportunity Management
 

Featured Reviews

Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Efficiency improves with automation, but data accuracy needs enhancement
What I appreciate about Apollo.io most is its Chrome extension which is very user-friendly, and it has excellent sequencing capabilities that make it easier to stay consistent with outreach. The fact that it combines both database and outreach tools in one place is valuable. I utilize Apollo.io's lead scoring feature extensively. The experience with Apollo.io's CRM integration capabilities for managing pipelines is excellent. The ability to integrate with HubSpot, which I frequently use as my CRM, is outstanding. It also works seamlessly with Gmail and automation tools such as make.com or Zapier. As an SDR using Apollo.io, there is no need to copy-paste leads as everything can be automated and integrated. When leads are extracted, they automatically transfer to the CRM. This saves considerable time, and activities such as emails, calls, meetings can be automated in the CRM.
AB
Business Development Manager at a consultancy with 1-10 employees
Automated sales sequences have transformed outreach and now organize multi-million deal workflows
Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services. The best features that Freshsales offers begin with the Sales Sequence, which is top-ranked, followed by the marketing division that allows us to create automated marketing sequences. Freshsales also includes 24/7 customer support, web form integration for lead generation from our website, and other valuable functionalities. The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies. Freshsales positively impacts our organization by creating a central repository for all our business objectives; it has helped us organize our pipelines and documents efficiently, providing a system where we can easily access any necessary files related to individual deals and allowing visibility into the performance metrics for the board of directors.
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900,644 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Marketing Services Firm
15%
Outsourcing Company
13%
Comms Service Provider
10%
University
8%
Comms Service Provider
17%
Construction Company
17%
Outsourcing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Large Enterprise3
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What needs improvement with Apollo.io?
When it comes to USA contacts, it can be challenging. Some Apollo.io numbers are incorrect, especially when cold calling. The numbers often go unanswered, and when someone does answer, it's frequen...
What is your primary use case for Apollo.io?
From my perspective, I use Apollo.io to get and run simultaneous campaigns including LinkedIn outreach, email outreach, and cold calling. When it comes to cold calling, we find contact numbers. For...
What needs improvement with Freshsales?
I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when de...
What is your primary use case for Freshsales?
My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending out outreach emails, conducting calls, and reminding me when to follow up with c...
What advice do you have for others considering Freshsales?
For startups or mid-sized companies considering Freshsales, I would highly recommend its ease of setup, accessibility, and overall user-friendliness, particularly praising the team's global presenc...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Find out what your peers are saying about Apollo.io vs. Freshsales and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.