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CA Process Automation vs IBM WebSphere BPMS comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
IBM WebSphere BPMS
Ranking in Process Automation
24th
Average Rating
7.4
Reviews Sentiment
6.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM WebSphere BPMS is 1.1%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
IBM WebSphere BPMS1.1%
CA Process Automation1.0%
Other97.9%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
CB
Software Engineer at Wipro Technologies
Developers gain flexibility to build custom controls with numerous integration options
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented these features with IBM WebSphere BPMS. In recent versions, IBM has introduced some generative AI features, and we plan to migrate to the newer versions within approximately one year.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"It is easy to debug and troubleshoot."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"CA Process Automation manager is a very powerful production tool."
"The UI capabilities of the solution are great. The speed of delivery is good."
"It's a good product."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"IBM WebSphere BPMS provides significant return on investments, especially in the BAW component."
"I definitely would recommend this product as a solution as I do with most of our clients."
"It has allowed the companies that I work for to expose their services outside of their own network."
"We like the feature in which we can trace back instances."
"The UI capabilities of the solution are great, and the speed of delivery is good, with everything delivered quickly and seamlessly in order to bring things to the market in an efficient manner."
 

Cons

"OCR capability should be added as a feature."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"It’s very complex, which is one of the disadvantages."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"I'd like to see additional form functionality and having Python as an available common script language."
"Sometimes there are tasks that failed without any reason."
"They need more monitoring capability."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
"The user interface could be improved, because you can say it is not the best on the market."
"The solution lacks acceptable stability."
"Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases."
"We've experienced a lot of glitches on the product."
"There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
21%
Construction Company
16%
Financial Services Firm
12%
Manufacturing Company
12%
Financial Services Firm
18%
Outsourcing Company
9%
Construction Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with IBM WebSphere BPMS?
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented t...
What is your primary use case for IBM WebSphere BPMS?
IBM WebSphere BPMS allows users to build workflows and dashboards. It is a developer-friendly product. The product features a great UI interface that is mobile-friendly, tab-friendly, and desktop-f...
What advice do you have for others considering IBM WebSphere BPMS?
Understanding the benefits and improvements that come with using the product is essential. IBM WebSphere BPMS is performing excellently, and I do not see any significant areas requiring improvement...
 

Also Known As

CA IT Process Automation Manager
WebSphere BPMS
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Schahin Group, Korean Credit Card Company, Versicherungskammer Bayern, Biogrid Australia
Find out what your peers are saying about CA Process Automation vs. IBM WebSphere BPMS and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.