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HipChat [EOL] vs Slack Business - Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a communicator for partners and clients."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"I would strongly recommend this product."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"The solution's initial setup process is easy."
"Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized."
"Communication with clients became easy."
"Tasks and team huddles are the most valuable features of Slack."
"Process made easy Collaboration between teams increased Productivity is now largely increased: top."
"More often than not, members of our team are on the go rather than in the office."
"The huddle feature is valuable to me."
"Overall, it is a good idea as it works better than most solutions out there."
 

Cons

"Currently, one email ID is linked to one HipChat cloud group."
"There was some problem with the company firewall. It was not stable in some versions."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"Occasionally, there were stability issues with uploads and downloads."
"Slack feels clustered and hence it should improve its design and UI."
"In terms of drawbacks or areas for improvement in Slack Business - Enterprise, maybe some small things could be better, such as coloring text; if the API could support HTML, that would be great, but I think there are reasons why they do not support HTML."
"Integrating Slack with calendar functions would be advantageous, allowing for the seamless scheduling of meetings within the platform."
"The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."
"Now I have set it to start automatically, but before that when I was launching manually, there was a strange way to log in, not like just clicking on an icon and being instantly locked."
"I haven't experienced any noticeable return on investment since starting with Slack."
"Readability. It's disputed but HipChat is winning this battle due to the larger reading screen space."
"Customization is something that Slack is lacking."
 

Pricing and Cost Advice

Information not available
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"Slack is definitely worth the money."
"The solution is cheap in my country."
"It's on the more expensive side."
"The solution’s pricing is cheap."
"It is an affordable solution."
"The tool's pricing could be cheaper."
"When it comes to pricing, it is on the expensive side."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
18%
Financial Services Firm
11%
Construction Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

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What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
913,683 professionals have used our research since 2012.