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Aternity AppInternals [EOL] vs Oracle Real User Experience Insight comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aternity AppInternals [EOL]
Average Rating
8.2
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Oracle Real User Experience...
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
Application Performance Monitoring (APM) and Observability (57th)
 

Featured Reviews

reviewer1374792 - PeerSpot reviewer
IT Support Specialist at a real estate/law firm with 1,001-5,000 employees
Great for visibility but lacks many features and difficult to update
We're customers. We don't have a special relationship with the company. I am the operation's application administrator. At the moment, the solution is monitoring the applications that we want it to monitor. We're not looking at it on a daily basis. We just use it here and there. The challenge we have is that we believe that Dynatrace can address some tasks we'd like done that are not possible to execute on this solution. Dynatrace includes monitoring of not just the logs, but the applications as well. Dynatrace also makes us include firewalls, etc. We could have it so there are end to end solutions or identifications within the process. What we have right now is only the app server as well as the database server and its connectivity. The solution does save time that's caused when creating SQL coding. However, there are some issues around AppInternals changing the code and giving us issues. From the point of view of the top management, we want a more permanent solution. We want to identify what causes issues and we are looking for a more end-to-end solution. That is why we are looking at Dynatrace. I don't know if I have any advice for other organizations. The experience I have is only based on my own limited experience. However, I believe that the application has the potential to be really good if it identifies what is really important to an organization. It's still sort of half-baked without AppResponse. Without the other key features in infrastructure, like the network, firewalls, and proxies, it's lacking. It's not fully complete. I'd rate the solution six out of ten. It addresses some of our needs, but there's a lot lacking that could be added to make it a fuller, more interesting product.
AKM Rezaul Karim - PeerSpot reviewer
Deputy General Manager at Thakral
Provides you with powerful analysis of your network and business infrastructure
There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like it that one can match IPs with the application name."
"The product is very useful to find problems in middleware for the application servers, especially agent instrumentation and management is user friendly."
"My advice to others would be to use this solution for monitoring."
"We just control on the backend of AppInternals what we want to instrument and what we don't want to instrument."
"Mean time to isolate a problem has dropped by 50-75% in each region since we've deployed the Riverbed SteelCentral suite."
"Synthetic transactions, WMI and SNMP query capability."
"The most valuable aspect of this solution is the integration with their other systems. It's easy to understand and it points out the relevant problems in the enterprise."
"The capability of analysing each individual transaction captured to a very low level detail (method call/line of code)."
"The most valuable feature is the ability to Drill down to webpage actions."
"Before RUEI came in, the users from production took hours to resolve issues, or couldn't end up finding a root cause."
"Customer satisfaction higher than before."
"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."
"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."
"ORUEI lets you create a dashboard that shows you insight into the user experience."
"Even if you don't have a QA tool, you can automate a lot of the quality assurance functions through ORUEI."
 

Cons

"We'd like to be able to find out performance problems on application class and methods."
"It would be great if the solution could offer fixed bundles and more features."
"The recording mechanism for synthetic transactions could be improved as well."
"The technical support is not very good and should be improved."
"We have put in a request as an enhancement that we would like to search for items. If we're searching for a URL and we want to know was it a get or was it a post."
"There are some functional bugs when using TTW and making report queries (to generate graphs)."
"The admin dashboard could be easier as it takes a little bit of time to get used to it."
"We had issues with the end-to-end view of unique customer: reviewing end-to-end customer problems to see where a problem is about customer, code, DB or network."
"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."
"The application resource usage has increased due to using RUEI."
"It is a bit complex for newbie."
"Licensing is very expensive for this solution."
"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."
"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."
 

Pricing and Cost Advice

"The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it."
"The licensing model for v9 is better where it is an individual license per server, while v10 licenses are per JVM/ .NET and server instance. The latter model appears to be the model that other APM vendors are using."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
17%
Performing Arts
10%
Construction Company
7%
Financial Services Firm
21%
Construction Company
12%
Comms Service Provider
11%
Outsourcing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise7
No data available
 

Also Known As

SteelCentral AppInternals, OPNET ACE, AppInternals Xpert
Oracle Real User Experience Insight, Oracle RUEI
 

Overview

 

Sample Customers

National Instruments, Allianz
Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: October 2026.
918,957 professionals have used our research since 2012.