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Arcserve Cloud Direct vs Veeam Cloud Connect [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve Cloud Direct
Average Rating
5.0
Reviews Sentiment
5.2
Number of Reviews
1
Ranking in other categories
Cloud Backup (57th), Disaster Recovery as a Service (18th)
Veeam Cloud Connect [EOL]
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer1321896 - PeerSpot reviewer
Junior Service Desk Operator at a cloud solution provider with 11-50 employees
Good backup retention but it is not a reliable platform and it doesn't giving any sort of alerts that things are not working
StorageCraft wasn't getting full backup coverage. It was backing up around 1 to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working. The majority of stuff wasn't backed up, so we really weren't happy with them. That's when we went on the look for a new solution.
DB
General Manager at a computer retailer with 1-10 employees
User-friendly interface, and reasonably priced but the support needs improvement
While the solution is generally satisfactory, we encountered difficulties when attempting to seek assistance for issues we faced. Getting the necessary help proved to be quite challenging. The after-sales service is not ideal for French-speaking customers like us in Quebec. Unfortunately, there is no local support available for us. We are now able to work on more security-related tasks with Acronis, as they offer features such as antivirus, DLP, and various cybersecurity options. This is a significant improvement compared to our previous solution with Veeam Cloud Connect, where we were lacking such features. It also allows us to offer a wider range of security options to our customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The backup retention was pretty good, and being able to archive users who had been backed up is good functionality because even if they've been deactivated it'll keep the backups and keep them protected."
"The best part about this solution is that it just works."
"In my opinion, the console or dashboard is the most valuable feature of this solution."
"The most valuable features are the fast replication and recovery of data."
"the interface is the most valuable feature and for the client it's security."
"Technical support is perfect, they are very helpful."
"Generally speaking about Veeam, as a vendor, from a technical support perspective, I've really enjoyed the fact that they have a really high response rate."
"The most valuable features of Veeam Cloud Connect are its ease of use and the portal is very useful."
"It's a stable solution."
 

Cons

"StorageCraft wasn't getting full backup coverage. It was backing up around one to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working."
"Basically, a huge amount of storage capacity can be required in certain cases."
"We need the solution to offer IT storage."
"It would be helpful if the enterprise edition was more complete. It's not as complete as the enterprise plus edition is. For instance, in the enterprise version, we can only use one accelerator with the cloud provider. It means if I have my Cloud Connect, I cannot connect another site of mine with another cloud connect and use an accelerator of Veeam. They should change this."
"The biggest thing that Cloud Connect needs is native deduplication."
"We are now able to work on more security-related tasks with Acronis, as they offer features such as antivirus, DLP, and various cybersecurity options. This is a significant improvement compared to our previous solution with Veeam Cloud Connect, where we were lacking such features. It also allows us to offer a wider range of security options to our customers."
"It would be helpful if the enterprise edition was more complete. It's not as complete as the enterprise plus edition is."
"We were interested in investing hundreds of thousands of dollars in VMware. VMware right now is one of the biggest solutions in the world, in terms of the IT environment. But for Cloud Connect it's not. I think they need the cloud version to reach more customers, to enable the cloud version to be used by more people."
"The solution should allow for interfacing with other public cloud vendors. They could work to build something around that concept."
 

Pricing and Cost Advice

Information not available
"The price of the solution is reasonable because of our good standing with the vendor."
"The price of the solution could be cheaper. There are monthly or yearly subscription options available. The annual subscription tends to be cheaper."
"The pricing of Veeam Cloud Connect is good."
"It's not the cheapest solution on the market but it's reliable, so we find it cost-effective."
"I think that this is one of the most cost-effective solutions."
"The licensing fee is on a monthly basis."
"The licensing is MSP-based. It is connected to the portal, and you can deploy it to your end users as well."
"We are looking into how we can extend the license of this product."
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Top Industries

By visitors reading reviews
Construction Company
25%
Comms Service Provider
17%
Healthcare Company
14%
Financial Services Firm
7%
Construction Company
16%
Outsourcing Company
13%
Manufacturing Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise3
 

Also Known As

StorageCraft Cloud Services, StorageCraft Disaster Recovery Services, StorageCraft Cloud Backup, Arcserve Cloud Services, Zetta Cloud Backup
Veeam Cloud Connect for the Enterprise
 

Overview

 

Sample Customers

Lion
Worldwide Holdings, ContinuitySA, MPY, Linxdatacenter
Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Commvault and others in Cloud Backup. Updated: September 2026.
913,683 professionals have used our research since 2012.