Catchpoint vs Lakeside SysTrack comparison

Why PeerSpot?

Catchpoint and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Catchpoint is ranked #4 with an average rating of 8.4, while Lakeside Software is ranked #5 with an average rating of 9.0. Catchpoint holds a 5.2% mindshare in DEM, compared to Lakeside Software’s 6.3% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

Catchpoint

Read 25 Catchpoint reviews

6,016 Views
1,083 Comparison Views

100% willing to recommend

Lakeside SysTrack

Read 11 Lakeside SysTrack reviews

2,613 Views
2,613 Comparison Views

88% willing to recommend

Catchpoint

Lakeside SysTrack

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 29, 2026

Catchpoint and Lakeside SysTrack compete in the IT performance monitoring sector, with Catchpoint better suited for enterprises requiring advanced synthetic monitoring and Lakeside SysTrack excelling in endpoint and asset management.

Features: Catchpoint provides robust synthetic transaction monitoring, enabling proactive issue detection with frequent alerts and insightful dashboards. It supports sophisticated data analysis for identifying abnormalities and enhancing performance. Lakeside SysTrack offers real-time telemetry data for comprehensive endpoint performance analysis, focusing on application usage and device metrics, beneficial for VDI environments.

Room for Improvement: Catchpoint could improve automation capabilities, enhance the user interface, and expand its global monitoring reach, particularly in China and the Middle East. Integrating the alerting system and increasing monitoring scalability are also areas for development. Lakeside SysTrack requires a more flexible dashboard, improved integration with other tools, and the incorporation of AI-driven analysis for better issue handling and documentation.

Ease of Deployment and Customer Service: Catchpoint supports flexible deployment in Public and Hybrid Cloud environments and is praised for its responsive 24/7 customer service, simplifying integration processes. Lakeside SysTrack focuses on On-premises and Private Cloud, with valued professional services but needing improvements in usability and user support interfaces.

Pricing and ROI: Catchpoint targets large enterprises with a complex usage-based pricing model, offering strong ROI through reduced IT incidents and operational efficiency enhancements. Lakeside SysTrack, although priced higher, uses a per-device licensing approach that can be cost-effective for on-premises setups, delivering value through detailed analytics and resource management features.

To learn more, read our detailed Catchpoint vs. Lakeside SysTrack Report (Updated: September 2026).

Buyer's Guide

Catchpoint vs. Lakeside SysTrack

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Digital Experience Monitoring (DEM)

4th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (13th), Network Monitoring Software (13th), Cloud Monitoring Software (11th)

Lakeside SysTrack

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Catchpoint is 5.2%, up from 1.7% compared to the previous year. The mindshare of Lakeside SysTrack is 6.3%, down from 11.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
Catchpoint	5.2%
SysTrack	6.3%
Other	88.5%

Digital Experience Monitoring (DEM)

Featured Reviews

reviewer2867268

Observability Architect at a financial services firm with 10,001+ employees

Proactive synthetic monitoring has reduced major incidents and provides global user experience insights

One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the ability to bypass or monitor that flow for multi-factor authentication. This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA. This is one of the major areas needing improvement. Otherwise, Catchpoint has been one of the greatest tools in the synthetic monitoring or digital experience monitoring space, and I don't see anything else right now, but MFA is something that certainly needs some improvement.

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SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"After using Catchpoint, we were close to 90 percent, where out of ten incidents, just one incident came from a customer, and the remaining were detected by internal sources, especially with Catchpoint."

"Catchpoint has positively impacted my organization because we have supported multiple customers and handled many escalations before they became critical issues."

"The capacity to identify those issues regionally, nationally, and globally was an unbelievable return on our investment."

"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"Catchpoint has positively impacted my organization by reducing our MTTD, where before the actual users complain about the application being down, we get to know it from Catchpoint and we fix it quickly."

"Catchpoint has a very professional service team, they can help you with the scripting and other functionalities, and they have a dedicated network team, so if you face any issues with the geolocations on the nodes or anything related to the network, there is dedicated support available 24 hours a day, seven days a week."

"During business hours, it has worked absolutely fine without any issues."

More Catchpoint pros

"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"It is a very powerful tool that will make your life easier."

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"It is a stable product. I would rate its stability a nine out of ten."

More Lakeside SysTrack pros

Cons

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The only thing that occasionally bugs me about Catchpoint is some aspects of the UI."

"I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"Documentation and online indexing are awful but have been improved recently."

More Catchpoint cons

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"Lacks flexibility with regard to licensing."

"One thing from a layman's standpoint, the report should be very clear."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"Their dashboard could be better. They did it custom, which is the main problem."

"The solution lacks AI in its analysis module."

"The tool needs to improve the integration with third-party providers like Cisco products."

