ServiceNow Now Platform and Boomi AtomSphere Flow are compared based on features, room for improvement, ease of deployment, customer service, pricing, and ROI. While ServiceNow offers a range of enterprise management tools, Boomi is favored for its integration capabilities and faster implementation.
Features: ServiceNow features comprehensive enterprise management tools, effective support resources, and extensive capabilities. Boomi provides standout data integration functionalities, ease of use, and specialized integration features.
Room for Improvement: ServiceNow users suggest improvements in performance speed, scalability, and system integrations. Boomi users want enhanced reporting features, a more intuitive workflow builder, and expanded connectors.
Ease of Deployment and Customer Service: ServiceNow offers strong customer support and comprehensive deployment resources, though the process is time-consuming. Boomi is noted for its quick and straightforward deployment, with satisfactory customer service.
Pricing and ROI: ServiceNow is considered expensive but justifiable by its robust ROI. Boomi has more affordable pricing and delivers solid ROI through efficient integration features, appealing to cost-conscious buyers.
It lacks clarity on how to reach out, write emails, or understand responsiveness.
I have not personally dealt with Boomi's customer support, but my team mentions that support is not good.
They generally know what they are talking about.
On these rare occasions when I have interacted with technical support, my impression is that they respond promptly based on the SLAs and urgency, and the person identifying the root cause.
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
In terms of scalability, the tool is quite scalable, and I would rate it eight or nine.
I would rate the scalability as nine out of ten, as it effectively scales to meet our clients’ needs.
I find ServiceNow Now Platform highly scalable as it is in the cloud and integrates with all cloud applications and services.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
The solution maintains high stability, which makes it reliable.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
It is almost at ninety-nine percent, and I have hardly observed any outage from ServiceNow Now Platform over the past four years.
Overall, it achieves a 99.99% SLA on availability.
Boomi could improve its customer support by providing clearer communication channels, enhancing responsiveness, and offering more proactive support resources like newsletters and webinars.
It lacks features like the ESQL scripting language found in IBM's, which makes integration transformations easy.
If ServiceNow Now Platform can make it more straightforward for an average user to build dashboards and reporting, that would be helpful.
It lacks support for rollbacks in case of complex customer processes.
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
The pricing is considered a bit expensive yet not excessively so, particularly when compared to similar solutions like MuleSoft.
The pricing is good for a small-scale company like ours, and the licensing cost is reasonable.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
We use Boomi for various types of integrations, such as SFTP integration, database integration, Snowflake integration, and we also perform transformations using maps and scripts.
The most valuable features include the ease of designing Boomi flows and the significant cost savings and reduced time to market they offer our clients.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Recently, I integrated ServiceNow Now Platform with a different project management tool called Jira, where from ServiceNow Now Platform, I can directly raise a Jira incident for bug fixes rather than accessing the Jira portal separately, saving time for the project team.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Now Platform | 2.4% |
| Boomi AtomSphere Flow | 1.3% |
| Other | 96.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 36 |
Boomi AtomSphere Flow offers a development platform with a drag-and-drop interface and API integration, allowing access to systems like HR and Salesforce. It is designed for multi-cloud and hybrid environments, suiting organizations with complex IT needs and integration requirements.
Boomi AtomSphere Flow facilitates seamless enterprise application integration, such as SuccessFactors, into ERP and CRM systems. It supports business process automation and API management, making it an effective integration layer for connecting legacy and modern applications. Organizations appreciate its pre-built connectors that simplify integration across diverse IT landscapes. However, feedback points to desired improvements in stability, AI capabilities, and customer support. There are challenges with handling large datasets and latency, requiring more development effort than some alternatives.
What are the key features of Boomi AtomSphere Flow?Boomi AtomSphere Flow is commonly implemented in industries looking to integrate enterprise systems like ERPs and CRMs. It serves as a bridge for seamless communication between diverse applications, crucial for enhancing client infrastructure and addressing integration needs efficiently. Despite its advantages, governmental entities might face challenges due to its cloud nature.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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