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Appian vs OpenText Documentum comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
62
Ranking in other categories
Business Process Management (BPM) (7th), Process Automation (6th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), Process Mining (6th)
OpenText Documentum
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
Enterprise Content Management (2nd)
 

Mindshare comparison

Appian and OpenText Documentum aren’t in the same category and serve different purposes. Appian is designed for Business Process Management (BPM) and holds a mindshare of 6.1%, down 6.4% compared to last year.
OpenText Documentum, on the other hand, focuses on Enterprise Content Management, holds 12.6% mindshare, up 10.5% since last year.
Business Process Management (BPM)
Enterprise Content Management
 

Featured Reviews

Srimanta Pandit - PeerSpot reviewer
Flexible, improves operational efficiency, and reduces the time taken to complete processes
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
Sunil Mudambi - PeerSpot reviewer
Saves time and increases an organization's productivity
It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster."
"The tech support is quite good."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in Appian terminology) define relationships and target schema tables via XSD files."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"It's a stable product."
"The initial setup is easy."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"I recommend Documentum as it supports big systems and offers good integration."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"The most valuable feature is the management."
 

Cons

"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"Something I would like to see improved is an SQL database connection."
"It would be nice if you could create your own customized apps when the business needed them.​"
"There is no UI customization possible."
"The product’s pricing could be improved from the developers' perspective."
"From a reseller's point of view, subscription licensing could be improved to be more cost-effective, especially for new prospects and smaller investments."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"It's difficult to manage and customize Documentum."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"Sometimes DocBroker cannot see the DocBase."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"OpenText Documentum needs to improve its support."
"The BPM side should be improved."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"The vertical application could be improved."
 

Pricing and Cost Advice

"BPM done right is a huge value proposition for almost any company, and with Appian's low code rapid development model, the ROI can be huge, while the break-even point should be accelerated tremendously."
"The cost depends on the number of users, although I recommend taking an unlimited license."
"The cost is a bit higher than other low-code competitors, OutSystems and Mendix. The price needs to be more competitive."
"The license is not very cheap. It's on the expensive side."
"The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."
"You can't really test the software properly without actually buying the license first."
"The tool is quite costly."
"When it comes to pricing, it's definitely not affordable. However, it really depends on the requirements that you're seeking from the solution."
"It is quite an expensive product."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The price is considered affordable now."
"The product is expensive."
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Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
16%
Computer Software Company
10%
Government
5%
Financial Services Firm
19%
Computer Software Company
13%
Government
12%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The price is quite high as the licensing prices are significant.
 

Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Camunda, Apache, Automation Anywhere and others in Business Process Management (BPM). Updated: March 2025.
845,485 professionals have used our research since 2012.