HipChat is a service that provides companies with a chat and text-messaging platform that they can run internally. This keeps all correspondences private in general but public to the people who you choose to be a part of the conversation. Some of the more popular features of HipChat include a searchable history, which lets you browse through your chats to find relevant information, as well as image sharing capabilities (which is a simple, drag and drop process). HipChat supports a wide range of OS including Mac, Windows, Linux, Android, iOS,desktop, and more.
HipChat can be used for one-on-one conversations or it can be opened up for group chats to include all team members. Chat rooms are flexible enough to allow the free flow of ideas and external data so that the entire team or even department can collaborate on the same project without missing a beat. At the same time, HipChat allows individuals to pick and choose whom they communicate with and one does not need to send all communications to all team members all the time, but can pick and choose who receives what and when.
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| Author info | Rating | Review Summary |
|---|---|---|
| Engineering Operations Lead at a financial services firm with 51-200 employees | 4.0 | I've used HipChat Plus for over two years as our organization's default messaging and Chat Ops tool. Its easy setup, stability, and integration with Atlassian products are great, though third-party integrations need improvement. Support is excellent. |
| End User Support Engineer at a tech vendor with 10,001+ employees | 3.5 | I've used HipChat for four years; it’s good for quick internal communication. My main issue is frequent crashing and freezing on Windows, unlike Mac. Despite this instability, I recommend it for small/medium companies. |
| Atlassian Expert - Jira/Confluence Ninja at a tech services company with 11-50 employees | 4.5 | I value HipChat's superior video calling and collaboration for my distributed teams, which eliminated email chains. It's affordable and user-friendly. My only complaint is the single email ID per group for administrators. |
| Project Manager / Client Services Director at a marketing services firm with 51-200 employees | 4.0 | I've used HipChat for three years and strongly recommend it for team collaboration and communication. Setup is simple, though I wish for video conferencing or integrations, despite occasional upload stability issues. |
| Principal Build and Release Engineer at a computer software company with 501-1,000 employees | 3.0 | I found HipChat, though cheap, revolutionized my workflow with its chat and bot integration for remote teams. However, its terrible search, frequent stability issues, and slow customer support were significant drawbacks, despite its value as a Slack alternative. |
| Search CX Support Engineer at a tech company with 501-1,000 employees | 4.0 | I've used HipChat for two years, appreciating its instant alerts and integration with JIRA/BitBucket via custom robots, which improved team communication. Setup was easy, though some versions had firewall stability issues. |
| Owner at a tech services company with 51-200 employees | No summary available | |
| Head of Engineering at a media company with 51-200 employees | No summary available |
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