Try our new research platform with insights from 80,000+ expert users

HipChat [EOL] vs Slack Business - Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"I would strongly recommend this product."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"It is a communicator for partners and clients."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"The solution's initial setup process is easy."
"It has definitively made an improvement on our productivity. Information does not got lost in hundreds of less important messages."
"Our internal team primarily used Slack for communication with each other, and if two or three people were working on the same modules then they were able to share code and work together."
"The product is user-friendly."
"In managing releases via Slack channels, one major advantage over Teams is the ability to have threaded discussions, which helps in catching up on relevant discussions without the distraction of interleaved conversations."
"For projects, it's improved how we share files."
"I am impressed with the product's calls and screen share features which are very useful."
"Slack has helped to increase the productivity of my teams and organization."
 

Cons

"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"Occasionally, there were stability issues with uploads and downloads."
"There was some problem with the company firewall. It was not stable in some versions."
"Currently, one email ID is linked to one HipChat cloud group."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"I think Slack could add additional features without making the solution slower or more difficult to use."
"Threaded discussion needs improving."
"I would like to see the social sharing of blogs, announcements, or other news directly from the message corner."
"The solution needs to improve its scalability."
"In terms of drawbacks or areas for improvement in Slack Business - Enterprise, maybe some small things could be better, such as coloring text; if the API could support HTML, that would be great, but I think there are reasons why they do not support HTML."
"The UI could be a little bit better."
"I'd like the ability to re-organize the channels in my list. You can favorite a channel but you can't organize them in a specific order that fits your everyday use."
"Customization is something that Slack is lacking."
 

Pricing and Cost Advice

Information not available
"It is an affordable solution."
"Slack is definitely worth the money."
"I would rate the tool's pricing a four out of ten."
"The solution is cheap in my country."
"It's on the more expensive side."
"The solution is expensive."
"We use the free version that does not have a license."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
report
Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.
884,933 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
Financial Services Firm
10%
Computer Software Company
9%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise13
Large Enterprise23
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Slack?
Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: March 2026.
884,933 professionals have used our research since 2012.