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HipChat [EOL] vs Liferay Digital Experience Platform comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Liferay Digital Experience ...
Average Rating
8.0
Number of Reviews
45
Ranking in other categories
Web Content Management (6th), Corporate Portals (Enterprise Information Portals) (3rd), Digital Experience Platforms (DXP) (3rd), AI Customer Experience Personalization (27th)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
PR
E-Governance Head at Creant Technologies
Optimizing digital presence with customizable design and seamless integration
The main benefits that Liferay Digital Experience Platform brings to the table are numerous. First is rapid application development and many features. Features such as content management and document management make your life easy; workflow management is also present. Workflow can be designed and derived. Form development and everything is very smooth and easy to deliver to the end customer, and you can find many features in one box. You have blogs, wikis, and everything with out-of-box functionality. My experience with actionable insights is positive; they help in refining content strategies. The content creation is helpful. For external content creation, I use headless CMS APIs for Liferay Digital Experience Platform, and headless APIs for content creation are also available. My thoughts on the integration capabilities are that integration is seamless. You have headless APIs where you can integrate seamlessly with any other application such as LDAP or SSO, or you can also integrate with different external systems. You have an SAP connector; everything is available. Liferay Digital Experience Platform's open source flexibility has helped in customizing functionalities for the specific needs of my customers as it is a highly flexible application that can be optimized. My advice for other organizations considering Liferay Digital Experience Platform is that if it's available, we need to improve on the performance, which is currently what we are seeing. Otherwise, earlier Service Builder was acceptable. On a scale of 1-10, I rate Liferay Digital Experience Platform a 9.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would strongly recommend this product."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"It is a communicator for partners and clients."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"It allows us to arrange and develop new ideas, then incorporate them into the portal. We can create a one stop information center, so people can access the information from one window."
"As of now, the technology is up-to-date and fulfills all essential requirements."
"If you need something that is scalable, that needs broader functionality, and you need to develop your own services, then this is an excellent solution."
"The integration capabilities of the product are super easy to use."
"Compared to other platforms the initial setup is not very complex."
"It is a wonderful open-source product that has many out-of-the-box features."
"You can create and manage dozens of sites with a single installation of Liferay, without a single line of Java code."
"The most valuable feature is management and permissions according to user, role, and group."
 

Cons

"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"Currently, one email ID is linked to one HipChat cloud group."
"Occasionally, there were stability issues with uploads and downloads."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"There was some problem with the company firewall. It was not stable in some versions."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Licensing costs can be very expensive."
"Documentation is an issue and needs to be improved."
"Setup was not straightforward. The Community Edition was a bit complicated and they should fix the code."
"The documentation could be better."
"Liferay needs a better web content search engine."
"As for now, Liferay DXP was just released, so there are many issues."
"Its SSL-based client authentication support needs to be improved."
"There are a lot of possibilities for improvement in several areas."
 

Pricing and Cost Advice

Information not available
"It is a bit expensive."
"Licensing costs can be very expensive."
"It's an open-source structure. Other costs are for professional services to integrate Liferay to other existing systems."
"The product is neither cheap nor expensive. What Liferay Digital Experience Platform offers at its current price can be considered something that is worth the money."
"Their pricing model should be modified to include per user options instead of just servers/cores, etc."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
9%
Comms Service Provider
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise8
Large Enterprise23
 

Questions from the Community

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What is the best feature of Liferay?
A tricky question because it'd depend on what your focus will be on Liferay as a digital experience platform. I mean, if for me the experience management is the best feature, for someone with diff...
Is Liferay suitable for complete beginners?
A non-developer here, and frankly, a little bit of a tech beginner in general. My company branched out into digital experience a bit later than we should have but picking Liferay as a DXP was one o...
What is Liferay’s capacity for backup?
Yes, I think you can trust the cloud feature of Liferay pretty well. It gives you the option to back up your data as well as restore it and that's pretty vital for any digital experience platform....
 

Also Known As

No data available
Liferay DXP
 

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