AWS X-Ray vs Splunk ITSI (IT Service Intelligence) comparison

Amazon Web Services (AWS) and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #18 with an average rating of 7.4, while Splunk is ranked #10 with an average rating of 8.5. Amazon Web Services (AWS) holds a 1.3% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

AWS X-Ray

Read 11 AWS X-Ray reviews

4,768 Views
4,577 Comparison Views

90% willing to recommend

Splunk ITSI (IT Service Int...

Read 63 Splunk ITSI (IT Service Intelligence) reviews

4,810 Views
3,078 Comparison Views

98% willing to recommend

AWS X-Ray

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

AWS X-Ray and Splunk ITSI compete in the realm of IT monitoring and analysis. Splunk ITSI appears to have the upper hand due to its comprehensive feature set and advanced analytics.

Features: AWS X-Ray offers detailed tracing, debugging features for distributed applications, and focused capabilities for tracing events. Splunk ITSI provides advanced analytics, correlation features, and the ability to monitor end-to-end service health.

Room for Improvement: AWS X-Ray needs better integration with other AWS services, more extensive analytics capabilities, and expanded functionality. Splunk ITSI requires improvements in performance, usability for complex data visualization, and refinements to its robust feature set.

Ease of Deployment and Customer Service: AWS X-Ray is easier to deploy and integrates well within AWS ecosystems, with positive customer support. Splunk ITSI has a more complex deployment process but supports a broader range of environments and offers commendable customer service.

Pricing and ROI: AWS X-Ray is cost-effective with lower setup costs and faster ROI, perceived as reasonably priced for its features. Splunk ITSI, although more expensive, justifies its cost with extensive features and robust performance, leading to a higher long-term ROI.

To learn more, read our detailed AWS X-Ray vs. Splunk ITSI (IT Service Intelligence) Report (Updated: April 2026).

Buyer's Guide

AWS X-Ray vs. Splunk ITSI (IT Service Intelligence)

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS X-Ray

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS X-Ray is 1.3%, down from 3.4% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
AWS X-Ray	1.3%
Other	97.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Allan Møller

Consult Manager at Conscia

Provides quick insights into service interactions and identifies bottlenecks effortlessly

The challenges we faced with AWS X-Ray were that some of the AWS services we were using did not support it, which we discovered at a later stage. This was potentially a design consideration we should have known about, requiring us to redeploy some services in another SKU version to get it functioning. This is the only challenge, as AWS X-Ray is relatively new. It is important to consider that not all AWS services support it out of the box. My recommendation for AWS X-Ray would be broader support. We have been working in a relatively small area of AWS, using approximately six or seven services, so I have not explored all other available services. In general, the more services it supports, the better it would be. AWS X-Ray should be able to support more services for improved functionality.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would give AWS X-Ray a nine out of ten overall."

"It is a very scalable solution."

"AWS X-Ray is a strong solution and has a smooth integration process."

"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."

"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."

"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."

"AWS X-Ray's endpoints and user monitoring are considered the most valuable features."

More AWS X-Ray pros

"The predictive analysis feature is quite useful, as it helps identify potential issues before they impact services and allows for proactive action."

"Splunk ITSI (IT Service Intelligence) positively impacts my organization by predicting many failures beforehand, helping us save money and preventing business disruptions by allowing us to address issues early."

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"Our mean time to detect is down to five minutes."

"It has saved me a lot of money and a lot of time."

"The best feature I found in Splunk ITSI (IT Service Intelligence) is the ability to organize raw data we receive in a very particular manner as per the client's requirement, including the device name and message body."

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"They can improve how traces are sent to other providers."

"Compared to other open-source tools, AWS X-Ray needs improvement in providing discounts."

"I do not have any notes in terms of improvements."

"AWS X-Ray should improve its implementation process to make it easier for developers."

"If you have a small team, it's probably overkill."

"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

"Sometimes, the collector agents are confusing to configure initially."

"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."

More AWS X-Ray cons

"We'd like them to show more inputs on the dashboard."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"The problem becomes the price, as Splunk is an expensive product."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

"The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"When we check the service analyzer, and we have custom inputs, there are issues."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The solution is a bit expensive."

"The pricing for AWS X-Ray is a six out of ten."

"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"The licensing is based on data usage."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Splunk ITSI is expensive compared to other tools."

"Splunk ITSI is expensive."

"Splunk pricing is high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	10
Large Enterprise	43

Questions from the Community

What is your experience regarding pricing and costs for AWS X-Ray?

While I have not compared it with GCP or Azure ( /products/microsoft-azure-reviews ), AWS generally offers cost-effective services. Some services, like Athena ( /products/odyssey-software-athena-eo...

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What needs improvement with AWS X-Ray?

See all answers

What is your primary use case for AWS X-Ray?

I have been using AWS X-Ray for creating insights to our applications we have developed. It is used to correlate different services in AWS when a transaction happens, allowing us to see the flow of...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

See all answers

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Compared 10% of the time

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Compared 8% of the time

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Compared 6% of the time

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Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

AWS X-Ray

May 2026

Download AWS X-Ray product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

April 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

AWS X-Ray offers comprehensive visibility into service flow, aiding in error tracking and regulatory compliance. It enhances performance tuning and real-time tracing, allowing users to effectively analyze, debug, and monitor microservices environments.

AWS X-Ray is leveraged to correlate data effortlessly and analyze logs, providing insightful service flow visibility. It aids in debugging and meeting compliance standards. Users rely on it for identifying bottlenecks, real-time issue tracing, and monitoring latency and endpoints via performance dashboards. While integration is smooth, enhancements in navigation and broader AWS service support are needed. Improving log filtering, KPI visualization, and integration with external APIs would benefit deployments. Costs and configuration complexities also present areas for improvement.

What are the key features of AWS X-Ray?

Error Tracking: Correlating data automatically for streamlined error identification.
Service Flow Visibility: Comprehensive insights into service interactions and performance.
Performance Tuning: Identifying bottlenecks and optimizing application performance.
Real-Time Tracing: Effective tracing of requests and issues in real-time.
Latency Checks: Monitoring latency across services to ensure prompt response times.

What benefits should users look for in AWS X-Ray?

Efficient Debugging: Streamlined debugging leading to faster issue resolution.
Compliance Support: Assistance in achieving regulatory and security compliance standards.
Insightful Metrics: Access to trace metrics for detailed analysis and decision-making.
Performance Monitoring: Comprehensive monitoring capabilities for system performance.
Cost Management: Analysis of costs associated with tracing and monitoring.

Organizations in microservices environments use AWS X-Ray to gain insight into system behavior by tracing HTTP requests, monitoring performance, and identifying vulnerabilities. It is integrated with other AWS tools to enhance performance monitoring and code execution analysis, ensuring efficient detection of errors and improvement opportunities.

Amazon Web Services (AWS)

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

AWS X-Ray vs. Splunk ITSI (IT Service Intelligence)

April 2026

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