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AWS Step Functions vs OpenText Process Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Step Functions
Ranking in Business Process Management (BPM)
12th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Workload Automation (10th)
OpenText Process Automation
Ranking in Business Process Management (BPM)
26th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Business Process Management (BPM) category, the mindshare of AWS Step Functions is 1.4%, down from 2.3% compared to the previous year. The mindshare of OpenText Process Automation is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
AWS Step Functions1.4%
OpenText Process Automation1.2%
Other97.4%
Business Process Management (BPM)
 

Featured Reviews

reviewer2706945 - PeerSpot reviewer
Assistant Manager at a tech vendor with 10,001+ employees
Orchestration and integration simplify processes with seamless stability and reliability
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and through visual. My main task is to develop flows. I have only implemented AWS Step Functions with AWS services, not with any third-party tools. The integration between AWS Step Functions and other AWS services is excellent, working seamlessly with EventBridge, Glue jobs, and databases. I have not encountered any challenges with customers regarding AWS Step Functions that needed me to find a workaround. The pricing of AWS Step Functions is moderate and not particularly costly. AWS Step Functions is affordable for small, medium, and enterprise businesses as an orchestration tool. I have not used any documentation, manuals, or guides for AWS Step Functions as it's very simple to implement. When help is needed, I consult Stack Overflow or AI for commands. Overall rating for AWS Step Functions: 9 out of 10.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable...The solution is easy to scale."
"What I like the most about Amazon Step Functions is how easy it is to use."
"If you want to create a workflow to call one Lambda function after another, and other serverless features, it could save you a ton of money. That's for sure."
"The integration capability is easy, whereas building state machines is tricky."
"It's a general solution that you can adapt to your own needs and is simple to use. We like that it can be integrated with everything in the AWS suite, and that the creation of the pipeline can be done using the graphical user interface."
"It's Amazon, it's scalable."
"The number of historical events is great."
"It has enabled my organization to create workflows with a lot of different AWS services; it's a general solution that you can adapt to your own needs and is simple to use."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"The stability has been perfect over the years; there are no bugs or glitches, it doesn't crash or freeze, it's reliable, and the performance is good."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"Its customer support is reliable and easy to approach."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
 

Cons

"The solution's pricing could be cheaper. It is cheaper than Airflow."
"The pricing of the solution can be improved."
"It is hard to coordinate the declaratory language."
"The interface can sometimes feel limited, as we're unable to see what AWS is running behind the scenes."
"I would like to see more data transformation features in Amazon Step Functions like additional operators and logic."
"Setup took about one day. We had some errors to understand in the beginning, but now everything is working good."
"It is difficult to suggest improvements at the moment."
"One area for improvement is the payload size. Currently, I sometimes have to save data as a file since I cannot pass it within Step Functions, necessitating caching in processes."
"There is room for improvement in the pricing structure."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"The UI for the solution is complex, and it would be better to go for Openpath and Angular or use another BPM engine."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"OpenText needs improvements in its integration model to align with newer integration types."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"AppWorks is pretty expensive."
 

Pricing and Cost Advice

"The solution is expensive."
"The solution's price is reasonable."
"The price is on the higher side."
"There is a user-based perpetual license."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"AppWorks is pretty expensive."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
10%
Insurance Company
6%
Computer Software Company
6%
Insurance Company
13%
Financial Services Firm
10%
Construction Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business7
Large Enterprise3
 

Questions from the Community

What do you like most about Amazon Step Functions?
The integration capability is easy, whereas building state machines is tricky.
What is your primary use case for Amazon Step Functions?
My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagram creation, and creating a flow for multiple Glue jobs to run a single pipeline.
What advice do you have for others considering Amazon Step Functions?
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and th...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What is your primary use case for OpenText AppWorks?
We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...
 

Also Known As

Amazon Step Functions, Step Functions
No data available
 

Overview

 

Sample Customers

Alpha Apps, The Guardian, SGK, Bigfinite
Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Find out what your peers are saying about AWS Step Functions vs. OpenText Process Automation and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.