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HipChat [EOL] vs Slack Business - Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We communicate with teammates instantly within the channel, which helps us to be productive."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"I would strongly recommend this product."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"It is a communicator for partners and clients."
"The product makes communication seamless."
"It has become easier to use than Teams, which is the main benefit of Slack Business - Enterprise; it is simple and connected."
"Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us."
"It has definitively made an improvement on our productivity."
"My advice for anybody who is considering Slack is that it is a great tool."
"It allows to facilitate communication, allowing us to create channels for updates, file sharing, and photo sharing within our team profiles."
"The product is user-friendly."
"The integration with Google Calendar is easy to use and allows us to receive notifications before meetings."
 

Cons

"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"There was some problem with the company firewall. It was not stable in some versions."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Currently, one email ID is linked to one HipChat cloud group."
"Occasionally, there were stability issues with uploads and downloads."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"I think the login feature needs to be improved most because I've been having an issue with logging in to the desktop app for more than six months, but still, it's not been resolved."
"I would like to be able to notify users that they have messages that need their immediate attention."
"Many of the advanced features and integrations are built with developers in mind. More functionality and integration for other use cases would be welcome."
"I'd like the ability to re-organize the channels in my list. You can favorite a channel but you can't organize them in a specific order that fits your everyday use."
"We’d like it to have more capability for everyone to work on one doc in real time all at once."
"I haven't experienced any noticeable return on investment since starting with Slack."
"Slack does not have videoconferencing capabilities, which would have been nice."
"Honestly, I feel like I am nitpicking when I say the UX can be improved."
 

Pricing and Cost Advice

Information not available
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"The solution’s pricing is cheap."
"I would rate the tool's pricing a four out of ten."
"We use the free version that does not have a license."
"The solution is expensive."
"The solution is cheap in my country."
"The tool's pricing could be cheaper."
"It is an affordable solution."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Performing Arts
13%
Marketing Services Firm
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

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What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: April 2026.
893,311 professionals have used our research since 2012.