No more typing reviews! Try our Samantha, our new voice AI agent.

Avaya IX Meetings vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
23rd
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.5%, up from 0.7% compared to the previous year. The mindshare of Zoom Workplace Business is 7.0%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business7.0%
Avaya IX Meetings1.5%
Other91.5%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the share information function."
"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"Interesting collaboration features."
"The best features of Zoom include its ease of use due to an intuitive interface, which makes it suitable for both personal and professional use."
"Zoom is easy to use and makes it easy to communicate with people remotely in meetings."
"Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information."
"It saves us so much time not having to travel great distances."
"The most valuable feature is the compatibility with most browsers and multiple devices, with decent performance on Android and iOS devices where people can seamlessly log in to meetings."
"The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
"like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
"The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance."
 

Cons

"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"Avaya IX Meetings' deployment is complex."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"Increase in participant numbers reduces quality of video and sound."
"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"Regarding Zoom Workplace Business's scalability, I think there is some limitation on the number of users."
"Zoom could improve by allowing multiple users to share their screens at the same time."
"There are some security issues with Zoom, which is something that needs to be resolved."
"I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
"There are occasional latency, sound and audio quality difficulties."
"The security needs to be improved."
"The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."
"The interface could be more user-friendly."
 

Pricing and Cost Advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"Avaya IX Meetings' licensing costs are monthly."
"We do not incur any licensing costs, as we use the free version."
"The personal version is free. However, there are fees required to use the solution for business."
"We generally have a strict budget so the pricing for Zoom is reasonable."
"I am using the free version of Zoom."
"Licensing fees are paid on a yearly basis."
"Zoom is free."
"There is a free version of Zoom which allows you a certain limited amount of time usage and there is a corporate version of the solution where you have to pay."
"We have an annual subscription to the solution. The price could be reduced."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
908,858 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Construction Company
12%
Financial Services Firm
10%
Outsourcing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise110
 

Questions from the Community

Ask a question
Earn 20 points
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Also Known As

Flare, Avaya Flare
No data available
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Avaya IX Meetings vs. Zoom Workplace Business and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.