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Avaya IX Meetings vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
15th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
178
Ranking in other categories
Enterprise Social Software (2nd)
 

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.6%, up from 0.7% compared to the previous year. The mindshare of Microsoft Teams is 3.1%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.1%
Avaya IX Meetings1.6%
Other95.3%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"I like the share information function."
"Interesting collaboration features."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"The video calling is as interesting as Skype, but with a lot more functions with better and easier communication."
"In terms of administrating through Office 365, I like the administration panel, the configuration is easy and powerful, and its integration within Microsoft is very good."
"SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
"Arranging online meetings is the most valuable feature of Microsoft Teams."
"When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
"The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
"The integration of online jobs and documents is one of the most valuable aspects of the solution. The ability to integrate tasks and to assign tasks to certain people is great."
"I use the solution for messaging and chatting."
 

Cons

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"Increase in participant numbers reduces quality of video and sound."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"Avaya IX Meetings' deployment is complex."
"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."
"The only thing that can be improved is that when you are talking one on one, there is no recording facility."
"The solution needs to improve the APIs."
"It is challenging to navigate the setting for the screen-sharing feature."
"Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."
"I think the solution would be improved by giving people the ability to call into meetings."
"I would like to see Outlook options added to this solution."
"The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."
 

Pricing and Cost Advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"Avaya IX Meetings' licensing costs are monthly."
"We are using the free version of the solutions."
"The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis."
"If you have content that requires more security and you want to use it in a more secure manner, with more protection, then it will come at a higher cost."
"The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required."
"Microsoft Teams is priced less than other solutions, such as Bridge."
"I rate the tool's pricing a six out of ten. Its pricing is fixed."
"I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive."
"Its pricing is reasonable."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Construction Company
13%
Manufacturing Company
8%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise73
 

Questions from the Community

What needs improvement with Avaya IX Meetings?
Avaya IX Meetings' deployment is complex.
What is your primary use case for Avaya IX Meetings?
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text mess...
What is your experience regarding pricing and costs for Microsoft Teams?
When we pay for Microsoft Teams, it is always expensive. I do not know exactly how much the license is, but when we pay, it is always expensive.
What needs improvement with Microsoft Teams?
There are too many features in Microsoft Teams, and I think it is not good. I believe they should have fewer features in Microsoft Teams and limit it to calls, presentations, and sharing, similar t...
What is your primary use case for Microsoft Teams?
My main use cases for Microsoft Teams are for meetings and calls. I have not yet used it for collaboration.
 

Also Known As

Flare, Avaya Flare
MS Teams
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Avaya IX Meetings vs. Microsoft Teams and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.