

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
With the entire service being constantly evaluated and with us having a trace of all this operational side, we are able to measure the quality of the service, how much each of the employees worked.
In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management.
The Kanban model makes it very technological, leading to increased productivity compared to something done manually, such as sending quotations by email.
The ROI is apparent in terms of business case automation; previously, a bunch of people filled in data in NetSuite or managed stocks between warehouses and Amazon, but now everything is automated, saving time.
I would rate customer support on a scale from one to ten as ten.
This is cumbersome, and I find direct customer service with Pipefy to be lacking.
They have been very proactive in helping us with any queries or challenges that we face.
Pipefy's scalability handles the volume of requests very well, and when new demands arise, it does not freeze or lag.
It is a proportional increase in output without a proportional increase in headcount.
Since we can track the whole process, its scalability is very good because we can analyze the entire macro.
I would rate its stability at approximately 80 percent reliability with 20 percent downtime.
We have been using Pipefy for the last seven years and have encountered only one instance where the system made a mistake, indicating that it is a reliable system.
I believe this part could be improved because this kind of error should not happen while someone is using Pipefy.
Sometimes the person who is buying this platform is not going to use all these functions. So there could be smaller, intermediate plans so you can use Pipefy up to a specific point, and then you would have lower costs.
Pipefy should alert users when they are creating conflicting rules.
My experience with pricing, setup cost, and licensing has been cost-effective.
My experience with pricing, setup costs, and licensing is that it was expensive.
I also didn't have access to the prices, but I know that we had several users and, given what the platform delivers, it was a fair price.
A specific outcome since using Pipefy is that we have reduced lead time significantly.
In my opinion, some of the best features Pipefy offers are workflow customizations with low-code configuration, automation of repetitive tasks and approvals, an easy-to-use and intuitive interface, visibility and tracking across teams and processes, integration capabilities with other tools, centralized process management, notifications, and SLA tracking.
Pipefy has had a positive impact on my organization by helping the collections team convert invoices that were overdue into paid invoices and, consequently, cash for the company.
The deployment process is quite straightforward as it provides both Kubernetes and Docker Compose versions, allowing us to run it in ECS containers.
| Product | Mindshare (%) |
|---|---|
| Temporal | 3.5% |
| Pipefy | 0.5% |
| Other | 96.0% |

| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 6 |
Pipefy is a powerful workflow management tool that streamlines and automates processes. It effectively manages tasks, projects, and approvals, while offering flexibility and customization options.
With its user-friendly interface, customizable workflows, and automation capabilities, Pipefy saves time and improves collaboration. Integration options with other tools further enhance data management and collaboration.
Temporal automates and manages workflows efficiently, offering resilience in distributed systems with features like retry and fault tolerance. Its capabilities in handling complex workflows and integrating with programming languages make it a valuable tool for managing diverse business logic.
Temporal excels in workflow orchestration, automating tasks across multiple platforms, and ensuring durability in asynchronous operations. It supports long-running workflows and simplifies handling distributed transactions, reducing boilerplate code. Temporal is noted for its durable execution and built-in retry policies, enhancing resilience. Despite its complexity and steep learning curve, it is valued for its integration with popular programming languages and relatively easy setup process, though it requires improvements in user-friendly features, documentation, community support, and security.
What are Temporal's key features?Temporal is implemented in sectors requiring robust workflow orchestration, such as managing data pipelines, API integration, and scheduling tasks. Organizations in a Kubernetes environment leverage it for its scalability and infrastructure management capabilities, securing integrations and enhancing reliability across IT operations.
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