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Atlassian Confluence vs Igloo comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
Igloo
Average Rating
8.4
Number of Reviews
3
Ranking in other categories
Enterprise Intranet (6th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 16.3%, up 12.6% compared to last year.
Igloo, on the other hand, focuses on Enterprise Intranet, holds 7.7% mindshare, up 7.5% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence16.3%
SharePoint22.1%
Drupal15.9%
Other45.699999999999996%
Corporate Portals (Enterprise Information Portals)
Enterprise Intranet Mindshare Distribution
ProductMindshare (%)
Igloo7.7%
SharePoint24.1%
MangoApps10.9%
Other57.3%
Enterprise Intranet
 

Featured Reviews

PR
GM at a real estate/law firm with 501-1,000 employees
Collaborative workspace has improved cross-team documentation and now supports structured projects
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company using Atlassian Confluence needs to have a very clear structure for where information will be organized. As I mentioned, we have subsections that contain the same information, which makes searching problematic. When you search for a project, you suddenly get fifteen pages about the same project, which does not make sense. A lot of these issues lie with the site owner who needs to be more structured in their usage of the tool. Atlassian Confluence is used during meetings, especially during product evaluations where we work on collaborative projects. We also use it as a note dashboard for brainstorming and similar activities.
it_user639447 - PeerSpot reviewer
Social Media Coordinator at a non-profit with 1-10 employees
The most valuable feature is the ability to create team spaces. Many users have requested a live-edit option for documents.
With many team members all around the world in different time zones, we found that working together in a structured space, rather than over email, was less chaotic. We also found that the information was better documented and organized in Igloo. To be specific: Many users have requested that Igloo implement a live-edit option for documents, such as Google Docs. This would improve the product because for now one has the option to reserve a document, edit it, and then upload an updated version meaning other team members have to wait for one person to be done before adding their contribution. If there were such a feature it would allow for more immediate direct collaboration between members of the community. However, Igloo keeps track of previous versions of the document so this feature is useful as well to see how collaboration progresses between team members.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of use has been one of the most valuable features. It has a very simple wiki."
"The ease of use makes it accessible for all users."
"The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting."
"It is very easy to use and setup."
"The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals."
"It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area."
"The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else."
"At the moment, Atlassian Confluence is the best team product you can buy."
"It gives us the ability to create "spaces" for our schools."
"Igloo was the cheapest and had the best set of functions useful for our purposes."
"Customer Service: Excellent customer service, responsive, hand-holding if needed."
 

Cons

"There's room for improvement in the way folders are structured in Atlassian Confluence."
"Nowadays, the standard for documentation for developers is mostly in Markdown, so pretty much everything we can do is in the Markdown language. The support for Confluence to import something that's in Markdown is not that great."
"I would like to see the text editor upgraded from its current limited abilities."
"You need to buy a full license for your entire organization, even though you only need a plugin for two people."
"That user management and subscriptions management was a bit painful, especially in larger environments."
"I've always found search to be buggy."
"An area for improvement would be the intuitiveness of using the features, especially if you want to customize."
"Working with 3rd party content i.e. MS Office, PDF files, email integration."
"I look forward to an update to their text editor."
"Hoping they include "the ability to communicate and have face time" within your own space."
"We had difficulties getting everyone to work with the online software so as to get the best out of it."
 

Pricing and Cost Advice

"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"Maybe we're only using 10% of it, but we have to pay for everything."
"Licenses are quite expensive"
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"We have to pay licensing fees."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"In my opinion, it's worth the investment"
"For us, it's free to use. We don't pay any licensing."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Comparisons

 

Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Asian Art Museum, The Keg, Giant Agency, Siegel+Gale, San Francisco Symphony, Top Golf, Women Tennis Association
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: October 2026.
920,769 professionals have used our research since 2012.