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Atera vs Vision Helpdesk comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Atera
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (15th), Network Monitoring Software (39th), IT Infrastructure Monitoring (45th), IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (6th), Patch Management (13th), AIOps (24th), Agentic Automation (13th), Autonomous Endpoint Management (5th)
Vision Helpdesk
Average Rating
10.0
Reviews Sentiment
7.1
Number of Reviews
3
Ranking in other categories
Help Desk Software (31st), IT Service Management (ITSM) (30th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
NC
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
MF
CTO at a cloud solution provider with 11-50 employees
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AARI is very convenient, and that is their biggest selling point."
"Automation Anywhere (AA) is really fast on the development side. It's an efficient and intelligent RPA tool, with a good engine and good connectors."
"The interface is a lot better than a lot of other tools which are out there."
"I implemented AA in different environments, the AA installation is the smoothest compared to other RPA software installs."
"We have seen AA bringing immense value to the clients once operational. Bot deployment is easy and controlling Access is easy with RBAC With Recent additions. User groups and user management is on par with tools like Blue Prism & UiPath."
"Being the end user, we didn't really have to get into a learning curve as such since our vendor partners were able to map everything for us as per our requirements. There was not much training that we had to do."
"Automation Anywhere has significantly helped us achieve our automation goals, mainly by reducing costs, which alleviates organizational burdens."
"I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"Atera has saved us a lot of time."
"Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"Atera has helped me to provide more accurate solutions based on a given problem."
"All corporations that have an IT department should look into and utilize this solution."
"The savings have been astronomical."
"It is reliable, and when it is working, it works without issues."
"Customer service has been one of the best for any software provider we have seen; any issue we had was solved quickly."
"If you are looking for an affordable solution for your business but want all the features of something you would expect to pay highly for, choose Vision Helpdesk! Trust me - you won't look back!"
"Vision Helpdesk has a very small price but has many functions, and compared with others their price is 3-5x lower for similar functionality."
 

Cons

"Automation Anywhere can be improved by reducing the time of the processes and enhancing the efficiency of people."
"When they develop the product, they don't always provide all the necessary details that a customer needs to implement the product."
"The setup is complex because there is a lot of customization."
"Excel automation or the activities for Excel is an area of improvement."
"OCR technology could be more inclusive by offering a wider range of supported languages, as its current selection is limited."
"The inclusion of word packages would help us to extract data from Word and automate word-related activities easily."
"The AISense recorder in Automation Anywhere needs improvement in resilience and OCR capabilities, particularly in comparison to UiPath's superior OCR functionality."
"In Automation Anywhere, the logging process is manual. We have to manually log each instance where the bot fails or the progress of a task. Automating this through a new feature would help developers simplify their development process."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"I would like to see more mobile device management. iPad is a big one."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"It should improve its processes."
"The one thing that could do with improvement is the reporting."
"I think I'd like to see a more user-friendly interface in the user-ticket view."
"Their live-chat support needs work."
 

Pricing and Cost Advice

"In most of the cases, the product value is very good. If the infrastructure, implementation, and framework are good, then generally, the client can get a good return on investment."
"They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes."
"The licensing fees are approximately $10,000 USD for between five and ten users."
"I've seen the price vary by whether the client is going to scale and adopt a tool."
"The pricing is fair. My company is part of a big organization, so the pricing is very advantageous."
"Costs savings have been seen by employing bots for multiple shifts instead of people."
"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"As an internal IT, it's gold right there. It is money in the bank."
"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."
"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."
"The price is reasonable for what we require."
"The solution cost approximately $200 Canadian per month."
"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."
"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Comms Service Provider
13%
Construction Company
10%
Educational Organization
8%
Outsourcing Company
8%
Comms Service Provider
22%
Outsourcing Company
13%
Construction Company
13%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% ...
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers,...
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread acros...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
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Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
Find out what your peers are saying about Atera vs. Vision Helpdesk and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.