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Atlassian Confluence vs HipChat [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a good product which beds itself into the enterprise very quickly."
"The interesting thing is the connector between Jira and Confluence (it works wiki-like and provides a deep-connection with links between both systems)."
"Our company is using Atlassian Confluence for all work related to documentation, calendars, notes, organization of processes, and workflows."
"Confluence connects people through content and fosters a collaboration culture, capturing and providing visibility on decisions and conversations while enabling early feedback and situational awareness."
"It is a good collaboration tool."
"The product is easy to install and set up, and it is also easy to work with as a user, an editor, or as a reader."
"Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists."
"It's relatively easy to use, and has a lot of functionality with regard to formatting wiki articles and embedding content."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
"We communicate with teammates instantly within the channel, which helps us to be productive."
 

Cons

"In the next release, I would like to have the ability to import pictures."
"The user interface is a little bit stale. The file attachments and how they work could be improved. There is also room for improvement when it comes to CDNs."
"The user interface is a little bit stale."
"It would be interesting if they had graphical templates that allowed typical agile ceremonies to be documented better."
"Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents."
"Space maintenance could be made a little more user-friendly."
"Confluence's scalability is okay, but you have some performance problems when you're working with too many people."
"The comparing history versions feature could be improved; it's messy and not useful."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Currently, one email ID is linked to one HipChat cloud group."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Occasionally, there were stability issues with uploads and downloads."
"There was some problem with the company firewall. It was not stable in some versions."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
 

Pricing and Cost Advice

"We have to pay licensing fees."
"For us, it's free to use. We don't pay any licensing."
"Making integration with other tools easier would be beneficial."
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"The price of the on-premises data center version is too expensive."
"Licenses are quite expensive"
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
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Overview

 

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