BMC Remedy [EOL] vs Symantec Asset Management Suite comparison

Why PeerSpot?

BMC and Broadcom are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

BMC Remedy EOL and Symantec Asset Management Suite compete in the IT service and asset management sector. Symantec has the upper hand due to its superior asset management features.

Features: BMC Remedy EOL offers strong incident management, change management, and IT service integration. Symantec Asset Management Suite provides comprehensive asset lifecycle management, detailed asset inventory, and compliance tracking.

Ease of Deployment and Customer Service: BMC Remedy EOL provides various deployment options to suit different infrastructures, supported by responsive customer service. Symantec Asset Management Suite focuses on streamlined deployment to reduce downtime and offers enhanced customer support.

Pricing and ROI: BMC Remedy EOL has significant initial setup costs but offers strong ROI for integration capabilities. Symantec Asset Management Suite has competitive pricing and lower setup costs, offering quicker ROI through efficient asset management and tracking.

To learn more, read our detailed IT Asset Management Report (Updated: October 2026).

Buyer's Guide

IT Asset Management

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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PiyushKumar1

Machine Learning Engineer at cmc

Long-term ticket management has become straightforward and supports efficient incident handling

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

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Natalja Rein

Team Lead at a computer software company with 10,001+ employees

Plenty of features, stable, and scalable

The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular point or go to an element. That's very easy and intuitive in Automation Anywhere... If I need to mimic a human behavior, I will use Automation Anywhere."

"This is the right platform and choice, as every business needs to be at this pace and cannot ignore automation if you really want your company to get to the next level and be at par with competitors."

"I would rate Automation Anywhere a perfect ten out of ten, considering it is significantly better than what we had before."

"They can build an end-to-end solution with Automation Anywhere."

"The most valuable feature is the power of AI Technologies involved in Automation Anywhere's IQBot - such as Natural Language Processing, Computer Vision, Fuzzy Logic, and Machine Learning."

"When this technology first came to market, I thought it was about robotic things, which we cannot do, however, when I started to learn about Automation Anywhere, it's completely different; it's a user friendly tool with drag and drop commands and a person just needs technical, logical thinking."

"There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens."

"Automation Anywhere helped multiple clients to save a lot of data entry time and have automated almost every repetitive task, and AA Control Room helped to manage the operations of both attended and unattended automations and have helped a continuous run of the bots saving hundreds of thousands of dollars."

More Automation Anywhere pros

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"If BMC Remedy could integrate everything together in one solution, rather than integrating with third-party solutions, and make the experience smooth, it would be perfect."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"The service management features are beneficial – very good."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"The solution helps us manage, escalate, and solve incidents."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

More BMC Remedy [EOL] pros

"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."

Cons

"Automation Anywhere is a technical application. It is not so easy for a regular user. It requires technical knowledge."

"The AA portal should not give us pop-ups every time a bot agent is updated."

"Currently, there are some vulnerabilities in security that need attention in Automation Anywhere."

"The Automation Anywhere University courses have helped us, but it could improve some things, like how the courses are designed."

"When you are implementing it initially, it's challenging as there's a lot of change management."

"In the control room, the manual bot update should be looked at."

"The solution should include an analytics dashboard. As the space is maturing, many vendors sell functionalities as separate components so this is not unique to the solution."

"Blue Prism is more secure than Automation Anywhere. E.g., Blue Prism has a system that is difficult to penetrate. You can't simply go into their system and make any changes."

More Automation Anywhere cons

"The solution must be flexible."

"The upgrade process could be better. It would be a good improvement."

"If a user isn't using an out-of-the-box configuration, it can get a bit complex."

"The desktop technicians face some challenges with the solution."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy."

"The interface is obsolete."

"Maybe the network automation aspects need improvement."

More BMC Remedy [EOL] cons

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."

Pricing and Cost Advice

"Currently, it stands as one of the more expensive RPA tools available."

"The pricing that we received from Automation Anywhere in the beginning was very economical for us. We've seen a lot of benefit from what we spent to what we're receiving. From the beginning, it's been a very low-cost implementation for us."

"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."

"Annually, we are paying almost one million reais."

"The cost is at the highest end of the spectrum."

"Talk to your manager and try to procure an automation license for training. This will allow you to train people, so you can move to automation."

"The pricing is fair. My company is part of a big organization, so the pricing is very advantageous."

"If you are looking into Automation Anywhere, get the Community Edition and play with it."

More Automation Anywhere pricing and cost advice

"BMC should decrease the pricing further."

"It is an expensive tool."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is on the expensive side."

"With the product, you can either go for a yearly or a perpetual licensing model."

More BMC Remedy [EOL] pricing and cost advice

"The price of the solution was reasonable a couple of years ago but now it is expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

10%

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

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What is your experience regarding pricing and costs for BMC Remedy Asset Management?

The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

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Comparisons

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Compared 3% of the time

Appian vs Automation Anywhere

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Compared 8% of the time

CA Asset Portfolio Management vs BMC Remedy [EOL]

Compared 8% of the time

IFS Cloud Platform vs BMC Remedy [EOL]

Compared 8% of the time

Freshservice vs BMC Remedy [EOL]

Compared 7% of the time

Device42 vs BMC Remedy [EOL]

Compared 3% of the time

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ServiceNow vs Symantec Asset Management Suite

Compared 20% of the time

Flexera One vs Symantec Asset Management Suite

Compared 19% of the time

Freshservice vs Symantec Asset Management Suite

Compared 12% of the time

Samanage vs Symantec Asset Management Suite

Compared 10% of the time

CA Asset Portfolio Management vs Symantec Asset Management Suite

Compared 9% of the time

More Symantec Asset Management Suite Competitors

Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Remedy [EOL]

November 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

October 2026

Download Symantec Asset Management Suite product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy Asset Management

Symantec Altiris Asset Management Suite

Interactive Demo

Automation Anywhere

Demo not available

BMC

Demo not available

Broadcom

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Symantec Asset Management Suite empowers enterprises with efficient IT asset management capabilities, tailored to streamline operations and maximize asset utilization.

Designed for enterprises, Symantec Asset Management Suite offers comprehensive asset tracking, ensuring accurate inventory and compliance management. It effectively supports IT operations by delivering insights into asset utilization, life cycles, and depreciation, aiding in cost-effective decision-making and risk reduction.

What are the key features of Symantec Asset Management Suite?

Comprehensive Asset Tracking: Provides real-time visibility into asset inventory.
Lifecycle Management: Facilitates efficient management from procurement to retirement.
Compliance Management: Assists in tracking and maintaining regulatory compliance.
Accurate Reporting: Delivers detailed analytical reports for strategic planning.
Cost Management: Enables cost tracking and management over asset lifespan.

What benefits should users consider during evaluation?

Improved Operational Efficiency: Streamlines IT asset management processes.
Enhanced Decision-Making: Offers actionable insights into asset performance and usage.
Reduced Costs: Helps in identifying cost-saving opportunities in asset procurement and usage.
Risk Mitigation: Ensures compliance with industry regulations and standards.

Industries such as manufacturing, healthcare, and finance implement Symantec Asset Management Suite to monitor and optimize IT asset resources, adapting its functionalities to meet sector-specific demands for regulated compliance and resource efficiency.

Broadcom

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Scripps Networks

Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport

Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.

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