Fortinet FortiWLM and Mist AI and Cloud compete in the wireless network solutions category. Mist AI and Cloud seems to have the upper hand due to its superior automation capabilities and AI-driven network insights, enhancing user experience despite its higher pricing.
Features: Fortinet FortiWLM is praised for centralized management and integrated security features through the Fortinet Security Fabric, seamless roaming leveraging Virtual Cell, and strong hardware quality. Mist AI and Cloud stands out with its AI-driven automation, offering automated configuration suggestions, detailed user experience insights, and Wi-Fi Assurance, which enhances network optimization.
Room for Improvement: Fortinet FortiWLM could enhance its reporting and integration features, automate guest management, and address service contract policies for smaller organizations. Mist AI and Cloud could improve by expanding integration capabilities, addressing pricing concerns, and enhancing local support and documentation for broader accessibility and ease of use.
Ease of Deployment and Customer Service: Fortinet FortiWLM deploys on-premises, emphasizing stability within existing infrastructures, with generally favorable customer service acknowledged but variable in response times. Mist AI and Cloud offers deployment flexibility with cloud and on-premises options. Technical support is satisfactory, though complex issues sometimes require escalation, indicating a need for improving first-line support.
Pricing and ROI: Fortinet FortiWLM offers competitive pricing with reasonable licensing options, reducing costs through its unified security approach and contributing to a positive ROI. Mist AI and Cloud, while pricier, provides substantial automation features that may justify the investment. Pricing remains a concern for some, especially in regions with high taxation, yet ROI is generally viewed positively due to its capabilities.
The local support we receive from our distributor is perfect.
If we encounter any bugs, they inform us of the recommended configuration and firmware to resolve our problems.
With active maintenance, we can open tickets and receive professional assistance without issues.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Fortinet's solutions are integrated into many standard frameworks, allowing for good scalability and interaction with other vendors' products.
In terms of scalability, Mist AI and Cloud is scalable.
I would rate scalability at nine out of ten.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Firmware upgrades and bug improvements need to be tested well.
Regarding the integration with other vendors, we try to buy only products from a single vendor to avoid problems of compatibility from devices of different vendors.
One area that needs improvement is the configuration aspect, which is more challenging compared to other products.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
From a Juniper perspective, there is a need for further improvements in the SRX and the given solution area.
Fortinet's pricing is different from Aruba, as Aruba has solutions for small business and enterprise in different categories.
While the pricing of Fortinet FortiWLM is a bit high, it remains effective.
The price is competitive.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
It also has integration capabilities with FortiFirewall which is beneficial for customers.
The solution is controlled from one device and one GUI for all devices.
I primarily use Fortinet FortiWLM for creating SSIDs and defining VLANs.
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Consolidate security and wireless LAN management with our integrated wireless solutions. Single-pane-of-glass management for security and access without the need to add point products simplifies deployment and reduces management complexity. These solutions are highly scalable to support even the largest organizations and distributed enterprises.
Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains.
Data is ingested from numerous sources, including Juniper Mist Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimize user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.
Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to IT staff via a natural language conversational interface.
With Mist AI, operators save time and money with faster problem resolution and fewer onsite visits. Users benefit from a network infrastructure that is more predictable, reliable, and measurable.
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