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HipChat [EOL] vs Slack Business - Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"Initially I thought it cannot be better than Skype, but after working with it for a while I can definitely confirm it is a great tool for collaboration."
"Its integration with different apps is a great feature."
"The interface looks better to me, it is more easy to use, and everything is working okay for our purposes."
"If you're looking for an asynchronous/real-time communications tool, you will not find any app that comes close to Slack."
"Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training event, a company-wide gathering, or a social event, all the information is shared there. This keeps us all updated."
"I am impressed with the product's calls and screen share features which are very useful."
"In the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email."
"Slack is very supportive in terms of communication between my colleagues and clients."
 

Cons

"Occasionally, there were stability issues with uploads and downloads."
"There was some problem with the company firewall. It was not stable in some versions."
"Currently, one email ID is linked to one HipChat cloud group."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"I would like the text in chat to be more customizable."
"We could see improvement in Slack by having an integrated meeting tool. Currently, we rely on third-party integration tools like Zoom to schedule meetings. It would be much more convenient to schedule meetings directly within Slack without additional integrations. It needs to have calendar and CRM integrations as well."
"I have found it cumbersome to create and set up groups, or channels."
"The excessive notifications and distracting nature keeps it from being a perfect solution for me."
"Slack's channel and chat management could be more intuitive."
"The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks."
"They could improve the calling quality."
"I think the login feature needs to be improved most because I've been having an issue with logging in to the desktop app for more than six months, but still, it's not been resolved."
 

Pricing and Cost Advice

Information not available
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"I would rate the tool's pricing a four out of ten."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"It is less expensive than one of its competitors."
"The solution’s pricing is cheap."
"It is an affordable solution."
"It's on the more expensive side."
"Slack is definitely worth the money."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
18%
Financial Services Firm
11%
Construction Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
913,683 professionals have used our research since 2012.