No more typing reviews! Try our Samantha, our new voice AI agent.

Atlassian Confluence vs HipChat [EOL] comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This became the primary location where all knowledge documents and other documentation were recorded and held."
"The most valuable features is its design documentation abilities."
"It is easy to use."
"The ease of use and the very short learning curve make Atlassian Confluence an ideal tool."
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"Our company is using Atlassian Confluence for all work related to documentation, calendars, notes, organization of processes, and workflows."
"Scalability-wise, I rate the solution a ten out of ten."
"Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"I would strongly recommend this product."
"It is a communicator for partners and clients."
"We communicate with teammates instantly within the channel, which helps us to be productive."
 

Cons

"All of the departments need improvement."
"I would like to see the text editor upgraded from its current limited abilities."
"I've always found search to be buggy."
"When comparing page changes, you are only able to select 2 pages. While this is useful, it has proven to be a slight limitation when many people are editing a document."
"JIRA and Confluence connectivity needs to be stabilized. We've faced embarrassing situations with stakeholders when the Confluence pages could not pull the list of JIRAs to be referenced on the page."
"Working with 3rd party content i.e. MS Office, PDF files, email integration."
"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."
"Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so."
"Currently, one email ID is linked to one HipChat cloud group."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Occasionally, there were stability issues with uploads and downloads."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"There was some problem with the company firewall. It was not stable in some versions."
 

Pricing and Cost Advice

"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"This is a very expensive solution."
"In my opinion, it's worth the investment"
"We pay $350 a month to use the solution."
"Maybe we're only using 10% of it, but we have to pay for everything."
"When you purchase this solution you get some support."
"We have a site license for Atlassian Confluence and there are some limitations on external users."
Information not available
report
Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.
913,683 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
Ask a question
Earn 20 points
 

Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
913,683 professionals have used our research since 2012.