BMC Remedy [EOL] vs Symantec Asset Management Suite comparison

BMC and Broadcom are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

Symantec Asset Management S...

Read 1 Symantec Asset Management Suite review

639 Views
588 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

Symantec Asset Management S...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and Symantec Asset Management Suite are products in IT service management and asset management, respectively. Symantec Asset Management Suite has the upper hand due to its advanced asset management capabilities.

Features: BMC Remedy [EOL] offers incident management, change management capabilities, and robust customization options. Symantec Asset Management Suite provides comprehensive asset tracking, lifecycle management, and detailed asset inventories.

Ease of Deployment and Customer Service: BMC Remedy [EOL] involves complex deployment processes requiring significant IT resources, with effective customer support. Symantec Asset Management Suite offers straightforward deployment with clear guidelines and supportive customer service.

Pricing and ROI: BMC Remedy [EOL] has higher upfront setup costs due to extensive integration and customization, potentially impacting initial ROI. Symantec Asset Management Suite has a more favorable cost structure and quicker ROI from efficient asset tracking capabilities.

To learn more, read our detailed IT Asset Management Report (Updated: April 2026).

Buyer's Guide

IT Asset Management

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Asset Management S...

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Asset Management (20th), License Management (13th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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Natalja Rein

Team Lead at a computer software company with 10,001+ employees

Plenty of features, stable, and scalable

The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would tell potential users that this is a good and reliable solution; it's a solution that has stood the test of time, not something new that hasn't been used extensively, and many Fortune 500 companies use it, so it's definitely a good solution."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"Technical support is excellent."

"It's a scalable product."

"The solution helps to manage the operational flow in our organization."

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"The customer support is great, maybe that's because I'm with a big client."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

More BMC Remedy [EOL] pros

"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."

Cons

"The solution must be flexible."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"The initial setup of BMC Remedy Asset Management was complex."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy."

"It was hard to get reports unless by contacting the developer."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"There is room for improvement in terms of support."

More BMC Remedy [EOL] cons

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures."

Pricing and Cost Advice

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The tool is expensive."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"I find the pricing to be reasonable."

"With the product, you can either go for a yearly or a perpetual licensing model."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

More BMC Remedy [EOL] pricing and cost advice

"The price of the solution was reasonable a couple of years ago but now it is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Government

Manufacturing Company

Marketing Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 14% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 8% of the time

CA Asset Portfolio Management vs BMC Remedy [EOL]

Compared 7% of the time

Freshservice vs BMC Remedy [EOL]

Compared 6% of the time

Spiceworks vs BMC Remedy [EOL]

Compared 3% of the time

More BMC Remedy [EOL] Competitors

Flexera One vs Symantec Asset Management Suite

Compared 22% of the time

ServiceNow vs Symantec Asset Management Suite

Compared 18% of the time

Samanage vs Symantec Asset Management Suite

Compared 14% of the time

Eracent Enterprise Entitlements Management vs Symantec Asset Management Suite

Compared 13% of the time

CA Asset Portfolio Management vs Symantec Asset Management Suite

Compared 11% of the time

More Symantec Asset Management Suite Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

May 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

April 2026

Download Symantec Asset Management Suite product report

Also Known As

Remedy Asset Management

Symantec Altiris Asset Management Suite

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Symantec Asset Management Suite empowers enterprises with efficient IT asset management capabilities, tailored to streamline operations and maximize asset utilization.

Designed for enterprises, Symantec Asset Management Suite offers comprehensive asset tracking, ensuring accurate inventory and compliance management. It effectively supports IT operations by delivering insights into asset utilization, life cycles, and depreciation, aiding in cost-effective decision-making and risk reduction.

What are the key features of Symantec Asset Management Suite?

Comprehensive Asset Tracking: Provides real-time visibility into asset inventory.
Lifecycle Management: Facilitates efficient management from procurement to retirement.
Compliance Management: Assists in tracking and maintaining regulatory compliance.
Accurate Reporting: Delivers detailed analytical reports for strategic planning.
Cost Management: Enables cost tracking and management over asset lifespan.

What benefits should users consider during evaluation?

Improved Operational Efficiency: Streamlines IT asset management processes.
Enhanced Decision-Making: Offers actionable insights into asset performance and usage.
Reduced Costs: Helps in identifying cost-saving opportunities in asset procurement and usage.
Risk Mitigation: Ensures compliance with industry regulations and standards.

Industries such as manufacturing, healthcare, and finance implement Symantec Asset Management Suite to monitor and optimize IT asset resources, adapting its functionalities to meet sector-specific demands for regulated compliance and resource efficiency.

Broadcom

Sample Customers

Scripps Networks

Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: April 2026.

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