Hyland OnBase vs KiSSFLOW comparison

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Hyland OnBase

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and KiSSFLOW are competing enterprise content management solutions. KiSSFLOW tends to be preferred for its intuitive approach, whereas Hyland OnBase is noted for its extensive features.

Features: Users appreciate Hyland OnBase for its comprehensive integration capabilities and robust document management features. Hyland OnBase users benefit from extensive workflow customization options. KiSSFLOW is valued for its workflow automation and ease of creating business processes. KiSSFLOW offers straightforward forms and process building tools that streamline operations. Users indicate that KiSSFLOW provides a more user-friendly setup compared to Hyland OnBase's richer feature set.

Room for Improvement: Hyland OnBase users report a steep learning curve and the need for more frequent updates. Hyland OnBase can experience occasional system slowdowns during high data loads. KiSSFLOW users suggest enhancements in reporting features and occasionally experience limitations in complex workflows. KiSSFLOW could improve its integration capabilities with third-party applications.

Ease of Deployment and Customer Service: Hyland OnBase deployment can be intricate, often requiring professional assistance, but offers reliable customer support. KiSSFLOW is easier to deploy with straightforward tutorials and responsive customer service. Users find KiSSFLOW to be simpler to implement but appreciate the strong support structure of Hyland OnBase.

Pricing and ROI: Hyland OnBase has a higher initial setup cost but delivers a significant ROI for large enterprises through its extensive functionalities. KiSSFLOW offers competitive pricing with quick returns, making it appealing for small to mid-sized organizations. Users find KiSSFLOW to be cost-effective, while Hyland OnBase provides better value for complex requirements.

To learn more, read our detailed Hyland OnBase vs. KiSSFLOW Report (Updated: April 2026).

Hyland OnBase vs. KiSSFLOW

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Helped 893,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

14th

Ranking in Low-Code Development Platforms

14th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th)

KiSSFLOW

Ranking in Business Process Management (BPM)

37th

Ranking in Low-Code Development Platforms

30th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Performance Management (24th), Rapid Application Development Software (28th)

Mindshare comparison

As of May 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.2%, up from 0.4% compared to the previous year. The mindshare of KiSSFLOW is 1.1%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	1.2%
KiSSFLOW	1.1%
Other	97.7%

Business Process Management (BPM)

Featured Reviews

Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

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Julius Jagdon

Business Tools at Motorola Solutions

The tool is intuitive to use and, through automation, has been a real time-saver

When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."

"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The most valuable features are that it's very secure and provides audit trails for our documents."

More Hyland OnBase pros

"The best thing about Kissflow is its user-friendliness."

"My advice to anybody who is considering KiSSFLOW is that it is easy to use and I recommend it."

"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."

"The best thing about KiSSFLOW is that we can do virtual approvals."

"The user interface is very, very good."

"The ease of use is great; the user interface is very, very good, and the creation of process forms is very simple while offering a good amount of detail that can be captured."

"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."

"Kissflow has reduced the bottleneck around getting approval for certain items in the company."

More KiSSFLOW pros

Cons

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Hyland OnBase could be improved in terms of service support response time."

"Software malfunctioning usually occurs when we receive documents from external sources."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"There is a lag in the delay between API calls."

"KiSSFLOW needs to improve its integration."

"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."

"The integration between forms should be made easier."

"The UI, though is pretty friendly and easy to use, can be improved in some aspects."

"Some of the tool's fields only accept certain types of text. The input fields are inflexible."

"One area where I believe Kissflow can be improved is customization."

"The integration between forms should be made easier."

More KiSSFLOW cons

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"The tool's price is high."

"The license is very expensive."

"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."

"This is an affordable product and everything is included in the subscription."

"The product costs $15 per user per month."

"Your company must subscribe to the solution if you create a business account."

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Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Construction Company

14%

Financial Services Firm

13%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

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What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

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What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

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Product Reports

Hyland OnBase

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Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

KiSSFLOW empowers organizations with a no-code platform for automating workflows and managing processes, providing robust integrations and ease of use to enhance individual and team productivity.

KiSSFLOW offers a comprehensive platform for process customization and automation with seamless virtual approvals, agile concept boards, and easy integration options. It supports rapid process modification and connects with applications like Google Drive, DocuSign, and Salesforce. Despite needing better integration with third-party tools and PDF functionalities, KiSSFLOW remains a valuable tool for standardizing business operations, managing HR tasks, and transitioning from paper to digital forms. The platform is widely used in HR, finance, and project management across education, sales, and nonprofit sectors, improving workflows and reducing administrative tasks.

What are KiSSFLOW's most important features?

Virtual Approvals: Ensures seamless process customization without losing control.
No-Code Setup: Makes customization accessible and user-friendly.
Drag-and-Drop System: Facilitates easy workflow design.
Robust Integration: Connects with apps like Salesforce and Google Drive.

What benefits or ROI should users look for?

Automation Efficiency: Saves time by transitioning manual processes to digital.
Process Standardization: Ensures consistency across tasks and departments.
Flexible Customization: Adapts to specific organizational needs.

In industries like ed-tech and NGOs, KiSSFLOW significantly aids in streamlining operations by automating workflows, managing projects, and tracking approvals for finance and purchasing. Its flexibility and ease of use encourage adoption across different fields, enhancing overall operational efficiency.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.

Hyland OnBase vs. KiSSFLOW