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Atlassian Confluence vs HipChat [EOL] comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

PR
GM at a real estate/law firm with 501-1,000 employees
Collaborative workspace has improved cross-team documentation and now supports structured projects
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company using Atlassian Confluence needs to have a very clear structure for where information will be organized. As I mentioned, we have subsections that contain the same information, which makes searching problematic. When you search for a project, you suddenly get fifteen pages about the same project, which does not make sense. A lot of these issues lie with the site owner who needs to be more structured in their usage of the tool. Atlassian Confluence is used during meetings, especially during product evaluations where we work on collaborative projects. We also use it as a note dashboard for brainstorming and similar activities.
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most beneficial aspect is real-time collaboration, allowing multiple users to work on the same documents simultaneously."
"Confluence allows creating new documentation very fast, which allowed us to organize our self-written documentation in a very efficient way."
"It is easy to use, easy for newcomers to start using, has the “what you see is what you get” functionality of MS Word, and has good integration with JIRA so you can really do great things with the two products."
"Atlassian Confluence has helped the company a lot."
"The most valuable features are the ease of creating documentation, as well as charts."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"SharePoint is very confusing, but Atlassian Confluence is very simple."
"Confluence is a good product and I recommend it."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"It is a communicator for partners and clients."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"I would strongly recommend this product."
 

Cons

"Deployment can be painful when you have to deal with different Java versions or keystores."
"We let some data fields get out of control as well as some product submissions, so some type of mass maintenance capability to easily reset or restart the system without losing all configuration options would be helpful."
"Working with tables is a nightmare."
"In the next release, I would like to have the ability to import pictures."
"I think the couple of improvement areas would be around Markdown support and support for adding code."
"The comparing history versions feature could be improved; it's messy and not useful."
"The scalability for larger companies could be improved."
"I think that customization and text styling could be improved."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"There was some problem with the company firewall. It was not stable in some versions."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Currently, one email ID is linked to one HipChat cloud group."
"Occasionally, there were stability issues with uploads and downloads."
 

Pricing and Cost Advice

"Making integration with other tools easier would be beneficial."
"There is a license needed to use Atlassian Confluence."
"We have a site license for Atlassian Confluence and there are some limitations on external users."
"We pay $350 a month to use the solution."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"In my opinion, it's worth the investment"
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
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