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BMC Helix Client Management vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Client Management
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
Mobile Device Management (MDM) (11th), Endpoint Compliance (7th)
Workspace ONE UEM
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (10th), Virtual Desktop Infrastructure (VDI) (8th), Enterprise Mobility Management (EMM) (5th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (15th), Unified Endpoint Management (UEM) (4th)
 

Mindshare comparison

While both are Endpoint Security solutions, they serve different purposes. BMC Helix Client Management is designed for Mobile Device Management (MDM) and holds a mindshare of 4.5%, up 3.3% compared to last year.
Workspace ONE UEM, on the other hand, focuses on Unified Endpoint Management (UEM), holds 9.1% mindshare, down 13.2% since last year.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
BMC Helix Client Management4.5%
Jamf Pro11.2%
NinjaOne6.6%
Other77.7%
Mobile Device Management (MDM)
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Workspace ONE UEM9.1%
Microsoft Intune18.3%
IBM MaaS3608.6%
Other64.0%
Unified Endpoint Management (UEM)
 

Featured Reviews

Sagar Talreja - PeerSpot reviewer
Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd
A tool that offers great functionalities to manage reboot and patching
Right now, I don't have anything to say about which areas in BMC Client Management need improvement. The solution does not offer the functionality of remote access to users. From an improvement perspective, it would be great if a remote access functionality was added to BMC Client Management. I want something similar to Remote Desktop Protocol (RDP) in BMC Client Management.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution provides multiple features in one place."
"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"The most valuable features of the solution are patch management and software license management."
"The inventory and patch management tools are very valuable."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"BMC Client Management has helped us be able to patch our OS or any software to the latest version."
"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"The product offers very good performance, we are able to use HTML for the web connection which is quite helpful, and the solution has proven to be very stable and rather scalable."
"Valuable features of this solution are the device management and the good integration with third parties."
"The product enables us to access our internal applications from anywhere in the world."
"Sometimes, we face an issue and raise a ticket. The technical support team is fantastic and resolves the issue."
"The BYOD management console has a smooth application performance, and whenever I choose an application, template, or report, it is easy to use."
"I would rate the stability as eight out of ten."
"The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility."
"They are seeing a savings of approximately 35% with the reduced need to buy new laptops and desktops."
 

Cons

"The solution needs to add whitelisting because many customers request it."
"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
"The solution does not offer the functionality of remote access to users."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"BMC Client Management could improve in the area of integration."
"Our customers are concerned about the costs. The solution is higher than they want it to be."
"I'd like to see a more Microsoft-oriented product with a modern enterprise mobility management platform fully integrated with a Windows ecosystem and the capability to natively integrate with SCCM for a common management for a hybrid workspace."
"I would like to see some integration with native Microsoft products such as Anti-value."
"It was a bit complex on the setting up of the policy, at first."
"VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions."
"I prefer to work with Jamf Pro because it is more specific to working with the iPad features."
"I would like to have better support for multi-cloud sessions."
"Customer Service: This is an area that could use some improvement. We have had a few incidents where the level of support was not what it was pictured to be."
 

Pricing and Cost Advice

"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
"The solution is low cost."
"To use BMC Client Management they charge annually per node."
"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
"VMware Workspace ONE has a yearly license. You have to buy the license for one year at a time."
"Currently, the product is priced at around 50 USD."
"While it is not inexpensive in terms of price, it is definitely worth it."
"AirWatch would benefit from reducing the license pricing per user per month. Microsoft bundles everything, and then that bundling makes the product free for the customers."
"It is quite expensive, but I think large companies have agreements with these organizations that provide remote monitoring for phones, and they get massive discounts. The public price does not reflect what they pay. You won't get the same pricing if you're buying for 10 employees versus 1,000 employees. On the public price, you get perhaps a 10% discount, but if you're buying 1,000, the discount could be really massive, especially if you signed a contract for a number of years."
"For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution."
"It's a highly affordable solution"
"My guess is that its licensing was yearly. There was probably no fee in addition to the standard licensing fee."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Retailer
10%
Construction Company
9%
Computer Software Company
9%
Financial Services Firm
11%
Outsourcing Company
10%
Manufacturing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise60
 

Questions from the Community

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Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Charter Manufacturing
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
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913,806 professionals have used our research since 2012.