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HipChat [EOL] vs Slack Business - Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized."
"Slack Business - Enterprise has impacted my organization positively by making communication easier between different departments."
"Slack has been very useful in our organization for doing communications and passing on pieces of information."
"More often than not, members of our team are on the go rather than in the office."
"It is easy to set up."
"The product makes communication seamless."
"Technical support is excellent."
"We use thread-based communication. So that if a new person comes to look into a problem for a particular task, they can easily go and look into the particular thread it is discussed in."
 

Cons

"There was some problem with the company firewall. It was not stable in some versions."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Occasionally, there were stability issues with uploads and downloads."
"Currently, one email ID is linked to one HipChat cloud group."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Sometimes Slack behaves unexpectedly and shuts down without notification or support communication."
"Its capabilities to provide security features could be better for corporations."
"There is some lag at times."
"I would like to see a special feature for multiple people to collaborate on a document, working on it at the same time."
"It would be better if Slack had a 'select all' option to delete all the files."
"Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications."
"For me, the only thing I can say is that every time somebody sent me an attachment, the attachment was listed somewhere, and then I had to open the conversation and go to the individual to open it. So there is no handy repository or an easy way to quickly look at attachments. For me, that was a bit difficult."
"Slack's Canvas feature could be improved in terms of its user experience."
 

Pricing and Cost Advice

Information not available
"It's on the more expensive side."
"Slack is definitely worth the money."
"The tool's pricing could be cheaper."
"We use the free version that does not have a license."
"It is an affordable solution."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"The solution’s pricing is cheap."
"I would rate the tool's pricing a four out of ten."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Performing Arts
11%
Construction Company
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

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What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: May 2026.
900,644 professionals have used our research since 2012.