ConnectWise RMM vs Pulseway comparison

ConnectWise and Pulseway are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #7 with an average rating of 8.3, while Pulseway is ranked #14 with an average rating of 8.0. ConnectWise holds a 7.5% mindshare in RMM, compared to Pulseway’s 3.0% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 100% of Pulseway users who would recommend it.

ConnectWise RMM

Read 8 ConnectWise RMM reviews

5,506 Views
2,092 Comparison Views

100% willing to recommend

Pulseway

Read 6 Pulseway reviews

3,328 Views
699 Comparison Views

100% willing to recommend

ConnectWise RMM

Pulseway

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Pulseway and ConnectWise RMM are remote monitoring and management solutions. Pulseway is known for its user-friendly interface and flexibility, while ConnectWise RMM offers advanced features and integrations, making it more appealing for comprehensive needs.

Features: Pulseway offers real-time system monitoring, mobile access, and automation capabilities. ConnectWise RMM provides extensive integrations, advanced reporting, and detailed analytics, which are crucial for businesses in need of in-depth insights.

Room for Improvement: Pulseway could enhance its analytics and reporting features, making them more robust. It would also benefit from increased integration options and a more detailed dashboard. ConnectWise RMM could improve its simplicity and ease of use, streamline its setup process, and offer more mobile-friendly solutions.

Ease of Deployment and Customer Service: Pulseway is known for its straightforward deployment process and responsive customer service, making it suitable for quick installations. ConnectWise RMM offers a wider range of deployment options and robust support, though it may require more effort to set up.

Pricing and ROI: Pulseway provides a cost-effective solution, ideal for small to medium-sized businesses seeking rapid deployment at a lower price point. ConnectWise RMM demands a higher initial investment but offers a potentially higher ROI with its extensive features, making it suitable for larger enterprises.

To learn more, read our detailed ConnectWise RMM vs. Pulseway Report (Updated: August 2026).

Buyer's Guide

ConnectWise RMM vs. Pulseway

August 2026

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Helped 908,834 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise RMM

Ranking in Network Monitoring Software

54th

Ranking in Server Monitoring

16th

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)

Pulseway

Ranking in Network Monitoring Software

51st

Ranking in Server Monitoring

19th

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise RMM is 7.5%, up from 7.2% compared to the previous year. The mindshare of Pulseway is 3.0%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise RMM	7.5%
Pulseway	3.0%
Other	89.5%

Remote Monitoring and Management (RMM)

Featured Reviews

Faiz Fortune

Project Engineer at Moksh Tech

Automated monitoring has streamlined time tracking and project management across all clients

I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.

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Pieter Plas

Owner at Beerepoot Automatisering B.V.

A solution with a great monitoring system and ability to control access remotely

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the patching solution."

"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."

"At this point, this product does everything that I want."

"It enables us to respond to issues quickly and efficiently."

"My advice for others looking into using ConnectWise RMM is that it is the best tool to work with in terms of RMM, and I do not know why people prefer NinjaOne; I clearly prefer ConnectWise much more."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"We've seen a lot of MSPs who have grown by using Continuum."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

More ConnectWise RMM pros

"One of the applications I have used the most was to troubleshoot users and I've never faced difficulties or issues with the application itself."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection."

"The solution has great workflow and server modules."

"It gives you remote control and has a mobile app."

"So this solution allows for 24/7 support and is very handy."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"The setup is simple."

More Pulseway pros

Cons

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The solution could improve by offering better overall management and dashboards."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"ConnectWise RMM sometimes has a lag, and the speed can be an issue."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."

"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."

"They have good technical support but it's not excellent."

"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"There are some bugs or glitches."

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."

Pricing and Cost Advice

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

14%

Comms Service Provider

Outsourcing Company

Performing Arts

Construction Company

12%

Comms Service Provider

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

No data available

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...

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What needs improvement with Continuum Command?

I have not noticed any limitations or pain points so far.

See all answers

What is your primary use case for Continuum Command?

I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...

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Product Reports

Buyer's Guide

ConnectWise RMM

August 2026

Download ConnectWise RMM product report

Buyer's Guide

Pulseway

July 2026

Download Pulseway product report

Also Known As

Continuum Command, Continuum RMM

No data available

Overview

ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.

ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.

What are the key features of ConnectWise RMM?

Patch Management: Automates updates to reduce manual effort and enhance security.
Remote Access: Utilizes ScreenConnect for efficient remote operations.
Automation Tools: Supports system management and script scheduling for streamlined processes.
Network Discovery: Maintains visibility and resolves issues quickly.
Software Deployment: Simplifies software deployment and status monitoring.

What benefits should users expect in reviews?

Operational Efficiency: Reduces manual tasks with robust automation.
Enhanced Support: Features outsourced NOC and help desk for substantial support.
Improved ROI: Effective software deployment and monitoring increase returns.

ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.

ConnectWise

Pulseway is a comprehensive IT management tool offering critical functionalities such as integrated dashboards, automation, and remote support. It supports seamless IT operations across multiple platforms, providing ease in monitoring and management.

Pulseway provides a robust platform for IT teams seeking to efficiently manage their infrastructure. With its capabilities in system monitoring, remote control, and mobile app accessibility, users can effectively oversee endpoint performance and receive timely alerts. It simplifies the management of server workflows, software deployment, and updates, catering to diverse IT environments. Its compatibility with multiple platforms ensures convenience in network monitoring, password updates, and administration access, allowing IT support to function across locations. There's room for improvement, particularly in enhancing remote session performance, graphical interface, and adding features like Remote Desktop Assistance for Mac.

What features does Pulseway offer?

Integrated Dashboard: Centralizes monitoring for better visibility.
Automatic Windows Updates: Ensures systems are up-to-date automatically.
Remote Script Execution: Facilitates task automation remotely.
Advanced Reporting: Provides detailed analysis for informed decision-making.
Mobile App: Offers 24/7 accessibility and support capabilities.

What benefits do Pulseway users experience?

Enhanced IT Efficiency: Streamlines operations and reduces manual tasks.
Cross-Platform Support: Adapts to diverse IT environments and needs.
Improved Remote Support: Facilitates responsive and effective help desk capabilities.
Scalable Management: Supports expanding IT infrastructures seamlessly.

Pulseway is utilized across industries like healthcare, finance, and education, providing essential IT support. It enables organizations to monitor critical systems, ensuring minimal downtime and optimal resource usage. Cybersecurity teams benefit from its deployment for tracking disk space, memory, CPU usage, and installed applications, enhancing overall network security and operational reliability.

Pulseway

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Dell, Canon, Siemens, Harvard University, Northwestern University

Buyer's Guide

ConnectWise RMM vs. Pulseway

August 2026

Free Report: ConnectWise RMM vs. Pulseway

Find out what your peers are saying about ConnectWise RMM vs. Pulseway and other solutions. Updated: August 2026.

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