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AWS Step Functions vs OpenText Process Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Step Functions
Ranking in Business Process Management (BPM)
11th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
Workload Automation (9th)
OpenText Process Automation
Ranking in Business Process Management (BPM)
25th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Business Process Management (BPM) category, the mindshare of AWS Step Functions is 1.4%, down from 2.1% compared to the previous year. The mindshare of OpenText Process Automation is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
AWS Step Functions1.4%
OpenText Process Automation1.1%
Other97.5%
Business Process Management (BPM)
 

Featured Reviews

YM
Senior Software Engineer at a tech services company with 10,001+ employees
Central orchestration has streamlined complex data workflows and now drives timely aviation alerts
The best features AWS Step Functions offers include the ability to deploy it via code. It helps us orchestrate anything that we want. Even if we have Glue jobs for another use case or Lambda that we are currently looking forward to, we are using Lambda to take DynamoDB data for real-time sales monitoring, then it goes to our S3 bucket. We have multiple workflows that are orchestrated by AWS Step Functions, and at the core, the main functionality is based on different frameworks. We have an Athena complete workflow, Glue job-based workflow, and a separate Lambda-based workflow. All of these are separately handled in AWS Step Functions. This is a good point and again with the inbuilt facilities of it, including how we can construct those workflows and add up a catch state or roll back or do multiple iterations using the Map state, that is very helpful for us.The Map state feature has specifically helped my team create a rollback state of the data since we were dropping some of our data assets. In case we want them back, we just wanted to do this. We took a particular layer and provided the data list, including the tables list, and using the Map state, we iterated over this list and one by one we did the backups of this data at the concurrency of five tables in a single execution. The Catch state, on the other hand, allows us to identify any error immediately. If we encounter an error, the Catch state immediately picks it up and we integrated webhooks or email notifications. That is how we are able to identify immediately if we face any error. At the core of our data engineering platform, AWS Step Functions sit at the topmost core of whatever pipelines we have. It is a main orchestration tool for us and helps us save costs. It is a key component of our engineering platform.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration capability is easy, whereas building state machines is tricky."
"The number of historical events is great."
"Overall, I would rate AWS Step Functions at least nine out of ten."
"What I like the most about Amazon Step Functions is how easy it is to use."
"The JSON app launched recently allows us to define data execution more easily."
"At the core of our data engineering platform, AWS Step Functions sit at the topmost core of whatever pipelines we have, is a main orchestration tool for us, helps us save costs, and is a key component of our engineering platform."
"It's a general solution that you can adapt to your own needs and is simple to use. We like that it can be integrated with everything in the AWS suite, and that the creation of the pipeline can be done using the graphical user interface."
"It is a scalable solution."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"One of the most useful features is the code is customizable, we can make it our own."
"Its customer support is reliable and easy to approach."
 

Cons

"If AWS Step Functions keeps adding more integrations, it would be even better."
"I think AWS Step Functions is good, but the UI in the console can be much more user-friendly."
"The pricing of the solution can be improved."
"The price and support are areas with shortcomings where the solution needs to improve."
"One area for improvement is the payload size. Currently, I sometimes have to save data as a file since I cannot pass it within Step Functions, necessitating caching in processes."
"There is room for improvement in terms of integration with other products. It would benefit from more integration with different applications or services."
"It is difficult to suggest improvements at the moment."
"Increasing the payload size would be beneficial."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The crucial missing element is the archival function."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"AppWorks is pretty expensive."
"OpenText needs improvements in its integration model to align with newer integration types."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"There is room for improvement in the pricing structure."
"AppWorks could be improved by including BPM simulation."
 

Pricing and Cost Advice

"The solution's price is reasonable."
"The solution is expensive."
"AppWorks is pretty expensive."
"There is a user-based perpetual license."
"The price is on the higher side."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
9%
Comms Service Provider
6%
Insurance Company
6%
Financial Services Firm
10%
Construction Company
10%
Comms Service Provider
8%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business7
Large Enterprise3
 

Questions from the Community

What is your primary use case for Amazon Step Functions?
My main use case for AWS Step Functions is in our data platform where we are trying to generate alerts. For generating the alerts, we are getting the data on a daily basis. This is mainly for the a...
What advice do you have for others considering Amazon Step Functions?
I rate AWS Step Functions a nine out of ten on a scale of one to ten. I chose a nine out of ten because it is basically everything that we are really looking for. It is a great service and a great ...
What is your experience regarding pricing and costs for Amazon Step Functions?
AWS Step Functions helps us save costs as it is a self-managed service and is serverless. We look out for the inbuilt services that are orchestrated via AWS Step Functions, and we only pay for that...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What is your primary use case for OpenText AppWorks?
We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...
 

Also Known As

Amazon Step Functions, Step Functions
No data available
 

Overview

 

Sample Customers

Alpha Apps, The Guardian, SGK, Bigfinite
Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Find out what your peers are saying about AWS Step Functions vs. OpenText Process Automation and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.