More Lakeside SysTrack cons

Pricing and Cost Advice

"The solution's pricing varies based on services and licensing models."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing is comparable to the last tool we were using."

"In terms of licensing fees, I believe they were slightly higher."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"It is somewhat expensive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"I would rate the solution's pricing a six out of ten."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Outsourcing Company

11%

Comms Service Provider

10%

Construction Company

10%

Financial Services Firm

15%

Manufacturing Company

13%

Insurance Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?

My experience with pricing, setup cost, and licensing has been great. There is always a need to negotiate a bit more to get the best cost for the licenses we plan to buy. We expect better costs fro...

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What needs improvement with Catchpoint?

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What is your primary use case for Catchpoint?

My main use cases for Catchpoint are synthetic monitoring and transactions monitoring for different applications. We have a lot of critical tier zero applications where there is a need to have synt...

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What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

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What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

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Compared 37% of the time

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Compared 13% of the time

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Compared 12% of the time

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AppNeta by Broadcom vs Lakeside SysTrack

Compared 1% of the time

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Product Reports

Buyer's Guide

Catchpoint

October 2026

Download Catchpoint product report

Buyer's Guide

Lakeside SysTrack

October 2026

Download Lakeside SysTrack product report

Overview

Catchpoint is a robust monitoring solution offering synthetic and real user monitoring, network performance analysis, and root cause identification. It enhances response times, reduces downtime, and improves user experience through advanced features and support.

Catchpoint provides comprehensive monitoring capabilities that ensure application availability and improve user experience. By delivering synthetic and real user monitoring, API tracking, and cloud network performance insights, it enables companies to diagnose issues, maintain service reliability, and anticipate problems. Organizations can effectively simulate user actions, monitor endpoints, and obtain actionable insights for diverse applications and websites, supporting seamless digital transactions.

What are the key features of Catchpoint?

Synthetic and Real User Monitoring: Offers comprehensive insights into performance and user interactions.
Root Cause Analysis: Identifies issues quickly to minimize downtime and improve service reliability.
Customizable Dashboards: Provides tailored views for performance metrics and test results.
Alert Notifications: Keeps teams informed of potential issues with timely alerts.
Network Performance Monitoring: Tracks cloud and local network performance for optimal operation.

What benefits and ROI should users expect?

Cost Savings: Optimizes performance to reduce operational costs and enhance ROI.
Improved SLA Management: Helps maintain service level agreements with reduced false alerts.
Enhanced User Experience: Delivers consistent and responsive applications to users.
Operational Efficiency: Automates processes for minimizing manual intervention.

Catchpoint is implemented across industries for proactive performance monitoring, ensuring digital platform reliability and superior user experience. Its tools enable companies to track application availability and network performance, utilizing global coverage to deliver crucial insights for decision-making processes.

Catchpoint

SysTrack offers comprehensive digital experience monitoring for IT environments like VDI and user devices. It provides valuable insights into performance, aiding service desk operations and improving efficiency through metrics tracking and data analysis.

Combining advanced tools for endpoint analysis and service optimization, SysTrack empowers organizations to enhance user experiences. Its features like Black Box, Resolve, and data capture improve performance insights, while virtual machine planning and incident mitigation streamline operations. Despite its robust toolkit, challenges exist in integration with third-party tools such as Dynatrace and Power BI. Users advocate for improved dashboards and centralized management consoles to optimize efficiency. Real-time data synchronization remains a focus area for future enhancements.

What are SysTrack's key features?

Black Box and Resolve: Provides critical insights to help diagnose performance issues.
GUI and Data Capture: Enhances endpoint analysis through detailed data collections.
Self-Help and Monitoring Dashboards: Assists service desk operations efficiently.
Virtual Machine Planning: Facilitates better infrastructure utilization and planning.
Automated Incident Mitigation: Streamlines the response to technical problems.
Infrastructure Insights: Aids in license management and cost-saving strategies.

What benefits and ROI should organizations expect?

Enhanced User Experience: Drives operational efficiency through better performance insights.
Reduced Service Desk Load: Enables fewer needed resources for support functions.
Cost Savings: Optimizes resources, reducing overall expenses.
Real-Time Performance Monitoring: Keeps operations smooth with continuous status updates.

SysTrack is widely adopted in industries needing to monitor digital employee experience within VDI environments. Organizations with large-scale deployments, such as those managing thousands of users, benefit significantly from its telemetry and infrastructure performance tracking capabilities. It supports reducing service-related challenges through its comprehensive analysis and proactive insights.

Lakeside Software

Sample Customers

Information Not Available

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

Catchpoint vs. Lakeside SysTrack

September 2026

Free Report: Catchpoint vs. Lakeside SysTrack

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