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HubSpot CRM vs Oracle CX Sales comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
HubSpot CRM boosts ROI through improved lead generation, revenue enhancement, and process efficiency, making it valuable for many companies.
Sentiment score
7.1
Oracle CX Sales enhances revenue, reduces costs, boosts team efficiency, and improves lead conversion with real-time data insights.
It also reduced delays in reporting and forecasting decisions since teams were working from the same real-time data instead of manually compiling updates from different resources.
Ai/Data Analyst at CSD
There is a 20% to 30% increase in sales.
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
I can quantify that my team is saving time by saying it feels like a ten out of nine because whatever dataset we require, we get from Oracle CX Sales.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Customer Service

Sentiment score
7.1
HubSpot CRM's customer service is highly rated for responsiveness, but live agent availability and technical issues need improvement.
Sentiment score
5.4
Oracle CX Sales is applauded for responsive support, usability, cost-effectiveness, despite some challenges with feature enhancements.
HubSpot's customer service is excellent and fast.
Customer Success Manager Latam at ElectroNeek
Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.
President at iCIO, Inc
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Sr Director of Global Inside Sales at a consultancy with 11-50 employees
I decided on Oracle CX Sales specifically over other alternatives because it is easy to use, cost-effective, and has great technical support.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Scalability Issues

Sentiment score
7.4
HubSpot CRM is adaptable for different team sizes, integrates well, but some report scalability limitations in CRM features.
Sentiment score
6.5
Oracle CX Sales is scalable and popular for its performance, integration, flexibility, and growing potential compared to Salesforce.
Handling around 100 to 150 users is fine.
Director at Big Billion Ventures Pvt Ltd
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
Sr Director of Global Inside Sales at a consultancy with 11-50 employees
HubSpot CRM is a scalable solution.
Founder at a marketing services firm with 1-10 employees
I rate scalability as ten out of ten because it is inherently scalable.
Sales Head - ICT Sector at a insurance company with 10,001+ employees
 

Stability Issues

Sentiment score
8.5
HubSpot CRM is highly stable and reliable with minimal downtime and seamless integration, praised by users for performance.
Sentiment score
6.7
Oracle CX Sales is stable and reliable, but users note minor issues and suggest improvements, affecting overall satisfaction.
Downtime is very rare.
Campaign Specialist at a outsourcing company with 1,001-5,000 employees
The biggest friction point with Oracle CX Sales is that sometimes it goes down.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Room For Improvement

HubSpot CRM needs better integration, customization, pricing, interface scalability, support, and enhanced analytics, email, and mobile app features.
Oracle CX Sales requires UI/UX enhancements and improved integration, performance, and customization to boost usability and user adoption.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
President at iCIO, Inc
A better CRM can be achieved by providing more customization features.
Director at Big Billion Ventures Pvt Ltd
The response time is slow.
Founder | Technology Head at janusmaad.com
The biggest friction point or frustration I encountered with Oracle CX Sales is the complexity at times, especially when navigating deeper workflows or trying to customize reports and processes.
Ai/Data Analyst at CSD
If I could change one thing about Oracle CX Sales, it would be to remove the five-minute data delay so we could get real-time data by the second.
Chief Financial Officer at a healthcare company with 51-200 employees
The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency.
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
 

Setup Cost

HubSpot CRM offers free and enterprise options, but its pricing is higher than competitors despite customization benefits.
Oracle CX Sales is costly but valued for features and security, with pricing levels and discounts available, compared to Salesforce.
 

