Carbonite Server vs MSP360 Backup comparison

"Technical support handled all our issues quickly and effectively."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"The efficiency and convenience are excellent."

"I find the BMR/image and the recovery pieces are valuable."

"It seems reliable and easy to use."

"Easy verification of things is the most valuable feature."

"The solution is a free engine to help work with the container."

"The solution is very stable."

"The solution is easy to access and handles things efficiently."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Client-side encryption minimizes worries about data being captured on the back-end."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"The initial setup is very easy. It's not overly complex."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The most valuable feature of MSP360 Backup is its reliability."

"The Hyper-V backup has room for improvement."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"In the next release I would like to see an improvement in the auto failover option."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"The stability has room for improvement."

"They do not yet have USB recovery but they are adding it in coming releases."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The graphics are looking a bit old and should be updated."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The product could be more user-friendly."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The solution's pricing is very high."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"Its price is reasonable."

"The pricing is between $120 and $150 per year."

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"Its pricing needs improvement."

"It provides a good cost savings compared to our previous cloud backup."

"We have a very good return on investment."

"I rate the price of MSP360 Backup a seven out of ten."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The solution is expensive."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Pricing is reasonable although can be quite a large upfront cost."