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Devo vs PagerDuty Operations Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Devo enhances efficiency, reduces costs, and provides faster insights with seamless integration, boosting ROI and scalability without extra expenses.
Sentiment score
5.6
PagerDuty Operations Cloud improves efficiency, reduces downtime, and enhances performance by automating alerts and streamlining incident management.
Devo gives value to the end user and is saving compared to other products in the same category.
Principal Consultant at Syntx Sdn Bhd
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.
Sr.Devops engineer at Scaler
We definitely save time with PagerDuty Operations Cloud. It saves more than half an hour—30 minutes—for each incident.
Sr. Specialist at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
6.6
Devo excels in customer service with rapid responses and collaborative support, though some users seek improved escalation processes.
Sentiment score
7.1
PagerDuty Operations Cloud support is highly rated for responsiveness, expertise, and 24/7 availability, with minor reported delays.
I rate the customer support a nine out of ten because of their timely technical guidance and responsiveness during the deployment and troubleshooting periods.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
Both response time and support quality need attention.
Team Lead Soc at a tech services company with 51-200 employees
Technical support from Devo is helpful.
Principal Consultant at Syntx Sdn Bhd
PagerDuty Operations Cloud is a good product for the organization and the support team is highly effective and responsive.
Delivery Manager at Cognizant
We have standing weekly calls to discuss any doubts, and there is a dedicated team, including an engineer and a PagerDuty Relations Manager, assigned to support us.
Technology Analyst at Infosys
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
 

Scalability Issues

Sentiment score
7.0
Devo offers scalable data handling and integration with AWS, supporting diverse team needs with flexible, growth-ready architecture.
Sentiment score
7.4
PagerDuty Operations Cloud excels in scalability, integrating seamlessly with platforms and managing high alert volumes despite potential cost concerns.
Devo is a unified SIEM solution designed to handle growing log volumes and enterprise-scale monitoring requirements.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.
Network Operations Center Engineer at HTC Global Inc
Whatever top-notch tools we are using as an enterprise solution, PagerDuty Operations Cloud has kept itself current and integrates nicely with all the tools we use these days.
Lead Engineer, Cloud Operations at a tech vendor with 5,001-10,000 employees
We are able to extend our PagerDuty Operations Cloud configuration without major challenges or changes to our overall operational model.
Lead Data Ops Engineer at Wipro Limited
 

Stability Issues

Sentiment score
7.4
Devo offers reliable service with minimal downtime, quick issue resolution, and high user satisfaction despite infrequent minor outages.
Sentiment score
8.2
PagerDuty Operations Cloud is highly stable and reliable, effectively managing alerts with minimal disruptions and earning high user ratings.
It is stable and reliable for our security operations.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
CSO C Apac at Autodesk, Inc.
PagerDuty Operations Cloud is the most stable solution.
Senior Cloud Engineer at Ollion
 

Room For Improvement

Devo's Activeboards need more customization, better integrations, improved performance, enhanced usability, and comprehensive documentation for new users.
Enhancing configuration, integration, UI, AI capabilities, and reducing alert noise can improve PagerDuty's cost-effectiveness and user experience.
This is particularly evident when dealing with failed login attempts and determining true versus false positives.
Strategic Account Executive at a computer software company with 51-200 employees
UI improvements, a simplified dashboard, or an easier reporting workflow could further improve analyst productivity.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
I would appreciate more third-party integrations including Fortinet and others.
Team Lead Soc at a tech services company with 51-200 employees
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Senior SRE at IBM
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
 

Setup Cost

Devo's pricing is straightforward with data-based costs, appealing cloud model, but concerns exist over metadata charges.
PagerDuty Operations Cloud pricing is competitive with flexible plans, but costs may rise for larger teams and advanced features.
The pricing of the product is reasonable if we compare it with other Gartner leading products like Splunk, LogRhythm, Microsoft Sentinel, Google SecOps.
Team Lead Soc at a tech services company with 51-200 employees
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
Senior SRE at IBM
The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly.
Dev Ops Engineer at a consultancy with 11-50 employees
Licensing is straightforward but scaling seats for larger teams can get expensive, especially when adding advanced features.
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
 

Valuable Features

Devo offers real-time analytics, customizable integration, powerful visualization, secure architecture, and advanced querying for effective threat detection and analysis.
PagerDuty Operations Cloud enhances incident response with automated alerts, intelligent escalation, integration capabilities, and AI-driven alert management.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
Strategic Account Executive at a computer software company with 51-200 employees
When the analyst uses queries to search, it pulls the data quickly, in a second, which aids us greatly with the investigation.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
It utilizes 400 days of hot data, allowing queries to run very fast and yield results quicker than other tools in terms of security and SIEM capability.
Senior Cloud Engineer at a tech services company with 201-500 employees
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

Devo
Ranking in AIOps
16th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
27
Ranking in other categories
Log Management (17th), Security Information and Event Management (SIEM) (17th), IT Operations Analytics (7th)
PagerDuty Operations Cloud
Ranking in AIOps
4th
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
99
Ranking in other categories
Process Automation (3rd), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of September 2026, in the AIOps category, the mindshare of Devo is 2.0%, up from 0.8% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 2.4%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud2.4%
Devo2.0%
Other95.6%
AIOps
 

Featured Reviews

Usama Khan - PeerSpot reviewer
Team Lead Soc at a tech services company with 51-200 employees
Advanced threat hunting has improved SOC visibility and now supports faster incident response
Devo can improve in how its connectors enhance integration with third-party tools. Devo's architecture works by having you deploy a relay server in the data center of the client side and Devo SIEM is basically on the AWS cloud. There are specific ports which are enabled on the relay server, which are 514 and 13000, 13151, 152. However, when we talk about databases and custom integrations, there are not default ports in the relay server. No default ports are defined. For JDBC drivers, the port number is 1433, but it is not in the relay server. You have to add it manually. For Oracle RDBMS, the port is 1521, and it is also not there by default. I would appreciate more third-party integrations including Fortinet and others. Machine learning models can also be improved. Playbooks in the SOAR can also be improved. Regarding playbooks for automation, we utilize playbooks for automation in SOAR for automated IOC blocking on a firewall, on a web application firewall, on DNS security, etc. The only option for us to run the playbook is to schedule the job for it. However, if I want to manually run the playbook, there is no option for doing so. This needs improvement.
reviewer2879727 - PeerSpot reviewer
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
Unified incident response has reduced alert noise and improves on-call focus and coordination
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
11%
Construction Company
10%
Manufacturing Company
9%
Outsourcing Company
11%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise6
Large Enterprise12
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise25
Large Enterprise79
 

Questions from the Community

What needs improvement with Devo?
Perhaps Devo could add some features in the future on the network part. Specifically, I think they could improve network traffic analysis capabilities.
What is your primary use case for Devo?
I have been using Devo as a partner and system integrator for three years. For log monitoring, the clients' use cases can utilize Devo perfectly. Compliance and security operation monitoring are th...
What is your experience regarding pricing and costs for PagerDuty?
I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per responder.
What needs improvement with PagerDuty?
The users would complain that they always had a hard time maintaining their schedules, their escalations, and installing the app. I got a lot of complaints from the people that responded to pages r...
What is your primary use case for PagerDuty?
The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SRE, so the primary use case was incident management and spinning up RCAs, trackin...
 

Overview

 

Sample Customers

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Devo vs. PagerDuty Operations Cloud and other solutions. Updated: August 2026.
913,683 professionals have used our research since 2012.