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Avaya IX Meetings vs Microsoft Teams comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
23rd
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
180
Ranking in other categories
Enterprise Social Software (2nd)
 

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.5%, up from 0.6% compared to the previous year. The mindshare of Microsoft Teams is 3.8%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.8%
Avaya IX Meetings1.5%
Other94.7%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"Interesting collaboration features."
"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"I like the share information function."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"Sharing screens is valuable."
"The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment."
"The solution is simple and present in many devices at one time."
"Microsoft Teams positively impacts my organization as it is feature-rich, helping us with better collaboration on a quick note with a good turnaround time, facilitating decision-making when we require a quick connect and providing the same kind of feeling over Microsoft Teams to connect people with better quality video and audio, regardless of physical availability."
"It's a very simple software that's very easy to understand."
"I have participated in meetings with up to 500 people during all-team meetings, and it worked without any issues."
"The Audio Call feature is its most valuable feature."
"The product is very user-friendly."
 

Cons

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"Avaya IX Meetings' deployment is complex."
"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"Increase in participant numbers reduces quality of video and sound."
"Currently, the product limitations are keeping us from migrating to expanding its use."
"Inability to call into meetings."
"The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."
"There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."
"The product is immature and lacks some of the features and functionality you would expect in a collaboration tool."
"I have faced some issues with Microsoft Teams on the Citrix platform where we have issues every day."
"The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools."
"Lacking in more complex hierarchies for files and teams."
 

Pricing and Cost Advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"Avaya IX Meetings' licensing costs are monthly."
"It is the standard license which is part of many Office packets."
"I rate Microsoft Teams an eight out of ten for its pricing."
"I would rate the product's pricing an eight out of ten."
"The tool is cheaper than Google Meet. I rate it a three out of four."
"Microsoft Teams comes with a yearly subscription, which is not very expensive."
"We don't have to pay for the solution."
"Microsoft Teams’s pricing is low."
"Pricing is free to a threshold and then after that you have to license per user."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Construction Company
12%
Outsourcing Company
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise75
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Microsoft Teams?
Pricing for Microsoft Teams has been good so far. My team does not manage Microsoft Teams pricing or how the licensing is being done, but I know there is a Microsoft E3 license that gives you acces...
What needs improvement with Microsoft Teams?
The only thing that frustrates me using Microsoft Teams is where I'm not able to properly integrate some applications, such as some chatbots, to Microsoft Teams. Apart from that, Microsoft Teams ha...
What is your primary use case for Microsoft Teams?
My main use case for Microsoft Teams is for chats and meetings, majorly to schedule meetings, and those are the major things for chat and to schedule meetings. A recent scenario where I typically u...
 

Also Known As

Flare, Avaya Flare
MS Teams
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Avaya IX Meetings vs. Microsoft Teams and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.