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Carbonite Server vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
58th
Ranking in Cloud Backup
47th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
23rd
Ranking in Cloud Backup
20th
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (15th), SaaS Backup (12th)
 

Mindshare comparison

As of October 2025, in the Cloud Backup category, the mindshare of Carbonite Server is 1.1%, down from 1.2% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Market Share Distribution
ProductMarket Share (%)
Infrascale Backup & Disaster Recovery0.7%
Carbonite Server1.1%
Other98.2%
Cloud Backup
 

Featured Reviews

Dale Dirkes - PeerSpot reviewer
A simple, efficient, reliable product
The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.
Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Easy verification of things is the most valuable feature."
"I find the BMR/image and the recovery pieces are valuable."
"It does not slow down your computer or use a lot of resources as it works."
"The efficiency and convenience are excellent."
"It seems reliable and easy to use."
"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."
"The solution is very stable."
"The solution is a free engine to help work with the container."
"The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory."
"The initial setup was straightforward and we received support from the manufacturer."
"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."
"The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal."
"What I like the most about it is that backups and restores are simple, straightforward, and clean. It does not require six people to get involved in order to do a restore or perform a backup."
"The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."
"Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."
"The most valuable feature of this solution is that it is simple to use."
 

Cons

"The stability has room for improvement."
"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"The Hyper-V backup has room for improvement."
"They do not yet have USB recovery but they are adding it in coming releases."
"In the next release I would like to see an improvement in the auto failover option."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"It could be a little bit easier or faster to be able to access data files without having to download anything."
"They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."
"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."
"In terms of what I would like to see, it would be to make the solution available across multiple clouds."
"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."
"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."
"Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make."
"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."
"The only point of improvement I can think of for Infrascale Backup & Disaster Recovery is that the restore process could sometimes be easier to do and faster. A file-only restore or directory-only restore can sometimes take quite some time; however, a server restore goes fast."
 

Pricing and Cost Advice

"We pay 9,000 dollars per year for our license."
"Its price is reasonable."
"The pricing is between $120 and $150 per year."
"The solution is open source."
"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."
"The licensing is based on how much data you have plus what appliances you need."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
"Our licensing fees are billed every four months."
"I appreciate their pricing. We went for this solution for its pricing."
"The pricing is fair, and they are interested in working with MSPs as part of their market."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
9%
Healthcare Company
8%
Retailer
7%
Computer Software Company
16%
Healthcare Company
14%
Performing Arts
13%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business16
Large Enterprise1
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Infrascale Platform?
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed ...
What needs improvement with Infrascale Platform?
Infrascale Backup & Disaster Recovery could improve in the area of documentation, which they are continuously working on. This is an ongoing process that should continue as documentation can al...
What is your primary use case for Infrascale Platform?
I have been using Infrascale Backup & Disaster Recovery since 2016, which is approximately six to seven years. During this time, we transitioned from other solutions to fully adopt Infrascale's...
 

Also Known As

Carbonite Recover Backup
Infrascale Platform
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Carbonite Server vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.