No more typing reviews! Try our Samantha, our new voice AI agent.

HipChat [EOL] vs Slack Business - Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We communicate with teammates instantly within the channel, which helps us to be productive."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"It is a communicator for partners and clients."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"I would strongly recommend this product."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"It has not crashed once in three years, so I would say it's pretty good."
"Tasks and team huddles are the most valuable features of Slack."
"The most valuable features of Slack are basic chatting, file sharing, and screen sharing."
"The solution is scalable."
"The product has the ability to scale."
"The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes."
"The interface looks better to me, it is more easy to use, and everything is working okay for our purposes."
"For projects, it's improved how we share files."
 

Cons

"Currently, one email ID is linked to one HipChat cloud group."
"Occasionally, there were stability issues with uploads and downloads."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"There was some problem with the company firewall. It was not stable in some versions."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"I have found it cumbersome to create and set up groups, or channels."
"We did have scalability issues. If you are on the free plan, you are only allowed 10,000 messages before everything is archived."
"The product crashes when I use it on the desktop."
"Slack feels clustered and hence it should improve its design and UI."
"There seems to be several minutes of delay between getting notifications on the Mac OS app and then receiving them on the iPhone app."
"Honestly, I feel like I am nitpicking when I say the UX can be improved."
"They could improve the calling quality."
"Some features and plugins can be pretty obscure or difficult to deploy."
 

Pricing and Cost Advice

Information not available
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"It's on the more expensive side."
"When it comes to pricing, it is on the expensive side."
"Slack is definitely worth the money."
"The solution is cheap in my country."
"The solution is expensive."
"It is an affordable solution."
"The tool's pricing could be cheaper."
report
Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.
908,858 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Financial Services Firm
12%
Construction Company
10%
Performing Arts
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: August 2026.
908,858 professionals have used our research since 2012.