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Camunda vs Pipefy comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Automation Anywhere users see ROI in 6-12 months with cost savings, increased efficiency, and improved productivity and scalability.
Sentiment score
6.3
Camunda improves efficiency and productivity, reducing resources and lead times while being cost-effective compared to competitors.
Sentiment score
5.5
Pipefy boosts team efficiency through automation, reducing manual tasks, saving time and money, and optimizing workflows in the commercial sector.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
Software Developer at Boston Scientific
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Software Engineer Intern at a university with 11-50 employees
Automation Anywhere has helped us save money.
RPA Solution Architect at a computer software company with 51-200 employees
I have seen a return on investment where we have fewer resources in development because of Camunda.
Manager at a outsourcing company with 1,001-5,000 employees
Regulatory changes or implementation needs should not take years to resolve, as the value is not just the license cost per number of cases run in the workflow, but how you achieve service enhancement for your company.
Product Owner/Manager at RS2i
When it comes to return on investment for Camunda, regarding process lead time reduction, we see something between 50 to 80 percent easily.
Head of Process Excellence at ODDO-BHF
With the entire service being constantly evaluated and with us having a trace of all this operational side, we are able to measure the quality of the service, how much each of the employees worked.
Head de Operações
In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management.
Finance Analyst at a media company with 5,001-10,000 employees
The Kanban model makes it very technological, leading to increased productivity compared to something done manually, such as sending quotations by email.
Analista de Compras Junior at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
6.9
Automation Anywhere's customer service is praised for responsiveness, knowledgeable support, and proactive, effective issue resolution, despite desired quicker responses.
Sentiment score
6.6
Camunda's support is responsive and supportive, but agent expertise and documentation occasionally receive mixed reviews; improvements are suggested.
Sentiment score
4.7
Pipefy's customer service is efficient and responsive, though some users face delays and prefer easier contact options.
Whenever we need help, we can reach out to them, and they help us out.
Software Developer at Boston Scientific
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
Software Engineer Intern at a university with 11-50 employees
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Solution architect at Boston Scientific
AWS provides the best support, followed by Microsoft, and then Google.
Chief Technology Officer at Looplex SA
They really understand deeply and in detailed fashion the solution.
Owner at a tech services company with 1-10 employees
They provide better support for the enterprise edition.
Technical and Solution Architect at Freelance
I would rate customer support on a scale from one to ten as ten.
Analista de Negócios at a outsourcing company with 1,001-5,000 employees
Whenever I needed support, and there were many times I needed it, they were extremely attentive and quick in their service.
PMO Manager at a financial services firm with 10,001+ employees
This is cumbersome, and I find direct customer service with Pipefy to be lacking.
Finance Analyst at a media company with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.2
Automation Anywhere offers scalability with dynamic bot allocation, seamless integration, and efficient resource management, impressing users globally.
Sentiment score
6.6
Camunda excels in scalable deployments for various business sizes, with strong architecture but needs better documentation and support.
Sentiment score
5.9
Pipefy excels in scalability, handling growth efficiently and reliably, while offering user-friendly customization to improve processes for all sizes.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
The centralized control room allows us to orchestrate and manage bots seamlessly.
Associate Leadership Team at a financial services firm with 10,001+ employees
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Director at a computer software company with 51-200 employees
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
Technical and Solution Architect at Freelance
ECS and Fargate make horizontal scalability very easy.
Chief Technology Officer at Looplex SA
They have that REST layer, REST APIs layer that makes it easy to integrate and make it part of a microservices ecosystem and APIs.
Owner at a tech services company with 1-10 employees
Pipefy's scalability handles the volume of requests very well, and when new demands arise, it does not freeze or lag.
Analista de Compras Junior at a tech vendor with 10,001+ employees
It is a proportional increase in output without a proportional increase in headcount.
Field Office Coordinator at a manufacturing company with 10,001+ employees
Since we can track the whole process, its scalability is very good because we can analyze the entire macro.
Head de Operações
 