Valuable Features

HubSpot CRM offers ease of use, lead tracking, marketing automation, and seamless integration, supporting businesses with customizable and user-friendly tools.
Oracle CX Sales streamlines sales processes with analytics, automation, mobile access, AI tools, and collaboration features for enhanced efficiency.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
Customer Success Manager Latam at ElectroNeek
The main benefit that HubSpot CRM provides for me is that I can complete a campaign and rather than sending metrics to my sales team manually, I can customize them ad hoc based on the requirement.
Campaign Specialist at a outsourcing company with 1,001-5,000 employees
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
President at iCIO, Inc
The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.
Sales Head - ICT Sector at a insurance company with 10,001+ employees
With this solution, the teams had a single place to manage customer information, pipeline updates, and reporting, which made collaboration much smoother.
Ai/Data Analyst at CSD
Another key feature is lead and opportunity management, tracking leads from creation to conversion, managing the entire sales pipeline and deal stages, and performing sales forecasting, which helps predict revenue and track performance.
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
5th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
No ranking in other categories
Oracle CX Sales
Ranking in CRM
14th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
19
Ranking in other categories
Opportunity Management (9th), Sales Force Automation (5th)
 

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of HubSpot CRM is 1.2%, down from 2.4% compared to the previous year. The mindshare of Oracle CX Sales is 1.0%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
HubSpot CRM1.2%
Oracle CX Sales1.0%
Other97.8%
CRM
 

Featured Reviews

Sadiq H - PeerSpot reviewer
Campaign Specialist at a outsourcing company with 1,001-5,000 employees
Automation and integrated analytics have transformed how my team manages campaigns and deals
There are a couple of things which I would improve in HubSpot CRM. There are limitations with user limitations. I would want a feature where certain users do not need to export data and I want to be notified if anyone is exporting. That feature exists for a certain number of users, but it should also apply to lower-level users who should be notified as well. Second, the analysis and insights need to be provided on a weekly basis. For example, I would want to see that in this week we sent an email to a certain number of prospects, information about which was my highest open rate email campaign and which was my lowest engagement campaign, and insights from HubSpot AI that can be utilized. I would want to know which subject lines we gathered that received more attention as a form of data analytics information. Additionally, if I have one hundred contacts today and a couple of them are not active, for example, if eighty contacts are active and twenty contacts have never opened my email, I would want to trash them because they are not engaging. That kind of information would be very useful.
SF
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
Integrated customer data has improved visibility and supports data driven sales decisions
The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency. Data migration issues arise when customer data comes from multiple systems, leading to duplicates, incomplete, or inconsistent records that need to be cleaned. Additionally, the integration complexity of connecting with ERP, marketing, and other enterprise applications requires ensuring real-time synchronization, addressing varying business needs, and reaching agreement during workshops can take time. Change management is also challenging, as users often resist change and require additional communication and training to stabilize processes. If I could change one thing about Oracle CX Sales to make my workflow easier, it would be to simplify some of the configuration and customization projects. While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity. I would also simplify the user interface to enhance the experience for occasional users, as new users sometimes need additional training.
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Top Industries

By visitors reading reviews
Construction Company
14%
Financial Services Firm
12%
Comms Service Provider
8%
Manufacturing Company
8%
Construction Company
16%
Manufacturing Company
9%
Outsourcing Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise5
Large Enterprise9
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
What is your primary use case for HubSpot CRM?
I would describe my main use case as evaluating a couple of tools and CRMs. We found HubSpot CRM very useful in terms of ease of use, automation, setting up the user journey, and database managemen...
What advice do you have for others considering HubSpot CRM?
HubSpot CRM is only available on cloud. HubSpot CRM doesn't support on-premises or hybrid deployment. On a scale of 1-10, this solution is rated as 7.
What needs improvement with Oracle CX Sales?
The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run...
What is your primary use case for Oracle CX Sales?
My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizatio...
What advice do you have for others considering Oracle CX Sales?
For someone considering Oracle CX Sales who has a workflow similar to mine, I would advise focusing on strong lead and opportunity management, the Customer 360 view, AI-driven forecasting and insig...
 

Comparisons

 

Also Known As

No data available
Oracle Sales Cloud
 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Find out what your peers are saying about HubSpot CRM vs. Oracle CX Sales and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.