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Devo vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Devo enhances root cause remediation by 50%, offering cost savings, scalability, fast cloud deployment, and diverse client flexibility.
Sentiment score
6.5
PagerDuty Operations Cloud boosts efficiency by reducing costs, MTTR, downtime, and stress while enhancing uptime, alert accuracy, and customer satisfaction.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.
Senior Dev Ops Engineer at Scaler Academy
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
 

Customer Service

Sentiment score
7.0
Devo's customer service is responsive and efficient, but improvements are needed in documentation and onboarding support.
Sentiment score
7.8
PagerDuty Operations Cloud is reliable and responsive, though some users note noise and complexity issues impacting usability.
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
Senior SRE at IBM
I received good responses from PagerDuty Operations Cloud, and they provide informative assistance when required.
Network Operations Center Engineer at HTC Global Inc
 

Scalability Issues

Sentiment score
7.6
Devo's cloud-based structure ensures seamless scalability, supporting diverse roles and extensive deployments for effective data handling and monitoring.
Sentiment score
7.3
PagerDuty Operations Cloud excels in scalability, easily adapting to team growth, workload management, and seamless integration across companies.
Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.
Network Operations Center Engineer at HTC Global Inc
The product was highly scalable, with no limits on the number of applications or event routing rules.
Sr Director - Global Support APJ at HashiCorp
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
 

Stability Issues

Sentiment score
7.3
Devo is highly stable and reliable, with minimal issues and efficient management, evolving positively as a cloud-native service.
Sentiment score
8.4
PagerDuty offers reliable operations management with minimal downtime, automated alerts, and adaptability across industries, ensuring seamless enterprise performance.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
CSO C Apac at Autodesk, Inc.
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
Senior SRE at IBM
 

Room For Improvement

Devo faces performance, customization, integration, and pricing challenges, needing improvements in AI, reporting, and dashboard capabilities.
PagerDuty Operations Cloud struggles with costs, integration, user interface, security, alert noise, scheduling, and pricing challenges.
This is particularly evident when dealing with failed login attempts and determining true versus false positives.
Strategic Account Executive at a computer software company with 51-200 employees
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Senior SRE at IBM
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
 

Setup Cost

Devo offers competitive pricing with flexible licensing, though metadata costs and subscription models may affect overall expenses.
PagerDuty Operations Cloud can be costly as user numbers grow, but offers valuable features and support justifying its price.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
Senior SRE at IBM
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Senior Cloud Operations Engineer at IMO Health
I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts.
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
 

Valuable Features

Devo's Activeboards offer intuitive, fast data visualization with high-speed queries, real-time analytics, and seamless integration for effective insights.
PagerDuty Operations Cloud streamlines incident management with AI, automation, integrations, and user-friendly features, enhancing efficiency and responsiveness.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
Strategic Account Executive at a computer software company with 51-200 employees
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

Devo
Ranking in AIOps
20th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
Log Management (29th), Security Information and Event Management (SIEM) (26th), IT Operations Analytics (10th)
PagerDuty Operations Cloud
Ranking in AIOps
6th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
Process Automation (5th), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (4th)
 

Mindshare comparison

As of April 2026, in the AIOps category, the mindshare of Devo is 1.4%, up from 0.8% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 2.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud2.3%
Devo1.4%
Other96.3%
AIOps
 

Featured Reviews

FR
Strategic Account Executive at a computer software company with 51-200 employees
Has improved investigative workflows with interactive dashboards and simplified data correlation
The data analytics cloud component focuses on real-time analytics, which is very impressive. The SIEM collects and correlates logs data from different sources and can integrate with ServiceNow, hardware asset management, and software asset management. The security orchestration, automation, and response (SOAR) is another valuable feature. The security data platform serves as the foundation of Devo. Regarding advanced query capabilities, Devo offers several models including query logs, visual query builder, language integrated query, and SQL, with SQL being the most frequently used querying data capability. The single pane of glass that Devo offers is the SOC. The tools in Devo's active ports are for investigating, not just viewing data. They are more interactive than other market solutions. The drill-down reports capabilities allow analysts to click on any element in a widget. When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins. This is particularly important for enterprise companies with numerous endpoints and users. The dynamic filtering of inputs significantly reduces the time cybersecurity analysts spend trying to figure out failed logins and identifying false positives.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
9%
Computer Software Company
8%
Outsourcing Company
7%
Performing Arts
15%
Financial Services Firm
14%
Educational Organization
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise11
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise16
Large Enterprise36
 

Questions from the Community

What is your experience regarding pricing and costs for Devo?
Compared to Splunk or SentinelOne, it is really expensive. I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.
What needs improvement with Devo?
The single pane of glass that Devo offers could be improved. The tools in Devo's active ports need enhancement in their investigative capabilities. The drill-down reports capabilities, while useful...
What is your primary use case for Devo?
During my time at MetaBase Q and as a partner integrator of ServiceNow, I had the chance to understand and be part of projects integrating SOCs, NOCs, and Security Operation Centers with Devo. Most...
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing for PagerDuty Operations Cloud is good and easy to understand.
What needs improvement with PagerDuty?
Using GenAI, PagerDuty Operations Cloud can be very much helpful. If the noise of alerting can be reduced, that is something which I believe was impacting so much. That is one of the things I reall...
What is your primary use case for PagerDuty?
My main use case of PagerDuty Operations Cloud is in incident management . If there was any issue that occurred, I used to be the point of contact to resolve that particular issue, and in some case...
 

Overview

 

Sample Customers

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Devo vs. PagerDuty Operations Cloud and other solutions. Updated: February 2026.
886,576 professionals have used our research since 2012.