Stability Issues

Sentiment score
7.0
Automation Anywhere is praised for stability and performance, with minor issues in specific environments and development practices key to consistency.
Sentiment score
7.8
Camunda is highly stable, excelling in reliability despite occasional integration challenges, and supports long-running processes effectively.
Sentiment score
7.8
Pipefy is generally stable and reliable, with occasional downtime and good security, making it a dependable choice.
With the latest applications, there are no significant issues like freezing or crashing.
Senior RPA Team Leader at a tech services company with 11-50 employees
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
Director Automation CEO at a financial services firm with 10,001+ employees
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees
There haven't been any significant outages in my experience with Camunda.
Technical and Solution Architect at Freelance
We were not really concerned about the performance on the process itself because it was super simple, super straightforward, and it did not present itself as a bottleneck, nor did we feel it was adding additional time in the execution.
Owner at a tech services company with 1-10 employees
For stability, most use cases depend on the workflow engine with Cockpit, which is stable about 98% of the time.
Transformation Manager at Vodafone
I don't remember any moment when something had an error or when something froze my operation.
Unknown at a tech vendor with 11-50 employees
They always notify about any maintenance and also inform what the progress is when there is a problem.
PMO Manager at a financial services firm with 10,001+ employees
I would rate its stability at approximately 80 percent reliability with 20 percent downtime.
Analista de monitoramento at a financial services firm with 11-50 employees
 

Room For Improvement

Users seek improved AI, error handling, document processing, integration, user management, technical support, and cost efficiency in Automation Anywhere.
Camunda users seek UI improvements, expanded functionality, better regional support, enhanced security, and improved integration and documentation.
Pipefy needs better support, pricing flexibility, enhanced integrations, improved mobile app, and refined workflows for user satisfaction.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Low Code Developer at a manufacturing company with 10,001+ employees
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
Software Developer at Boston Scientific
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Infrastructure Lead at a tech vendor with 10,001+ employees
For our implementation, the only issue we have encountered is that when it comes to scaling with external tasks, it struggles on Camunda 7.
Principal Solutions Architect at BT - British Telecom
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
Technical and Solution Architect at Freelance
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
Chief Technology Officer at Looplex SA
I believe this part could be improved because this kind of error should not happen while someone is using Pipefy.
Analista de Compras Junior at a tech vendor with 10,001+ employees
Sometimes the person who is buying this platform is not going to use all these functions. So there could be smaller, intermediate plans so you can use Pipefy up to a specific point, and then you would have lower costs.
Head de Operações
Pipefy should alert users when they are creating conflicting rules.
business analyst at a outsourcing company with 1,001-5,000 employees
 

Setup Cost

Automation Anywhere's pricing, higher yet competitive, offers scalable solutions with complex licensing impacting costs, beneficial for enterprises.
Camunda offers free open-source and enterprise plans, starting at $200/month, with enterprise costs around $50,000 annually.
Enterprise buyers consider Pipefy's pricing high yet favorable, appreciating its value, comprehensive packages, and competitive billing system.
It is more cost-efficient compared to all other RPA platforms.
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
Developer at a consultancy with 10,001+ employees
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
AWS pricing is very competitive compared to Azure and cheap compared to Google.
Chief Technology Officer at Looplex SA
I do not know if it is just not possible to run the whole environment at a rate that would be affordable.
Freelance Consultant at a consultancy with self employed
While it might be too expensive for smaller business use cases, if we can automate and have high-value cases, then Camunda's pricing makes sense.
Transformation Manager at Vodafone
My experience with pricing, setup cost, and licensing has been cost-effective.
Software Firmware Engineer at Kohler Company
My experience with pricing, setup costs, and licensing is that it was expensive.
Head de Operações
I also didn't have access to the prices, but I know that we had several users and, given what the platform delivers, it was a fair price.
Analista de Negócios at a outsourcing company with 1,001-5,000 employees
 

