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Broadcom Service Virtualization vs SmartBear TestComplete comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Broadcom Service Virtualiza...
Average Rating
8.2
Number of Reviews
97
Ranking in other categories
Service Virtualization (1st)
SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (6th), Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. Broadcom Service Virtualization is designed for Service Virtualization and holds a mindshare of 25.7%, down 26.3% compared to last year.
SmartBear TestComplete, on the other hand, focuses on Test Automation Tools, holds 5.3% mindshare, down 5.8% since last year.
Service Virtualization Mindshare Distribution
ProductMindshare (%)
Broadcom Service Virtualization25.7%
Parasoft Virtualize22.8%
OpenText Service Virtualization17.2%
Other34.3%
Service Virtualization
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
Tricentis Tosca10.5%
OpenText Functional Testing8.5%
Other75.7%
Test Automation Tools
 

Featured Reviews

DM
Senior Project Manager at Infosys
Can be used for the virtualization of TCP/IP protocols for third-party terminal insurance
We use it for the virtualization of third-party APIs for performance testing. Our second use case is related to the virtualization of TCP/IP protocols for third-party terminal insurance, which is used for insurance clients In the case of the virtualization of TCP/IP protocols for third-party…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that it's available 24/7."
"I think, wow, we can do a lot of stuff, save a lot of time, and save a lot of money."
"Over the past 3 years which I've been using it, I've found it to be a good solution."
"We needed one tool to do it all, and this fit the bill."
"It gives us the ability to simulate and virtualize components that we don’t currently have."
"CA Service Virtualization is an amazing solution, very easy to use, easy to train others on how to take advantage of it."
"Applying automation using the DevTest Workstation for automation of middleware validation, has decreased manual effort by 40%."
"Ability to vary the responses very easily (randomize, pick-lists, etc.)."
"TestComplete fits almost almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications, making it an amazing feature for companies that want to automate UI tests on each application built in-house."
"This product is quite mature, able to compete with other products in the market, and I would highly recommend it."
"The solution is great as a record and playback tool, and it also has valuable regression testing."
"This is the best tool for GUI and Web Automation."
"Test items, project variables helps in managing automation suite and scheduling execution."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"For us, the automated test farm of 20 virtual machines for execution, 20 TestComplete licenses and 20 automated testers are doing the job of 100 manual testers."
"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them. The are other features that SmartBear TestComplete has but the competition widely has them as well."
 

Cons

"It’s a good product, but comes with a hefty cost. If there is a better licensing/cost negotiation, then it can work, otherwise it’s not a viable solution."
"In terms of stability, I have to restart it every day. We set it on job and we just restart it every day."
"I would give the technical support a 50-50 rating, the reason being, for some of the custom solutions we have to depend on the tool."
"There is need to improve the DevTest Workstation with UI-based testing features."
"We don’t see enough value in virtualizing the services just because it requires a huge amount of maintenance and there is not much support available online."
"UI should be more user friendly: better usability, more testing oriented."
"I think the one thing that we need that it doesn't do is performance testing for UI applications."
"I have noticed performance issues such as the virtual server requires a restart after using it for a certain amount of time, to make sure it responds better."
"It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this."
"From my understanding, the product has changed significantly since v5 was released. I don’t know that it has necessarily improved, for my needs."
"The initial deployment of TestComplete was difficult, but with the assistance of SmartBear technical support, I was able to get it up and running."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"There is a problem with usability because the speed decreases, which could be an issue with scalability because of too many hits on the site."
"The artificial intelligence needs to be improved."
"Product is not stable enough and it crashes often."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
 

Pricing and Cost Advice

"I don't have the exact dollar amount, but we have spent close to $1,000,000 for a three-year agreement, for an enterprise level."
"There are additional fees for advanced-level technical support."
"There is a yearly licensing cost, and I would give it a four out of five."
"I think the pricing is quite fair because this solution provides a lot of functionalities, and is quite stable."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The solution's pricing is too high."
"The licensing costs are in the range of $1,000 to $3,000."
"SmartBear TestComplete is an expensive tool."
"The product is becoming more and more expensive."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The price is less, compared to other products, such as QTP."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
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Top Industries

By visitors reading reviews
Outsourcing Company
25%
Financial Services Firm
12%
Construction Company
12%
Manufacturing Company
7%
Manufacturing Company
13%
Financial Services Firm
12%
Outsourcing Company
10%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise8
Large Enterprise98
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Also Known As

ITKO LISA, CA LISA, CA Service Virtualization
No data available
 

Overview

 

Sample Customers

Union Bank, Swisscom, Autotrader, KPN, ING Bank, Best Buy, American Family Insurance, TESCO, Telefonica, Molina Healthcare, California DMV, Aktia, City Index, Con-way, DirecTV, GRU Airport, Liquidnet, NAB, Nordstrom, T-Mobile, TIM Brasil, 
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Broadcom, Tricentis, Parasoft and others in Service Virtualization. Updated: October 2026.
920,769 professionals have used our research since 2012.