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Grafana vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Grafana improves ROI by enhancing data insights, streamlining operations, reducing AWS costs, and improving detection times with visual dashboards.
Sentiment score
7.0
Splunk ITSI enhances efficiency and cost savings with fast implementation, centralized data for proactive monitoring, and strategic focus.
I identified over-provisioned servers and reduced my AWS monthly bill by 15%, which is a significant saving in terms of costs.
System Engineer at a retailer with 10,001+ employees
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
Technology And Digitization Lead at JLL
 

Customer Service

Sentiment score
6.7
Grafana's support is praised for efficiency, with users favoring community forums and benefiting from responsive customer service.
Sentiment score
6.3
Splunk ITSI support is generally appreciated for its knowledge, but response efficiency varies, causing delays and occasional frustrations.
The technical support team is very helpful with complex PromQL troubleshooting.
System Engineer at a retailer with 10,001+ employees
My advice for people who are new to Grafana or considering it is to reach out to the community mainly, as that's the primary benefit of Grafana.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT helps me as well.
DevOps Team Lead at Kadabra
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
5.6
Grafana offers scalable performance for complex environments, though higher costs and configurations are needed for extensive deployments.
Sentiment score
7.6
Splunk ITSI efficiently scales to handle large data volumes, supports diverse environments, though memory constraints may impact performance.
It is highly scalable and built on a big data architecture capable of ingesting trillions of data points.
System Engineer at a retailer with 10,001+ employees
In terms of our company, the infrastructure is using two availability zones in AWS.
DevOps Team Lead at Kadabra
In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Senior Consultant at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
7.8
Grafana is stable with reliable performance, minor backend challenges, and responsive visualization despite occasional integration and data source issues.
Sentiment score
7.7
Splunk ITSI is highly stable, performing reliably with adequate resources, despite occasional infrastructure or configuration issues.
When something in their dashboard does not work, because it is open source, I am able to find all the relative combinations that people are having, making it much easier for me to fix.
DevOps Team Lead at Kadabra
Once you get to a higher load, you need to re-evaluate your architecture and put that into account.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
Even when handling millions of data points, the visualization layer remains responsive.
System Engineer at a retailer with 10,001+ employees
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Grafana faces challenges in security, usability, customization, and integration, requiring improvements in features, cost management, and documentation.
Splunk ITSI users face challenges with price, integration, user interface, and require better predictive analytics, scalability, and support.
It would be better if they made the technology easy to use without needing to read extensive documentation.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs.
BI and Analytics Engineer at Sandvine Inc
I would want to see improvements, especially in the tracing part, where following different requests between different services could be more powerful.
Director of Engineering at a insurance company with 10,001+ employees
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
On-cloud upgrades are easy, but on-premises upgrades are very painful.
Technology And Digitization Lead at JLL
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

Enterprise users experience varied pricing with Grafana, from free open-source to paid licenses, influenced by metrics and features.
Enterprise buyers find Splunk ITSI effective yet costly, with complex licensing, primarily affecting smaller companies due to its data-based pricing.
In an enterprise setting, pricing is reasonable, as many customers use it.
Aplication Architect at Amazon
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it.
DevOps Team Lead at Kadabra
I purchased my Grafana Cloud subscription through the AWS Marketplace, which simplified my procurement process and allowed me to apply the cost towards my AWS committed spend.
System Engineer at a retailer with 10,001+ employees
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
I believe the pricing is based on daily volume ingestion.
Senior Consultant at a consultancy with 10,001+ employees
 

Valuable Features

Grafana is a popular, open-source tool known for customizable dashboards, integrations, real-time analysis, and extensive community support.
Splunk ITSI provides real-time analytics, customizable dashboards, and predictive analytics for enhanced incident management and proactive issue resolution.
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data.
Aplication Architect at Amazon
The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere.
System Engineer at a retailer with 10,001+ employees
Its alerting feature is effective because it allows me to set thresholds to send an email if a certain threshold is met.
BI and Analytics Engineer at Sandvine Inc
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
Senior Consultant at a consultancy with 10,001+ employees
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
Technology And Digitization Lead at JLL
 

Categories and Ranking

Grafana
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
48
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
53
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 3.2%, down from 6.7% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Grafana3.2%
Splunk ITSI (IT Service Intelligence)0.8%
Other96.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Unified dashboards have empowered teams and have democratized real-time operational insights
Grafana's snapshot and dashboard sharing features are critical for our remote incident response. During production issues, I generate a public snapshot of a dashboard at a specific point and share the URL in our Slack war room so every engineer can see exactly what the metrics looked like when the error occurred. This helps significantly during the process of finding the root cause in those scenarios. The best features Grafana offers go beyond just pretty charts; it is an integration engine. The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere. My team uses this feature by comparing two different tables from the databases to show one single view, which Grafana is really helping with. In a visualized way, the charts can be displayed on one dashboard, allowing end users who are not familiar with these technical aspects to extract valuable data from it. Grafana has positively impacted our organization by democratizing data within our company. Before using Grafana, only developers could see the system health, but now our product managers and executives have their own high-level dashboards, which has improved cross-departmental transparency and alignment.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
11%
Manufacturing Company
9%
Comms Service Provider
6%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise8
Large Enterprise25
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise34
 

Questions from the Community

What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
I purchased my Grafana Cloud subscription through the AWS Marketplace, which simplified my procurement process and allowed me to apply the cost towards my AWS committed spend.
What needs improvement with Grafana?
I find that the alerting UI in Grafana can be complex for new users. While it is very powerful, it takes time to learn the differences between contact points, notification policies, and silences. T...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Grafana vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.