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Avada Software Infrared360 vs BMC TrueSight comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
74th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (34th)
BMC TrueSight
Ranking in Application Performance Monitoring (APM) and Observability
30th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Event Monitoring (7th), IT Infrastructure Monitoring (24th), Cloud Monitoring Software (26th), AIOps (16th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.3% compared to the previous year. The mindshare of BMC TrueSight is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
BMC TrueSight1.7%
Avada Software Infrared3600.5%
Other97.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."
"It has role-based access to queues, giving us more insights into problems."
"The ability for development teams to have access to their MQ queues has freed us up as administrators to do things other than chase down an application’s message for research purposes."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"I highly recommend Infrared360 for an all-in-one IBM MQ tool."
"It's a really good tool and most of the issues we've got, they've either fixed or they're fixing to fix."
"The Event Management is outstanding; still is the most interesting part of the product."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The BMC TrueSight platform wins probably 80 percent of the time if you look feature by feature."
"This is the best product so far I have ever experienced."
"We can verify uptimes as another source of keeping devices in compliance."
"Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass."
 

Cons

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We definitely need a better overview in terms of a dashboard giving us insights."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The UI for the end users could be improved and more flexible than it is now."
"More modules for less popular applications and better documentation."
"BMC TrueSight Operations Management could improve the reporting."
"The solution's support service could be better."
"The L1 and L2 support team need improvement in terms of product knowledge, but most of the time, they're always available and always trying to help us out."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"Cost is an issue with BMC TrueSight Operations Management."
 

Pricing and Cost Advice

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Start small, then increase licensing later as per your demand."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
15%
Comms Service Provider
9%
Outsourcing Company
6%
Financial Services Firm
22%
Outsourcing Company
11%
Construction Company
10%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise6
Large Enterprise24
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
What is your primary use case for BMC TrueSight Operations Management?
I work with BMC TrueSight and have been using it for eight-plus years.
 

Also Known As

Infrared360
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about Avada Software Infrared360 vs. BMC TrueSight and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.