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Dell NetWorker vs MSP360 Backup comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dell NetWorker
Ranking in Backup and Recovery
15th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
86
Ranking in other categories
No ranking in other categories
MSP360 Backup
Ranking in Backup and Recovery
55th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (41st), Disaster Recovery (DR) Software (31st), MSP Backup (6th)
 

Mindshare comparison

As of September 2026, in the Backup and Recovery category, the mindshare of Dell NetWorker is 1.2%, down from 2.3% compared to the previous year. The mindshare of MSP360 Backup is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Dell NetWorker1.2%
MSP360 Backup1.1%
Other97.7%
Backup and Recovery
 

Featured Reviews

RaedHassan - PeerSpot reviewer
Senior Specialist Backup/Storage at National Bank of Kuwait
Has supported flexible multi-platform backups and improved over time
Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I would rate it around seven out of ten. It is not that there is something wrong with the role-based access controls in Dell NetWorker, but it lacks many permissions or roles to assign, providing options only for administrator or user. To improve Dell NetWorker for the next release, I recommend enhancing flexibility in the policy, allowing selection of multiple options within the same policy, and addressing issues like the DNS lookup dependency to make it more controllable from Dell NetWorker itself rather than relying on other applications. Looking forward, I would like to see improved policy features and a more enhanced GUI, as it is still slow.
CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is very easy. It's incredibly fast."
"The backup software has been much faster since we've deployed the solution."
"I like that it's stable and scalable."
"It integrates well with Dell's Data Domain as a backup storage solution."
"Dell NetWorker allows for extensive customization, supporting various open-source databases like PostgreSQL."
"Technical support for this solution is very good; they are nice people and whenever we need support, they turn up and investigate, and within an hour they will start an investigation."
"The most valuable features for us at the moment are NFS, file system backup, and IP backup."
"If you need to backup multiple OS platforms, this is the product to purchase."
"MSP360 Backup's most valuable feature is its backup interface."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"The solution is simple to use and easy to configure."
"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward."
"General ease of use and performance of the Windows version is the most valuable feature."
"The solution is easy to access and handles things efficiently."
 

Cons

"In some cases, solutions are not found in one method of call and it escalates to many levels until an experienced person can join to resolve the issue."
"For me this is not acceptable... I hope this will be resolved in the 8.2 version of Networker, because restore speed is important (RTO)."
"When it comes to the stability of the product, some of the stores that have bad connectivity have some challenges backing them up because they operate remotely, the connection is slow, and it takes longer to manage the backup stuff."
"It is not easy to understand and deploy. It is complex in nature."
"We are looking forward to better stability in future versions."
"They need to be compatible with the cloud because EMC NetWorker cannot compete with other products at the moment. EMC focuses only on their own cloud and do not take into consideration other cloud vendors."
"The technical support was slightly impolite in my experience."
"The stability of the NMC could use some attention, as it tends to be a bit shaky during jobs and other operations."
"The solution's pricing is very high."
"If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"The product could be more user-friendly."
"The graphics are looking a bit old and should be updated."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The interface could use some updating."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
 

Pricing and Cost Advice

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"You have to buy the deduplication software separately from the license."
"The price of the solution could be lower, it is expensive."
"We do need to purchase a license, but sometimes, it comes as a part of the Dell Data Protection Suite (DPS). It has a capacity-based licensing."
"The tool is pricey."
"It is inexpensive compared to new products."
"The solution follows a subscription model for licensing. We pay annually to use the solution and the price is high."
"The price of the license could be cheaper and it would be a benefit if they came up with a new pricing model. The competitors here in Oman sell universal licensing where a number of virtual machines are hosted at the customer place which can be licensed, or you can license the CPU sockets in those servers. However, NetWorker offers only CPU sockets or overall storage capacity to backup, but there is no universal licensing where you can provide a number of VMs. They should offer more options to stay competitive with other solutions, such as Veeam."
"The solution is expensive."
"Its pricing needs improvement."
"It provides a good cost savings compared to our previous cloud backup."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"I rate the price of MSP360 Backup a seven out of ten."
"We have a very good return on investment."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
13%
Manufacturing Company
9%
Construction Company
7%
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
12%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise33
Large Enterprise38
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What's the difference between Dell EMC Avamar and Dell EMC NetWorker?
From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...
What is your experience regarding pricing and costs for Dell NetWorker?
Regarding the pricing of Dell NetWorker, it depends on the deal or negotiation we have with the vendor, making it reasonable, although I cannot make a definitive decision without knowing the specif...
What needs improvement with Dell NetWorker?
Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I w...
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Also Known As

NetWorker
Cloudberry Backup
 

Overview

 

Sample Customers

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport
StratX
Find out what your peers are saying about Dell NetWorker vs. MSP360 Backup and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.