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FortiMonitor vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FortiMonitor
Ranking in IT Alerting and Incident Management
18th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
Network Monitoring Software (31st), IT Infrastructure Monitoring (43rd), Digital Experience Monitoring (DEM) (10th)
Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
6th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th)
 

Mindshare comparison

As of November 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 2.2%, up from 1.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)2.0%
FortiMonitor2.2%
Other95.8%
IT Alerting and Incident Management
 

Featured Reviews

reviewer2677554 - PeerSpot reviewer
Network Engineer III at a energy/utilities company with 1,001-5,000 employees
Managing diverse networks with detailed alerts enhances device oversight
FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I would recommend FortiMonitor to others."
"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."
"FortiMonitor is 100% stable."
"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."
"It provides the best firewall features."
"FortiMonitor's dashboard is very informative and user-friendly."
"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."
"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."
"The best feature I found in Splunk ITSI (IT Service Intelligence) is the ability to organize raw data we receive in a very particular manner as per the client's requirement, including the device name and message body."
"The predictive analysis feature is quite useful, as it helps identify potential issues before they impact services and allows for proactive action."
"It has saved me a lot of money and a lot of time."
"I find the episode review, glass tables, and correlation search features very useful."
"The glass tables are very helpful."
"Whatever I have explored has been beneficial."
"One of the excellent features is the service analyzer, which is truly impressive."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
 

Cons

"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."
"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."
"There are areas for improvement that FortiManager is addressing."
"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."
"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."
"The solution's initial setup process is time-consuming."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"FortiMonitor needs to improve its alert system."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"We had issues with support that took a long time to resolve."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
"I believe the refresh time should be faster."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We also faced challenges relating to UI development."
"The license cost is expensive."
 

Pricing and Cost Advice

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."
"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."
"FortiMonitor's price is very high."
"Compared to other solutions, FortiMonitor is a very expensive solution."
"There are additional costs needed for certain functionality, such as scalability."
"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."
"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."
"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."
"Splunk ITSI is expensive compared to other tools."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Pricing was pretty good, and it is possible to just add on the features we want."
"The licensing is based on data usage."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is expensive."
"It would have been good if the product cost was much lower."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Comms Service Provider
9%
Manufacturing Company
8%
Construction Company
7%
Outsourcing Company
14%
Manufacturing Company
12%
Financial Services Firm
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...
What is your experience regarding pricing and costs for FortiMonitor?
FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.
What needs improvement with FortiMonitor?
There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Also Known As

Panopta
No data available
 

Overview

 

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about FortiMonitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.