DX Unified Infrastructure Management and PRTG Network Monitor are two competing products in the field of IT infrastructure monitoring. Based on a comparison of features, room for improvement, ease of deployment, customer service, pricing, and ROI, DX Unified Infrastructure Management appears to have a slight advantage due to its robust scalability and integration capabilities, whereas PRTG Network Monitor is noted for its rapid deployment and user-friendly approach.
Features: DX Unified Infrastructure Management offers robust scalability, supported by numerous probes, and a stable footprint due to its non-Java design. It integrates diverse platforms into a unified tool, simplifying dashboard creation and offering extensive customization. PRTG Network Monitor supports easy and rapid deployment with low upfront costs, inclusive of essential features. Its intuitive interface emphasizes user-friendliness and simplifies network-based monitoring.
Room for Improvement: DX Unified Infrastructure Management needs to enhance customer support and stability, particularly for large environments. Maintenance and UI improvements are also noted for better usability. PRTG Network Monitor faces limitations in scalability and flexibility, notably with network maps and dashboards, and requires better customization and integration capabilities, especially in its mobile applications.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management offers flexible deployment options with hybrid and on-premises capabilities, yet users report fluctuating support quality. PRTG Network Monitor is praised for its simplicity and quick on-premises setup. Although customer service receives favorable feedback, there are calls for clearer support and pricing explanations.
Pricing and ROI: DX Unified Infrastructure Management is seen as costly due to its complex setup but offers quick ROI through automation and reduced manpower needs. PRTG Network Monitor provides a cost-effective solution, especially for simpler environments, although its pricing has risen with the adoption of subscription models. It offers good value with its comprehensive feature set and flexible pricing model.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
The implementation reduced our employee resources from 20-25 to 5-6 employees.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
Better support and more accessible resources are crucial.
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 3.3% |
| DX Unified Infrastructure Management | 0.7% |
| Other | 96.0% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 19 |
| Large Enterprise | 47 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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