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DX NetOps vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.7
Organizations achieve positive ROI from DX NetOps within 1-1.5 years through cost savings, reduced downtime, and improved operations.
Sentiment score
5.5
PagerDuty Operations Cloud improved efficiency with reduced downtime, enhanced metrics, and automation, leading to significant time and cost savings.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
Principal Presale Consultant at Ness Technologies
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.
Senior Dev Ops Engineer at Scaler Academy
We definitely save time with PagerDuty Operations Cloud. It saves more than half an hour—30 minutes—for each incident.
Sr. Specialist at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
7.2
Customer service quality for DX NetOps varies, with recent improvements and notable US team support, but response times fluctuate.
Sentiment score
6.9
PagerDuty Operations Cloud offers responsive 24/7 support with knowledgeable agents, earning high user satisfaction despite occasional delays.
They are fast, responsive, and have technical expertise.
Senior Consultant at a financial services firm with 5,001-10,000 employees
Everything about DX NetOps is perfect, including the interface, technical support, and pricing.
Customer Success Intern at a tech services company with 1,001-5,000 employees
Creating a support case based on priority allows for immediate responses.
Senior Program Manager at Tata Consultancy Services
PagerDuty Operations Cloud is a good product for the organization and the support team is highly effective and responsive.
Delivery Manager at Cognizant
We have standing weekly calls to discuss any doubts, and there is a dedicated team, including an engineer and a PagerDuty Relations Manager, assigned to support us.
Technology Analyst at Infosys
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
 

Scalability Issues

Sentiment score
6.0
DX NetOps excels in scalability, efficiently managing diverse networks and large-scale operations, making it ideal for extensive network oversight.
Sentiment score
7.2
PagerDuty Operations Cloud scales with enterprise growth, offering adaptability and efficiency for large organizations despite premium pricing.
The product is very scalable, to the maximum.
Principal Presale Consultant at Ness Technologies
Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.
Network Operations Center Engineer at HTC Global Inc
Whatever top-notch tools we are using as an enterprise solution, PagerDuty Operations Cloud has kept itself current and integrates nicely with all the tools we use these days.
Lead Engineer, Cloud Operations at a tech vendor with 5,001-10,000 employees
We are able to extend our PagerDuty Operations Cloud configuration without major challenges or changes to our overall operational model.
Lead Data Ops Engineer at Wipro Limited
 

Stability Issues

Sentiment score
8.2
DX NetOps is praised for its stability, running smoothly without issues and receiving high ratings for dependable performance.
Sentiment score
8.2
PagerDuty Operations Cloud is reliable and stable, offering seamless performance, timely notifications, and high uptime with minimal disruptions.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
Principal Presale Consultant at Ness Technologies
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
CSO C Apac at Autodesk, Inc.
Over three years, we have experienced zero outages on PagerDuty that prevented alerting or on-call notifications.
Senior Software Engineer at Infosys
 

Room For Improvement

DX NetOps needs better support, UX/UI, enhanced features, integration, AI capabilities, and streamlined systems for improved efficiency.
Users seek improved alert management, better mobile features, integrations, pricing, UI, analytics, AI-driven insights, and customization options.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
Senior Consultant at a financial services firm with 5,001-10,000 employees
Different communication methods such as agent-based connections, TCP/IP, or secured connections are necessary—features not currently available in DX NetOps and Spectrum.
Senior Program Manager at Tata Consultancy Services
I would particularly like it to integrate with the Symantec portfolio and the Carbon Black portfolio.
Customer Success Intern at a tech services company with 1,001-5,000 employees
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Senior SRE at IBM
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
 

Setup Cost

DX NetOps offers flexible and often affordable pricing compared to competitors, providing robust capabilities and technical support.
PagerDuty Operations Cloud offers competitive pricing for enterprises, though high costs affect smaller teams, with clear setup and licensing.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
Principal Presale Consultant at Ness Technologies
I think the pricing is expensive.
Senior Consultant at a financial services firm with 5,001-10,000 employees
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
Senior SRE at IBM
The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly.
Dev Ops Engineer at a consultancy with 11-50 employees
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Senior Cloud Operations Engineer at IMO Health
 

Valuable Features

DX NetOps delivers scalable network monitoring with AI automation, top-notch analytics, and customizable dashboards for advanced visibility and management.
PagerDuty Operations Cloud streamlines incident response with real-time alerts, automation, and analytics, integrating seamlessly with AWS and Datadog.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
Principal Presale Consultant at Ness Technologies
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
Senior Consultant at a financial services firm with 5,001-10,000 employees
The most valuable feature in DX NetOps is the topological view, which is the network topological view.
Senior Program Manager at Tata Consultancy Services
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

DX NetOps
Ranking in AIOps
17th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
10
Ranking in other categories
Network Monitoring Software (38th)
PagerDuty Operations Cloud
Ranking in AIOps
5th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
94
Ranking in other categories
Process Automation (5th), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of June 2026, in the AIOps category, the mindshare of DX NetOps is 1.8%, up from 0.5% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 2.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud2.5%
DX NetOps1.8%
Other95.7%
AIOps
 

Featured Reviews

Balabrahmam_Chakka - PeerSpot reviewer
Senior Program Manager at Tata Consultancy Services
Has provided topological insights and dashboard-driven network visibility across complex environments
DX NetOps can be improved by expanding its integrations with different tools, as it can currently integrate with Spectrum and other Broadcom products. It would be beneficial to gain integration capabilities with tools such as New Relic or SolarWinds. Integration with DX NetOps occurs through API, which fetches metrics from those tools, and this is currently happening in our area, with DX NetOps receiving data not only from Spectrum but also from New Relic and SolarWinds. DX NetOps could be improved by providing more communication methods beyond SNMP traps to accommodate different private clouds, especially as customers increasingly adopt vendor-specific clouds. For example, Sainsbury's uses SAP cloud, SAS, and Oracle cloud, where monitoring is not currently possible through DX NetOps and Spectrum, which are limited to certain mechanisms. Within the organization, SNMP is usable, but to display metrics from outside the organization, different communication methods such as agent-based connections, TCP/IP, or secured connections are necessary—features not currently available in DX NetOps and Spectrum.
Daksh Yamal - PeerSpot reviewer
Senior Software Engineer at Infosys
Centralized incident response has cut noise, improved morale, and protects revenue every day
PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
10%
Manufacturing Company
9%
Construction Company
8%
Performing Arts
13%
Financial Services Firm
13%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise21
Large Enterprise71
 

Questions from the Community

What is your experience regarding pricing and costs for DX NetOps?
The pricing is fair for the level of enterprise capability it provides. Proper sizing and planning during deployment helps optimise licensing and overall cost. Anyone adopting it should account for...
What needs improvement with DX NetOps?
I would like DX NetOps to integrate with all Broadcom products in the future to make it closer to a rating of 10. I would particularly like it to integrate with the Symantec portfolio and the Carbo...
What is your primary use case for DX NetOps?
I use DX NetOps for large-scale network monitoring, fault detection, and performance analysis. My work involves evaluating how well it handles distributed environments, event correlation, and proac...
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...
What is your primary use case for PagerDuty?
The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...
 

Overview

 

Sample Customers

Fujitsu
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about DX NetOps vs. PagerDuty Operations Cloud and other solutions. Updated: April 2026.
900,747 professionals have used our research since 2012.