BackupAssist vs Carbonite Server comparison

BackupAssist and OpenText are both solutions in the Backup and Recovery category. BackupAssist is ranked #62, while OpenText is ranked #56. BackupAssist holds a 0.8% mindshare in BRS, compared to OpenText’s 1.0% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

1,735 Views
1,683 Comparison Views

100% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

3,168 Views
2,218 Comparison Views

100% willing to recommend

BackupAssist

Carbonite Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

BackupAssist and Carbonite Server are two prominent options for server backup solutions. Users are generally more satisfied with BackupAssist's pricing and support, but Carbonite Server's features make it a worthwhile investment for many.

Features: BackupAssist is praised for its range of features like granular restore options, flexibility with managing various storage devices, and straightforward deployment. Carbonite Server stands out for its automated backups, disaster recovery options, and minimal user interaction for comprehensive protection.

Room for Improvement: BackupAssist could enhance its cloud storage options, improve the efficiency of large backup processes, and update its user interface. Carbonite Server faces criticism for its limited customization options, complexity in setting up full disaster recovery, and the occasional sluggish performance during peak times.

Ease of Deployment and Customer Service: Deployment of BackupAssist is straightforward, with users appreciating its clear documentation and prompt customer service. Carbonite Server's deployment, while more complex, benefits from detailed setup guides and responsive support.

Pricing and ROI: BackupAssist offers a competitive initial setup cost and a quicker ROI, appealing to budget-conscious buyers. Carbonite Server demands a higher upfront investment but justifies this with long-term value through robust disaster recovery capabilities.

To learn more, read our detailed BackupAssist vs. Carbonite Server Report (Updated: April 2026).

Buyer's Guide

BackupAssist vs. Carbonite Server

April 2026

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Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in Backup and Recovery

62nd

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

MSP Backup (13th)

Carbonite Server

Ranking in Backup and Recovery

56th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (44th)

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of BackupAssist is 0.8%, up from 0.2% compared to the previous year. The mindshare of Carbonite Server is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Carbonite Server	1.0%
BackupAssist	0.8%
Other	98.2%

Backup and Recovery

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have found that the backups are usually very successful."

"I would definitely recommend this solution to others."

"We managed to have good backups which were easy to recover, and easy backup of MS Exchange and SQL databases."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"Now that we are using the solution, we get notified online when our backups are done."

More BackupAssist pros

"Technical support handled all our issues quickly and effectively."

"It seems reliable and easy to use."

"Easy verification of things is the most valuable feature."

"It does not slow down your computer or use a lot of resources as it works."

"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."

"The efficiency and convenience are excellent."

"The solution is very stable."

"Easy verification of things is the most valuable feature."

More Carbonite Server pros

Cons

"It stopped doing my backups after I did the last update on it."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"In the future I would like to see more support for Linux."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"It stopped doing my backups after I did the last update on it."

"One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines."

"Has a few problems working with snapshots time-outs and failed backups."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

More BackupAssist cons

"The Hyper-V backup has room for improvement."

"When you have to restore it, Carbonite takes a lot of time."

"I would like to see an improvement on the management user interface, as well as Kellion integrations."

"In the next release I would like to see an improvement in the auto failover option."

"They do not yet have USB recovery but they are adding it in coming releases."

"The stability has room for improvement."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"They do not yet have USB recovery but they are adding it in coming releases."

More Carbonite Server cons

Pricing and Cost Advice

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"The product pricing here in Zimbabwe is good, I cannot complain."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"We pay 9,000 dollars per year for our license."

"The solution is open source."

"Its price is reasonable."

"The pricing is between $120 and $150 per year."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

10%

Comms Service Provider

Construction Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

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Compared 5% of the time

Veeam Data Platform vs Carbonite Server

Compared 4% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 4% of the time

SugarSync vs Carbonite Server

Compared 3% of the time

Carbonite Safe Backup vs Carbonite Server

Compared 3% of the time

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Product Reports

Buyer's Guide

BackupAssist

May 2026

Download BackupAssist product report

Buyer's Guide

Cloud Backup

May 2026

Download Carbonite Server product report

Also Known As

No data available

Carbonite Recover Backup

Overview

BackupAssist is a versatile backup software offering tape and drive backups, customizable alerts, Exchange and SQL backups with options for network and cloud data storage, including AWS and Wasabi, ensuring data safety and ease of recovery.

BackupAssist provides reliable backup solutions for businesses with its intuitive interface and straightforward recovery process. It supports a range of storage media and offers cloud storage solutions. While consistently updated, it faces compatibility issues with Linux virtual machines and iSCSI connectivity. There's room for improvement in its marketing and a centralized dashboard is needed. Its Exchange backup processes require attention, and it lacks a dedicated support line, impacting user experience. Deployment covers a variety of servers including file and active directory, demonstrating flexibility in server management and backup processes.

What are the important features of BackupAssist?

Versatile Backup Options: Supports tape, drive, and cloud storage solutions including AWS and Wasabi.
Customizable Alerts: Keeps stakeholders informed with adjustable notifications.
Exchange and SQL Support: Provides dedicated support for critical applications.
Ransomware Protection: Incorporates ransomware checks to enhance security.
User-Friendly: Features an easy-to-navigate interface simplifying backup management.

What benefits should users expect in reviews?

Easy Recovery: Ensures straightforward data restoration processes.
Comprehensive Support: Knowledgebase resources aid in troubleshooting and feature evolution.
Reliable Updates: Regular updates promise continuous improvement.
Flexible Cloud Integration: Options for AWS and Wasabi cater to diverse requirements.
Stability During Power Outages: Maintains data integrity when power issues occur.

In industries, BackupAssist is implemented extensively for server backups, particularly in managing Hyper-V hosts to iSCSI devices, covering vast data volumes and supporting numerous virtual machines. It plays a crucial role in backing up essentials like Exchange, databases, payroll systems, and active directory across multiple sectors by providing on-premise and offsite data retention solutions.

BackupAssist

Carbonite Server offers robust disaster recovery and data protection, with efficient features for restoring and managing complex server environments.

With capabilities like Bare Metal Recovery and SQL granular restore, Carbonite Server supports AIX and AS/400 Series, making it versatile for different platforms. Its efficient replication and failover processes are particularly beneficial for maintaining business continuity. Users appreciate the straightforward setup, responsive technical support, and automatic updates. There is room for improvement in areas such as instant recovery, more granular user permissions, and enhanced cloud integration. Managed service providers find it useful for offering reliable cloud and on-premises backup solutions.

What are the key features of Carbonite Server?

Bare Metal Recovery: Simplifies full system recovery with minimal user intervention.
SQL Granular Restore: Enhances precision in database recovery operations.
Platform Support: Compatible with AIX, AS/400, VMware, vSphere, and vSAN.
Efficient Replication: Facilitates swift disaster recovery and data transfer.
Automatic Updates: Ensures current software status with less manual effort.

What benefits and ROI can users expect?

Disaster Recovery: Quick recovery processes improve business resilience.
Easy Verification: Simplifies compliance and data integrity checks.
Resource Efficiency: Minimizes system resource usage, enhancing performance.
Reliable Support: Access to responsive technical support mitigates downtime.
Data Protection: Comprehensive solutions for cloud backups and data security.

Industries leveraging Carbonite Server enjoy its ability to support cloud backups, off-site data protection, and complex server restoration, especially in virtualized environments. It is widely used by managed service providers to deliver backup services and ensure application consistency in data transfers.

OpenText

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

INLINE Commercial Construction, Hamilton County

Buyer's Guide

BackupAssist vs. Carbonite Server

April 2026

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