Valuable Features

Automation Anywhere streamlines workflows with user-friendly bots, AI capabilities, and robust integration, enhancing productivity and reducing manual tasks.
Camunda offers flexibility, user-friendly interface, BPMN compliance, integration capabilities, scalability, and customization, supporting seamless complex process orchestration.
Pipefy enhances productivity and workflow visibility with automation, AI optimization, intuitive interface, and low-code flexibility for easy customization.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
Low Code Developer at a manufacturing company with 10,001+ employees
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Manager at a manufacturing company with 1,001-5,000 employees
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Solution architect at Boston Scientific
The customer support is outstanding.
Freelance Consultant at a consultancy with self employed
The coexistence that Camunda allows is important because we are connected, using it as an orchestrator for domain controllers and various automation platforms, both legacy and new, ensuring we are independent and can operate across domains.
Transformation Manager at Vodafone
Another feature I value is the intuitiveness of BPMN that allows you to create your UI without needing a developer, which is very helpful.
Manager at a outsourcing company with 1,001-5,000 employees
A specific outcome since using Pipefy is that we have reduced lead time significantly.
Lean 6 Sigma Consultant at a energy/utilities company with 201-500 employees
In my opinion, some of the best features Pipefy offers are workflow customizations with low-code configuration, automation of repetitive tasks and approvals, an easy-to-use and intuitive interface, visibility and tracking across teams and processes, integration capabilities with other tools, centralized process management, notifications, and SLA tracking.
Sre at Atlas Technologies
Pipefy has had a positive impact on my organization by helping the collections team convert invoices that were overdue into paid invoices and, consequently, cash for the company.
Software Developer at a legal firm with 1-10 employees
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Agentic Automation
1st
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Camunda
Ranking in Agentic Automation
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
90
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st), AI Orchestration Frameworks (3rd), AI Agent Builders (9th), Business Orchestration and Automation Technologies (4th)
Pipefy
Ranking in Agentic Automation
7th
Average Rating
8.4
Reviews Sentiment
5.3
Number of Reviews
24
Ranking in other categories
Process Automation (8th), AI Agent Builders (10th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
PV
Workflow orchestration has supported complex enforcement processes and improves human task integration
Areas that have room for improvement in Camunda include the user interface. We moved from Camunda 7 to Camunda 8, and previously we had Camunda 7 Cockpit, and now we have Operate. The UI of Operate is less user-friendly. It may be a little more modern, but it is less user-friendly, so some insights are missed. The UI could be improved. Another topic is something that should have been recently solved in Camunda 8, but in Camunda 7, we had a case management system based on Camunda, and we had our own identifiers in our system. It was easier in Camunda 7 to link these identifications, the business identification to the process identification, and in Camunda 8, this was not implemented until the 8.10 release. We really missed that feature, as it made it very difficult to embed and especially for debugging. The combination with the new Operate instead of Camunda 7 Cockpit made it difficult to find specific running processes. The maintenance of Camunda is somewhat complex. Recently, we had to move from 8.8 to 8.9 or 8.10, and everything was broken, which cost us a lot of time to repair and revert. The complexity is particularly evident because of the architectural changes Camunda made when moving from Camunda 7 to Camunda 8. It took about three years to make Camunda 8 mature, and sometimes it seems they realized they made a wrong decision by switching to a completely different approach. It is not just a matter of pushing a button and installing it; it has a bigger impact than expected, which is indeed one of the downsides we recently faced. The ability to observe and control processes at runtime, related to Operate, rates at a six in my assessment, so that could definitely be improved.
Tamires dos Santos Andrade - PeerSpot reviewer
PMO Manager at a financial services firm with 10,001+ employees
Workflow automation has transformed portfolio control and centralizes cross‑department requests
Something I would like to see improved in Pipefy is the dashboards. They are good, but they are a little limited. This point is important, and I would also like to see a bit more clarity in the use of AI tokens. Pipefy already offers connection and artificial intelligence tools that help you with your forms and make the process much more intuitive, but it is still a bit obscure regarding consumption, how that consumption occurs, and how to build this in a way that is relatively economical. Another important thing is related to cost. Pipefy's license cost is a high cost compared to other players in the market, but so far it has been worth it. Another thing I would suggest is if they had a white-label option where we could put a bit more of the company's identity. Pipefy already is white label, but the customization options are a little more limited. Turning that into a more attractive page would be nice for some companies so that we can incorporate it into our portals.
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
22%
Computer Software Company
8%
Comms Service Provider
8%
Manufacturing Company
7%
Manufacturing Company
20%
Outsourcing Company
16%
Construction Company
14%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise15
Large Enterprise39
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise1
Large Enterprise13
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With B...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based ...
What needs improvement with Pipefy?
Something I would like to see improved in Pipefy is the dashboards. They are good, but they are a little limited. Thi...
What is your primary use case for Pipefy?
My main use case for Pipefy is managing my project portfolio, and I have also used it for other functionalities, main...
What advice do you have for others considering Pipefy?
On a scale from one to ten, I rate Pipefy a nine. I think it is a very complete tool and very easy to use, which is w...
 

Comparisons

 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Camunda BPM
No data available
 

Interactive Demo

 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
1. Accenture 2. Coca-Cola 3. Santander 4. IBM 5. Unilever 6. Siemens 7. Johnson & Johnson 8. Deloitte 9. PwC 10. Nestle 11. General Electric 12. Microsoft 13. Oracle 14. Amazon 15. Facebook 16. Google 17. Apple 18. Uber 19. Airbnb 20. Netflix 21. Adobe 22. Salesforce 23. Cisco 24. Intel 25. HP 26. Samsung 27. Sony 28. Toyota 29. Volkswagen 30. BMW 31. Mercedes-Benz 32. Audi
Find out what your peers are saying about Camunda vs. Pipefy and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.