Freshsales vs Siebel CRM comparison

Freshworks and Oracle are both solutions in the CRM category. Freshworks is ranked #12 with an average rating of 8.2, while Oracle is ranked #20 with an average rating of 6.7. Freshworks holds a 1.1% mindshare in CRM, compared to Oracle’s 1.1% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Freshsales

Read 13 Freshsales reviews

4,221 Views
3,503 Comparison Views

100% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

4,810 Views
4,570 Comparison Views

88% willing to recommend

Freshsales

Siebel CRM

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Freshsales are both prominent products in the CRM market. Freshsales appears to have the upper hand due to its advanced features and flexible pricing.

Features: Siebel CRM is favored for its extensive customization, comprehensive data model, and robust workflows, making it ideal for large enterprises. Freshsales excels with its AI-driven insights, seamless SaaS integration, and advanced lead scoring, appealing to a wider range of business sizes.

Room for Improvement: Siebel CRM could enhance user interface flexibility, speed up deployment, and simplify its complex system. Freshsales can improve by expanding its enterprise-level features, enhancing reporting capabilities, and increasing customization options for larger businesses.

Ease of Deployment and Customer Service: Freshsales offers a straightforward cloud-based deployment with extensive support, suitable for smaller teams. In contrast, Siebel CRM's deployment may be more demanding due to its complexity, but offers detailed assistance for large-scale organizations.

Pricing and ROI: Siebel CRM generally involves higher setup costs but offers substantial ROI for larger enterprises. Freshsales provides affordable pricing tiers, enabling quicker ROI realization for small to medium-sized businesses.

To learn more, read our detailed Freshsales vs. Siebel CRM Report (Updated: August 2026).

Buyer's Guide

Freshsales vs. Siebel CRM

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Opportunity Management (8th), Sales Force Automation (5th)

Siebel CRM

Ranking in CRM

20th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.1% compared to the previous year. The mindshare of Siebel CRM is 1.1%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Freshsales	1.1%
Siebel CRM	1.1%
Other	97.8%

CRM

Featured Reviews

Sumesh Gansar

Product Marketing Manager at Samsung

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Email integration is easy."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services."

"To conclude, the productivity and automation features are the most useful."

"Freshsales is a much reliable and much useful software for any business that wants to convert leads to customers to revenue."

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

More Freshsales pros

"If you have a proper business case and a large enterprise where you need to manage more than a million customers then it's a highly recommended solution."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"The solution's order management pack is quite fantastic."

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

More Siebel CRM pros

Cons

"We can use only one domain in the basic package."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"The reporting for this solution across all their products could be improved."

"However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"The solution needs to improve the user experience and leads capture."

"What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult."

More Freshsales cons

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The tool took a lot of time to deploy."

"It is not easy to set up. It's a bit difficult."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The latest versions of this solution are not stable. I have been working on the latest version for three and a half years and I'm still experiencing issues with stability."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"Very complex (User setup, Account imports, EIM on Opportunity, Marketing). In summary, we had to struggle a lot to get the software running with all relevant data."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

More Siebel CRM cons

Pricing and Cost Advice

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The basic price is affordable. The add ons are expensive."

"Freshsales is an economical product."

"The tool is not that expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

"The product is expensive."

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Top Industries

By visitors reading reviews

Construction Company

17%

Comms Service Provider

17%

Outsourcing Company

11%

Manufacturing Company

Financial Services Firm

11%

Government

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What needs improvement with Freshsales?

See all answers

What is your primary use case for Freshsales?

I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the information I need about a contact. That is, it gives me a 360-degree view of my accounts...

See all answers

What advice do you have for others considering Freshsales?

One thing that made it stand out for me is the inbuilt templates that it has for email generation, and I get an AI-powered score for the contact. I call it contact scoring. It gives me a score for ...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

See all answers

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Compared 6% of the time

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Compared 13% of the time

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Compared 8% of the time

SugarCRM Platform vs Siebel CRM

Compared 8% of the time

Oracle CRM vs Siebel CRM

Compared 8% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 7% of the time

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Product Reports

Buyer's Guide

Freshsales

August 2026

Download Freshsales product report

Buyer's Guide

Siebel CRM

July 2026

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Freshsales vs. Siebel CRM

August 2026

Free Report: Freshsales vs. Siebel CRM

Find out what your peers are saying about Freshsales vs. Siebel CRM and other solutions. Updated: August 2026.

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