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Atlassian Confluence vs HipChat [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The customization that Confluence offers is one of its most useful features. You can customise it based on the specific project you are working on. It also supports multiple languages."
"Confluence connects people through content and fosters a collaboration culture, capturing and providing visibility on decisions and conversations while enabling early feedback and situational awareness."
"Confluence is the BEST wiki on the market."
"I find the editing option straightforward and quick."
"The most valuable features of Atlassian Confluence are its overall document editing and ease of use."
"I don't have a specific number for it, but I consider it to be extensive, given the low cost and widespread use of this tool."
"Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre."
"I would recommend Confluence to other users because it's easy to use and integrates well with other documentation tools."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"I would strongly recommend this product."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"It is a communicator for partners and clients."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
 

Cons

"Athlassian Confluence certainly does not save me money with the license fee involved."
"Some versions have annoying bugs from time to time."
"The product should have a workflow with approvals out-of-the-box."
"There are some issues with performance when creating tables."
"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"Being robust when dealing with complex pages, eating too much CPU, badly designed plugins."
"Reporting on content usage info and patterns is completely missing and would be a great addition."
"The user interface is a little bit stale."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"There was some problem with the company firewall. It was not stable in some versions."
"Currently, one email ID is linked to one HipChat cloud group."
"Occasionally, there were stability issues with uploads and downloads."
 

Pricing and Cost Advice

"Making integration with other tools easier would be beneficial."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"There is a license needed to use Atlassian Confluence."
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"There is an annual license."
"When you purchase this solution you get some support."
"We have a site license for Atlassian Confluence and there are some limitations on external users."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
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Overview

 

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