Freshsales vs Siebel CRM comparison

Why PeerSpot?

Freshworks and Oracle are both solutions in the CRM category. Freshworks is ranked #9 with an average rating of 8.3, while Oracle is ranked #19 with an average rating of 7.0. Freshworks holds a 1.1% mindshare in CRM, compared to Oracle’s 1.3% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Freshsales

Read 13 Freshsales reviews

5,494 Views
4,615 Comparison Views

100% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

5,871 Views
5,519 Comparison Views

88% willing to recommend

Freshsales

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Freshsales are both prominent products in the CRM market. Freshsales appears to have the upper hand due to its advanced features and flexible pricing.

Features: Siebel CRM is favored for its extensive customization, comprehensive data model, and robust workflows, making it ideal for large enterprises. Freshsales excels with its AI-driven insights, seamless SaaS integration, and advanced lead scoring, appealing to a wider range of business sizes.

Room for Improvement: Siebel CRM could enhance user interface flexibility, speed up deployment, and simplify its complex system. Freshsales can improve by expanding its enterprise-level features, enhancing reporting capabilities, and increasing customization options for larger businesses.

Ease of Deployment and Customer Service: Freshsales offers a straightforward cloud-based deployment with extensive support, suitable for smaller teams. In contrast, Siebel CRM's deployment may be more demanding due to its complexity, but offers detailed assistance for large-scale organizations.

Pricing and ROI: Siebel CRM generally involves higher setup costs but offers substantial ROI for larger enterprises. Freshsales provides affordable pricing tiers, enabling quicker ROI realization for small to medium-sized businesses.

To learn more, read our detailed Freshsales vs. Siebel CRM Report (Updated: November 2026).

Buyer's Guide

Freshsales vs. Siebel CRM

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

9th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Opportunity Management (8th), Sales Force Automation (5th)

Siebel CRM

Ranking in CRM

19th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (4th)

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 0.9% compared to the previous year. The mindshare of Siebel CRM is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Freshsales	1.1%
Siebel CRM	1.3%
Other	97.6%

CRM

Featured Reviews

Sumesh Gansar

Product Marketing Manager at Samsung

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"Almost everything has been automated through a process-driven approach, such as sending purchase orders, responding to customer emails, or adding values to emails."

"From a user point of view, I use Freshsales for my day-to-day sales activities, and as a basic system for the sales team, it is very user-friendly."

"Freshsales is user-friendly, scalable and stable."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

More Freshsales pros

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM has a strong database model, workflow and integration tools."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."

"It is quite robust and flexible; you can develop almost anything you want, and when you go into the tools, you can do anything you want."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel CRM is the number one CRM product in the world."

More Siebel CRM pros

Cons

"The solution needs to improve the user experience and leads capture."

"The reporting for this solution across all their products could be improved."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult."

"One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software."

"The price of this solution could be improved as well as the reporting functionality."

"However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

More Freshsales cons

"The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"Siebel is not user-friendly."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The tool took a lot of time to deploy."

"The documentation needs to be improved."

More Siebel CRM cons

Pricing and Cost Advice

"The tool is not that expensive."

"The basic price is affordable. The add ons are expensive."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"Freshsales is an economical product."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The product is expensive."

"Its licensing is yearly."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Comms Service Provider

17%

Construction Company

14%

Manufacturing Company

13%

Outsourcing Company

12%

Financial Services Firm

12%

Outsourcing Company

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What needs improvement with Freshsales?

What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult. It takes a lot more time to customize it according to your stages and use cases. I also requ...

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What is your primary use case for Freshsales?

I use Freshsales to manage leads for a company that has customers. I handle customer relationships in one place where I mark them under bucketing, bucketing them under different stages to check how...

See all answers

What advice do you have for others considering Freshsales?

I use some AI-driven insights with Freshsales. It shows some predictions based on scoring, but I do not rely on that much at the moment. Regarding the predictive scoring in Freshsales, because I do...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

See all answers

Comparisons

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Compared 10% of the time

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Compared 7% of the time

CRM.io vs Freshsales

Compared 6% of the time

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Compared 11% of the time

Oracle Fusion Service vs Siebel CRM

Compared 9% of the time

Oracle CRM vs Siebel CRM

Compared 8% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 8% of the time

SugarCRM Platform vs Siebel CRM

Compared 8% of the time

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Product Reports

Buyer's Guide

Freshsales

November 2026

Download Freshsales product report

Buyer's Guide

Siebel CRM

October 2026

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Freshsales vs. Siebel CRM

November 2026

Free Report: Freshsales vs. Siebel CRM

Find out what your peers are saying about Freshsales vs. Siebel CRM and other solutions. Updated: November 2026.

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