Arcserve Cloud Direct vs Infrascale Backup & Disaster Recovery comparison

Arcserve and Infrascale are both solutions in the Cloud Backup category. Arcserve is ranked #51, while Infrascale is ranked #48. Arcserve holds a 0.3% mindshare in CB, compared to Infrascale’s 0.4% mindshare. Additionally, 90% of Infrascale users are willing to recommend the solution.

Arcserve Cloud Direct

Read 1 Arcserve Cloud Direct review

325 Views
229 Comparison Views

0% willing to recommend

Infrascale Backup & Disaste...

Read 14 Infrascale Backup & Disaster Recovery reviews

431 Views
264 Comparison Views

90% willing to recommend

Arcserve Cloud Direct

Infrascale Backup & Disaste...

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Arcserve Cloud Direct and Infrascale Backup & Disaster Recovery based on real PeerSpot user reviews.

Find out what your peers are saying about Veeam Software, Commvault, Zerto and others in Cloud Backup.

To learn more, read our detailed Cloud Backup Report (Updated: May 2025).

Buyer's Guide

Cloud Backup

May 2025

Download the complete report

Helped 851,604 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve Cloud Direct

Ranking in Cloud Backup

51st

Ranking in Disaster Recovery as a Service

15th

Average Rating

5.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Infrascale Backup & Disaste...

Ranking in Cloud Backup

48th

Ranking in Disaster Recovery as a Service

8th

Average Rating

9.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Backup and Recovery (63rd), Disaster Recovery (DR) Software (29th), SaaS Backup (42nd)

Mindshare comparison

As of May 2025, in the Cloud Backup category, the mindshare of Arcserve Cloud Direct is 0.3%, down from 0.3% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup

Featured Reviews

reviewer1321896

Junior Service Desk Operator at a cloud solution provider with 11-50 employees

Good backup retention but it is not a reliable platform and it doesn't giving any sort of alerts that things are not working

StorageCraft wasn't getting full backup coverage. It was backing up around 1 to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working. The majority of stuff wasn't backed up, so we really weren't happy with them. That's when we went on the look for a new solution.

Read full review

Harry Vining

Owner at Vtek Systems

The overall ease of use and ease of management using the dashboard is excellent

I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup retention was pretty good. Being able to archive users who had been backed up, is a good functionality. Even if they've been deactivated it'll keep the backups and keep them protected."

"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."

"The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal."

"Get Infrascale and talk to their team. They will support you, and they will make you the happiest customer out there."

"Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features. If our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go."

"The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."

"Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."

"The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."

"For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale."

More Infrascale Backup & Disaster Recovery pros

Cons

"StorageCraft wasn't getting full backup coverage. It was backing up around one to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working."

"In terms of what I would like to see, it would be to make the solution available across multiple clouds."

"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."

"I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out."

"When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups."

"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

"One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered."

"I would like to see more features for the section on the viruses and maybe another in reference to two-factor authentication."

"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."

More Infrascale Backup & Disaster Recovery cons

Pricing and Cost Advice

Information not available

"I appreciate their pricing. We went for this solution for its pricing."

"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."

"The licensing is based on how much data you have plus what appliances you need."

"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."

"The pricing is fair, and they are interested in working with MSPs as part of their market."

"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."

"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."

More Infrascale Backup & Disaster Recovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Backup solutions are best for your needs.

See recommendations

851,604 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

17%

Computer Software Company

17%

Real Estate/Law Firm

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Infrascale Platform?

I appreciate their pricing. We went for this solution for its pricing. If a colleague at another organization is considering Infrascale Backup & Disaster Recovery but is concerned about the pri...

See all answers

What needs improvement with Infrascale Platform?

I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out. I have another call scheduled with one...

See all answers

What is your primary use case for Infrascale Platform?

We're using Infrascale Backup & Disaster Recovery for disaster recovery and onsite backup from various server environments such as VMware and Microsoft Azure.

See all answers

Comparisons

No data available

Veeam Data Platform vs Infrascale Backup & Disaster Recovery

Compared 56% of the time

Zerto vs Infrascale Backup & Disaster Recovery

Compared 22% of the time

Atempo Live Navigator vs Infrascale Backup & Disaster Recovery

Compared 22% of the time

More Infrascale Backup & Disaster Recovery Competitors

Product Reports

Buyer's Guide

Cloud Backup

May 2025

Download Arcserve Cloud Direct product report

Buyer's Guide

Infrascale Backup & Disaster Recovery

May 2025

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Also Known As

StorageCraft Cloud Services, StorageCraft Disaster Recovery Services, StorageCraft Cloud Backup, Arcserve Cloud Services, Zetta Cloud Backup

Infrascale Platform

Overview

Arcserve Cloud Direct is used for safeguarding data through backup and disaster recovery, swiftly restoring critical data and systems to ensure minimal downtime. It integrates cloud-based management and automated data protection with reliable efficiency.

Arcserve Cloud Direct offers a powerful solution for data protection with automated backup and disaster recovery features. Users appreciate its seamless integration with platforms, emphasizing its reliability and efficiency in preventing data loss. The straightforward setup and intuitive dashboard enhance its usability, while robust security measures safeguard data integrity. Despite its high performance and swift recovery times, users suggest improvements in customer support and reliability of technical assistance. Some face challenges with initial setup complexity, pointing out the need for clearer documentation and more robust features.

What are the most important features of Arcserve Cloud Direct?

Reliable data backup: Ensures consistent data protection and secure storage.
Seamless disaster recovery: Facilitates quick recovery of critical systems and data.
Easy scalability: Allows for flexible and straightforward scaling to meet growing data demands.
Intuitive dashboard: Simplifies management and monitoring of backup and recovery processes.
Robust security: Protects sensitive data against cyber threats and unauthorized access.

What benefits should users look for in reviews?

Efficient performance: Fast recovery times minimize downtime and maintain business continuity.
Comprehensive support: Assistance in resolving issues and optimizing usage.
Reliability in protecting data: Consistently prevents data loss and ensures accessibility.
Ease of setup: Quick and straightforward implementation without significant technical hurdles.
Scalability: Ability to adjust storage needs as data requirements grow.

Arcserve Cloud Direct's integration capabilities make it suitable for industries with extensive data protection needs, including finance, healthcare, and education. These sectors benefit from its efficient disaster recovery solutions and robust security features, ensuring compliance and safeguarding sensitive information. By offering scalable data protection services, Arcserve Cloud Direct supports businesses in maintaining operational continuity and achieving their data management goals.

Arcserve

Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers.

SaaS BACKUP

Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment.

ENDPOINT BACKUP

Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats.

SERVER BACKUP AND DISASTER RECOVERY

Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard.

Infrascale

Sample Customers

Lion

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Find out what your peers are saying about Veeam Software, Commvault, Zerto and others in Cloud Backup. Updated: May 2025.

DOWNLOAD NOW

851,604 professionals have used our research since 2012.

See our list of best Cloud Backup vendors, best Disaster Recovery as a Service vendors, and best Disaster Recovery (DR) Software vendors.

We monitor all Cloud Backup reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.